scholarly journals The Influence of Service Quality, Trust and Customer Value on Customer Satisfaction at Gerai Indosat Ooredoo WTC Surabaya

2019 ◽  
Vol 2 (2) ◽  
pp. 95-104
Author(s):  
Eko Wahyu Nugroho ◽  
Elok Damayanti
Keyword(s):  
Linear Regression ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Multiple Linear Regression ◽  
Customer Value ◽  
Quantitative Method ◽  
Regression Technique ◽  
Linear Regression Technique

The purpose of this research is to find out The Influence of Service Quality, Trust and Customer Value on Customers Satisfaction at Gerai Indosat Ooredoo WTC Surabaya in simultaneously and partially. This Research used quantitative method with 70 respondents of population and samples were collected by giving questionnaires to the customers who have bought Samsung’s Bundling Product from Gerai Indosat Ooredoo WTC Surabaya. The data was analyzed used multiple linear regression technique and classic assumption test. The results showed that the hypotheses have effects to Customers’s Satisfaction simultaneously and partially.

scholarly journals Penyaluran Dana ZIS dan Tingkat Inflasi Berpengaruh Terhadap Pertumbuhan Ekonomi Indonesia Periode 2011-2015

2017 ◽  
Vol 4 (8) ◽  
pp. 630
Author(s):  
Rachmasari Anggraini ◽  
Tika Widiastuti
Keyword(s):  
Economic Growth ◽  
Linear Regression ◽  
Multiple Linear Regression ◽  
Research Method ◽  
Quantitative Method ◽  
Inflation Rate ◽  
Secondary Data ◽  
Regression Technique ◽  
Monthly Data ◽  
Linear Regression Technique

This study aims to analyze the influence of ZIS fund's and inflation towards the economic growth in Indonesia during 2011-2015. The research method is quantitative method with multiple linear regression technique. The data used is the collected secondary data of remittances of ZIS from BAZNAS (national amil zakat agency) and inflation rate of BI (Bank of Indonesia) in Indonesia during 2011-2015 that includes monthly data all over Indonesia. The results of the research indicates that the funds of ZIS (X1) affects positively and significantly towards Indonesia's economic growth and inflation (X2) do not affect significantly to economic growth in Indonesia as well as ZIS fund and the inflation simultaneously affected the economic growth significantly during 2011-2015 in Indonesia.

scholarly journals Pengaruh Penyaluran Dana ZIS dan Tingkat Inflasi terhadap Pertumbuhan Ekonomi Indonesia Periode 2011-2015

2018 ◽  
Vol 3 (2) ◽  
pp. 1
Author(s):  
Rachmasari Anggraini ◽  
Ryval Ababil ◽  
Tika Widiastuti
Keyword(s):  
Economic Growth ◽  
Linear Regression ◽  
Multiple Linear Regression ◽  
Research Method ◽  
Quantitative Method ◽  
Inflation Rate ◽  
Secondary Data ◽  
Regression Technique ◽  
Monthly Data ◽  
Linear Regression Technique

This study aims to analyze the influence of ZIS fund's and inflation towards the economic growth in Indonesia during 2011-2015. The research method is quantitative method with multiple linear regression technique. The data used is the collected secondary data of remittances of ZIS from BAZNAS (national amil zakat agency) and inflation rate of BI (Bank of Indonesia) in Indonesia during 2011-2015 that includes monthly data all over Indonesia. The results of the research indicates that the funds of ZIS (X1) affects positively and significantly towards Indonesia's economic growth and inflation (X2) do not affect significantly to economic growth in Indonesia as well as ZIS fund and the inflation simultaneously affected the economic growth significantly during 2011-2015 in Indonesia.

Pengaruh Penyaluran Dana ZIS dan Tingkat Inflasi terhadap Pertumbuhan Ekonomi Indonesia Periode 2011-2015

2018 ◽  
Vol 3 (2) ◽  
Author(s):  
Rachmasari Anggraini ◽  
Ryval Ababil ◽  
Tika Widiastuti
Keyword(s):  
Economic Growth ◽  
Linear Regression ◽  
Multiple Linear Regression ◽  
Research Method ◽  
Quantitative Method ◽  
Inflation Rate ◽  
Secondary Data ◽  
Regression Technique ◽  
Monthly Data ◽  
Linear Regression Technique

This study aims to analyze the influence of ZIS fund's and inflation towards the economic growth in Indonesia during 2011-2015. The research method is quantitative method with multiple linear regression technique. The data used is the collected secondary data of remittances of ZIS from BAZNAS (national amil zakat agency) and inflation rate of BI (Bank of Indonesia) in Indonesia during 2011-2015 that includes monthly data all over Indonesia. The results of the research indicates that the funds of ZIS (X1) affects positively and significantly towards Indonesia's economic growth and inflation (X2) do not affect significantly to economic growth in Indonesia as well as ZIS fund and the inflation simultaneously affected the economic growth significantly during 2011-2015 in Indonesia.

PENGARUH KUALITAS LAYANAN DAN NILAI PELANGGAN TERHADAP KEPUASAN PELANGGAN

2018 ◽  
Vol 6 (2) ◽  
Author(s):  
Ismail Razak, SE., MS. ◽  
Silviana Fadilla Prasevie
Keyword(s):  
Data Analysis ◽  
Linear Regression ◽  
Service Quality ◽  
Multiple Linear Regression ◽  
Customer Value ◽  
Sampling Method ◽  
Analysis Method ◽  
Simple Linear Regression ◽  
Central Java ◽  
Data Analysis Method

The purpose of this study was to analize the impacts of service quality and customer value on the satisfaction of customers. Questionnaires are used to collect data from Boks Café customer in Bumiayu, Kabupaten Brebes, Central java by using scale of Likert. In this study, accident sampling method was used and data analysis method was simple linear regression and multiple linear regression. The results of this study indicated that service quality and customer value positively and significant influenced the satisfaction of customers. The conclution of this study is that customer value was dominant than service quality in influencing the satisfaction of customers

PENGARUH LOKASI, KUALITAS PRODUK TABUNGAN, KUALITAS PELAYANAN TERHADAP KEPUASAN NASABAH DALAM MENABUNG DI BMT ADZKIYAH KHIDMATUL UMMAH DI KOTA METRO

2019 ◽  
Vol 3 (2) ◽  
pp. 439
Author(s):  
Suwarto Suwarto ◽  
Risa Anggraini
Keyword(s):  
Linear Regression ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Multiple Linear Regression ◽  
Linear Regression Analysis ◽  
Requirements Analysis ◽  
Primary Data ◽  
Homogeneity Test ◽  
Linearity Test

This research is motivated by customer satisfaction which is a customer action to save. The purpose of this study was to determine the ef ect of location, quality of savings products, service quality on customer satisfaction. In this study using primary data collected by explanatory research methods and sample collection techniques in the form of accidental sampling of BMT customers Adzkiyah Khidmatul Ummah using a questionnaire with a likert skla in BMT Adzkiyah Khidmatul Ummah in Metro City. Testing the instrument requirements used include validity, reliability testing. Requirements analysis using normality test, linearity test, homogeneity test. And analysis tools using multiple linear regression with partial test (t test), simultaneous test (f test), coef icient of determination test (R2). As testing requirements analysis and hypothesis testing. Based on the results of research using multiple linear regression analysis obtained location influences customer satisfaction, the quality of savings products does not af ect customer satisfaction, and service quality influences customer satisfaction.

scholarly journals PENGARUH KUALITAS LAYANAN DAN KEPERCAYAAN TERHADAP KEPUASAN NASABAH DALAM MENGGUNAKAN BRI MOBILE (BRIMO)

account ◽  
2021 ◽  
Vol 8 (1) ◽  
Author(s):  
Asri Mandiri ◽  
Efri Yanto ◽  
Elisabeth Metekohy
Keyword(s):  
Linear Regression ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Multiple Linear Regression ◽  
Mobile Banking ◽  
Significant Positive Effect ◽  
Simultaneous Test ◽  
Analysis Technique ◽  
Customer Trust ◽  
Positive Effect

ABSTRACT  This research aims to analyze the effect of service quality and trust on customer satisfaction in using BRIMobile (BRImo) partially and simultaneously. The sample in this research consisted of 100 customers of Bank Rakyat Indonesia. The analysis technique used is multiple linear regression with analysis tools, namely SPSS Version 26.0. The results of this research partially indicate that service quality and customer trust have a significant positive effect on customer satisfaction in using BRI Mobile (BRImo). Based on the results of the simultaneous test, it was found that service quality and customer trust had a significant positive effect on customer satisfaction in using BRI Mobile (BRImo).   Keywords: Service Quality, Customer Trust, Mobile Banking, BRI, Customer Satisfaction ABSTRAK Penelitian ini bertujuan untuk menganalisis pengaruh kualitas layanan dan kepercayaan terhadap kepuasan nasabah dalam menggunakan BRI Mobile (BRImo) secara parsial dan simultan. Sampel dalam penelitian ini terdiri dari 100 nasabah Bank Rakyat Indonesia. Teknik analisis yang digunakan adalah regresi linear berganda dengan alat bantu analisis yaitu SPSS Versi 26.0. Hasil penelitian ini secara parsial menunjukkan bahwa kualitas layanan dan kepercayaan berpengaruh positif signifikan terhadap kepuasan nasabah dalam menggunakan BRI Mobile (BRImo). Berdasarkan hasil uji simultan, ditemukan bahwa kualitas layanan dan kepercayaan berpengaruh positif signifikan terhadap kepuasan nasabah dalam menggunakan BRI Mobile (BRImo).   Kata kunci: Kualitas layanan, Kepercayaan, Mobile Banking, BRI, Kepuasan Nasabah

scholarly journals Pengaruh Kualitas Layanan dan Kualitas Produk Terhadap Kepuasan Nasabah Bank

2020 ◽  
Vol 1 (02) ◽  
pp. 133-140
Author(s):  
Meli Andriyani ◽  
Riski Ardianto
Keyword(s):  
Regression Analysis ◽  
Linear Regression ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Multiple Linear Regression ◽  
Product Quality ◽  
Linear Regression Analysis ◽  
Multiple Linear Regression Analysis ◽  
Research Data ◽  
Positive Effect

The bank as a service company places great importance on satisfaction through services and products. The purpose of this study was to determine the effect of service quality and product quality on customer satisfaction. The research was conducted by distributing questionnaires to 100 respondents, namely bank customers who live and have bank accounts in the Cibubur area. The research data were analyzed using multiple linear regression analysis. The study found that service quality did not affect customer satisfaction, while product quality had a positive effect on customer satisfaction.

scholarly journals ANALISIS PENGARUH SERVICE QUALITY TERHADAP CUSTOMER SATISFACTION BANK SYARIAH Studi Pada PT. Bank Muamalat Indonesia dan Bank Syariah Mandiri di Banjarmasin

2019 ◽  
Vol 6 (3) ◽  
pp. 237
Author(s):  
Heldalina , ◽  
Muhammad Riza Firdaus ◽  
Ikhwan Faisal
Keyword(s):  
Linear Regression ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Multiple Linear Regression ◽  
Linear Regression Analysis ◽  
Cost Benefit ◽  
Multiple Linear Regression Analysis ◽  
Benefit Ratio ◽  
Cost Benefit Ratio ◽  
One Way Anova

<p><em>The aim of this study was to: (1) analyze the influence of </em><em>service quality variables</em><em> (corporal efficiency, core banking, convenience, confidence, compliance and cost-benefit ratio) </em><em>which </em><em>simultaneously influence customer</em><em>s’</em><em> satisfaction </em><em>of Bank </em><em>Muamalat and BSM </em><em>B</em><em>anjarmasin branch, (2) analyze the influence of service quality variables (corporal efficiency, core banking, convenience, confidence, compliance and cost-benefit) </em><em>which </em><em>partial</em><em>ly</em><em> </em><em>a</em><em>ffect customer</em><em>s’</em><em> satisfaction o</em><em>f</em><em> </em><em>B</em><em>ank Muamalat and BSM </em><em>B</em><em>anjarmasin</em><em> </em><em>branch, (3) analyz</em><em>e</em><em> differen</em><em>t levels of </em><em>customer</em><em>s’</em><em> satisfaction (customer satisfaction) between Bank Muamalat Indonesia </em><em>and </em><em>Bank Syariah Mandiri (BSM).</em></p><p><em>The population in this study </em><em>were</em><em> customer</em><em>s</em><em> of Bank Muamalat </em><em>Indonesia </em><em>and Bank Syariah Mandiri Banjarmasin </em><em>b</em><em>ranch with </em><em>a </em><em>of 100 people. T</em><em>he t</em><em>echnique used in </em><em>taking </em><em>sampl</em><em>e was </em><em>judgmental sampling</em><em>. Testing the validity of the questionnaire was conducted using Pearson Product Moment, while the reliability test </em><em>of </em><em>questionnaire </em><em>used </em><em>Cronbach Alpha method. The data analysis was conducted using multiple linear regression and One-way ANOVA.</em></p><p><em>Based on the results of multiple linear regression analysis </em><em>it </em><em>showed that the variables of service quality</em><em>,</em><em> that</em><em> were,</em><em> corporal efficiency, core banking, convenience, confidence, compliance and cost-benefit ratio simultaneously significant</em><em>ly</em><em> </em><em>a</em><em>ffect</em><em>ed</em><em> customer</em><em>s’</em><em> satisfaction. </em><em>P</em><em>artially</em><em>,</em><em> only four variables that significantly </em><em>affected, </em><em>namely convenience, confidence, compliance and cost-benefit, while the corporal variable efficiency, core banking had no significant effect. </em><em>B</em><em>ased on the analysis of one-way ANOVA </em><em>it </em><em>showed that there was no difference in satisfaction between customers of Bank Muamalat Indonesia and Bank Syariah Mandiri</em><em>.</em></p>

scholarly journals ANALISIS PENGARUH KUALITAS PELAYANAN, PROMOSI DAN HARGA TERHADAP KEPUASAN PELANGGAN PADA JASA PENGIRIMAN BARANG JNE DI BESUKI

2022 ◽  
Vol 18 (1) ◽  
pp. 182-191
Author(s):  
Kurnia Firmanda Jayanti ◽  
Feti Fatimah ◽  
Ahmad Izudin
Keyword(s):  
Linear Regression ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Multiple Linear Regression ◽  
Random Sampling ◽  
Sampling Technique ◽  
Analytical Tool ◽  
Quality Promotion

This research was conducted to see the effect of service quality, promotion and price on customer satisfaction. This research was conducted at the Besuki branch of JNE. Sampling was done by random sampling technique where all the population was taken at random to be the research sample. This is done to increase customer satisfaction at JNE Besuki branch through service quality, promotion and price. The analytical tool used is multiple linear regression to determine service quality, promotion and price on customer satisfaction. The results show that service quality affects customer satisfaction, promotion affects customer satisfaction, price affects customer satisfaction. Keyword : service quality, promotion, price, customer satisfaction

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