scholarly journals Quality Management Profile of Tegar Kelana, a Private Vocational School in West Lombok: A Basis for the Development of Internal Quality

2020 ◽  
Author(s):  
Dadi Setiadi ◽  
Wildan Wildan ◽  
Nyoman Sridana ◽  
Fahruddin Fahruddin
Keyword(s):  
Quality Management ◽  
Vocational School ◽  
Internal Quality

The European standards and guidelines for internal quality assurance

2017 ◽  
Vol 29 (2) ◽  
pp. 342-356 ◽  
Author(s):  
Maria J. Manatos ◽  
Cláudia S. Sarrico ◽  
Maria J. Rosa
Keyword(s):  
Higher Education ◽  
Quality Assurance ◽  
Quality Management ◽  
Management Practices ◽  
Holistic Approach ◽  
Management Model ◽  
Internal Quality ◽  
Content Type ◽  
Quality Management Model ◽  
Standards And Guidelines

Purpose The authors’ thesis statement is that the literature on quality management in higher education is evolving towards an idea of integration. Considering Part 1 of the Standards and Guidelines for Quality Assurance in the European Higher Education Area (ESG) (ENQA, 2009) to be a framework for the implementation of quality management practices in universities, the purpose of this paper is to understand whether the ESG represent a truly integrated quality management model. Design/methodology/approach The authors analyse the content of the ESG taking into account three levels of analysis: the process level, the organisational level and the quality management principles level. Findings The analysis shows that the ESG are a quality management model, covering different processes, organisational levels and quality management principles. This is despite not being a truly integrated quality management model. Indeed, the ESG are mainly focussed on teaching and learning and on support processes, neglecting other processes of universities, such as research and scholarship and the third mission. In addition, they leave aside quality management principles more directly linked with a systemic and holistic approach to quality, such as the system approach principle. Originality/value The paper presents a new analysis of a much discussed quality management model for higher education. It explores the ESG in the light of the concept of integration, discussed according to a new framework of analysis. It also highlights the importance of a broader reflection on these standards and of their integration in the management systems of institutions.

scholarly journals Modern demands of education quality management in a higher education institution

2021 ◽  
Vol 10 (41) ◽  
pp. 65-73
Author(s):  
Serhii Dieniezhnikov ◽  
Liubov Pshenychna ◽  
Dmitro Kozlov ◽  
Olena Kozlova
Keyword(s):  
Higher Education ◽  
Quality Management ◽  
Management System ◽  
Quality Management System ◽  
Education Institution ◽  
Education Quality ◽  
Regulatory Function ◽  
Internal Quality ◽  
Higher Education Institution ◽  
General Scientific

The article is devoted to the analysis of modern demands of education quality management in the conditions of higher education institution operation. The methodological basis of the study is the concept of management, based on a system of philosophical and general scientific doctrines about the quality of education and its specifics in higher education, the concept of personality-oriented learning, systems theory, modeling and development. The authors systematized methodological approaches to modeling the quality management system of education in higher education. The study developed a model of quality management, which is presented at the levels of: subsystems of management approaches, theoretical and methodological foundations, the value of the components and factors of education of different nature; defined a system of principles of internal quality management of higher education, aimed at performing a regulatory function at the general scientific, strategic, practice-oriented, technical, specific scientific and factor levels; an algorithm for building an education quality management system in a higher education institution is presented. It is shown that the quality management of education should be carried out at levels that ensure the manufacturability of the process, the possibility of its improvement with further analysis of the results and the adoption of appropriate management decisions.

scholarly journals A Study Of Quality Management In Small Organizations Providing Services Directed At People

2011 ◽  
Vol 1 (2) ◽  
Author(s):  
Joseph N. Khamalah ◽  
B.P. Lingaraj
Keyword(s):  
Quality Management ◽  
Small Firms ◽  
Internal Quality ◽  
Service Firms ◽  
Total Quality ◽  
Font Size ◽  
Small Organizations ◽  
Normal Text ◽  
Managerial Perceptions ◽  
Unique Nature

<p class="MsoBodyTextIndent3" style="line-height: normal; text-indent: 0in; margin: 0in 0.5in 0pt; mso-hyphenate: auto;"><span style="font-size: 10pt; mso-bidi-font-style: italic; mso-bidi-font-size: 12.0pt;"><span style="font-family: Times New Roman;">This paper reports on a study of managerial perceptions of the implementation of total quality management (TQM). Results of a survey covering small firms in northeastern Indiana providing services directed at people are presented. Aspects discussed include the unique nature of this category of service firms, TQM deployment, tools used, successes, failures, benefits, and problems encountered. The majority of respondents indicated their firms&rsquo; commitment to TQM but a significantly smaller proportion demonstrated notable engagement with and actual implementation of a formal TQM program. Even smaller percentages had benchmarked internal quality standards, used TQM tools and quality-enhancing activities, rewarded employees for successful quality performance, and involved suppliers in their quality programs. Strategic implications of these findings are considered.</span></span></p>

scholarly journals THE EVALUATION OF INTERNAL CONTROL ELEMENTS IN THE QUALITY MANAGEMENT SYSTEM OF EDUCATION ESTABLISHMENTS AT LAW ENFORCEMENT INSTITUTIONS

2020 ◽  
Vol 6 ◽  
pp. 767
Author(s):  
Ivars Zālītis ◽  
Jeļena Davidova ◽  
Svetlana Ignatjeva
Keyword(s):  
Law Enforcement ◽  
Quality Management ◽  
Internal Control ◽  
Management System ◽  
Professional Training ◽  
Quality Management System ◽  
Educational Institution ◽  
Research Process ◽  
Internal Quality ◽  
Working Out

Under the conditions of a growing competition in the field of educational services and the increasing demands of the labor market for well-educated and highly qualified workforce, the quality of professional efficiency assumes a particular significance. Taking into consideration the present situation concerning the security of the EU borders and problems created by the migration as well as the challenges they pose, the quality management systems and their effectiveness are vital also for educational institutions training specialists for the needs of the departments of the Ministry of the Interior. The research is aimed at establishing the most effective principles for working out the quality management system of vocational training in regard to one of the basic elements of the quality system: the resource of internal quality in an educational institution. The paper reflects and provides the analysis of the research process and outcomes that have been obtained from the interviews conducted among twenty Baltic State experts in the field of professional training of border guards and police employees, and by evaluating the resources and elements of quality management system according to the criterion “Impact on the study process quality”. The obtained research and empirical data provide scientifically valid frame for the actions of education establishments of law enforcement institutions on defining the principles at working out the quality management system. 

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