scholarly journals Implementasi Manajemen Mutu Terpadu Pendidikan

2019 ◽  
Author(s):  
Annisa Syafitri ◽  
Hade Afriansyah ◽  
Rusdinal
Keyword(s):  
Quality Management ◽  
Education Reform ◽  
Total Quality Management ◽  
Business Strategy ◽  
Educational Institutions ◽  
Quality Of Services ◽  
Total Quality ◽  
Accountability Standards ◽  
And Training

Total Quality Management is a system used to continuously improve the quality of services or products offered to customers. There are so many benefits obtained by educational institutions if implementing this Total Quality Management, including being able to provide better services to customers, can meet general accountability standards in education reform and can improve and encourage a pleasant learning environment and encourage students and teachers to learn. The TQM concept is a management system that is used as a business strategy oriented to customer satisfaction by involving customers and all members of the organization. In the implementation and implementation of TQM to reduce existing barriers, it is necessary to have a high commitment from top management, expansion of insights, information, knowledge and skills regarding the implementation of TQM, and also invites all employees to be more open and more active in carrying out their duties. And also there needs to be a relationship between the organization and the surrounding community to find out what is needed and desired by the surrounding community so that it can be fulfilled as desired. And also provide education and training in order to improve the quality of human resources.

ANALISIS PENERAPAN TOTAL QUALITY MANAGEMENT DALAM MENJAGA KUALITAS PRODUK AIR MINERAL DALAM KEMASAN MEREK SABINA PADA PT. SABINA TIRTA UTAMA SAMARINDA

2020 ◽  
Vol 8 (2) ◽  
pp. 111
Author(s):  
Filda Ramadani
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Mineral Water ◽  
Total Quality ◽  
Quality Product ◽  
System Improvement ◽  
A Company ◽  
And Training ◽  
Bottled Mineral Water

This researcher is motivated by analyzing the application of Total Quality Management well in a in industrial company in maintaining the quality of the products produced at PT. Sabina Tirta Utama, Through the application of TQM it is expected that the company can provide satisfaction to customers with the result produced. The formulation of the problem in this study is divided two into: (1) Analyzing the application of TQM  in maintaining the quality of the products produced at PT. Sabina Tirta Utama. (2) Whether the quality produced is in accordance with standard SNI. This study ams to find out how the application of TQM at PT. Sabina Tirta Utama and to find out the quality the products produced at PT. Sabina Tirta Utama.Intense competition will require companies to provide quality product to consumers. But the company’s concern is not limited to the quality of the product produced, but also on aspeets of the process, human resources (HR) and the environment. PT. Sabina Tirta Utama is a company that produces bottled mineral water in Samarinda and faces competition in a business that is growing increasingly. One of the methods carried out by PT. Sabina Tirta Utamain order to remain competitive by implementing Total Quality Management (TQM) . through an obsession toward quality, teamwork, continus system improvement, education and training, unity of purpose, and employee involvement. TQM is a system to achive the goals of an organization, one of which is maintaining product quality.Based on the result of interviews and observations, implementation of TQM in maintaining the quality of bottled mineral water products at PT. Sabina Still has reject products every month and teamwork is still careless in packing. Then As the result quality of bottled mineral waterproduced by PT. Sabina Tirta Utama has met the standard.

scholarly journals Peningkatan Mutu Pendidikan melalui Penerapan Total Quality Management dalam Program Akreditasi Sekolah

2021 ◽  
Vol 1 (1) ◽  
pp. 69-78
Author(s):  
Lailatul Azizah ◽  
Silvia Witri
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Education Quality ◽  
Educational Institutions ◽  
Quality Of Education ◽  
Total Quality ◽  
Literature Study ◽  
Commitment To Change ◽  
Data Collection Technique

Improving the quality of education is a problem that is still experienced by many educational institutions. To improve the quality of education, institutions need a system to help achieve quality education quality. So this study aims to analyze the application of Total Quality Management in the school accreditation program as an effort to improve the quality of education. This research is a literature study by taking data from several books and literature. This data collection technique uses documentation techniques and data analysis techniques using critical analysis which is interesting from several research documents. The results of this study indicate that improving the quality of education is carried out by implementing Total Quality Management. Total Quality Management is carried out by continuous improvement, determining quality standards, changing culture, changing organizations, maintaining relationships with customers and focusing on customer satisfaction. and have a commitment to change.

scholarly journals Analysis of Implementation Total Quality Management at Educational Institutions in Indonesia

2021 ◽  
Vol 5 (1) ◽  
pp. 101
Author(s):  
Mercy Hosang ◽  
Deitje A. Katuuk ◽  
Viktory N.J. Rotty ◽  
Jeffry S.J. Lengkong
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Cultural Change ◽  
Educational Institution ◽  
Quality Standard ◽  
Educational Institutions ◽  
Quality Of Education ◽  
Total Quality ◽  
Continuous Quality

The implementation of total quality management is applied to every educational institution as an effort to improve the quality of education. In this case, it is important to carry out management functions in each educational institution. This article discusses the implementation of total quality management in educational institutions to seek to improve the quality of education in achieving a quality standard in education. Every educational institution should show better quality and be able to compete. This is intended so that educational institutions continue to gain the trust of the public and stakeholders. To continue to get this, it must be improved continuously, both physically and non-physically. So as to make a quality educational institution and guaranteed quality. There are several main things that need to be considered in implementing total quality management in the world of education, namely: continuous quality improvement; determine quality standards, cultural change; changes in the organization; and maintain relationships with other agencies and customers and evaluate the system if anything is not appropriate

scholarly journals TRANSFORMATIONAL LEADERSHIP OF DAYAH: EMPOWERMENT OF DAYAH COMMUNITY IN DEVELOPING TOTAL QUALITY MANAGEMENT

2021 ◽  
Vol 24 (1) ◽  
pp. 91
Author(s):  
Almuhajir Almuhajir ◽  
Jumat Barus
Keyword(s):  
Transformational Leadership ◽  
Content Analysis ◽  
Quality Management ◽  
Total Quality Management ◽  
Educational Institutions ◽  
Total Quality ◽  
Administrative Personnel ◽  
Library Research ◽  
Management Guidance

Abstract:This study aims to explain the transformational leadership of Dayah in empowering the Dayah community, which is focused on empowering the quality of teungku, santri, and administrative personnel for the development of Total Quality Management (QTM). The research method used was library research with a transformational leadership approach to educational institutions. Data sources consisted of books, journals, and other literacy sources related to Dayah educational institutions and transformational leadership. Data analysis used was content analysis by determining, describing, and interpreting the data. The result indicated that to empower teungku quality, Dayah leaders carry out the management, guidance and development of all teungku in the intellectual, spiritual, emotional and social dimensions. To empower the quality of students, Dayah leaders organize all activities related to the students, from input to output, with a series of cognitive, affective, and psychomotor activities. Empowerment of administrative personnel, Dayah leaders take steps to develop self-potential, fostering and increasing performance productivity, including scientific, loyal, skilled, and evaluating their performance to be measured.Abstrak:Penelitian ini bertujuan untuk menjelaskan kepemimpinan transformasional Dayah dalam pemberdayaan masyarakat Dayah yang difokuskan pada pemberdayaan mutu teungku, santri, dan tenaga administrasi untuk pengembangan Total Quality Management (QTM). Metode penelitian yang digunakan adalah penelitian kepustakaan dengan pendekatan kepemimpinan transformasional pada lembaga pendidikan. Sumber data terdiri dari buku, jurnal, dan sumber literasi lainnya yang terkait dengan lembaga pendidikan Dayah dan kepemimpinan transformasional. Analisis data yang digunakan adalah content analysis dengan menentukan, mendeskripsikan, dan menginterpretasikan data. Hasil dari penelitian ini menunjukkan bahwa dalam memberdayakan mutu teungku, pimpinan Dayah melakukan pengelolaan, pembinaan, dan pengembangan terhadap seluruh teungku dalam dimensi intelektual, spiritual, emosional, dan social. Untuk memberdayakan mutu santri, pimpinan Dayah melakukan penataan segala aktivitas yang berkaitan dengan santri mulai dari input sampai dengan out put dengan serangkaian aktivitas cognitif, afektif, dan psikomotorik. Untuk memberdayakan tenaga administrasi, pimpinan Dayah melakukan langkah-langkah dengan usaha pengembangan potensi diri, pembinaan dan peningkatkan produktivitas kinerja yang meliputi keilmuan, loyal, terampil, dan mengevaluasi kinerjanya agar dapat terukur.

A Study on Adaptability of Total Quality Management in Engineering Education Sector

2012 ◽  
Vol 2 (4) ◽  
pp. 25-37 ◽  
Author(s):  
Chandra Sekhar Patro
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Engineering Education ◽  
Quality Management System ◽  
Educational Institution ◽  
Educational Institutions ◽  
Second Phase ◽  
Total Quality ◽  
Two Phase

Quality management is an approach to management which requires establishing quality policies, procedures and practices on regular basis. Engineering education is a process of developing techno human resources, which are to be used later as input to industry which in turn produces goods and services for the societal use. Having considered the current situation of the engineering educational system and the quality of all its individual components it can be noticed that the awareness of the importance of education as a foundation for the growth and development of the country, such as India, is not strong enough. Engineering graduates passing out from educational institutions have to fulfill modern and high standard requirements that are needed by industry. Therefore, there is a greater need to instill quality in engineering education to produce technically skilled and creative man-power in India. The continuous assessment of quality is of paramount importance for educational institution. Education efficiency and success does not depend just on quantity but as well on quality. This paper has discussed key points for the improvement in the quality of engineering education with a case study undertaken at various engineering colleges in India. The study was conducted in two phase; first phase is the critical investigation of the literature and the second phase is a study on the quality of engineering education provided by the educational institutions in Visakhapatnam city. A simple random sampling technique was adopted for the study. A research study described in this paper identifies and analyses the quality of engineering education at the educational institutions which adopt the total quality management system to increase the quality and meet the industrial requirements and then suggests some ingredients to improve the quality.

scholarly journals IMPLEMENTASI TOTAL QUALITY MANAJEMEN DI SMP MUHAMMADIYAH I DEPOK SLEMAN

2018 ◽  
Vol 2 (2) ◽  
pp. 160
Author(s):  
Nur Hamidi
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Islamic Education ◽  
Educational Institutions ◽  
Quality Of Education ◽  
Total Quality ◽  
Education Management ◽  
The Past

Entering the past decade, the issue of quality has always been the talk of the actual, especially in the context of education management. Recognized or not, the quality of Islamic education institutions are still largely under the quality of education in general. Various attempts have been made and many of the concepts that have been applied, but everything seemed not bring significant improvement. "Total Quality Management (TQM) or Integrated Quality Management (MMT) as an effort to improve the quality of education in Islamic educational institutions. Although at first the concept of MMT is only known in the industry, but the amazing success invite the interest of education experts, 3 to study it more deeply, formulate operational patterns of adoption, and to create a model in teknical to apply. This research was conducted in SMP Muhammadiyah I Depok Sleman Yogyakarta. Consideration is SMP Muhammadiyah I Gurgaon is one of the Islamic educational institutions (schools distinctively Islamic) 5 formal mission has always been to apply concepts of Quality Management (TQM). This study resulted in that SMP Muhammadiyah I Depok already implementing Total Quality Management in the management of education. However, the application of Total Quality Management in SMP Muhammadiyah I Depok can be said is not fully maximized, in the sense that there are still some things that need to be evaluated together.

scholarly journals Membangun Budaya Mutu Di Madrasah (Building The Culture Of Quality In Madrasah)

2015 ◽  
Vol 1 (6) ◽  
Author(s):  
Al Kautsar Kalebbi
Keyword(s):  
Quality Management ◽  
Human Resources ◽  
Total Quality Management ◽  
Natural Environment ◽  
Educational Institutions ◽  
Total Quality ◽  
Imple Mentation ◽  
Output Quality ◽  
Culture Of Quality

Improving the quality of the madrasah in the direction of improvement is a necessity amid tight competition among educational institutions in producing output quality. In this context, the imple- mentation of total quality management (TQM) is one of the alternatives as a form in an attempt to increase the quality of the madrasah. There are at least three important steps in the implementation of TQM at the school, namely: 1) the environment of human resources and madrasah, 2) the environment surrounding communities, and 3) the state of the natural environment or atmosphere madrasah. Keywords: Culture, Quality, Total Quality Management, and Madrasah.

scholarly journals Upaya Meningkatkan Mutu Lembaga Pendidikan Melalui Sistem Akreditasi Dalam Perspektif Total Quality Management (TQM) Di SD Muhammadiyah Karangbendo Bantul

2020 ◽  
Vol 10 (2) ◽  
pp. 201-215
Author(s):  
Luthfi Zihni Rahman
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Monitoring And Evaluation ◽  
Study Data ◽  
Educational Institutions ◽  
Quality Of Education ◽  
Assessment Instruments ◽  
Total Quality ◽  
Qualitative Descriptive

Accreditation is an activity for evaluating the feasibility of a program in an education based on predetermined criteria. This accreditation is applied as an evaluation material and also controls the quality of education. However, even though the accreditation system has been developed and formulated in such a way, not many schools have been able to implement the existing instruments in the accreditation to improve the quality of their educational institutions. Many schools have not utilized the existing systems and instruments in accreditation optimally. Therefore, the implementation of accreditation in schools also requires an approach so that the process can run optimally. That approach is called by Total Quality Management (TQM). This research is a qualitative descriptive study. Data collection techniques through observation, documentation, and interviews. The results of this study found that accreditation in the TQM perspective contains the principles, among others: First, accreditation contains standards that are used as reference for implementation; Second, the school utilizes the assessment instruments that are in the accreditation to monitor the ongoing education services (monitoring and evaluation); Third, school accreditation is used to identify deficiencies in schools (deviations); Fourth, accreditation is used as a reference to continuously improve the quality of their schools.

QUALITY OF SERVICES IN THE BANKING INDUSTRY: CONCEPT AND MEASUREMENT

2005 ◽  
Vol 11 (1) ◽  
pp. 47-67
Author(s):  
Suzana Marković
Keyword(s):  
Quality Management ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Total Quality Management ◽  
Banking Industry ◽  
Quality Of Services ◽  
Total Quality

Istraživanja znanstvenih i stručnih radova, stranih autora, svjedoče o rastućem zanimanju za proučavanje koncepta kvalitete (Quality), upravljanja potpunom kvalitetom (Total Quality Management), kvalitete usluga (Service Quality) i zadovoljstva klijenta (Customer Satisfaction), za razliku od domaćih autora, koji vrlo rijetko ili samo s nekoliko aspekata, proučavaju ove koncepte. U svojoj težnji za poboljšanjem kvalitete hotelskih usluga i zadovoljstva hotelskih gostiju, hotelski menadžeri često nailaze na problem mjerenja kvalitete usluga. Stoga je cilj ovog istraživanja detaljno objasniti koncept kvalitete usluga, te koncept mjerenja kvalitete usluga. Osim toga, u radu se opisuje i SERVQUAL ljestvica mjerenja (Parasuraman, ZeithamI, Berry, 1985., 1988., 1991.), kao i ostale ljestvice i modeli, koji se najčešće koriste u mjerenju kvalitete usluga u hotelskoj industriji.

Implementasi Total Quality Management dalam Meningkatkan Mutu Pendidikan di MA Mamba'ul Hisan Sidayu Gresik

2020 ◽  
Vol 1 (2) ◽  
pp. 121-133
Author(s):  
Ahmad Afghor Fahruddin
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Education Quality ◽  
Educational Institutions ◽  
Quality Of Education ◽  
Total Quality ◽  
Admission Process ◽  
Qualified Teachers ◽  
Global Problems

Masa sekarang ini, pendidikan menjadi prioritas menanamkan nilai-nilai moral pada generasi di Indonesia, sehingga menjadi urgen menemukan cara bagaimana meningkatkan mutu pendidikan. Oleh karenanya dalam meningkatkan kualitas mutu pendidikan harus menciptakan sumber daya manusia yang mampu memecahkan masalah global dalam dunia pendidikan. Total Quality Management (TQM) adalah konsep manajemen sekolah dalam melaksanakan pendidikan serta diharapkan bisa memberikan perubahan yang lebih baik sesuai dengan pembangunan, tuntutan dan dinamika masyarakat. Madrasah Aliyah (MA) Mamba’ul Hisan Sidayu Gresik telah menerapkan empat konsep dalam TQM untuk meningkatkan kualitas mutu pendidikan: pertama, mutu dalam proses penerimaan siswa di lembaga ini; kedua, kepuasan pelanggan yaitu memenuhi kebutuhan peserta didik; ketiga, perbaikan terus menerus dalam rekrutmen guru yang berkualitas dan mempunyai keahlian lainnya dan setiap akhir semester melakukan evaluasi terhadap hasil kinerja guru, peningkatan kualitas pembelajaran; dan keempat, melibatkan seluruh komponen yang ada di lembaga pendidikan. Kata Kunci: total quality management, mutu pendidikan, madrasah Nowadays, education is a priority to instill moral values ??in generations in Indonesia. So it becomes urgent to find ways to improve the quality of education. Therefore, in improving the quality of education, it must create human resources capable of solving global problems in the world of education. Total Quality Management (TQM) is the concept of school management in implementing education and is expected to provide a better change in accordance with the development, demands, and dynamics of the community. Madrasah Aliyah (MA) Mamba'ul Hisan Sidayu Gresik has applied four concepts in TQM to improve the quality of education quality, first, the quality of the student admission process at this institution; second, customer satisfaction is to meet the needs of students; third, continuous improvement in the recruitment of qualified teachers and other experts and at the end of each semester evaluates the performance of teachers, improving the quality of learning; and fourth, it is involving all components in educational institutions.

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