Penerapan Manajemen Mutu Terpadu di Perguruan Tinggi dengan Menggunakan Teknologi Informasi
Integration of Management Total Quality and Information Technology has become very important for countries, businesses, and companies that hope to survive, including educational institutions. The demand for graduates of quality education institutions is increasingly urgent because of the increasing competition in employment, therefore competition in the labor market will be increasingly severe. Integrated Quality Management (Total Quality Management-TQM) is a system of fundamental values and competence in managing organizations with the aim of improving performance in the long term by paying special attention to achieving customer satisfaction while paying adequate attention to meeting the needs of all organizational stakeholders concerned. Quality problems in TQM require the involvement and responsibility of all parties in the organization. Its application in the world of education has had a positive impact, especially in universities. Where to support the implementation and implementation of TQM in an increasingly advanced world, information technology is needed. Information technology is a variety of facilities consisting of hardware and software to support and improve the quality of information for the community quickly and with quality.