scholarly journals Exploring the challenges involved in migrating from an on-premises ECM solution to a SaaS based ECM

2021 ◽  
Author(s):  
◽  
Muhammad Farooq Ali
Keyword(s):  
Qualitative Research ◽  
Information Technology ◽  
Cloud Computing ◽  
New Zealand ◽  
Public Sector ◽  
Structured Interviews ◽  
The Public ◽  
Informed Decisions ◽  
Practical Implications

<p>Purpose: The objective of this research is to investigate the challenges that are acting as barriers to the adoption of a SaaS based ECM solution, mainly from an Information Technology viewpoint, in the wake of ‘cloud first’ policy that had been launched by the New Zealand government with the intent to maximize efficiencies across the public sector.  Methodology: Qualitative research was chosen for this research and outputs from the semi-structured interviews are compared with literature in order to highlight the commonalities and potentially highlighting any additional ones that exist with regards to the challenges that are associated with the adoption of a cloud based ECM service.  Practical Implications: This research will help organizations that have on-premises ECM solutions in making informed decisions through being aware of the challenges that act as barriers to adopting a SaaS based ECM solution through migrating from an on-premises ECM application.  Originality/Value: ECM in the context of a service based offering has been relatively little discussed in the literature. This research adds to the literature by examining ECM through the lens of cloud computing and investigates the challenges that are influencing its adoption.</p>

scholarly journals Exploring the challenges involved in migrating from an on-premises ECM solution to a SaaS based ECM

2021 ◽  
Author(s):  
◽  
Muhammad Farooq Ali
Keyword(s):  
Qualitative Research ◽  
Information Technology ◽  
Cloud Computing ◽  
New Zealand ◽  
Public Sector ◽  
Structured Interviews ◽  
The Public ◽  
Informed Decisions ◽  
Practical Implications

<p>Purpose: The objective of this research is to investigate the challenges that are acting as barriers to the adoption of a SaaS based ECM solution, mainly from an Information Technology viewpoint, in the wake of ‘cloud first’ policy that had been launched by the New Zealand government with the intent to maximize efficiencies across the public sector.  Methodology: Qualitative research was chosen for this research and outputs from the semi-structured interviews are compared with literature in order to highlight the commonalities and potentially highlighting any additional ones that exist with regards to the challenges that are associated with the adoption of a cloud based ECM service.  Practical Implications: This research will help organizations that have on-premises ECM solutions in making informed decisions through being aware of the challenges that act as barriers to adopting a SaaS based ECM solution through migrating from an on-premises ECM application.  Originality/Value: ECM in the context of a service based offering has been relatively little discussed in the literature. This research adds to the literature by examining ECM through the lens of cloud computing and investigates the challenges that are influencing its adoption.</p>

Contextualising the antecedents of organisational innovativeness

2017 ◽  
Vol 33 (2) ◽  
pp. 178-194 ◽  
Author(s):  
Thomas Ahrens ◽  
Aishah A.K. Al-Sereidi ◽  
Halimah F. Al-Shaebi ◽  
Asra H. Rahmdel
Keyword(s):  
Qualitative Research ◽  
Public Sector ◽  
Research Methodology ◽  
Quantitative Research ◽  
Design Methodology ◽  
Structured Interviews ◽  
Content Type ◽  
The Public ◽  
Organisational Capabilities ◽  
Practical Implications

Purpose The purpose of this paper is to explore the specific meanings underlying the general antecedents of organisational innovativeness (OI) in one specific public sector context, to fill empirically the categories employed in prior quantitative research and to understand better some of the opportunities for strengthening facilitators of OI and overcoming barriers to OI that present themselves in particular contexts. Design/methodology/approach This research is based on a field study. It uses 29 semi-structured interviews with the members of UAE government and semi-government organisations. The research methodology is qualitative: it seeks to elucidate the meanings that structure the respondents’ understandings of innovation at work. Findings Across the UAE public sector there are great differences in organisational members’ interest in, and readiness to engage with, OI. Members of the public sector tended to conceptualise OI as a set of individual efforts and relationships in which the trust with superiors played a key role, as did the availability of individual rewards. For some respondents communication served as an umbrella term to denote organisational characteristics that would enable individuals to join efforts to make the public sector more innovative. Overall, the great variations in respondents’ ability to articulate and conceptualise the antecedents of OI suggests that organisational capabilities to support OI need strengthening. Research limitations/implications The paper’s insights are based on the study of the public sector of only one country and may be difficult to generalise to other countries. Practical implications The paper suggests ways in which Emirati public sector organisations can strengthen the facilitators of OI and overcome the obstacles presented by the barriers to OI in order to help public sector leaders and employees make innovation a routine element of their day-to-day work. Originality/value The paper presents a first attempt at using qualitative research to deepen our understanding of the antecedents of organisational innovativeness in the public sector.

scholarly journals Artificial Ladies against corruption: searching for legitimacy at the Brazilian Supreme Audit Institution

2019 ◽  
Vol 13 ◽  
pp. 31-50
Author(s):  
Fabrício Ramos Neves ◽  
Polyana Batista Da Silva ◽  
Hugo Leonardo Menezes de Carvalho
Keyword(s):  
Artificial Intelligence ◽  
Information Technology ◽  
Public Sector ◽  
Structured Interviews ◽  
Digital Innovation ◽  
Web Based ◽  
Purposive Sampling ◽  
The Public ◽  
Technological Artifacts ◽  
And Diffusion

This study depicts the search for legitimacy by four information technology artifacts in helping auditors in the surveillance against fraud and corruption by the Brazilian Supreme Audit Institution (TCU). ALICE, ADELE, MONICA, and SOFIA are Artificial Intelligence (AI) systems proposed to aid auditing processes in the public sector. A web-based survey has been used to gather the responses from 60 auditors across Brazil and semi-structured interviews with the Chief Data Officer, three IT Developers and five TCU Audit Managers selected by purposive sampling. The research finds that the use of AI-based systems is low among auditors at the TCU due to the perceived limited benefit. While some respondents recognized the advantages of the AI-based systems, they are put off by the weak theorization and diffusion regarding the meaning and the use of AI-based systems within the organization; they showed a priority for using traditional auditing methods instead of digital innovation, restricting the potential of anticorruption control by technological artifacts.

scholarly journals Examining bribery in Papua New Guinea's public sector: forms and accountability implications

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Samson Tiki ◽  
Belinda Luke ◽  
Janet Mack
Keyword(s):  
Public Sector ◽  
Central Government ◽  
Actor Network Theory ◽  
Structured Interviews ◽  
Public Servants ◽  
Policy Makers ◽  
Content Type ◽  
The Public ◽  
Accountability System ◽  
Practical Implications

PurposeThe purpose of this study is to examine bribery and its accountability implications within Papua New Guinea's (PNG's) public sector.Design/methodology/approachSemi-structured interviews were conducted with 11 senior public servants from three central government departments. Perceptions, forms and accountability dimensions compromised through bribery were analysed through an actor network theory (ANT) lens to understand the actors contributing to bribery and how it might be addressed.FindingsForms (and variations) of bribery included “promises” by clients, pre-commitments by public servants and expectations/obligations imposed by public servants. Multiple and interdependent actors (including compromised accountability perceptions) are identified.Practical implicationsFindings provide important insights for public servants and policy-makers within and beyond PNG's government departments, highlighting the associated implications for individuals, the public sector and the country more broadly.Originality/valueThe incorporation and analysis of accountability dimensions through an ANT lens provides new perspectives on bribery. Further, the significance and extent of compromised accountability dimensions within the network suggests a broken accountability system.

Leadership of change in South Africa public sector turnarounds

2018 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Mampe Kumalo ◽  
Caren Brenda Scheepers
Keyword(s):  
South Africa ◽  
Public Sector ◽  
Current Literature ◽  
Organisational Change ◽  
Director General ◽  
Change Processes ◽  
Structured Interviews ◽  
Content Type ◽  
The Public ◽  
Financial Consequences

PurposeOrganisational decline has far-reaching, negative emotional and financial consequences for staff and customers, generating academic and practitioner interest in turnaround change processes. Despite numerous studies to identify the stages during turnarounds, the findings have been inconclusive. The purpose of this paper is to address the gap by defining these stages, or episodes. The characteristics of leaders affect the outcome of organisational change towards turnarounds. This paper focusses, therefore, on the leadership requirements during specific episodes, from the initial crisis to the full recovery phases.Design/methodology/approachA total of 11 semi-structured interviews were conducted with executives from the public sector in South Africa who went through or were going through turnaround change processes and 3 with experts consulting to these organisations.FindingsContrary to current literature in organisational change, this study found that, in these turnaround situations, leadership in the form of either an individual CEO or director general was preferable to shared leadership or leadership distributed throughout the organisation. This study found four critical episodes that occurred during all the public service turnarounds explored, and established that key leadership requirements differ across these episodes. The study shows how these requirements relate to the current literature on transactional, transformational and authentic leadership.Practical implicationsThe findings on the leadership requirements ultimately inform the selection and development of leaders tasked with high-risk turnaround change processes.Originality/valueFour episodes with corresponding leadership requirements were established in the particular context of public sector turnaround change processes.

Framing Information Technology Governance in the Public Sector: Opportunities and Challenges

2015 ◽  
Vol 11 (4) ◽  
pp. 89-101 ◽  
Author(s):  
Khalifa Al-Farsi ◽  
Ramzi EL Haddadeh
Keyword(s):  
Decision Making ◽  
Information Technology ◽  
Public Sector ◽  
It Governance ◽  
Decision Makers ◽  
The Public ◽  
Technology Governance ◽  
Support Organizations ◽  
Information Technology Governance ◽  
Decision Making Processes

Information technology governance is considered one of the innovative practices that can provide support for decision-makers. Interestingly, it has become increasingly a de facto for organizations in seeking to optimise their performance. In principle, information technology governance has emerged to support organizations in the integration of information technology (IT) infrastructures and the delivery of high-quality services. On the other hand, decision-making processes in public sector organisations can be multi-faceted and complex, and decision makers play an important role in implementing technology in the public sector. The aim of this paper is to shed some light on current opportunities and challenges that IT governance is experiencing in the context of public sector services. In this respect, this paper examines the factors influencing the decision-making process to fully appreciate IT governance. Furthermore, this study focuses on combining institutional and individual perspectives to explain how individuals can take decisions in response to institutional influences.

scholarly journals Editorial

2007 ◽  
Vol 6 (2) ◽  
pp. v-vi
Author(s):  
Leena James
Keyword(s):  
Information Technology ◽  
Public Sector ◽  
Social Movement ◽  
Banking Sector ◽  
Work Process ◽  
The Public ◽  
Customer Base ◽  
Public Sector Banks ◽  
National Bank ◽  
The Impact

The eleventh issue of Ushus brings to you a wide variety of scholarly articles encompassing socio-economic and managerial issues. The first paper "Information technology and banking sector with reference to customer satisfaction" focuses on the impact of automation of the public sector banks as per the reflections of the bank officials and the customers. The crest of the article lies in the fact that the customers are being able to keep abreast with the exchange of automation in the modern banking practices and the survey brings out their perception towards it and throws some light on the effective ways to deal with this crisis. The study concludes with the analytical results that public sector bank customers have a positive inclination towards technological upgradation but the banks need to be more flexible in their work process and focus on marketing themselves in order to entrap a larger customer base. The paper titled "Administration of micro-credit by national bank" talks about the successful micro-finance initiatives taken by NABARD how aptly they had been implemented and evolved as a sustainable social movement over a decade now.

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