Theoretical Foundations to Information Technology Outsourcing Research in the Public Sector

2016 ◽  
Author(s):  
LiLi Fan ◽  
Luis F. Luna-Reyes
Keyword(s):  
Information Technology ◽  
Public Sector ◽  
The Public ◽  
Information Technology Outsourcing ◽  
Theoretical Foundations

Framing Information Technology Governance in the Public Sector: Opportunities and Challenges

2015 ◽  
Vol 11 (4) ◽  
pp. 89-101 ◽  
Author(s):  
Khalifa Al-Farsi ◽  
Ramzi EL Haddadeh
Keyword(s):  
Decision Making ◽  
Information Technology ◽  
Public Sector ◽  
It Governance ◽  
Decision Makers ◽  
The Public ◽  
Technology Governance ◽  
Support Organizations ◽  
Information Technology Governance ◽  
Decision Making Processes

Information technology governance is considered one of the innovative practices that can provide support for decision-makers. Interestingly, it has become increasingly a de facto for organizations in seeking to optimise their performance. In principle, information technology governance has emerged to support organizations in the integration of information technology (IT) infrastructures and the delivery of high-quality services. On the other hand, decision-making processes in public sector organisations can be multi-faceted and complex, and decision makers play an important role in implementing technology in the public sector. The aim of this paper is to shed some light on current opportunities and challenges that IT governance is experiencing in the context of public sector services. In this respect, this paper examines the factors influencing the decision-making process to fully appreciate IT governance. Furthermore, this study focuses on combining institutional and individual perspectives to explain how individuals can take decisions in response to institutional influences.

scholarly journals Editorial

2007 ◽  
Vol 6 (2) ◽  
pp. v-vi
Author(s):  
Leena James
Keyword(s):  
Information Technology ◽  
Public Sector ◽  
Social Movement ◽  
Banking Sector ◽  
Work Process ◽  
The Public ◽  
Customer Base ◽  
Public Sector Banks ◽  
National Bank ◽  
The Impact

The eleventh issue of Ushus brings to you a wide variety of scholarly articles encompassing socio-economic and managerial issues. The first paper "Information technology and banking sector with reference to customer satisfaction" focuses on the impact of automation of the public sector banks as per the reflections of the bank officials and the customers. The crest of the article lies in the fact that the customers are being able to keep abreast with the exchange of automation in the modern banking practices and the survey brings out their perception towards it and throws some light on the effective ways to deal with this crisis. The study concludes with the analytical results that public sector bank customers have a positive inclination towards technological upgradation but the banks need to be more flexible in their work process and focus on marketing themselves in order to entrap a larger customer base. The paper titled "Administration of micro-credit by national bank" talks about the successful micro-finance initiatives taken by NABARD how aptly they had been implemented and evolved as a sustainable social movement over a decade now.

scholarly journals Information Technology and Banking Sector With Reference to Customer Satisfaction

2007 ◽  
Vol 6 (2) ◽  
pp. 1-17
Author(s):  
K J Raman ◽  
A Marcus
Keyword(s):  
Information Technology ◽  
Public Sector ◽  
Banking Sector ◽  
Main Concern ◽  
The Public ◽  
Public Sector Banks ◽  
Wide Range ◽  
New Development ◽  
Chennai City ◽  
The Impact

Raman and Marcus (2007) have studied the impact of Automation in Public sector Banks as per the reflections of bank customers and bank officials belong to Chennai region. Marcus (2006) studied the public sector banks with special reference to selected branches in Chennai city and the perception of customers due to inception of Information Technology in the banking sector. Customers vary in their perception on information technology. In reality, customers are not against for automation and IT inception. The main concern for them is the delay in transaction due to technical snag and the increased cost of operation due to automation. Most of the customers have accounts in the private sector banks and they are well informed about the new development and up gradation that is happening in those banks. The customers believe that crores of money is being spent by the banks in the name of developing software, training the staff in IT and in providing better ambience to keep abreast with the private banks, but the ultimate outcome of which is not noteworthy.The present study is based on the reflections of 674 bank customers of the public sector banks who have various types of bank accounts in the branches of Chennai city. Branches of public sector banks in Chennai city, consisting of 19 nationalized banks and State Bank of India with its 7 Associates were covered in the process. A wide range of customers through various domains of banking operations have been studied to identify their overall perception.

The Impact of Information Technology (IT) on Assessing the Quality of Notifications Based on Standard No. 2420 in the Public Sector in Kuwait

2021 ◽  
Vol 13 (8) ◽  
pp. 88
Author(s):  
Bader H. O. Alshammari ◽  
Sulieman Hussien Albeshtawi
Keyword(s):  
Information Technology ◽  
Statistical Analysis ◽  
Public Sector ◽  
Communication Systems ◽  
Internal Audit ◽  
The Public ◽  
Several Variables ◽  
The Impact ◽  
Public Bodies

The researcher aimed to explore impact of information technology (IT) on assessing the quality of notifications based on standard No. 2420 in the public sector in Kuwait. He aimed to explore the impact of several variables - like: computers & software, communication systems, and IT users’ skills – on the quality of notifications based on standard No. 2420 in the public sector in Kuwait. The population consists from all the internal audit departments in ministries and public bodies in Kuwait. The researcher has chosen a conveyance sample consisting from 200 individuals. He distributed questionnaire forms to them. 167 questionnaire forms were retrieved. They are valid for statistical analysis. The researcher found that information technology (IT) has a significant impact on assessing the quality of notifications based on standard No. 2420 in the public sector in Kuwait.

ICT and Human Rights in Brazil

2014 ◽  
pp. 86-99
Author(s):  
José Rodrigues Filho
Keyword(s):  
Information Technology ◽  
Human Rights ◽  
Public Sector ◽  
Public Administration ◽  
Civil Liberties ◽  
Biometric Identification ◽  
Electronic Surveillance ◽  
The Public ◽  
Voting System ◽  
National Constitution

Since the end of military government in Brazil, civilian governments have sought the accumulation and exercise of power to the detriment of the citizenry. They have done this with a kind of totalitarianism that takes the form of digital or bureaucratic dictatorship. Since the 1990s, they have started to implement information technology in the public sector to regulate and run the country in a command-and-control way through technological or bureaucratic dictatorship rather democratic process. While it is evident that there is a high level of investment in information technology in the public sector (e-government) in Brazil, there are also clear signs of the violation of human rights in terms of privacy. These occur, for instance, when the public administration exercises the power to engage in a process of electronic surveillance without the supervision of the judiciary. It is alleged that thousands of individual files have been accessed in the public administration in Brazil, despite the privacy protection offered by the national constitution. In addition, there is a proliferation of biometric identification using faces, eyes, fingerprints, and other body parts, especially in the e-voting system. This chapter shows how information technology (e-government) in Brazil could lead to violations of human rights because of the proliferation of biometric identification in the e-voting system as well as other sorts of invisible electronic surveillance that are affecting civil liberties and individual rights, including privacy.

Governing the Public Sector E-Performance

2017 ◽  
pp. 1750-1760
Author(s):  
Carlotta del Sordo ◽  
Rebecca L. Orelli ◽  
Emanuele Padovani
Keyword(s):  
Information Technology ◽  
Public Sector ◽  
Public Administration ◽  
Performance Monitoring ◽  
European Countries ◽  
Monitoring Systems ◽  
The Public ◽  
The Past ◽  
Regulatory Interventions ◽  
Share Information

Over the past several decades the demand for accountability in the field of public administration has been growing exponentially in Europe. The particular emphasis for this theme was the stimulus for the significant adoption and use of information technology systems in the public sector. Thus, the main focus of European countries has been e-government that provides process reform of the manner in which governments work, share information, and deliver services to external and internal clients. Therefore, accountability has become more critical for improving the economic, financial and organizational management of public matters. The need for accountability has pushed the Italian legislature to produce a sequence of legislative and regulatory interventions towards increased transparency in public administrations. This paper presents an account of the likely consequences that performance monitoring systems have, through e-government technology, on public service transparency and accountability. This research utilizes a study on the Brunetta reform (from the Ministry of Public Administration) to foster public sector productivity; that study's key principles are efficiency, meritocracy, accountability, and transparency.

Ciri Kerja dan Prestasi Profesional Teknologi Maklumat Sektor Awam Malaysia

2012 ◽  
Author(s):  
Noor Azmi Mohamad ◽  
Wan Faridah Akmal Wan Ismail ◽  
Siti Zaleha Omain
Keyword(s):  
Information Technology ◽  
Public Sector ◽  
Job Performance ◽  
Job Characteristics ◽  
Information Technology Professionals ◽  
High Productivity ◽  
The Public ◽  
Job Characteristics Model ◽  
Work Habit ◽  
And Performance

Kajian ini mengkaji ciri kerja dan prestasi profesional Teknologi Maklumat di Unit/Bahagian Perkhidmatan Maklumat sektor awam Malaysia. Ciri kerja dianalisis melalui Model Ciri Kerja oleh Hackman dan Oldham. Prestasi kerja pula dianalisis berpandukan Borang Pengenalpastian Perlakuan yang dipermudahkan, asalnya dibina oleh Botterbusch pada tahun 1985. Hubungan ciri kerja dengan prestasi diselidiki menggunakan ujian Mann–Whitney U. Ciri kerja menunjukkan tahap tinggi dalam kepentingan tugas dan keperluan bekerjasama dalam menjalankan tugas tetapi dengan tahap rendah dalam autoriti tugas. Prestasi kerja yang tinggi ialah dalam produktiviti dan perlakuan sosial dan yang rendah pula dalam tabiat/sikap kerja. Kajian ini mendapati terdapat hubungan bererti antara ciri kerja dan prestasi di kalangan profesional Teknologi Maklumat sektor awam Malaysia. Kata kunci: Ciri kerja; prestasi kerja; teknologi maklumat; sektor awam This study analyzed job characteristics and performance of Information Technology professionals at the Information Technology centers of the public sector of Malaysia. Job characteristics were analyzed based on the Job Characteristics Model by Hackman and Oldham. Performance on the other hand was analyzed using a simplified Behavior Identification Form, originally developed by Butterbusch in 1985. The relationship between job characteristic and performance was determined using the Mann–Whitney U test. Job characteristics showed a high score on job significance and dealing with others but low on task authority. Job performance showed high productivity and high social behavior but low on work habit and attitudes. This research found that there is a significant relationship between job characteristics and performance of Information Technology professionals of the Malaysian public sector departments. Key words: Job characteristics; job performance; information technology; public sector departments

Managing Information Technology Projects in the Public Sector

1995 ◽  
Vol 55 (6) ◽  
pp. 559 ◽  
Author(s):  
William Cats-Baril ◽  
Ronald Thompson
Keyword(s):  
Information Technology ◽  
Public Sector ◽  
Information Technology Projects ◽  
The Public
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