scholarly journals Logistic approaches to the organization of sales activities of the enterprise

2021 ◽  
Vol 2 (99) ◽  
pp. 143-150
Author(s):  
T. Chernychko ◽  
V. Rybchak ◽  
S. Chernychko
Keyword(s):  
Customer Service ◽  
Value Added ◽  
Integrated System ◽  
Enterprise Management ◽  
Total Quality ◽  
Holistic Model ◽  
Logistics System ◽  
General Scientific ◽  
Material Information

The competitive position of enterprises in today's market depends on their ability to ensure the availability of goods to consumers and the level of quality of their sales activities. The article outlines the peculiarities of logistics approaches to the sales activities of the enterprise from the standpoint of the organization of sweat processes. The purpose of the article is to develop a theory and develop principles of flow organization of sales activities of the enterprise. The methodological basis is the integrated use of ontological and epistemological approaches, general scientific and special methods of scientific knowledge, as well as the provisions of modern concepts of logistics. The use of the flow organization of sales activities of the enterprise is based on the formation of a logistics chain and a single integrated system of flows – a set of objects connected in a certain way, moving in space and time and adapted to quantitative and qualitative transformations. The principles and criteria for evaluating the innovativeness of the flow organization of sales activities of the enterprise are substantiated. It is substantiated that innovation in modeling the flow organization of sales activities of the enterprise is manifested as follows: a minimum of total logistics costs; maximum value added at existing costs; elasticity of the logistics system, ie rapid adaptation to changes in the environment; consistency of resource (input) and information flows; total quality management. It is concluded that the application of logistics approaches to the organization of sales activities of the enterprise provides a holistic model of enterprise management, creates prerequisites for its economic development, increase sales based on accelerating material, information, resource and other flows, optimizing overall costs for a given level of customer service. Activation of basic factors of product competitiveness in the market.

scholarly journals The implementation of total quality management in Arab universities: A proposed model

2021 ◽  
Vol 8 (7) ◽  
pp. 67-76
Author(s):  
Abdul-Wasea Abdul-Ghani Saif Almekhlafi ◽  
◽  
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Customer Service ◽  
Systems Approach ◽  
Integrated System ◽  
Total Quality ◽  
Academic Leaders ◽  
Intellectual Content ◽  
Final Sample ◽  
Proposed Model

The purpose of this study is to develop a model for the implementation of total quality management in higher educational institutions, Arab universities. This model exceeds the limitations in the implemented current models in various business organizations through implementing the systems approach and process entry in the design that includes inputs, processes, outputs, and goals. This study is a survey-based methodology in which the survey is designed based on the 7 famous models of implementing the total quality with an adaption within the framework of the total quality management concept. The final sample consists of 51 academic leaders at Prince Sattam bin Abdulaziz University who hold various experiences in working with different Arab universities. The results of this study indicate that the proposed model obtained high relative importance that reached at the axis level a high degree ranged between 76.39%-80.78%, and at the overall level reached a percentage of 80.39%. This confirms the importance of the model in expressing the intellectual content of management of total quality as an integrated system of universities as open organizations to their external context. This study recommends that high leaders should believe in the importance of total quality management and encourage its application through the proposed model with its essential criteria and its sub-dimensions and spreading the culture of total quality management and customer service among workers.

scholarly journals Comprehensive tools and methodologies quality improvement in the management competitiveness trade enterprises

2019 ◽  
Vol 81 (2) ◽  
pp. 320-335 ◽  
Author(s):  
M. A. Gurina ◽  
J. V. Rumyanceva
Keyword(s):  
Quality Management ◽  
Customer Service ◽  
Quality Function Deployment ◽  
Service Sector ◽  
Deep Understanding ◽  
Industrial Complex ◽  
Total Quality ◽  
Trading Company ◽  
Different Characteristics

The paper substantiates the need for the use of integrated methods of research and quality management in the trading enterprise – the model of attractive quality N. Cano and QFD (Quality Function Deployment) analysis, which can be quite used as strategic approaches in the concept of TQC (Total Quality Management (technological)). The authors prove with the help of practical studies that in decision-making to improve competitiveness and improve the process of creating a product (service) requires a methodology that will not only form a matrix of customer preferences and determine the degree of sensitivity to different characteristics of quality, but also to translate the request into the language of technology. For testing these methods improve the quality of the selected company Servismaster LTD is employed in the service sector are technically complex equipment in Agro-Industrial Complex market. This area is a dynamically developing industry and the problems of quality and competitiveness in the market of agricultural machinery are very relevant. A deep understanding of customer needs is necessary to ensure a high level of service for technological products. The result of using model H. Kano has become the differentiation of different characteristics by types for regular customers, providing large orders to the trade organization on the terms of trust. Structuring of quality functions allowed to develop management solutions for quality management of service processes in the enterprise. The conducted research with the help of complex methods and methodology of improving the quality of customer service Servismaster LTD allowed to determine the requirements of consumers and correlate them with the parameters of the processes of the trading company, which in the future will allow to develop the necessary solutions to improve the competitiveness of the enterprise.

Role of ABC Analysis in the Process of Efficient Order Fulfillment: Case Study

2017 ◽  
Vol 23 ◽  
pp. 114-121 ◽  
Author(s):  
Syed Abdul Rehman Khan ◽  
Qian Li Dong ◽  
Zhang Yu
Keyword(s):  
Customer Service ◽  
Order Fulfillment ◽  
Filling Process ◽  
Logistics System ◽  
Order Processing ◽  
Abc Analysis

In today’s world, every company is competing to enhance its time-based competitiveness. The time it takes to complete all activities of the order cycle is an important part of customer service. Accurate and fast order processing is a hallmark of high quality of service. This paper addresses the most time-consuming and costly factor of ordering process—order filling. According to the several researchers, order filling is composed of the physical activities for: acquiring products through stock retrieval, purchasing or manufacturing; packing products for consignments; scheduling the consignment for delivery; and preparing shipping documentation. Usually these series of activities in order-filling process need space of warehouses, making them a central part of company’s logistics system. This paper is based on a case study to identify how some simple approaches built in theory can be applied to firm’s current practice to enhance order-filling process. Specifically, a short plan consisting of ABC analysis and relocation of current positions of inventory is tested, and a long-term plan for redesigning the layout of warehouse is proposed.

scholarly journals Development of sustainable distribution logistic system

2020 ◽  
Author(s):  
Rolandas Drejeris ◽  
◽  
Mindaugas Samuolaitis ◽  
Keyword(s):  
Sustainable Development ◽  
Customer Service ◽  
Corporate Sustainability ◽  
Business Sector ◽  
Logistics System ◽  
Distribution Logistics ◽  
Enterprise Logistics ◽  
The Impact

Sustainable development is playing an increasingly important role in today’s society, and it is essential for companies seeking to meet the needs of the market to pay increasing attention to the application of sustainable development principles in their operations. The enterprise logistics system is one of the essential activities ensuring the company’s competitiveness, which ensures timely production and quality of customer service. However, in order to integrate the principles of sustainable development into the company’s logistics system, it is necessary to develop a model that identifies the impact of sustainability on each factor of the logistics system. The paper analyses the impact of sustainable development on distribution logistics to determine which activities in distribution logistics are most responsive to sustainable development and can help determine the level of corporate sustainability. The main purpose of the model, presented in the paper, is to help the business sector integrate sustainable development principles effectively in distribution logistics, taking into account the significance of ongoing factors in the system for sustainability.

scholarly journals APLIKASI TOTAL QUALITY MANGEMENT (TQM) PENDIDIKAN TINGGI DALAM RANGKA PELAYANAN PELANGGAN MAHASISWA ASING DI INTERNATIONAL ISLAMIC UNIVERSITY MALAYSIA (IIUM)

2010 ◽  
Vol 1 (2) ◽  
pp. 130
Author(s):  
Ahmad Hamid
Keyword(s):  
Quality Management ◽  
Service Quality ◽  
Total Quality Management ◽  
Customer Service ◽  
Foreign Students ◽  
Great Influence ◽  
International Standards ◽  
Total Quality ◽  
Optimal Point

This study aims to describe the role of Total Quality Management in order to increase foreign student customers.The method used is qualitative descriptive method. The selection of this method is to obtain an overall picture of the problem being studied. As for the unit of analysis or research subject as a source of data are the leaders, lecturers, staff, technical supervisors, and the students of International University of Malaysia (IIUM).The data was collected by using questionnaires. Interview method is used to support the research, and the obtained-data was analyzed through triangulation. In general, the results of this study show that continuously improvement and involve all elements of the organization starting from the rector of IIUM to personnel at the technical level in order to improve customer service quality of foreign students. This worked well and coordinated according to the system that has been applied and has been in accordance with international standards. Based on data analysis, it is known that in general, Total Quality Management (TQM) that is applied by the rector of the International Islamic University (IIUM) has reached an optimal point, whether it in terms of Customer Satisfaction, Continuous Improvement, Speaking with Fact, and Respect for People. Thus, it can be concluded that TQM applications in order to improve Customer Service Foreign Students at the International Islamic University Malaysia (IIUM) was a great influence in improving customer service quality of foreign students in accordance with the vision, mission and objectives of the International Islamic University Malaysia (IIUM).

scholarly journals Methodological Approach to Assessing the Effectiveness of Managing the Investment Potential of International Financial Corporations

2021 ◽  
Author(s):  
Sergey Chernogorskiy ◽  
Konstantin Kostin ◽  
Bernd Mühlfriedel
Keyword(s):  
System Integration ◽  
System Development ◽  
Methodological Approach ◽  
Research Problem ◽  
Subject Area ◽  
Enterprise Management ◽  
Management Problem ◽  
Material Information ◽  
Personal Decision

Abstract Assessing the management of the investment potential of international financial corporations is an important research problem, since it helps to substantiate the significance of decisions made, which increases the efficiency of international corporations in general. One of the main indicators that evaluate the quality of enterprise management is operational efficiency. The effectiveness of the enterprise means the ability of the enterprise to ensure the constant production of material (information, social, etc., depending on the segment of the enterprise) goods, in any given situation. This article touches upon the issue of assessing the effectiveness of managing the investment potential of an enterprise. The general approach to the methodology is based on a model of making a personal decision based on synthesis, while a personal decision is being the basis of any activity, regardless of the sphere of management. The article uses a methodology for assessing the effectiveness, based on the construction of a complex system. The methodology is also stipulated by: firstly, the basic laws of the subject area (basic physical, social and technical laws), and secondly, the ultimate goal of the system development. This approach is based on the system integration of the basic processes for managing the investment potential of the enterprise and represents a solution to the inverse management problem. This synthesis-based approach ensures the achievement of the goal of management. Within the process of development of the approach to assessing the effectiveness of managing the investment potential of an enterprise, a synthesis-based mathematical model was developed.

scholarly journals Benchmarking of contributory organisations within the framework of technical efficiency

2019 ◽  
Vol 11 (1) ◽  
pp. 80-91
Author(s):  
Žaneta Rylková ◽  
Jarmila Šebestová
Keyword(s):  
Technical Efficiency ◽  
Customer Service ◽  
Value Added ◽  
Data Envelopment ◽  
Model Combination ◽  
Non Profit ◽  
Efficiency Performance ◽  
Organisational Strategy ◽  
Inputs And Outputs

Abstract Organisations should evaluate their goals in the areas of customer service provision, overall organisational strategy, finance, and human resource management. The performance of specific services provided to the client should be monitored and evaluated in greater detail. The comparison should be made between similar organisations aiming to improve services and technical efficiency. Most organisations, profit and non-profit alike, do not know how to evaluate and compare their efficiency. Retirement homes were selected for evaluation. The review focused on the technical efficiency for the years 2015-2017. To achieve the goal, Data Envelopment Analysis (DEA) was used as a specialised model tool for assessing the technical efficiency, performance or productivity of a group of homogeneous or comparable production units based on selected inputs and outputs. Due to different types of inputs and outputs, the method was selected from among multi-criteria decision-making methods. Two models, Model X and Model Y, including specific inputs and outputs, were designed to evaluate and compare the technical efficiency of selected retirement homes. According to the results, the output-oriented model (Model Y) was more effective for retirement homes compared to the input-oriented model (Model X). The value added could be seen in the model combination and comparison between different studies, which helps to understand the transferability of the results. The analysis confirmed the necessity to combine the DEA method with the quality of service assessment to be able to benchmark the real efficiency of service of a selected type of an organisation.

scholarly journals The reality of the application of Total Quality Management from the standpoint of supervisors National Endowment for the provision and reserve in M’SILA model

2018 ◽  
Vol 222 (2) ◽  
pp. 193-214
Author(s):  
Asst.Prof.Dr. Taha Saleh Hamou ◽  
Asst.Prof.Dr. Misbah Alttahir Jallab
Keyword(s):  
Organizational Culture ◽  
Quality Management ◽  
Total Quality Management ◽  
Enterprise Management ◽  
National Endowment ◽  
Total Quality ◽  
Descriptive Data ◽  
Banking Institution ◽  
High Degree

The present study addressed the issue of the overall quality of the Algerian enterprise management through the viewpoint of some supervisors, so that the study was conducted on a sample of ten supervisors National Fund for the provision and reserve in M’sila a banking institution. The study applied a questionnaire to ensure total quality management dimensions, in order to identify the extent of the application of these principles, using the descriptive data and the appropriate statistics, the study found that more than 80% of the supervisors confirmed that they are applying TQM is a high degree dimensions on customers, workers and improve operations and administrative requirements of the competition and organizational culture

Tingkat Kepuasan Nasabah Pada Bank Syariah Mandiri Cabang Bogor

2019 ◽  
Vol 4 (2) ◽  
pp. 34
Author(s):  
Priyo Wismantoro ◽  
Fika Dwiyanti
Keyword(s):  
Quality Of Service ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Competitive Advantage ◽  
Customer Service ◽  
General Level ◽  
Customer Focus ◽  
Quality Improvements ◽  
Level Of Satisfaction

Business banking is a service business based on principles of trust and t5he customer is a major asset. Under conditions of business competition among banks strict bank that has resulted in only a competitive advantage (compatative advantage as well as a competitive advantage) who can reach the highest position in the eyes of cusmers or the public. Competitive advantage can be obtained from the quality of customer servicr, so the focus on customers (customer focus), responsive to the development of customer desires and continuously innovate is an acitivity that can be done to anticipate the cimpetitive conditions. In this case, the bank should always evaluate the quality of service given to customers and is reflected in the level of customer satisfaction obtained. Rate the quality of service branch of bank syariah mandiri bogor whole is still under service, because it still was below expectations, this is evident also that the general level of service is still not meeting customer expectations, because the level of hope (expectation0 the customer is generally higher than the level of performance (perfromance) or perception(perception)customer.        Empathy dimension of service quality dimensions are most critical or have any impact on the most powerful influence on the level of satisfaction. In this case, the willingness og bank syariah mandiri branch bogor provide individual attention in serving its clients is crucial. Empathy dimension attributes inclide individual attention, operational time , personal attention, giving interests, and understand the needs. These attributes is the main priority of service quality improvements are intensive and comprehensive.           Customer service strategy to be implemented by the management of bank syariah mandiri in perspective five dimensioris of service quality(tangibles, realiability,responsiveness, assurance and empathy) looks not optimal. In an effort to provide the best service (service excellence) and focus to the customer(customer focus), then the customer satisfaction can be obatained with significantly improved and the improvement of quality of serivice aspects and impticalions of the strategy need to be consldered

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