scholarly journals An operational support approach for Mining Unstructured Business Processes

2021 ◽  
Vol 28 (1) ◽  
pp. 22-38
Author(s):  
Zineb Lamghari ◽  
Maryam Radgui ◽  
Rajaa Saidi ◽  
Moulay Driss Rahmani
Keyword(s):  
Business Process ◽  
Support System ◽  
Business Processes ◽  
Support Systems ◽  
Process Mining ◽  
Complex Structure ◽  
Mining Activities ◽  
Event Logs ◽  
Operational Support System

The refined process mining framework contains a set of activities that use extracted information from event logs, discovered models and normative ones. Among these activities, we find those dealing with running events in a Structured Business Process (SBP) context, which are the Detect, the Predict and the Recommend activities. These three activities are nominated as an operational support system that aims at detecting deviations, predicting events and recommending actions. In this regard, operational support systems perform well on SBP while, it stills a challenging task for an Unstructured Business Process (UBP). This puts forward the difficulty of predicting events and recommending actions for UBP, because of its complex structure. In this context, simplification and structuring operations must be applied. Therefore, the intervention of other process mining activities is required for business process simplification and structuring. To this end, we present an operational support approach dealing with UBP, using the refined process mining framework activities.

scholarly journals Generating Block-Structured Parallel Process Models by Demonstration

2021 ◽  
Vol 11 (4) ◽  
pp. 1876
Author(s):  
Julijana Lekić ◽  
Dragan Milićev ◽  
Dragan Stanković
Keyword(s):  
Business Process ◽  
Business Processes ◽  
Process Mining ◽  
Original Method ◽  
Process Models ◽  
Programming By Demonstration ◽  
Event Logs ◽  
Process Specification ◽  
Common Purpose ◽  
Block Structured

Programming by demonstration (PBD) is a technique which allows end users to create, modify, accommodate, and expand programs by demonstrating what the program is supposed to do. Although the ideal of common-purpose programming by demonstration or by examples has been rejected as practically unrealistic, this approach has found its application and shown potentials when limited to specific narrow domains and ranges of applications. In this paper, the original method of applying the principles of programming by demonstration in the area of process mining (PM) to interactive construction of block-structured parallel business processes models is presented. A technique and tool that enable interactive process mining and incremental discovery of process models have been described in this paper. The idea is based on the following principle: using a demonstrational user interface, a user demonstrates scenarios of execution of parallel business process activities, and the system gives a generalized model process specification. A modified process mining technique with the α|| algorithm applied on weakly complete event logs is used for creating parallel business process models using demonstration.

scholarly journals PROSES MINING UNTUK OPTIMASI PROSES BISNIS

2020 ◽  
Vol 6 (2) ◽  
pp. 87-93
Author(s):  
Nur Fitrianti Fahrudin
Keyword(s):  
Business Process ◽  
Business Performance ◽  
Business Processes ◽  
Process Mining ◽  
Business Activity ◽  
Time Process ◽  
Considerable Time ◽  
Event Logs ◽  
Event Log ◽  
A Company

Organizations currently need to conduct an analysis of their business processes in order to improve business performance and productivity. In addition, this analysis can be a way to compete with competitors. However, the analysis of this business process if done manually requires considerable time. Process mining is a technique that helps solve this problem. Information systems that are owned by a company certainly store their every business activity. This data can be processed to find business processes that occur. This data is usually called an event log. Event logs help organizations to find gaps between business processes that occur with those expected. Based on this gap business processes can later be evaluated for later improvement.

scholarly journals Towards Aspects Identification in Business Process Through Process Mining

2015 ◽  
Author(s):  
Bruna Brandão ◽  
Flávia Santoro ◽  
Leonardo Azevedo
Keyword(s):  
Programming Languages ◽  
Business Process ◽  
Process Model ◽  
Process Mining ◽  
Process Models ◽  
Preliminary Evaluation ◽  
Crosscutting Concerns ◽  
Business Process Models ◽  
Event Logs ◽  
Initial Results

In business process models, elements can be scattered (repeated) within different processes, making it difficult to handle changes, analyze process for improvements, or check crosscutting impacts. These scattered elements are named as Aspects. Similar to the aspect-oriented paradigm in programming languages, in BPM, aspect handling has the goal to modularize the crosscutting concerns spread across the models. This process modularization facilitates the management of the process (reuse, maintenance and understanding). The current approaches for aspect identification are made manually; thus, resulting in the problem of subjectivity and lack of systematization. This paper proposes a method to automatically identify aspects in business process from its event logs. The method is based on mining techniques and it aims to solve the problem of the subjectivity identification made by specialists. The initial results from a preliminary evaluation showed evidences that the method identified correctly the aspects present in the process model.

scholarly journals CONDA-PM—A Systematic Review and Framework for Concept Drift Analysis in Process Mining

Algorithms ◽  
2020 ◽  
Vol 13 (7) ◽  
pp. 161
Author(s):  
Ghada Elkhawaga ◽  
Mervat Abuelkheir ◽  
Sherif I. Barakat ◽  
Alaa M. Riad ◽  
Manfred Reichert
Keyword(s):  
Systematic Review ◽  
Business Process ◽  
Continuous Monitoring ◽  
Business Processes ◽  
Process Mining ◽  
Concept Drift ◽  
Business Environments ◽  
Drift Analysis ◽  
Comprehensive Framework ◽  
Over Time

Business processes evolve over time to adapt to changing business environments. This requires continuous monitoring of business processes to gain insights into whether they conform to the intended design or deviate from it. The situation when a business process changes while being analysed is denoted as Concept Drift. Its analysis is concerned with studying how a business process changes, in terms of detecting and localising changes and studying the effects of the latter. Concept drift analysis is crucial to enable early detection and management of changes, that is, whether to promote a change to become part of an improved process, or to reject the change and make decisions to mitigate its effects. Despite its importance, there exists no comprehensive framework for analysing concept drift types, affected process perspectives, and granularity levels of a business process. This article proposes the CONcept Drift Analysis in Process Mining (CONDA-PM) framework describing phases and requirements of a concept drift analysis approach. CONDA-PM was derived from a Systematic Literature Review (SLR) of current approaches analysing concept drift. We apply the CONDA-PM framework on current approaches to concept drift analysis and evaluate their maturity. Applying CONDA-PM framework highlights areas where research is needed to complement existing efforts.

Generating event logs from non-process-aware systems enabling business process mining

2011 ◽  
Vol 5 (3) ◽  
pp. 301-335 ◽  
Author(s):  
Ricardo Pérez-Castillo ◽  
Barbara Weber ◽  
Jakob Pinggera ◽  
Stefan Zugal ◽  
Ignacio García-Rodríguez de Guzmán ◽  
...  
Keyword(s):  
Business Process ◽  
Process Mining ◽  
Event Logs ◽  
Business Process Mining

scholarly journals INFORMATION SUPPORT FOR ENTERPRISE BUSINESS PROCESS DEVELOPMENT MANAGEMENT

Management ◽  
2018 ◽  
Vol 27 (1) ◽  
pp. 100-110
Author(s):  
Olena O. YERSHOVA
Keyword(s):  
Information Technology ◽  
Business Process ◽  
Support System ◽  
Business Process Management ◽  
Process Management ◽  
Business Processes ◽  
Process Development ◽  
Information Support ◽  
Management Mechanism ◽  
Development Management

Introduction. Contemporary market realia urge companies towards a transition from functional to process-based management, with processes as the key object of control. Effective business process management enables organizations to reduce costs and increase profitability. In case the management vector is shifted towards a company’s business process development, that involves constant monitoring and optimization, it will also contribute to gaining long-term sustainable competitive advantage. Since modern business environment is intrinsically inseparable from scientific information and intellectual attainments and their implementation results (information technology), management of business process development must be supplemented by powerful information support.The research objective is to provide deeper insights into conceptual framework and structural components of the information support system to facilitate enterprise business process development management as well as to identify the key factors to be considered when designing information software.Research methods. The following methods were used within the current study: comparison, systematic approach, analysis, modeling, synthesis and analytical framework.Findings. Modern approaches to building information support framework for an enterprise as a whole. The importance to provide a description of business processes is argued to design an effective information support system for business processes and their development management mechanism. An author’s original model of information support structure for business process management has been suggested.Conclusions. Complete and accurate information support for business processes is critical to ensure their effective operation. The information support for ensuring business process development management mechanism encompasses the formation and subsequent functioning of the overall system which includes information resources, information technology, software, and corresponding personnel, with following up further division by information support subsystems for providing in-depth analysis and ease of convenience, i.e. the information platform of the of business process development management mechanism.

scholarly journals Database-Less Extraction of Event Logs from Redo Logs

2021 ◽  
pp. 73-82
Author(s):  
Dorina Bano ◽  
Tom Lichtenstein ◽  
Finn Klessascheck ◽  
Mathias Weske
Keyword(s):  
Performance Analysis ◽  
Real World ◽  
Business Processes ◽  
Process Mining ◽  
Detailed Knowledge ◽  
System Failure ◽  
Conformance Checking ◽  
Event Logs ◽  
Event Log ◽  
And Performance

Process mining is widely adopted in organizations to gain deep insights about running business processes. This can be achieved by applying different process mining techniques like discovery, conformance checking, and performance analysis. These techniques are applied on event logs, which need to be extracted from the organization’s databases beforehand. This not only implies access to databases, but also detailed knowledge about the database schema, which is often not available. In many real-world scenarios, however, process execution data is available as redo logs. Such logs are used to bring a database into a consistent state in case of a system failure. This paper proposes a semi-automatic approach to extract an event log from redo logs alone. It does not require access to the database or knowledge of the databaseschema. The feasibility of the proposed approach is evaluated on two synthetic redo logs.

scholarly journals No Longer Out of Sight, No Longer Out of Mind? How Organizations Engage with Process Mining-Induced Transparency to Achieve Increased Process Awareness

2021 ◽  
Author(s):  
Julia Eggers ◽  
Andreas Hein ◽  
Markus Böhm ◽  
Helmut Krcmar
Keyword(s):  
Business Process ◽  
Process Management ◽  
Business Processes ◽  
Process Mining ◽  
Process Analysis ◽  
Structured Interviews ◽  
Business Process Analysis ◽  
Starting Point ◽  
Shared Awareness ◽  
Induced Transparency

AbstractIn recent years, process mining has emerged as the leading big data technology for business process analysis. By extracting knowledge from event logs in information systems, process mining provides unprecedented transparency of business processes while being independent of the source system. However, despite its practical relevance, there is still a limited understanding of how organizations act upon the pervasive transparency created by process mining and how they leverage it to benefit from increased process awareness. Addressing this gap, this study conducts a multiple case study to explore how four organizations achieved increased process awareness by using process mining. Drawing on data from 24 semi-structured interviews and archival sources, this study reveals seven sociotechnical mechanisms based on process mining that enable organizations to create either standardized or shared awareness of sub-processes, end-to-end processes, and the firm’s process landscape. Thereby, this study contributes to research on business process management by revealing how process mining facilitates mechanisms that serve as a new, data-driven way of creating process awareness. In addition, the findings indicate that these mechanisms are influenced by the governance approach chosen to conduct process mining, i.e., a top-down or bottom-up driven implementation approach. Last, this study also points to the importance of balancing the social complications of increased process transparency and awareness. These results serve as a valuable starting point for practitioners to reflect on measures to increase organizational process awareness through process mining.

scholarly journals Applied Sequence Clustering Techniques for Process Mining

2011 ◽  
pp. 481-502 ◽  
Author(s):  
Diogo R. Ferreira
Keyword(s):  
Business Processes ◽  
Process Mining ◽  
Behavioral Patterns ◽  
Daily Work ◽  
Sequence Clustering ◽  
Event Logs ◽  
Common Trend ◽  
First Case ◽  
Insight Into

This chapter introduces the principles of sequence clustering and presents two case studies where the technique is used to discover behavioral patterns in event logs. In the first case study, the goal is to understand the way members of a software team perform their daily work, and the application of sequence clustering reveals a set of behavioral patterns that are related to some of the main processes being carried out by that team. In the second case study, the goal is to analyze the event history recorded in a technical support database in order to determine whether the recorded behavior complies with a predefined issue handling process. In this case, the application of sequence clustering confirms that all behavioral patterns share a common trend that resembles the original process. Throughout the chapter, special attention is given to the need for data preprocessing in order to obtain results that provide insight into the typical behavior of business processes.

scholarly journals An approach to business process simulation using mined probabilistic models

2018 ◽  
Vol 15 (1) ◽  
pp. 31-50
Author(s):  
Titas Savickas ◽  
Olegas Vasilecas
Keyword(s):  
Simulation Model ◽  
Business Process ◽  
Process Simulation ◽  
Probabilistic Models ◽  
Business Processes ◽  
Model Generation ◽  
Event Logs ◽  
Event Log ◽  
Simulation Results ◽  
Source Event

There are many approaches on how to analyse business processes, but the simulation is still not widely employed due to high costs associated with simulation model creation. In this paper, an approach on how to automatically generate dynamic business process simulation model is presented. The approach discovers belief network of the process from an event log and uses it to generate a simulation model automatically. Such model then can be further customised to facilitate analysis. For evaluation of the approach, conformance of the simulation results with the source event logs was calculated. The simulation results were event logs that were generated during the simulation of the discovered models. The evaluation showed that the approach could be used for initial simulation model generation.

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