Automating Incident Categorization in a Support Request System

2021 ◽  
Author(s):  
T. M. T. M. Cooray ◽  
◽  
M. K. A. Ariyaratne ◽  
M. D. R. Perera ◽  
◽  
...  
Keyword(s):  
Support Group ◽  
Tracking System ◽  
Incident Management ◽  
Customer Support ◽  
The Past ◽  
Business Operations ◽  
System Issue ◽  
Role Of It ◽  
The Impact

With the expansion of the role of IT, organizations tend to maintain a support request system/ Issue Tracking System (ITS) to handle issues. ITSs are designed to streamline the process of customer support and keep a track of all the reported issues. Incident Management (IM) makes efforts to re-establish standard business operations reducing the impact and maintaining the quality and availability [1]. An incident also refers to a ticket. The manual categorization of raised issues infers an improper assignment of incident tickets, cause delays in the entire procedure of dispatch. The focus of this research is to automate the incident categorization (IC) and transfer to the appropriate support group forecasting the resolution for frequent issues based on the past.

Pupil with Obsessive-Compulsive Disorder

2017 ◽  
Vol 7 (2) ◽  
pp. 7-25
Author(s):  
Karolina Diallo
Keyword(s):  
Obsessive Compulsive Disorder ◽  
School Performance ◽  
School Environment ◽  
Detrimental Effect ◽  
Obsessive Compulsive ◽  
Compulsive Disorder ◽  
The Past ◽  
And Performance ◽  
The Impact

Pupil with Obsessive-Compulsive Disorder. Over the past twenty years childhood OCD has received more attention than any other anxiety disorder that occurs in the childhood. The increasing interest and research in this area have led to increasing number of diagnoses of OCD in children and adolescents, which affects both specialists and teachers. Depending on the severity of symptoms OCD has a detrimental effect upon child's school performance, which can lead almost to the impossibility to concentrate on school and associated duties. This article is devoted to the obsessive-compulsive disorder and its specifics in children, focusing on the impact of this disorder on behaviour, experience and performance of the child in the school environment. It mentions how important is the role of the teacher in whose class the pupil with this diagnosis is and it points out that it is necessary to increase teachers' competence to identify children with OCD symptoms, to take the disease into the account, to adapt the course of teaching and to introduce such measures that could help children reduce the anxiety and maintain (or increase) the school performance within and in accordance with the school regulations and curriculum.

History and Morality

2020 ◽  
Author(s):  
Donald Bloxham
Keyword(s):  
Foreign Country ◽  
Moral Thought ◽  
Majority Opinion ◽  
The Past ◽  
Wide Range ◽  
Moral Judgements ◽  
Value Judgements ◽  
The Impact

Against majority opinion within his profession, Donald Bloxham argues that it is legitimate, often unavoidable, and frequently important for historians to make value judgements about the past. History and Morality draws on a wide range of historical examples, and its author’s insights as a practising historian. Examining concepts like impartiality, neutrality, contextualization, and the use and abuse of the idea of the past as a foreign country, Bloxham’s book investigates how the discipline has got to the point where what is preached can be so inconsistent with what is practised. It illuminates how far tacit moral judgements infuse works of history, and how strange those histories would look if the judgements were removed. Bloxham argues that rather than trying to eradicate all judgemental elements from their work historians need to think more consistently about how, and with what justification, they make the judgements that they do. The importance of all this lies not just in the responsibilities that historians bear towards the past—responsibilities to take historical actors on those actors’ own terms and to portray the impact of those actors’ deeds—but also in the role of history as a source of identity, pride, and shame in the present. The account of moral thought in History and Morality has ramifications far beyond the activities of vocational historians.

The Role of UBI in Mitigating the Effects of Psychosocial Stressors: A Review and Proposal

2021 ◽  
pp. 003329412110051
Author(s):  
Rashmi Gupta ◽  
Jemima Jacob ◽  
Gaurav Bansal
Keyword(s):  
Role Stress ◽  
Psychosocial Stressors ◽  
Basic Income ◽  
Economic Stability ◽  
The Past ◽  
Individual Outcomes ◽  
Long Term Impact ◽  
The Impact

Psychosocial stressors and social disadvantages contribute to inequalities in opportunities and outcomes. In the current paper, we use an epidemiological perspective and highlight the role stress plays on individuals by reviewing the outcomes of major stressors such as poverty and unemployment. We further analyzed the psychological and physical cost of these stressors and their long-term impact. We examined the role of universal basic income and closely looked at income experiments that were implemented in the past, in terms of their effectiveness in enhancing the community as well as individual outcomes and propose the UBI as a tool for alleviating the impact of these stressors. At a time when a major pandemic (e.g., COVID-19) threatens economic stability and health globally, we believe the UBI is relevant now, more than ever.

New Agendas for Special Education Policy: What the National Reports Haven't Said

1987 ◽  
Vol 53 (4) ◽  
pp. 295-299 ◽  
Author(s):  
Marleen Pugach ◽  
Mara Sapon-Shevin
Keyword(s):  
Special Education ◽  
Education Policy ◽  
Educational Reform ◽  
Special Focus ◽  
Special Education Policy ◽  
The Past ◽  
The Subject ◽  
The Impact ◽  
The Relationship

The calls for educational reform that have dominated the professional and lay literature for the past few years have been decidedly silent in discussing the role of special education either as a contributor or a solution to the problems being raised. As an introduction to this “Special Focus” on the relationship between general educational reform and special education, this article summarizes some of the more prominent reports with regard to their treatment (and nontreatment) of special education. The impact of proposed reforms for the conceptualization and operation of special education is the subject of the five articles that follow.

scholarly journals Public policy, public utility and citizens: The impact of privatization

2017 ◽  
Author(s):  
Μαντώ Λαμπροπούλου (Manto Lampropoulou)
Keyword(s):  
Public Utility ◽  
Network Industries ◽  
Public Enterprises ◽  
Economic Implications ◽  
The Past ◽  
Key Stakeholders ◽  
Post War ◽  
The Impact ◽  
The Relationship

Over the past two decades, utilities policy in Greece has been steadily shifting towards privatization and liberalization. This shift signified a critical reconsideration of the boundaries and the dynamics of the relationship between the state and the market in network industries. Public debate usually focuses on issues of ownership of public enterprises and economic performance. On the contrary, this book places the emphasis on the socio-economic implications of utilities policy for citizens. A key issue is the impact of privatization on the relationship between government (state), public enterprises (market) and citizens (society). The study covers the period from the post-war state monopolies to the current circumstances of mixed/private ownership of public enterprises and liberalized markets. The main questions addressed in this book are the following: What is the rationale (legitimization) for government intervention in the utilities sector? What are the politics of nationalization and privatization? How different policy contexts affect the institutional, organizational and regulatory framework of the utilities sector? Who are the key-stakeholders and policy actors? What is the role of citizens? What is the (re)distribution of utilities policy costs and benefits among stakeholders?

scholarly journals Inferring recent evolutionary changes in speech sounds

2021 ◽  
Vol 376 (1824) ◽  
Author(s):  
Steven Moran ◽  
Nicholas A. Lester ◽  
Eitan Grossman
Keyword(s):  
Language Contact ◽  
Language Evolution ◽  
Speech Sounds ◽  
Theme Issue ◽  
Short Term ◽  
The Past ◽  
Evolutionary Changes ◽  
The One ◽  
The Impact

In this paper, we investigate evolutionarily recent changes in the distributions of speech sounds in the world's languages. In particular, we explore the impact of language contact in the past two millennia on today's distributions. Based on three extensive databases of phonological inventories, we analyse the discrepancies between the distribution of speech sounds of ancient and reconstructed languages, on the one hand, and those in present-day languages, on the other. Furthermore, we analyse the degree to which the diffusion of speech sounds via language contact played a role in these discrepancies. We find evidence for substantive differences between ancient and present-day distributions, as well as for the important role of language contact in shaping these distributions over time. Moreover, our findings suggest that the distributions of speech sounds across geographic macro-areas were homogenized to an observable extent in recent millennia. Our findings suggest that what we call the Implicit Uniformitarian Hypothesis, at least with respect to the composition of phonological inventories, cannot be held uncritically. Linguists who would like to draw inferences about human language based on present-day cross-linguistic distributions must consider their theories in light of even short-term language evolution. This article is part of the theme issue ‘Reconstructing prehistoric languages’.

scholarly journals A Review of Finance–Growth Nexus Theories: How Does Development Finance Fits in?

2015 ◽  
Vol 10 (1) ◽  
pp. 83-91 ◽  
Author(s):  
Nyankomo Marwa ◽  
Stephen Zhanje
Keyword(s):  
Developed Countries ◽  
Theoretical Development ◽  
Current Debate ◽  
Conventional Model ◽  
Development Finance ◽  
The Past ◽  
Concise Review ◽  
The Impact ◽  
Finance Growth Nexus

Abstract The finance growth-nexus debates have been contentious over the past three decades both empirically and theoretically. To contribute to this debate, the current paper presents a concise review of finance-growths nexus theoretical development and the current debate around growth-finance nexus theories. Then, it extends the current theoretical debate to include development finance within the broader scheme of finance-growth discourse. The key emerging trend is that, most of the contemporary theories trying to explain finance growth nexus have been exclusively focusing on the standard finance in general. Little attention has been devoted to understand the role of development finance on finance-growth nexus. It concludes that, for a more comprehensive understanding of the finance growth nexus, the role of development finance should be integrated in theory of finance-growth nexus. The paper demonstrates that conventional model of finance-growth nexus is more likely to underestimate the magnitude of the impact of finance on economic growth especially for less developed countries. The paper suggests that, a model which breakdown the finance into standard finance subgroup and development finance subgroup may provide more accurate and insightful findings.

Reward Dominance in Tax-Reporting Experiments: The Role of Context

1999 ◽  
Vol 21 (1) ◽  
pp. 20-31 ◽  
Author(s):  
Martha L. Wartick ◽  
Silvia A. Madeo ◽  
Cynthia C. Vines
Keyword(s):  
Experimental Economics ◽  
Real World ◽  
Psychological Theory ◽  
Role Playing ◽  
Contextual Cues ◽  
Individual Subject ◽  
The Past ◽  
Tax Reporting ◽  
The Impact

During the past decade, the experimental economics method increasingly has been used to study the impact of tax policy on taxpayer behavior. Experimental economics in taxation typically tests tax applications of expected utility and psychological theory by creating a real microeconomy in the laboratory. A key requirement is strict control over the parameters of the experimental setting and subject preferences. One generally accepted procedure to achieve experimental control is to avoid references to real-world phenomena in instructions to subjects. The reasoning underlying this procedure is that if subjects associate the experiment with real-world phenomena, they may make decisions based on values associated with the real-world context instead of the rewards and penalties of the microeconomy. Despite this, several recent tax-reporting experiments that otherwise conform to the experimental economics method have used explicit tax terminology. In discussing the results of these experiments, the authors and commentators stated that the results probably were not affected by the tax context. We conducted an experiment to further examine whether the results of a tax-reporting experiment were affected by context. We found that subjects reported significantly more income when the context of the experiment was tax than when the context was nontax. This effect differed, however, depending on the age of the subjects. While subjects 25 years of age and older reported approximately twice as much income in the tax context as they did in the nontax context, subjects under 25 reported only slightly more in the tax context than in the nontax context. These results provide evidence that role playing based on individual subject characteristics occurred when contextual cues were provided.

Gender and Computer Anxiety

2005 ◽  
pp. 1257-1265
Author(s):  
Sue E. Kase ◽  
Frank E. Ritter
Keyword(s):  
Information Systems ◽  
Computer Anxiety ◽  
Individual Performance ◽  
Psychological Effects ◽  
Negative Attitudes ◽  
The Past ◽  
Computer Based ◽  
Per Capita ◽  
The Impact

Because of their ability to enhance productivity, computers have become ubiquitous in the workplace. By the early 1990s the use of computers in the workplace reached a per capita penetration that the telephone took 75 years to achieve (Webster & Martocchio, 1992). During the past several decades, there has been both speculation and hard research related to the psychological effects of computer technology. More recently the role of attitudes towards computers in influencing the acceptance and use of computer-based management information systems (MIS) has been highlighted by a growing number of MIS researchers. Generally, these studies focus on the negative attitudes towards computers and concerns about the impact of MIS on individual performance in the workplace.

scholarly journals Sciences and audiences along the last century: the impact of Astronomy Education

2018 ◽  
Vol 13 (S349) ◽  
pp. 474-478
Author(s):  
Rosa M. Ros ◽  
Beatriz Garca
Keyword(s):  
Secondary Teachers ◽  
Astronomy Education ◽  
Interest In Science ◽  
The Past ◽  
The World ◽  
History Of ◽  
The Impact ◽  
Made In ◽  
Science Activities

AbstractJust as in the past, the development of the natural sciences and in particular of astronomy has changed the history of humanity. If we think about the role of our discipline into the future, it shows its enormous power in the field of education, owing to the possibility of awakening interest in science in very varied audiences. Within the framework of the enormous progress made in the technologies related to astronomy, many of them of daily use, the role of the astronomer in the era of Communications acquires fundamental importance.In this presentation, we will try to make a journey through the different ways of presenting astronomical topics for different audiences over the last 100 years. In turn, we will show some specific achievements, associated with education programmes of the discipline. We discuss the impact produced by proposals that are both rigorous in terms of content, and also appeal to the development of the human being in an integral manner, within the framework of citizen science activities.For this research, we have taken into account the uninterrupted development of the NASE programme, which has performed 112 courses in 24 countries throughout the world and in different languages. NASE has involved 4966 secondary teachers in the last eight years.

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