scholarly journals Exploration of Work Attributes in the Synergy of Institutions to Improve the Quid Pro Quo of Tourism

2020 ◽  
Vol 36 (1) ◽  
pp. 31-42
Author(s):  
Bambang Supriadi
Keyword(s):  
Performance Analysis ◽  
Environmental Changes ◽  
Migrant Worker ◽  
Tourist Attraction ◽  
Government Work ◽  
Potential Migrant ◽  
Work Units ◽  
And Performance ◽  
Village Government ◽  
Activist Groups

Importance Performance analysis (IPA) provides a useful facility to test the institutional synergy concept among tourism stakeholders. This research has a purpose to explore the perception of tourism stakeholders concerning the attributes in the value of importance and performance in tourism institutions to increase quid pro quo for the community. This study was conducted in sub-districts that have potential migrant or Indonesian Migrant Worker populations in Malang District. Samples of this research are tourism stakeholders who manage tourist attraction in productive migrant villages. They are tourism activist groups as tourism actors in the community, village government work units, and Perusahaan Daerah Jasa Yasa (Jasa Yasa Regional Company) as the manager of the tourism. The analytical tool used to measure the level of performance and importance in the synergy attributes is the Importance Performance analysis (IPA). The results of this study show the attributes of synergy between tourism stakeholder institutions have the following distribution: Environmental Changes attribute falls in Quadrant I; attributes of Continuous Coordination, Simultaneous Responsibility, Effective Communication, & Simultaneous Supervision fall in Quadrant II; Simultaneous Policy and Direct Relationship attributes fall in Quadrant III; and Obvious Purpose attributes falls in Quadrant IV.

TINGKAT KEPUASAN PESERTA LELANG TERHADAP PELAYANAN TEMPAT PELELANGAN IKAN (TPI) MORODEMAK

2019 ◽  
Vol 13 (2) ◽  
pp. 122-130
Author(s):  
Dian ayunita Nugraheni nurmala Dewi
Keyword(s):  
Performance Analysis ◽  
Service Quality ◽  
Gap Analysis ◽  
Quality Measurement ◽  
Service Satisfaction ◽  
Importance Value ◽  
Auction House ◽  
Participant Satisfaction ◽  
And Performance ◽  
Descriptive Method

Objectives of this study were analyze fish auction participant satisfaction to auction services in TPI Morodemak, analyze attributes effect, services that fit to service quality measurement, and analyzed fish auction participants perception to performance and importance for fish auction house Morodemak services. Used descriptive method and purposive sampling with 49 respondents consists of commercial fishmongers, traditional fishmongers, purse seine owners, and boat lift net owners as fish auction participant. Satisfication measurement used Customer Satisfication Index (CSI), Importance and Performance Analysis (IPA) and gap analysis. Results from this study were value CSI 20% (0.2) indicate the auction participants dissatisfied with the services provided, IPA show there are four attributes should be develop, two elements have not been completed based on measurement requirements of service satisfaction, gap value average -0.05 means the auction participants were not satisfied with the performance of TPI services because the performance value was lower than the importance value.

TANGGAPAN WAJIB PAJAK TERHADAP KUALITAS PELAYANAN DILIHAT DARI TINGKAT KEPENTINGAN DAN KINERJA PADA KANTOR PELAYANAN PAJAK KOTA BOGOR

2018 ◽  
Vol 2 (01) ◽  
pp. 14
Author(s):  
Eddy Supardi
Keyword(s):  
Performance Analysis ◽  
Service Quality ◽  
Descriptive Analysis ◽  
Good Work ◽  
Satisfaction Level ◽  
Quality Service ◽  
Analysis Method ◽  
And Performance ◽  
Personal Tax

The Tax Payer obidience in fulfiling their taxation obligation will be influenced a lot by the satisfaction level toward the service fiscus. The aim of this observation is to know the response of Tax Payer toward service quality through importance and performance. The population which become the object of this observation is the personal Tax Payer registered in Bogor Tax Service Office and the number of respondents taken as the sample are 100 respondents with Slovin formula. The analysis method used is descriptive analysis and importance-performance analysis.   The result of this observation will be able to be used as one of the input to Bogor Tax Service Office in improving the quality service and for the following observation, especially those who take the same object as the observation in order to improve the quality service to the Tax Payer based on the service of its working way which is felt less. Otherwise it is important for The Tax Payer, maintaining the good work or balancing the service quality based on the working way which is evaluated less important by The Taxe Payer, but has been done reasonably well or very well by The Service Office

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