scholarly journals The Impacts of Perceived Crowding, and Atmospherics on Visitor Satisfaction at Cultural Heritage Sites: A Comparison of Turkish and British Visitors to Topkapi Palace, Istanbul

2018 ◽  
Vol 9 (17) ◽  
Author(s):  
Doğuş Kılıçarslan ◽  
Meltem Caber

Cultural heritage sites impress the visitors by their ‘worth-to-see’ architectural characteristics and historical or cultural importance. Visitor experiences at cultural areas are also influenced by site atmospherics, and crowd, that form visitors’ overall satisfaction with the site. This study aims to examine the relationships amongst visitors’ crowding, and atmospherics perceptions, and overall satisfactions in a cultural tourism area. With this purpose, a survey was conducted at one of the most popular heritage sites of Turkey; Topkapi Palace, Istanbul. Data collected from 261 Turkish and 236 British visitors, who have seen the interior and exterior parts of the Palace. By factor analysis, atmospherics is found to have two dimensions, namely; service and spatial. Analyses results exhibit that both atmospherics dimensions positively affect visitor satisfaction, although perceived crowding has a negative impact or both nationalities. Findings of this study indicate that cultural heritage sites are the areas where domestic and foreign visitors may have similar kinds of perceptions and evaluations.  

2021 ◽  
Vol 7 (1) ◽  
pp. 314-322
Author(s):  
Daniela Garbin Praničević

The paper intends to scrutinize the effects of augmented (AR) reality and virtual reality (VR) technology implementation in cultural tourism. Therefore, the paper explored and presented the following: (i) AR, and VR (AR/VR) based technology concept in general, (ii) AR/VR technologies application in cultural tourism with an emphasis on their potential to protect cultural heritage; (iii) the overview of AR/VR presence in cultural tourism in the 27 European Union countries (EU-27). In the discussion part, besides empirical results based on the EU-27 desk research, AR/VR technologies in cultural tourism are additionally reconsidered from the aspect of climate change. In conclusion, what is encouraged is the application of AR/VR in cultural tourism due to the benefits AR and VR bring in terms of (i) delivering quite substantial content to their visitors any time from any place, (ii) reducing the negative impact of tourism on cultural heritage and (iii) developing related strategies based on more sustainable principles and concepts. This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.


2021 ◽  
Author(s):  
◽  
Trisha Dwyer

<p>Māori cultural tourism can be an important part of the experience for visitors to New Zealand. The purpose of this research is to gain insights into the way guides manage visitor experiences in order to enhance the understanding and appreciation of Māori culture. International visitors are culturally and linguistically diverse. Therefore, not only are there differences in perspectives and beliefs, but also in communication. Furthermore, visitors arrive with differences in knowledge, interest and expectations. This thesis considers approaches to guiding and interpretation in Māori cultural tourism experiences by examining how guides, as cross-cultural mediators, share Māori cultural heritage so that it is meaningful and relevant to visitors. The literature on Māori tourism has examined issues of ownership, participation, control over representation, and the diversification of Māori tourism products. In spite of the shift to reflect tribal diversity, stereotypes are still reinforced in marketing images and tourism products. Although acknowledged as important, there are no published studies on the role of Māori guides. Developed from a social constructivist perspective, this study compares perspectives on and approaches to guiding and interpretation by Māori and non-Māori guides. Data collection was through semi-structured interviews with tour guides and a manager from the chosen case studies, Te Puia and Te Papa, with 21 interviews conducted in June and July 2011. Using a visitor-centred approach to interpretation, guides select information and find relevant connections. Furthermore, the quantity and complexity of information, as well as the style and level of communication is considered. Guides manage the relationship so that visitors feel comfortable, which not only enables interaction and encourages questions but is also important for managing visitors' attitudes. The main challenge identified is the language barrier and working with outside language interpreters. In the comparison between Māori and non-Māori guides, the key differences are found in the guide's background and ways of learning about Māori cultural heritage. This research contributes to the literature on interpretation and indigenous tourism by identifying factors influencing the process of the interpretation of cultural heritage. Furthermore, comparing the perceptions of Māori and non-Māori guides provides a key contribution. The findings of this study have management implications for training of guides.</p>


2020 ◽  
pp. 86-103
Author(s):  
Marko Nikolić ◽  
Milena Vukmirović

The City of Belgrade is situated at the confluence of the Sava and Danube. Accordingly, this geographical position has strongly shaped Belgrade's strategic and geopolitical significance, as well as its identity. In the last two decades, the development of several mega-projects in the area of Belgrade waterfront has had a negative impact on the cultural heritage of Belgrade and its historical cityscape, affecting its urban morphology and typology. The reason for this is that urban regeneration is most often driven by economic interests, while the preservation of meaning and the memory of a place are neglected. Along with these processes, several civic initiatives have emerged that aim to prevent damage to the built heritage and to indicate the need for stronger involvement of citizens in the city's planning and development processes. In order to discontinue the tendency of being driven by economic interest and demonstrate a will to achieve further sustainable development, it is necessary to redefine the procedure for protecting valuable cultural heritage. This could be achieved by creating a new approach to protecting cultural heritage in the domain of urban design and planning, taking into account all the values, tradition, authenticity and identity of a place. Accordingly, the paper will focus on the issues of protecting Belgrade's waterfront heritage, its historical and urban context, its genesis, and its cultural and architectural characteristics. Furthermore, the possibilities for different approaches to the presentation and modern utilization of the abandoned and ruined waterfront heritage will be investigated, in order to define new, common procedures that will be in line with city development goals, citizen expectations and heritage protection measures.


Author(s):  
Reham Kamel El-Khadrawy ◽  
Amr Abdalla Attia ◽  
Marwa Khalifa ◽  
Rowaida Rashed

Cultural Tourism offers a strong motivation to preserve the elements of cultural heritage in tourist destinations. It helps to preserve cultural elements as important tourist attractions. Cultural tourism’s notion is unlimited to visiting monumental attractions only, but it has also become an interactive experience with the social fabric of the community through attending exhibitions, festivals and events, and the purchase of traditional local products. Thus, the human capital factor in tourism is linked to the quality of tourism products. With the growth of international tourism, the importance of sustainable tourism development has emerged to protect natural, cultural, and human resources, in addition to achieving economic development. As non-sustainable tourism development has led to the deterioration of tourism resources. This research paper examines if cultural tourism contributes to decrease tourism seasonality and achieve sustainable tourism development in cultural heritage sites. A case study of Aswan was selected. Aswan has unique and important elements of cultural heritage (Tangible and Intangible), but it still faces many problems like tourism seasonality, besides its tourism is still weak compared with other cities that have the same tourism potential. Based on a literature review and analytical study of global examples that achieved sustainability in cultural heritage sites, a field study of Aswan was conducted to evaluate the current status of cultural tourism, besides illustrating the challenges of achieving sustainability. The major result that has emerged from the study is paying attention to cultural tourism is the possible solution to the challenges that Aswan tourism faces. Finally, the paper concluded that investment in human capital creates opportunities for cultural tourism which in return resolves one of tourism’s major challenges: seasonality.


2021 ◽  
Author(s):  
◽  
Trisha Dwyer

<p>Māori cultural tourism can be an important part of the experience for visitors to New Zealand. The purpose of this research is to gain insights into the way guides manage visitor experiences in order to enhance the understanding and appreciation of Māori culture. International visitors are culturally and linguistically diverse. Therefore, not only are there differences in perspectives and beliefs, but also in communication. Furthermore, visitors arrive with differences in knowledge, interest and expectations. This thesis considers approaches to guiding and interpretation in Māori cultural tourism experiences by examining how guides, as cross-cultural mediators, share Māori cultural heritage so that it is meaningful and relevant to visitors. The literature on Māori tourism has examined issues of ownership, participation, control over representation, and the diversification of Māori tourism products. In spite of the shift to reflect tribal diversity, stereotypes are still reinforced in marketing images and tourism products. Although acknowledged as important, there are no published studies on the role of Māori guides. Developed from a social constructivist perspective, this study compares perspectives on and approaches to guiding and interpretation by Māori and non-Māori guides. Data collection was through semi-structured interviews with tour guides and a manager from the chosen case studies, Te Puia and Te Papa, with 21 interviews conducted in June and July 2011. Using a visitor-centred approach to interpretation, guides select information and find relevant connections. Furthermore, the quantity and complexity of information, as well as the style and level of communication is considered. Guides manage the relationship so that visitors feel comfortable, which not only enables interaction and encourages questions but is also important for managing visitors' attitudes. The main challenge identified is the language barrier and working with outside language interpreters. In the comparison between Māori and non-Māori guides, the key differences are found in the guide's background and ways of learning about Māori cultural heritage. This research contributes to the literature on interpretation and indigenous tourism by identifying factors influencing the process of the interpretation of cultural heritage. Furthermore, comparing the perceptions of Māori and non-Māori guides provides a key contribution. The findings of this study have management implications for training of guides.</p>


2019 ◽  
Vol 28 (4) ◽  
pp. 661-672
Author(s):  
Sergey G. Iaromenko ◽  
Olga V. Shykina ◽  
Natalia V. Niecheva

Scientific article deals with the topic of wooden sacral architecture of Ukraine, which is the object of cultural tourism. The study of tourist resources, including cultural and historical ones, has a significant theoretical background among Ukrainian and foreign scholars. This topic is related to the study of architecture, peculiarities of construction of wooden structures, their spread in the territory of Ukraine and Ukrainian ethnic territories, which are beyond the limits of modern borders. Insights in the field of cultural heritage studies is very significant as well as the assessment of their uniqueness, geography of tourism, economic and social sciences that are related to the field of tourism. Definition of the cultural tourism, the concept of «heritage product» is related to the tourism marketing, as well as mechanisms of product management and ways of promoting cultural heritage sites for tourists attraction. This scientific article is based on the researches of experts, who study sacral architecture monuments, their classification, geography of distribution and regionalization, which are the basis for evaluating various aspects of buildings appearance. It is important to develop cultural tourism in regions, where tourist activity is in low condition. In the territory of Ukraine, there are objects of wooden church architecture that are included to the UNESCO World Heritage Sites. These structures are located on the territory of Ukraine and Poland. Objects of wooden sacral architecture are mainly located on the Carpathian foothills, Galicia and Polissia territory. The smallest number of these structures you can find in the south, where wooden architecture is predominantly located in the remote areas and belong to the Podilska and Naddnipryanska schools of temple building. There are some differences between the geography of extension of the objects of wooden temple building and index of domestic tourism for leisure and recreation purposes. Thus, objects of wooden architecture as sites of cultural tourism are concentrated in the western and in the northern regions of Ukraine, while the biggest amount of domestic tourists prevails in Kiev city, as well as in Ivano-Frankivsk, Lviv and Odesa region. The main activity on the Black Sea coast is recreation, medical and wellness tourism, or medical tourism on the resorts of the South. However, areas of the north of Odesa and Kherson regions, remain presidial. Combining tours to the north of Odesa region and rest on the banks of the Southern Bug River with active types of tourism and recreation will be promising thing. Lack of marketing activities is a significant impediment for promotion of the cultural tourism product in southern Ukraine. Also, the question of upgrading the infrastructure for tourism needs: transport system, hospitality facilities, remains unsolved. This region is perspective for the development of peripheral and rural areas and is a driver of economic growth.


2019 ◽  
pp. 59-66
Author(s):  
Ksenia I. Nechaeva

The current state of the Moscow Metro station of the first priority that became operational in 1935 does not allow it to be called a cultural heritage site. This is due to the fact that lighting modernisation carried out by the Moscow Metro was based on fluorescent lamps. Such lamps are more energy efficient compared to incandescent lamps, which were used in original lighting devices specified in the Station Lighting Project developed by architects and designers. However, they significantly changed the station appearance, transforming the originally designed station with entire well visible architectural tectonics?1 from the standpoint of lighting into a simple, flat, unremarkable, and little loaded station of the Moscow Metro./br> This paper describes a method of lighting reconstruction at Krasnoselskaya station by means of original lighting devices that meet modern standards and requirements for cultural heritage sites. The historical analysis on the development of the station lighting environment was conducted during its operation in order to understand what kind of station was conceived by its architects, what changes occurred with its lighting over time, and how it influenced the station appearance and safety of passenger transportation.


2019 ◽  
Vol 49 (3) ◽  
pp. 372-381
Author(s):  
Tanfer Emin Tunc

Author(s):  
Anil Verma ◽  
G. Rajendran

Delighting consumers has been one of the most important goals for marketing stakeholders but the effect of historical nostalgia on tourists delight at the world cultural heritage sites has rarely been examined. This study examines the impact of historical nostalgia on the heritage tourists' delight, their satisfaction and destination loyalty intention. The survey for the study was conducted at the world cultural heritage site of Mahabalipuram, India. The hypotheses were tested through the structural equation modelling technique. The results indicated positive and significant effect of historical nostalgia on tourists' delight, satisfaction and destination loyalty intention. The study makes contribution to the tourism studies by examining the role of historical nostalgia in delighting the tourists at the cultural heritage sites and instructs the managers to evoke such experiences to keep the heritage tourists delighted and thereby enhance their loyalty.


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