scholarly journals Leading in Crisis & Corporate Reputation

2020 ◽  
Vol 2 (1) ◽  
pp. p62
Author(s):  
Evangelia Fragouli
Keyword(s):  
Leadership Style ◽  
Corporate Reputation ◽  
Business Models ◽  
Management Practices ◽  
Business Environment ◽  
Leadership Role ◽  
Key Factors ◽  
Crisis Situation ◽  
Vulnerability Assessments ◽  
Good Reputation

Most of the existing business models cannot meet the requirement for high instability or consider potential crises underlying the business environment. As a result, many traditional business models have been changed partially or even completely in face of a crisis. Especially, the crisis of credibility may pose an impact on the business activities of the enterprise and even cause a devastating consequence. However, effective leadership can reduce this impact and help the enterprise gain consumer acceptance. This paper, through a critical literature review methodology, explores ‘how’ leadership underpins corporate reputation in a crisis situation reviewing also the key factors influencing leadership effectiveness in such stressful situations. The study concludes that the leadership role is important in supporting the corporate reputation in a crisis situation, a good reputation helps  corporations to gain the trust of consumers and reduce the losses caused by the crisis, enterprises in crisis should choose appropriate leadership style so that leaders to create a culture that could predict threats and risks, to incorporate crisis management practices into operations, and to integrate potential risk and vulnerability assessments into the process of strategic debate and planning to prevent reputational damage.

scholarly journals Interaction of crisis leadership & corporate reputation

2021 ◽  
Vol 15 (02) ◽  
Author(s):  
Evangelia Fragouli ◽  
Keyword(s):  
Leadership Styles ◽  
Leadership Style ◽  
Corporate Reputation ◽  
Leadership Role ◽  
Crisis Leadership ◽  
Key Factors ◽  
Crisis Situation ◽  
Good Reputation ◽  
The Right ◽  
Critical Literature

Effective leadership in dealing with a crisis is of critical importance since crisis situations often put companies or organizations at high risks threatening their reputation, stability & survival. Considering that a crisis can present itself in a number of different ways, as well as there are multiple factors that affect individual leadership styles. a leader must be able to distinguish between these ways and adapt the right style and behaviours accordingly. This paper, through a critical literature review methodology, explores ‘how’ leadership underpins corporate reputation in a crisis situation reviewing also the key factors influencing leadership effectiveness in such stressful situations. The study concludes that the leadership role is important in supporting the corporate reputation in a crisis situation and suggests that practitioners must comprehend different dimensions of crisis that affect leadership styles, allowing for effective management of the situation. Additionally, the study emphasizes that different preparations, precautions and adaptations must be considered before choosing a leadership style to effectively navigate the organisation through crisis. The study confirms that a good reputation helps corporations to gain the trust of consumers and reduce the losses caused by the crisis, as well as corporations in crisis should choose appropriate leadership style so that leaders to create a culture that could predict threats and risks.

scholarly journals Interaction of crisis leadership & corporate reputation

2020 ◽  
Vol 15 (01) ◽  
Author(s):  
Evangelia Fragouli ◽  
Keyword(s):  
Leadership Styles ◽  
Leadership Style ◽  
Corporate Reputation ◽  
Leadership Role ◽  
Crisis Leadership ◽  
Key Factors ◽  
Crisis Situation ◽  
Good Reputation ◽  
The Right ◽  
Critical Literature

Effective leadership in dealing with a crisis is of critical importance since crisis situations often put companies or organizations at high risks threatening their reputation, stability & survival. Considering that a crisis can present itself in a number of different ways, as well as there are multiple factors that affect individual leadership styles. a leader must be able to distinguish between these ways and adapt the right style and behaviours accordingly. This paper, through a critical literature review methodology, explores ‘how’ leadership underpins corporate reputation in a crisis situation reviewing also the key factors influencing leadership effectiveness in such stressful situations. The study concludes that the leadership role is important in supporting the corporate reputation in a crisis situation and suggests that practitioners must comprehend different dimensions of crisis that affect leadership styles, allowing for effective management of the situation. Additionally, the study emphasizes that different preparations, precautions, and adaptations must be considered before choosing a leadership style to effectively navigate the organisation through crisis. The study confirms that a good reputation helps corporations to gain the trust of consumers and reduce the losses caused by the crisis, as well as, corporations in crisis should choose appropriate leadership style so that leaders to create a culture that could predict threats and risks

From the Rise of Authentic Italian Restaurants in America to the Creation of New Multicultural Food Tourism Experiences

2021 ◽  
Vol 21 (1) ◽  
pp. 5-16
Author(s):  
Alessandra Campanari ◽  
Alessio Cavicchi
Keyword(s):  
Cultural Heritage ◽  
Business Models ◽  
Business Environment ◽  
Ethnographic Study ◽  
Italian American ◽  
The Us ◽  
The Creation ◽  
Food Tourism ◽  
Globalized World ◽  
Food Identity

With the emergence of culinary multiculturalism in the globalized world, ethnic restaurants have become central symbols of postmodern life, no longer relegated to a domestic and community sphere, but able to attract non-ethnic customers without necessarily destroy food cultural heritage. In line with this trend, the article aims to contribute to the literature on new food tourism experiences by examining contemporary Italian restaurants in the US to investigate how Italian food identity in ethnic restaurants is advertised and sold. Starting from the literature on Italian culinary immigration in America, from the rise of the first Italian restaurants to the invention of the Italian American culinary tradition, the article provides an ethnographic study to understand the changing business environment that is leading new entrepreneurs in foodservice to diversify their business models towards the creation of new food tourism experiences as a result of an ever-changing dialogue between tradition and innovation.

The moderating role of competitive strategy in relating firm performance to quality management and government support

2010 ◽  
Vol 10 (1) ◽  
pp. 59-76 ◽  
Author(s):  
Jiqin Han ◽  
S.W.F. (Onno) Omta ◽  
Jacques Trienekens ◽  
Ron Kemp
Keyword(s):  
Firm Performance ◽  
Quality Management ◽  
Competitive Strategy ◽  
Process Management ◽  
Management Practices ◽  
Business Environment ◽  
Government Support ◽  
Supplier Quality Management ◽  
Quality Design

One of the main concerns in companies is quality management and its relationship to firm performance. Recently a growing interest in research is the important role of the business environment in the competitive strategy choices of companies. By proposing a conceptual framework for a general model that explains the quality management practices-firm performance link and the business environment-firm performance link, we test the moderating role of competitive strategy in the two links empirically. A survey was conducted of 229 pork-processing firms in the emerging economy of China. We find that specific quality management practices contributing to higher performance include in-company quality management, supplier quality management, employee involvement in quality management and process management, while quality design and customer quality management are not included. Findings also indicate that the business environment (government support in our research) has a positive relationship to firm performance. Competitive strategy only strengthens the relationship between firm performance and quality design, process management, supplier quality management and customer quality management.

High Performance Teams

2016 ◽  
Vol 7 (2) ◽  
pp. 72-82 ◽  
Author(s):  
Caroline Dominguez ◽  
Isabel C. Moura ◽  
João Varajão
Keyword(s):  
High Performance ◽  
Business Environment ◽  
Reward Systems ◽  
Team Management ◽  
Key Factors ◽  
Team Members ◽  
High Performing ◽  
Exploratory Case Study ◽  
Performance Teams

Effective team management is one of the key factors that allow companies to tackle the challenges of today's demanding business environment. Although high-performing teams have been studied for some time, very little has been written on them from the construction industry's perspective. Based on the conclusions of previous work and on a project involving 44 professionals of seven teams, this exploratory case study intends to evaluate if there is a gap between what team members and leaders perceive as being (a) the most important features for managing teams into high performance and (b) the features that are present in their teams. The present study shows that, although teams under investigation had some high-performing features at the leadership dimension, there is room for improvement, in particular when it comes to empowering team members, involving them in planning the work, and creating proper reward systems.

scholarly journals Exploration of Customer Complaint Behaviors Toward Macau Low-cost Carriers

2017 ◽  
Vol 10 (9) ◽  
pp. 73 ◽  
Author(s):  
Yang Li ◽  
Grace Suk Ha Chan ◽  
Irini Lai Fun Tang
Keyword(s):  
Low Cost ◽  
Business Environment ◽  
Positive Word ◽  
Customer Feedback ◽  
Customer Complaint ◽  
Depth Interview ◽  
Low Cost Carriers ◽  
Good Reputation ◽  
Complaint Behavior ◽  
Positive Word Of Mouth

In 2015, the number of complaints against airlines in Macau increased considerably. In today’s keen competitive business environment, maintaining a good reputation and positive word-of-mouth within the industry is essential to increase competitiveness. Hence, Macau low-cost carriers should gather more customer feedback to improve their product and service quality. Macau passengers would speak to the management, their friends and family, and media and even choose boycott the companies when they feel dissatisfied with their travel experiences. The present study aimed to investigate the behavior of passengers in Macau toward low-cost carriers. A qualitative approach was adopted using a sample of 20 respondents who had previously submitted complaints to low-cost carriers. Semi-structured questions were asked in the in-depth interview. The results demonstrated the rationale behind the complaints. Perception of complaint behavior of Macau low-cost carriers’ passengers was discovered. Recommendations were proposed to provide insights for industrial practitioners.

scholarly journals Blue Ocean Leadership and Emotional Intelligence in Government Link Companies (GLCs): Preparing for Industry 4.0

2018 ◽  
Vol 56 ◽  
pp. 04008
Author(s):  
Wan Noordiana Wan Hanafi ◽  
Salina Daud ◽  
Nur Lyana Baharin
Keyword(s):  
Emotional Intelligence ◽  
Leadership Style ◽  
Structural Model ◽  
Sampling Technique ◽  
Partial Least Square ◽  
Least Square ◽  
Leadership Role ◽  
Leader Effectiveness ◽  
The Government

This research is carried out to examine the influences of blue ocean leadership styles on emotional intelligence. A stratified random sampling technique is used to identify the sample for this study. Questionnaire is distributed to 120 middle to top level leaders from the selected government link companies (GLCs) which is listed in the Government Link Transformation Programme (GLTP). A partial least square structural model (PLS-SEM) approach is used to analyses the data for this study. The findings indicate that there is a significant relationship between blue ocean leadership style and emotional intelligence. This study would give practical implications where it could inform leaders that they need to have high emotional intelligence in order to lead the organization. This study also contributes to new knowledge by pointing to the leadership role of accurate attributions, where each attribution can lead to enhancing leader effectiveness.

scholarly journals The Relationship between Sport Organizational Management Practices and Coaching Leadership Style of Primer League Football Clubs in Ethiopian

2018 ◽  
Vol 7 (1) ◽  
pp. 25-31
Author(s):  
Biruk Hundito ◽  
N Vijay Mohan
Keyword(s):  
Data Analysis ◽  
Leadership Style ◽  
Management Practices ◽  
Management Practice ◽  
Organizational Management ◽  
Football Clubs ◽  
Leadership Behaviour ◽  
Significant Difference ◽  
Coaching Leadership ◽  
The Relationship

The major purpose of this study was to investigate the relationship between sport organizational management practices and coaching leadership style of Ethiopian primer league football clubs. To this end descriptive survey method were employed. The data collected by two Questionnaires the first one from sport organizational management practices and the second one Leadership Scale for Sport (LSS) from selected football club players. Assess the validity and reliability of the questionnaires by areas of professional expertise. The target population of this study were all 14 Ethiopian primer league football club players. Based on Ethiopian football federation rules and regulations 25 players registered for one year computation 25x14(N=350).The researcher selected only 4(28.57%) top two and bottom tow clubs from 2015/2016 computation year by using purposive sampling techniques. The total number of participants in this study was 4x25(N=100). The research approach applied for this study were quantitative approach in nature. The Statistical Package for Social Science (SPSS) version 20 used for data analysis Depending on the nature of the basic questions, appropriate statistical techniques such as mean, standard deviation, ANOVA (analysis of variance) ,and Pearson correlation were used for data analysis. The level of significance is set at 0.05. The researcher assumption/hypothesis was: - There is no significant difference in sport organizational management practices, Perceive and Prefer of coaching leadership behaviour of player’s indices in Ethiopian premier league football clubs. The study findings indicated that, there is significant difference between clubs and sport organizational management practice, there is significant difference between clubs and perceive coaching leadership style and there is no significant difference between clubs and prefer coaching leadership style. Finally there was positive relationship in sport organizational management practice, perceive and prefer of coaching leadership behaviour.

scholarly journals On corporate risk management practices in Romanian companies

2009 ◽  
Vol 3 (5-6) ◽  
pp. 85-89
Author(s):  
Alexandra Horobet ◽  
Sorin Dumitrescu ◽  
Cosmin Joldes
Keyword(s):  
Risk Management ◽  
Management Practices ◽  
Business Environment ◽  
Management Systems ◽  
Corporate Risk Management ◽  
Management Approaches ◽  
Traditional Approaches ◽  
Corporate Risk

The purpose of this paper is to provide an understanding of corporate risk management practices in Romanian companies, by investigating the risk management approaches Romanian companies take. Our main findings are that Romanian managers are not aware of the magnitude of exposure their companies have to various types of risk – hazard, operational, financial and strategic risks, while they are able to manage rather well all these risks, even the ones that have the lowest impact on the business. At the same time, risk management systems employed by Romanian companies are rather inarticulate and based on traditional approaches towards risk management, which might represent by itself a major source of risk, given the complexity of the business environment they face.

scholarly journals Communication of Leadership and Group Conformity in Community Forest Management

HABITAT ◽  
2021 ◽  
Vol 32 (1) ◽  
pp. 37-46
Author(s):  
Ike Rosmanita ◽  
Sarwititi Sarwoprasodjo ◽  
Rina Mardiana
Keyword(s):  
Forest Management ◽  
Leadership Style ◽  
Management Practices ◽  
Pearson Correlation ◽  
Environmental Values ◽  
Management Behavior ◽  
Forest Protection ◽  
Guarding Behavior ◽  
Research Profile ◽  
Farmer Groups

The utilization of forest areas, especially in production forest areas managed by Perhutani, provides benefits to communities around the forest. The Collaborative Forest Management Program (PHBM) is supposed to improve community welfare and forest sustainability. Studies on the environment or forest area, group conformity (adjustment), and environmental values used by farmer groups in forest management practices can be analyzed using environment communication. The purpose of this research: Profile Mitra Tani Sejahtera group of forest village community associations (PMDH); Analyze relationship characteristics (cohesiveness and style of leadership) between forest management behavior of farmer groups; Analyze relationship conformity between forest management behavior farmer group; and Analyze environment values with forest management behavior. This research was conducted at the Mitra Tani Sejahtera group in Kediri. This study had 100 respondents using a random sampling system. Sampling from population data begins with determining the sample size using the Slovin formula. Data collection was carried out using questionnaires and closed interviews, and FGD. Data analysis used the Pearson correlation test to determine the relationship between variables. The results showed that the Pearson correlation coefficient between the cohesiveness and forest guarding behavior was .549 **. There is a correlation between cohesiveness and forest protection behavior of 0.549. leadership style related to community behavior in protecting the forest by .245 **. The Result shows is a relationship between group characteristics (cohesiveness and leadership style) with the practices of maintaining forest security because of the sense of kinship in the group and a democratic leadership style. Conformity has a relationship with practices maintaining forest security because it complies with the rules made by Perhutani. Environmental values have a relationship with management forest security behavior because of a sense of cooperation within the group.

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