scholarly journals Analyzing the Voice of Customer through online user reviews using LDA: Case of Moroccan mobile banking applications

2021 ◽  
Vol 10 (1) ◽  
pp. 32-40
Keyword(s):  
Mobile Applications ◽  
Latent Dirichlet Allocation ◽  
Mobile Banking ◽  
User Reviews ◽  
Customer Reviews ◽  
Security Services ◽  
Online User Reviews ◽  
Mobile Banking Applications ◽  
Voice Of Customer ◽  
Google Play

Nowadays, most of the organizations make their mobile applications available through different stores, such as Google Play Store, Apple App Store, and Windows Phone Store. Banks and financial institutions have also provided mobile applications for their customers. These app stores not only allow applications to be downloaded, but they also permit users to leave comments and reviews. In this paper, we will start first by looking at eight Moroccan mobile banking applications in the Google Play Store. Data that hasn’t been exploited by Moroccan banks yet. Once the preprocessing phase is complete, we will examine and analyze user reviews using Latent Dirichlet allocation (LDA) to extract and identify topics. Topics discovered focus mainly on Security, services, quality, and interface. While customer reviews can influence future demand, they can also be used by managers to improve their services and customer experience.

scholarly journals A Sentiment-Statistical Approach for Identifying Problematic Mobile App Updates Based on User Reviews

Information ◽  
2020 ◽  
Vol 11 (3) ◽  
pp. 152 ◽  
Author(s):  
Xiaozhou Li ◽  
Boyang Zhang ◽  
Zheying Zhang ◽  
Kostas Stefanidis
Keyword(s):  
Mobile Applications ◽  
Statistical Approach ◽  
Maintenance Phase ◽  
Mobile App ◽  
User Reviews ◽  
Google Play

Mobile applications (apps) on IOS and Android devices are mostly maintained and updated via Apple Appstore and Google Play, respectively, where the users are allowed to provide reviews regarding their satisfaction towards particular apps. Despite the importance of user reviews towards mobile app maintenance and evolution, it is time-consuming and ineffective to dissect each individual negative review. In addition, due to the different app update strategies, it is uncertain that each update can be accepted well by the users. This study aims to provide an approach to detect the particular days during the mobile app maintenance phase when the negative reviews require developers’ attention. Furthermore, the method shall facilitate the mapping of the identified abnormal days towards the updates that result in such negativity in reviews. The method’s purpose is to enable app developers to respond swiftly to significant flaws reflected by user reviews in order to prevent user churns.

scholarly journals Determining Areas of Improvement in Quranic Arabic Vocabulary Learning Mobile Applications through Analysis of App User Reviews

2019 ◽  
Vol 8 (5C) ◽  
pp. 1188-1191
Keyword(s):  
Mobile Applications ◽  
Vocabulary Learning ◽  
Mobile App ◽  
Pricing Strategy ◽  
World Population ◽  
User Reviews ◽  
Arabic Speakers ◽  
The World ◽  
Technical Capability ◽  
Google Play

Muslims constitute roughly around one fifth of the world population, the majority of which are not Arabic speakers. This poses a problem for them in their devotional activities such as performing the five obligatory daily prayers and reading the Holy Qur’an because they could not understand what they are reciting or reading. Added to this, Muslim adults who are busy working usually find it hard to find the time to attend Quranic Arabic classes. In order to rectify this problem, some mobile app developers have created apps with the objective of teaching Muslims Quranic Arabic vocabulary items so that they could begin to learn and understand Quranic Arabic. In March 2019, there are about eleven Quranic Arabic vocabulary teaching mobile applications which could be downloaded from Google Play Store. These apps come with differing features and are of varying quality. This exploratory qualitative study aims to analyze the user reviews of these apps in order to determine areas where they can be further improved by the developers. The findings of this research found that generally developers should concentrate on three areas of improvement; their applications’ content, technical capability, and pricing strategy. It is hoped that the findings from this study can be used by Quranic Arabic vocabulary mobile app developers to further improve their apps so that the Muslim public can benefit more from them.

Factors Affecting User Intention Towards Mobile Banking Applications in Henan, China

2022 ◽  
pp. 362-375
Author(s):  
Shi Chao ◽  
Chee Yoong Liew ◽  
Abdul Samad Shibghatullah
Keyword(s):  
Mobile Applications ◽  
Rapid Development ◽  
Pearson Correlation ◽  
Mobile Banking ◽  
User Intention ◽  
Banking Services ◽  
Factors Affecting ◽  
The People ◽  
Mobile Banking Applications

With the rapid development of mobile applications, the people of China have become increasingly dependent on mobile finance applications such as Alipay, WeChat pay, and some other finance applications. These finance applications seriously affect the number of mobile banking users. Hence, it is important to investigate the factors affecting the users' intention of mobile banking users. In this research, quantitative technique via survey research was used. The sample data was collected from Henan, China. The data collected were analysed with Pearson correlation analysis as well as multiple regression analysis. The results of the analyses show that client demand, banking services, and quality of mobile applications possess significant relationships with users' intention. Among these independent variables, the quality of mobile applications possess the strongest positive relationships with user intention followed by banking services and client demand.

On Aspects of Quality Assessment Criteria of Mobile Banking Applications in Poland

2020 ◽  
Vol 5 (6) ◽  
pp. 54-69 ◽  
Author(s):  
Witold Chmielarz ◽  
Konrad Łuczak ◽  
Marek Zborowski
Keyword(s):  
Mobile Applications ◽  
Evaluation Criteria ◽  
Mobile Banking ◽  
Efficient System ◽  
Banking Services ◽  
Starting Point ◽  
Original Contribution ◽  
Mobile Banking Applications ◽  
Quantitative Nature

The main objective of this article is to present the findings and to analyse a survey questionnaire used to assess the quality of mobile banking applications offered by commercial banks in Poland. The study carried out by the authors concerned the importance of the evaluation criteria adopted in the studies into the quality of mobile applications for individual users. The findings discussed in the article focus on mobile banking applications offered by universal banks in Poland which are available for mobile devices running on the Android, iOS and Windows operating systems. The structure of the article consists of presenting the general assumptions of the study, describing the methodology and the research sample, analysing the obtained findings as well as relevant discussions and interpretations. The paper is of a quantitative nature and has been conducted on a selected sample of respondents using banking services and products. The presented study and its analysis will empirically verify how individual clients assess the quality of banking applications and which criteria of this evaluation are most important to them. The authors’ original contribution was: specifying the criteria used for websites’ evaluation as the main indicators of the perception of the quality of websites; identifying the best e-banking websites and formulating conclusions which may constitute the starting point for designing an efficient system for quality management of e-services in the sectors.

A Survey on Mobile Banking Applications and the Adopted Models

2017 ◽  
Vol 7 (2) ◽  
pp. 6-11
Author(s):  
Sultan Y. As-Sultan ◽  
◽  
Ibrahim Ahmed Al-Baltah ◽  
Fua’ad Hassan Abdulrazzak ◽  
◽  
...  
Keyword(s):  
Mobile Banking ◽  
Mobile Banking Applications

Emerging Challenges and Opportunities of Mobile Commerce in India: A Study on Societal Perspective

2016 ◽  
Vol 6 (1) ◽  
Author(s):  
Utkarsh Kumar ◽  
Anil Kumar Gope ◽  
Shweta Singh
Keyword(s):  
Growth Rate ◽  
Societal Perspective ◽  
Mobile Applications ◽  
Mobile Application ◽  
Mobile Commerce ◽  
Mobile Banking ◽  
Black And White ◽  
The People ◽  
Challenges And Opportunities

In India, the position of mobile banking was in saga and this time, it is in pic position. The speedof reaching the people is going high and high. This is time of wireless world and sense of prestige; no doubt the mobile commerce is contributing to enhance the beauty of life and playing the role of metaphor and has become the part and parcel of our life. This growth has changed people to do business in mobile commerce (М- Commerce). Peoples are transferring to M-Commerce to attain good and fast transaction into market and saving their precious time. M-Commerce has become distinguished in Indian people, quickly during last few years. Due to large number of mobile application, growth rate in mobile penetration in India is increasing with the rapid speed. The mobile users has shifted to use the android phone from simple and black and white phone and taking the service of internet, the role of telecom companies is also important in the being popular of mobile commerce. Although many people have started E-Commerce but still a separate part of the society feel uncomfortable and hesitate to use M-Commerce because of security problems, payment issues and complexity of mobile applications. This paper identifies facts about the feasibility of MCommercein India today its growth and the Strength and opportunity, weakness and threats lying ahead.

Mobile Applications for Health Management of Older Adults: A Scoping Review (Preprint)

2020 ◽  
Author(s):  
Nurul Asilah Ahmad ◽  
Shahrul Azman Mohd Noah ◽  
Arimi Fitri Mat Ludin ◽  
Suzana Shahar ◽  
Noorlaili Mohd Tohit
Keyword(s):  
Older Adults ◽  
Goal Setting ◽  
Mobile Applications ◽  
Health Management ◽  
Mobile Apps ◽  
Personalized Feedback ◽  
Self Monitoring ◽  
App Store ◽  
Evidenced Based ◽  
Google Play

BACKGROUND Currently, the use of smartphones to deliver health-related content has experienced a rapid growth, with more than 165,000 mobile health (mHealth) applications currently available in the digital marketplace such as iOS store and Google Play. Among these, there are several mobile applications (mobile apps) that offer tools for disease prevention and management among older generations. These mobile apps could potentially promote health behaviors which will reduce or delay the onset of disease. However, no review to date that has focused on the app marketplace specific for older adults and little is known regarding its evidence-based quality towards the health of older adults. OBJECTIVE The aim of this review was to characterize and critically appraise the content and functionality of mobile apps that focuses on health management and/or healthy lifestyle among older adults. METHODS An electronic search was conducted between May 2019 to December 2019 of the official app store for two major smartphone operating systems: iPhone operating system (iTunes App Store) and Android (Google Play Store). Stores were searched separately using predetermined search terms. Two authors screened apps based on information provided in the app description. Metadata from all included apps were abstracted into a standard assessment criteria form. Evidenced based strategies and health care expert involvement of included apps was assessed. Evidenced based strategies included: self-monitoring, goal setting, physical activity support, healthy eating support, weight and/or health assessment, personalized feedback, motivational strategies, cognitive training and social support. Two authors verified the data with reference to the apps and downloaded app themselves. RESULTS A total of 16 apps met the inclusion criteria. Six out of 16 (37.5%) apps were designed exclusively for the iOS platform while ten out of 16 (62.5%) were designed for Android platform exclusively. Physical activity component was the most common feature offered in all the apps (9/16, 56.3%) and followed by cognitive training (8/16, 50.0%). Diet/nutrition (0/16, 0%) feature, however, was not offered on all reviewed mobile apps. Of reviewed apps, 56.3% (9/16) provide education, 37.5% (6/16) provide self-monitoring features, 18.8% (3/16) provide goal setting features, 18.5% (3/16) provide personalized feedback, 6.3% (1/16) provide social support and none of the reviewed apps offers heart rate monitoring and reminder features to the users. CONCLUSIONS All reviewed mobile apps for older adults in managing health did not focused on diet/nutrition component, lack of functional components and lack of health care professional involvement in their development process. There is also a need to carry out scientific testing prior to the development of the app to ensure cost effective and its health benefits to older adults. Collaborative efforts between developers, researchers, health professionals and patients are needed in developing evidence-based, high quality mobile apps in managing health prior they are made available in the app store.

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