scholarly journals Exploring the Opportunities and Challenges Relating to the Variances in Students’ Response to Dissatisfaction in Business Management Educational Services

2021 ◽  
Vol 9 (1) ◽  
pp. p29
Author(s):  
Mary Helou, Ph.D. ◽  
Linda Crismon, Ed.D. ◽  
Christopher Crismon, M. S. P.
Keyword(s):  
University Students ◽  
Cultural Values ◽  
Middle Eastern ◽  
Response Styles ◽  
Anglo Saxon ◽  
Response Options ◽  
Repurchase Intentions ◽  
Research Findings ◽  
Middle Eastern Students ◽  
The Impact

Consumers respond to their lack of satisfaction with service provision in a variety of ways. For instance, research findings indicates that consumers’ response options to service dissatisfaction is related to customer loyalty, which may impact their future repurchase intentions (Janjua, 2017). The current study investigates the impact of loyalty, and its cultural understanding, on dissatisfaction response styles of university students. In particular, it compares the variations in response options between Anglo-Saxon Australian students and international Middle Eastern students, attending Australian universities and other tertiary higher education Australian institutions, in an attempt to explore the impact of culture on dissatisfaction, and the resultant response options chosen by students, as guided by culturally defined perceptions and values (Newsome & Cooper, 2016). Findings indicate that there are significant variations in terms of the degree of ethnic loyalty and the response options that students engage in as a reaction to educational service dissatisfaction, mostly attributable to differences in cultural values. The contributions of this study are three-fold. First, the current research study further develops our understanding of cultural loyalty and its impact on students’ future repurchase intentions. Secondly, it provides an understanding of the dissatisfaction response styles of university students coming from different ethnic backgrounds. Finally, this study further contributes to our understanding of the relationship between students’ ethnic backgrounds and their respective repurchase decisions.

scholarly journals Cross-Cultural Study of Students’ Response to Education Dissatisfaction: An Australian Context

2019 ◽  
Vol 2 (2) ◽  
pp. 44-52
Author(s):  
Linda Newsome ◽  
Mary Helou ◽  
Christopher Crismon
Keyword(s):  
University Students ◽  
Cultural Values ◽  
Response Styles ◽  
Anglo Saxon ◽  
Response Options ◽  
Repurchase Intentions ◽  
Service Failures ◽  
Consumer Dissatisfaction ◽  
The Impact ◽  
The Relationship

The inevitability and unpredictability of service failures can result in consumer dissatisfaction, whereby consumers respond to their lack of satisfaction with the service provision in a variety of ways. Previous research indicates that consumers’ response options to service dissatisfaction is related to various facets of customer loyalty, which, in turn, may heavily impact on future repurchase intentions (Helou and Caddy, 2007). Accordingly, this study investigates the impact of loyalty and its cultural understanding on dissatisfaction response styles of university students. In particular, it compares the variations in response options between Anglo-Saxon Australian students and international Asian Chinese students, in an attempt to explore the impact of culture on dissatisfaction, and the resultant response options chosen by students, as guided by culturally defined perceptions and values (Helou, 2005; Helou and Caddy, 2007; Newsome and Cooper, 2016). Findings indicate that there are significant variations in terms of the degrees of ethnic loyalty and the response options engaged in as a reaction to dissatisfaction, mostly attributable to differences in cultural values. The contributions of this study are three-fold. First, the current research study further develops our understanding of cultural loyalty and its impact on students’ future repurchase intentions. Secondly, it provides an understanding of the dissatisfaction response styles of university students coming from different ethnic backgrounds. Finally, the current study further contributes to our understanding of the relationship between students’ ethnic backgrounds and their respective repurchase decisions.

The moderating effect of culture on the relationship between accountability and professional scepticism

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Medhat Endrawes ◽  
Shane Leong ◽  
Kenan M. Matawie
Keyword(s):  
Cultural Values ◽  
Design Methodology ◽  
Middle Eastern ◽  
Cognitive Effort ◽  
Planning Stage ◽  
Content Type ◽  
Big 4 ◽  
Prior Literature ◽  
The Impact ◽  
The Relationship

Purpose This study aims to examine whether accountability and culture have an impact on auditors’ professional scepticism. It also examines whether culture moderates the effect of accountability on auditors’ professional scepticism. Design/methodology/approach Three of the Big 4 firms in Australia and Egypt participated in an audit judgement experiment, which required them to indicate their beliefs about the risk of fraud and error at the planning stage of a hypothetical audit and evaluate the truthfulness of explanations provided by the client management. The authors examined whether their professional scepticism was influenced by accountability. Findings The results indicate professional scepticism differs significantly between cultures in some situations. The fact that culture influences scepticism suggests that even when auditors use the same standards (such as ISA 240 and ISA 600), they are likely to be applied inconsistently, even within the same firm. The authors, therefore, recommend that international bodies issue additional guidance on cultural values and consider these cultural differences when designing or adopting auditing standards. Originality/value To the best of the authors’ knowledge, this is the first study that examines whether culture moderates the impact of accountability on auditors’ professional scepticism using Egyptian and Australian (Middle Eastern and Western) auditors. Prior literature suggests that individuals subject to accountability pressure increase their cognitive effort and vigilance to detect fraud and error. As the authors find evidence that culture moderates accountability pressure and as accountability affects scepticism, they add to the literature suggesting that culture can influence professional scepticism.

scholarly journals Manipulation of meanings as a method of transformation of people’s consciousness in the context of anglo-saxon imfluence an globalization changes in education

2019 ◽  
pp. 84-90
Author(s):  
Tatyana Yurievna Zhikhareva
Keyword(s):  
Educational Policy ◽  
Cultural Values ◽  
National Culture ◽  
Native Language ◽  
Moral Values ◽  
Anglo Saxon ◽  
Russian Culture ◽  
Russian People ◽  
Anglo American ◽  
The Impact

This article is devoted to such a burning problem as the impact of globalization changes on traditional cultural values, in particular on education, on teaching of the native language. We are trying to show how American civilization transforms the consciousness of Russians, planting concepts alien to the Russian culture that are expressed in language borrowings in many areas. This is clearly seen in the transformation of meanings, namely, in the replacement of words with native Russian roots for transliterated Anglo-American concepts. As a result, the foreign mentality invades the cultural space of Russian people, displaces the original concepts, preventing even an adequate translation of the borrowed concepts into Russian, which is observed not only in business or politics, but also in education. This process, we believe, is not objective, independent of the subjects. It reflects the advance of Anglo-American ideology and aims at a radical restructuring of the consciousness of the Russian people, the transformation of the Russian people into a mass without traditions, without moral values, without language. As a counteraction to the process of colonization of consciousness, we propose the implementation of a national-oriented educational policy, which will allow instilling in young generations the values rooted in the national culture

scholarly journals The impact of Facebook on Zimbabwean University students: Culture dilution or Pedagogical?

2013 ◽  
Vol 3 (3) ◽  
pp. 26-31
Author(s):  
Jilson Zimuto
Keyword(s):  
University Students ◽  
Social Interactions ◽  
Internet Technology ◽  
Young Generation ◽  
University Campus ◽  
Mediated Communication ◽  
Great Zimbabwe ◽  
Research Findings ◽  
Technological Affordances ◽  
The Impact

The study sought to establish consumer attitudes towards the effect of one Social Network Site (SNS), Facebook on culture dilution or pedagogical potential among university students. This has been necessitated by a plethora of unique social interactions in this era of technological affordances. Many SNSs are in use: Facebook, MySpace, Cyworld, Bebo, WhatsUp, LinkedIn, ChatOn, Opera Mini, Twitter and other new forms keep on emerging. However, of interest Facebook was used in this study because it is impacting the ways in which university students use the Internet. Technology has mediated communication in countless ways. The values and norms of culture have to be cherished the young generation. In investigating this problem, two hundred (200) students were interviewed at their university campus in Zimbabwe. The sample comprised students from Great Zimbabwe University. The research findings proved that Facebook contributes to the dilution of the Zimbabwean culture. It was also interesting to note that other students see the pedagogical potentials of Facebook.

scholarly journals Culture And Risk Assessment: A Comparison Of Singapore And Taiwan

2011 ◽  
Vol 6 (8) ◽  
Author(s):  
Hsueh-Ju Chen ◽  
Shaio-Yan Huang
Keyword(s):  
Risk Assessment ◽  
Cultural Values ◽  
Group Level ◽  
Anglo Saxon ◽  
Audit Risk ◽  
Individual Level ◽  
Personal Risk ◽  
Chinese Auditors ◽  
The Individual ◽  
The Impact

This study examines two areas of auditing: namely, the identification of those factors that are associated with audit risk, business risk, and personal risk; and secondly how culture affects risk assessment. A factor analysis and a logistic regression are used to analyze questionnaire data collected from Singapore and Taiwan. The results show that three factors (the effectiveness of control activities, reporting bias of management and reliability of management) are strongly associated with the auditors risk assessment. This result replicates findings of previous research, indicating the importance of understand the clients control environment in the assessment of the likelihood of material misstatements. In addition, this study also hypothesized that differences in the cultural values of Chinese auditors are likely to result in differences in the risks assessed. The results show that auditors place more emphasis on their firms risk rather than their personal risk. However, compared to auditors in Taiwan, auditors in Singapore seem to be more concerned with risks at the individual level than at the group level. It implies the impact of Western Anglo-Saxon ideas on individuals from a Chinese background.

scholarly journals Working and learning? Features of student employment during COVID-19

2021 ◽  
Vol 8 (3) ◽  
Author(s):  
Zsófia Kocsis
Keyword(s):  
University Students ◽  
Student Teachers ◽  
Online Survey ◽  
Student Employment ◽  
Exploratory Research ◽  
Work Related ◽  
Research Findings ◽  
Students Attitudes ◽  
The Impact ◽  
Epidemiological Situation

 The literature contains ambivalent research findings on the impact of student employment on study careers. Previous findings also indicated that student employment plays a significant role in interrupting study (Kovács et al. 2019). In our exploratory research, we focused on exploring the employment characteristics of university students during COVID -19. The aim of the study is to investigate the impact of the epidemiological situation on young people's work. To what extent did the epidemic change students' attitudes towards work and study? The research involved university students who regularly work alongside their studies. The online survey was conducted between January and March 2021 (N=235). The majority of the students worked during the epidemiological situation. Contrary to our assumptions, they had no major, long-standing financial problems. An important question for educational research is the relationship between work and learning. A quarter of the respondents had work related to their studies. Some of the undivided student teachers may be considered an at-risk group because they had experiences during their employment that made them insecure about their degree. Our results also showed that students who have study-related work are more committed to a degree and less uncertain about finding a job in their chosen profession.

Ethnicity and Coping: What Young People Do and What Young People Learn

2005 ◽  
Vol 15 (1) ◽  
pp. 43-59 ◽  
Author(s):  
Tanya D'Anastasi ◽  
Erica Frydenberg
Keyword(s):  
Young People ◽  
Social Action ◽  
Coping Skills ◽  
Middle Eastern ◽  
Minority Group ◽  
Spiritual Support ◽  
Self Blame ◽  
Physical Recreation ◽  
Middle Eastern Students ◽  
The Impact

AbstractIn a number of studies, using the Adolescent Coping scale as a measure of coping, we are able to see clearly that young people from different communities cope in different ways. For example, in studies of Australian, Columbian, German, Irish and Palestinian young people it was found that coping varied in the different countries, but even within the same country, such as Australia, there are variations in coping across ethnic communities. These findings are confirmed by a recent smaller scale investigation that found that a group of students who were labelled ‘Australian minority group’ (comprising of Asian, African, Pacific Islanders and Middle Eastern students) used more spiritual support and resorted to social action more than did Anglo-Australian students. Of particular note is that the Australian minority group were found to significantly decrease their use of self-blame after participating in a school-based coping skills program, while Anglo-Australian students increased their use of physical recreation. These findings collectively demonstrate the impact of ethnic identity in both the act of coping and the acquisition of coping skills.

Information and Communication Technology and Cultural Change

2012 ◽  
Vol 43 (4) ◽  
pp. 222-231 ◽  
Author(s):  
Nina Hansen ◽  
Tom Postmes ◽  
Nikita van der Vinne ◽  
Wendy van Thiel
Keyword(s):  
Cultural Values ◽  
Information And Communication Technology ◽  
Communication Technology ◽  
Cultural Change ◽  
Control Group ◽  
Self Construal ◽  
Information And Communication ◽  
The Impact ◽  
Ict For Development ◽  
Practical Implications

This paper studies whether and how information and communication technology (ICT) changes self-construal and cultural values in a developing country. Ethiopian children were given laptops in the context of an ICT for development scheme. We compared children who used laptops (n = 69) with a control group without laptops (n = 76) and a second control group of children whose laptop had broken down (n = 24). Results confirmed that after 1 year of laptop usage, the children’s self-concept had become more independent and children endorsed individualist values more strongly. Interestingly, the impact of laptop usage on cultural values was mediated by self-construal (moderated mediation). Importantly, modernization did not “crowd out” traditional culture: ICT usage was not associated with a reduction in traditional expressions (interdependent self-construal, collectivist values). Theoretical and practical implications are discussed.

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