scholarly journals Trust and team coordination in critical situations

2020 ◽  
Vol 6 (1) ◽  
pp. 19-24
Author(s):  
Adrian Pitariu

In this paper I explore the process of team coordination. I propose a model by which team coordination emerges as a function of team mental models and team trust. Furthermore, I introduce a hierarchical approach to team mental models, and propose a framework that provides a better understanding of team processes and opens new avenues of research in the area of team cognition. I conclude with implications for future research and practice.  

Author(s):  
Sue Yi ◽  
Nicole B. Damen ◽  
Christine A. Toh

Abstract Shared mental models have been shown to enhance team performance. However, research has not observed the different types of sharedness of mental models that may uniquely impact the design process. Therefore, this study examines the types of sharedness of mental models that occur in design teams using Conversation Analysis on data collected from two design teams that performed activities in the early design process in a controlled lab environment. Designers were asked to develop an agreed upon list of ranked design principles, and then generate one or two solutions using the list. These design activities allow for the examination of the varying ways that designers share knowledge, negotiate, and reach understanding. Through our analysis, we identify characteristics of conversation that designers used to build shared understanding. Our results also show how team mental models are built from patterns of conversation that are evident during open-ended and unstructured design discussions. This work sets a foundation for future research to gain a deeper understanding of how designer mental models are shared in unstructured conversations that take place during design practice.


2021 ◽  
Vol 21 (1) ◽  
Author(s):  
Michael Merry ◽  
Pat Riddle ◽  
Jim Warren

Abstract Background Wide-ranging concerns exist regarding the use of black-box modelling methods in sensitive contexts such as healthcare. Despite performance gains and hype, uptake of artificial intelligence (AI) is hindered by these concerns. Explainable AI is thought to help alleviate these concerns. However, existing definitions for explainable are not forming a solid foundation for this work. Methods We critique recent reviews on the literature regarding: the agency of an AI within a team; mental models, especially as they apply to healthcare, and the practical aspects of their elicitation; and existing and current definitions of explainability, especially from the perspective of AI researchers. On the basis of this literature, we create a new definition of explainable, and supporting terms, providing definitions that can be objectively evaluated. Finally, we apply the new definition of explainable to three existing models, demonstrating how it can apply to previous research, and providing guidance for future research on the basis of this definition. Results Existing definitions of explanation are premised on global applicability and don’t address the question ‘understandable by whom?’. Eliciting mental models can be likened to creating explainable AI if one considers the AI as a member of a team. On this basis, we define explainability in terms of the context of the model, comprising the purpose, audience, and language of the model and explanation. As examples, this definition is applied to regression models, neural nets, and human mental models in operating-room teams. Conclusions Existing definitions of explanation have limitations for ensuring that the concerns for practical applications are resolved. Defining explainability in terms of the context of their application forces evaluations to be aligned with the practical goals of the model. Further, it will allow researchers to explicitly distinguish between explanations for technical and lay audiences, allowing different evaluations to be applied to each.


2010 ◽  
Vol 38 (4) ◽  
pp. 433-444 ◽  
Author(s):  
Ying Zhou ◽  
Erping Wang

The effects of shared mental models on the relationship between episodic team behavioral processes and performance were investigated, while teams were using an experimentally stimulated construction project planning program. The results indicated that episodic team processes made positive contributions to the team performance. Furthermore, a hierarchical linear regression indicated that the convergence of shared teamwork mental models moderated the effects of team processes on team performance. Specifically, the positive impact of team processes on performance was found to be improved for those teams who shared more similar teamwork mental models than for teams who hold fewer similar teamwork mental models. Potential implications and relevant impacts on future research are discussed.


2019 ◽  
Vol 17 (1) ◽  
Author(s):  
Jenna M. Evans ◽  
Karen S. Palmer ◽  
Adalsteinn D. Brown ◽  
Husayn Marani ◽  
Kirstie K. Russell ◽  
...  

AbstractThe impact of policy ambiguity on implementation is a perennial concern in policy circles. The degree of ambiguity of policy goals and the means to achieve them influences the likelihood that a policy will be uniformly understood and implemented across implementation sites. We argue that the application of institutional and organisational theories to policy implementation must be supplemented by a socio-cognitive lens in which stakeholders’ interpretations of policy are investigated and compared. We borrow the concept of ‘Shared Mental Models’ from the literature on industrial psychology to examine the microprocesses of policy implementation. Drawing from interviews with 45 key informants involved in the implementation of a hospital funding reform, known as Quality-Based Procedures in Ontario, Canada, we identify divergent mental models and explain how these divergences may have affected implementation and change management. We close with considerations for future research and practice.


PLoS ONE ◽  
2020 ◽  
Vol 15 (12) ◽  
pp. e0242783
Author(s):  
Charlotte Raue ◽  
Dennis Dreiskämper ◽  
Bernd Strauss

Sport teams work in complex environments in which each member’s tasks are mutually dependent on those of the others. To function effectively, expert teams generate Shared Mental Models (SMMs) to help adapt their own behavior to that of the others and master upcoming actions. Although SMMs have been discussed in domains such as organizations, there is still little research in the context of sport. One reason for this is that measurement methods have failed to incorporate the dynamic nature of the sport context. This study reports on the development of a video-based measurement of SMMs in tennis doubles. It examined the quality criteria first in a pilot and then in a main study. The final video-based measurement consists of 35 tennis doubles video clips requiring decisions on ball-taking behavior in two conditions (Self and Partner). In the condition Self, participants reported their own responses; in the condition Partner, those of their partner. The main study analyzed 29 male tennis teams with a mean age of 34.57 years (SD = 12.25) and a mean of 22.79 years (SD = 10.49) tennis experience. SMMs were analyzed for each partner as the inter-player agreement (Self–Partner) and averaged for each team. After completing the video-based measurement, participants filled out questionnaires on SMMs, team trust, and demographics. Results indicated that not only the split-half reliability (r = .49), the content validity (ηp2 = .23), the inter-player agreement (r = .63), and the inter-player agreement and accuracy (r = .61), but also the feasibility of the measurement were good. However, no relationships to the proposed convergent or criterial validity measures were found. In sum, measuring SMMs with a video-based test is possible and a promising method. No relationship to the frequently used questionnaires was found, suggesting that the two target different parts of SMMs. Future research should carefully examine and choose the appropriate measurement.


2015 ◽  
Vol 21 (7/8) ◽  
pp. 320-338 ◽  
Author(s):  
Erich B. Bergiel ◽  
Thomas W. Gainey ◽  
Blaise J. Bergiel

Purpose – The purpose of this study is to test theoretically based hypotheses linking task and team-shared mental models (SMMs) with multiple dimensions of conflict and conflict asymmetry. SMMs are viewed as an underlying mechanism of team processes. While current research has begun to clarify their influence on functional team processes, their influence on dysfunctional processes is still unknown. Design/methodology/approach – The survey was administered to 17 graduate business classes working on intense semester-long group projects. A total of 295 individual responses were received which comprised 90 (N = 90) teams. Findings – Results suggest that team SMMs reduce all dimensions of conflict and relationship conflict asymmetry, while task SMMs increase all dimensions of conflict and relationship conflict asymmetry. Research limitations/implications – This study captured the influence of SMMs on conflict at one stage of group development. Future research should examine the impact of SMMs on conflict at multiple stages of group development. Originality/value – This study contributes to the literature on both mental models and conflict. In addition, based on our literature review, it was the first to empirically link SMMs and conflict asymmetry.


2019 ◽  
Vol 35 (1) ◽  
pp. 98-108 ◽  
Author(s):  
Michael J. Burtscher ◽  
Jeannette Oostlander

Abstract. Team cognition plays an important role in predicting team processes and outcomes. Thus far, research has focused on structured cognition while paying little attention to perceptual cognition. The lack of research on perceptual team cognition can be attributed to the absence of an appropriate measure. To address this gap, we introduce the construct of perceived mutual understanding (PMU) as a type of perceptual team cognition and describe the development of a respective measure – the PMU-scale. Based on three samples from different team settings ( NTotal = 566), our findings show that the scale has good psychometric properties – both at the individual as well as at the team-level. Item parameters were improved during a multistage process. Exploratory as well as confirmatory factor analyses indicate that PMU is a one-dimensional construct. The scale demonstrates sufficient internal reliability. Correlational analyses provide initial proof of construct validity. Finally, common indicators for inter-rater reliability and inter-rater agreement suggest that treating PMU as a team-level construct is justified. The PMU-scale represents a convenient and versatile measure that will potentially foster empirical research on perceptual team cognition and thereby contribute to the advancement of team cognition research in general.


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