scholarly journals SENTIMENT ANALYSIS OF CUSTOMER REVIEWS

2021 ◽  
Vol 4 (1) ◽  
pp. 113-125
Author(s):  
Syed Rashiq Nazar ◽  
◽  
Tapalina Bhattasali
Keyword(s):  
Machine Learning ◽  
Sentiment Analysis ◽  
Language Processing ◽  
Binary Classification ◽  
Classification Problem ◽  
Supervised Machine Learning ◽  
Frequency Model ◽  
Customer Reviews ◽  
Machine Learning Model ◽  
Logistic Regression Algorithm

Sentiment analysis is a process in which we classify text data as positive, negative, or neutral or into some other category, which helps understand the sentiment behind the data. Mainly machine learning and natural language processing methods are combined in this process. One can find customer sentiment in reviews, tweets, comments, etc. A company needs to evaluate the sentiment behind the reviews of its product. Customer sentiment can be a valuable asset to the company. This ultimately helps the company make better decisions regarding its product marketing and improving product quality. This paper focuses on the sentiment analysis of customer reviews from Amazon. The reviews contain textual feedback along with a rating system. The aim is to build a supervised machine learning model to classify the review as positive or negative. As reviews are in the text format, there is a need to vectorize the text to numerical format for the computer to process the data. To do this, we use the Bag-of-words model and the TF-IDF (Term Frequency-Inverse Document Frequency) model. These two models are related to each other, and the aim is to find which model performs better in our case. The problem in our case is a binary classification problem; the logistic regression algorithm is used. Finally, the performance of the model is calculated using a metric called the F1 score.

Evaluating Annotated Dataset of Customer Reviews for Aspect Based Sentiment Analysis

2021 ◽  
Author(s):  
Dimple Chehal ◽  
Parul Gupta ◽  
Payal Gulati
Keyword(s):  
Machine Learning ◽  
Support Vector Machine ◽  
Sentiment Analysis ◽  
Nearest Neighbor ◽  
Supervised Machine Learning ◽  
Support Vector ◽  
Product Reviews ◽  
K Nearest Neighbor ◽  
Customer Reviews ◽  
Percent Accuracy

Sentiment analysis of product reviews on e-commerce platforms aids in determining the preferences of customers. Aspect-based sentiment analysis (ABSA) assists in identifying the contributing aspects and their corresponding polarity, thereby allowing for a more detailed analysis of the customer’s inclination toward product aspects. This analysis helps in the transition from the traditional rating-based recommendation process to an improved aspect-based process. To automate ABSA, a labelled dataset is required to train a supervised machine learning model. As the availability of such dataset is limited due to the involvement of human efforts, an annotated dataset has been provided here for performing ABSA on customer reviews of mobile phones. The dataset comprising of product reviews of Apple-iPhone11 has been manually annotated with predefined aspect categories and aspect sentiments. The dataset’s accuracy has been validated using state-of-the-art machine learning techniques such as Naïve Bayes, Support Vector Machine, Logistic Regression, Random Forest, K-Nearest Neighbor and Multi Layer Perceptron, a sequential model built with Keras API. The MLP model built through Keras Sequential API for classifying review text into aspect categories produced the most accurate result with 67.45 percent accuracy. K- nearest neighbor performed the worst with only 49.92 percent accuracy. The Support Vector Machine had the highest accuracy for classifying review text into aspect sentiments with an accuracy of 79.46 percent. The model built with Keras API had the lowest 76.30 percent accuracy. The contribution is beneficial as a benchmark dataset for ABSA of mobile phone reviews.

scholarly journals Machine Learning Based Object Classification and Identification Scheme Using an Embedded Millimeter-Wave Radar Sensor

Sensors ◽  
2021 ◽  
Vol 21 (13) ◽  
pp. 4291
Author(s):  
Homa Arab ◽  
Iman Ghaffari ◽  
Lydia Chioukh ◽  
Serioja Tatu ◽  
Steven Dufour
Keyword(s):  
Machine Learning ◽  
Cross Sections ◽  
Binary Classification ◽  
Low Noise ◽  
Supervised Machine Learning ◽  
Radar Sensor ◽  
Radar Cross Sections ◽  
Machine Learning Model ◽  
Wave Radar ◽  
The One

A target’s movements and radar cross sections are the key parameters to consider when designing a radar sensor for a given application. This paper shows the feasibility and effectiveness of using 24 GHz radar built-in low-noise microwave amplifiers for detecting an object. For this purpose a supervised machine learning model (SVM) is trained using the recorded data to classify the targets based on their cross sections into four categories. The trained classifiers were used to classify the objects with varying distances from the receiver. The SVM classification is also compared with three methods based on binary classification: a one-against-all classification, a one-against-one classification, and a directed acyclic graph SVM. The level of accuracy is approximately 96.6%, and an F1-score of 96.5% is achieved using the one-against-one SVM method with an RFB kernel. The proposed contactless radar in combination with an SVM algorithm can be used to detect and categorize a target in real time without a signal processing toolbox.

scholarly journals Predictive Models of Student College Commitment Decisions Using Machine Learning

Data ◽  
2019 ◽  
Vol 4 (2) ◽  
pp. 65 ◽  
Author(s):  
Kanadpriya Basu ◽  
Treena Basu ◽  
Ron Buckmire ◽  
Nishu Lal
Keyword(s):  
Machine Learning ◽  
Liberal Arts ◽  
Optimal Allocation ◽  
Binary Classification ◽  
Classification Problem ◽  
Machine Learning Algorithms ◽  
Supervised Machine Learning ◽  
Machine Learning Techniques ◽  
Learning Techniques ◽  
Student College

Every year, academic institutions invest considerable effort and substantial resources to influence, predict and understand the decision-making choices of applicants who have been offered admission. In this study, we applied several supervised machine learning techniques to four years of data on 11,001 students, each with 35 associated features, admitted to a small liberal arts college in California to predict student college commitment decisions. By treating the question of whether a student offered admission will accept it as a binary classification problem, we implemented a number of different classifiers and then evaluated the performance of these algorithms using the metrics of accuracy, precision, recall, F-measure and area under the receiver operator curve. The results from this study indicate that the logistic regression classifier performed best in modeling the student college commitment decision problem, i.e., predicting whether a student will accept an admission offer, with an AUC score of 79.6%. The significance of this research is that it demonstrates that many institutions could use machine learning algorithms to improve the accuracy of their estimates of entering class sizes, thus allowing more optimal allocation of resources and better control over net tuition revenue.

Classification Approach for Sentiment Analysis Using Machine Learning

2021 ◽  
pp. 94-115
Author(s):  
Satyen M. Parikh ◽  
Mitali K. Shah
Keyword(s):  
Machine Learning ◽  
Sentiment Analysis ◽  
Language Processing ◽  
Nearest Neighbor ◽  
Learning Algorithm ◽  
Supervised Machine Learning ◽  
Computational Semantics ◽  
K Nearest Neighbor ◽  
Modeling Methodology ◽  
N Gram

A utilization of the computational semantics is known as natural language processing or NLP. Any opinion through attitude, feelings, and thoughts can be identified as sentiment. The overview of people against specific events, brand, things, or association can be recognized through sentiment analysis. Positive, negative, and neutral are each of the premises that can be grouped into three separate categories. Twitter, the most commonly used microblogging tool, is used to gather information for research. Tweepy is used to access Twitter's source of information. Python language is used to execute the classification algorithm on the information collected. Two measures are applied in sentiment analysis, namely feature extraction and classification. Using n-gram modeling methodology, the feature is extracted. Through a supervised machine learning algorithm, the sentiment is graded as positive, negative, and neutral. Support vector machine (SVM) and k-nearest neighbor (KNN) classification models are used and demonstrated both comparisons.

scholarly journals Sentiment Analysis Based on Movie Reviews using Various Classification Techniques : A Review

2021 ◽  
pp. 197-208
Author(s):  
Karishma Kaushik ◽  
Mahesh Parmar
Keyword(s):  
Machine Learning ◽  
Sentiment Analysis ◽  
Language Processing ◽  
Social Networking Sites ◽  
Opinion Mining ◽  
Classification Problem ◽  
Analysis Model ◽  
Linguistic Processing ◽  
General Feeling ◽  
Language Characteristics

Sentimental analysis is also called "opinion mining" analyses attitudes and classifies text views. It relates to the use of natural language processing, text, and linguistic processing. A huge amount of data is created with the rapid growth of web technologies. Social networking sites are now popular and normal places where feelings can be shared by short messages. These sentiments involve happiness, sadness, anxiety, fear, etc. The analysis of short texts tends to recognize the crowd's sentiment. Sentiment Analysis on IMDb moviereviews describes a reviewer's general feeling or impression of a movie. Since the perceptions of humans improve the effectiveness of products & since a movie'ssuccess or failure depending on its review, costs are rising, and a good sentiment analysis model needs to be developed, that classifies moviereviews. Machine learning methods use ML algorithms to carry out sentiment analysis as a standard classification problem using syntactic and language characteristics. There are some methods of machine learning used for sentiment analysis in this paper. Most of the sentiment analysis is performed using SVM, RF, ANN, and NB, Algorithms of DT, BN, & KNN.

scholarly journals Supervised Machine Learning Algorithms for Sentiment Analysis of Bangla Newspaper

2021 ◽  
Vol 11 (2) ◽  
pp. 15-23
Author(s):  
Sabrina Jahan Maisha ◽  
Nuren Nafisa ◽  
Abdul Kadar Muhammad Masum
Keyword(s):  
Machine Learning ◽  
Sentiment Analysis ◽  
Language Processing ◽  
Nearest Neighbor ◽  
Online News ◽  
Machine Learning Algorithms ◽  
Supervised Machine Learning ◽  
Support Vector ◽  
K Nearest Neighbor ◽  
Aged People

We can state undoubtedly that Bangla language is rich enough to work with and implement various Natural Language Processing (NLP) tasks. Though it needs proper attention, hardly NLP field has been explored with it. In this age of digitalization, large amount of Bangla news contents are generated in online platforms. Some of the contents are inappropriate for the children or aged people. With the motivation to filter out news contents easily, the aim of this work is to perform document level sentiment analysis (SA) on Bangla online news. In this respect, the dataset is created by collecting news from online Bangla newspaper archive.  Further, the documents are manually annotated into positive and negative classes. Composite process technique of “Pipeline” class including Count Vectorizer, transformer (TF-IDF) and machine learning (ML) classifiers are employed to extract features and to train the dataset. Six supervised ML classifiers (i.e. Multinomial Naive Bayes (MNB), K-Nearest Neighbor (K-NN), Random Forest (RF), (C4.5) Decision Tree (DT), Logistic Regression (LR) and Linear Support Vector Machine (LSVM)) are used to analyze the best classifier for the proposed model. There has been very few works on SA of Bangla news. So, this work is a small attempt to contribute in this field. This model showed remarkable efficiency through better results in both the validation process of percentage split method and 10-fold cross validation. Among all six classifiers, RF has outperformed others by 99% accuracy. Even though LSVM has shown lowest accuracy of 80%, it is also considered as good output. However, this work has also exhibited surpassing outcome for recent and critical Bangla news indicating proper feature extraction to build up the model.

Mol2vec: Unsupervised Machine Learning Approach with Chemical Intuition

2017 ◽  
Author(s):  
Sabrina Jaeger ◽  
Simone Fulle ◽  
Samo Turk
Keyword(s):  
Machine Learning ◽  
Language Processing ◽  
Supervised Machine Learning ◽  
Learning Approach ◽  
Learning Approaches ◽  
Unsupervised Machine Learning ◽  
Feature Representations ◽  
Machine Learning Approach ◽  
The Individual ◽  
Vector Representations

Inspired by natural language processing techniques we here introduce Mol2vec which is an unsupervised machine learning approach to learn vector representations of molecular substructures. Similarly, to the Word2vec models where vectors of closely related words are in close proximity in the vector space, Mol2vec learns vector representations of molecular substructures that are pointing in similar directions for chemically related substructures. Compounds can finally be encoded as vectors by summing up vectors of the individual substructures and, for instance, feed into supervised machine learning approaches to predict compound properties. The underlying substructure vector embeddings are obtained by training an unsupervised machine learning approach on a so-called corpus of compounds that consists of all available chemical matter. The resulting Mol2vec model is pre-trained once, yields dense vector representations and overcomes drawbacks of common compound feature representations such as sparseness and bit collisions. The prediction capabilities are demonstrated on several compound property and bioactivity data sets and compared with results obtained for Morgan fingerprints as reference compound representation. Mol2vec can be easily combined with ProtVec, which employs the same Word2vec concept on protein sequences, resulting in a proteochemometric approach that is alignment independent and can be thus also easily used for proteins with low sequence similarities.

scholarly journals Advancing Stress Detection Methodology with Deep Learning Techniques Targeting UX Evaluation in AAL Scenarios: Applying Embeddings for Categorical Variables

Electronics ◽  
2021 ◽  
Vol 10 (13) ◽  
pp. 1550
Author(s):  
Alexandros Liapis ◽  
Evanthia Faliagka ◽  
Christos P. Antonopoulos ◽  
Georgios Keramidas ◽  
Nikolaos Voros
Keyword(s):  
Machine Learning ◽  
Deep Learning ◽  
User Experience ◽  
Electrodermal Activity ◽  
Binary Classification ◽  
Research Question ◽  
Classification Problem ◽  
Categorical Variables ◽  
Stress Detection ◽  
Software Failures

Physiological measurements have been widely used by researchers and practitioners in order to address the stress detection challenge. So far, various datasets for stress detection have been recorded and are available to the research community for testing and benchmarking. The majority of the stress-related available datasets have been recorded while users were exposed to intense stressors, such as songs, movie clips, major hardware/software failures, image datasets, and gaming scenarios. However, it remains an open research question if such datasets can be used for creating models that will effectively detect stress in different contexts. This paper investigates the performance of the publicly available physiological dataset named WESAD (wearable stress and affect detection) in the context of user experience (UX) evaluation. More specifically, electrodermal activity (EDA) and skin temperature (ST) signals from WESAD were used in order to train three traditional machine learning classifiers and a simple feed forward deep learning artificial neural network combining continues variables and entity embeddings. Regarding the binary classification problem (stress vs. no stress), high accuracy (up to 97.4%), for both training approaches (deep-learning, machine learning), was achieved. Regarding the stress detection effectiveness of the created models in another context, such as user experience (UX) evaluation, the results were quite impressive. More specifically, the deep-learning model achieved a rather high agreement when a user-annotated dataset was used for validation.

scholarly journals Financial Context News Sentiment Analysis for the Lithuanian Language

2021 ◽  
Vol 11 (10) ◽  
pp. 4443
Author(s):  
Rokas Štrimaitis ◽  
Pavel Stefanovič ◽  
Simona Ramanauskaitė ◽  
Asta Slotkienė
Keyword(s):  
Machine Learning ◽  
Sentiment Analysis ◽  
Short Term Memory ◽  
Machine Learning Algorithms ◽  
Supervised Machine Learning ◽  
Experimental Investigations ◽  
Support Vector ◽  
Applied Machine Learning ◽  
Bayes Algorithm ◽  
Website Content

Financial area analysis is not limited to enterprise performance analysis. It is worth analyzing as wide an area as possible to obtain the full impression of a specific enterprise. News website content is a datum source that expresses the public’s opinion on enterprise operations, status, etc. Therefore, it is worth analyzing the news portal article text. Sentiment analysis in English texts and financial area texts exist, and are accurate, the complexity of Lithuanian language is mostly concentrated on sentiment analysis of comment texts, and does not provide high accuracy. Therefore in this paper, the supervised machine learning model was implemented to assign sentiment analysis on financial context news, gathered from Lithuanian language websites. The analysis was made using three commonly used classification algorithms in the field of sentiment analysis. The hyperparameters optimization using the grid search was performed to discover the best parameters of each classifier. All experimental investigations were made using the newly collected datasets from four Lithuanian news websites. The results of the applied machine learning algorithms show that the highest accuracy is obtained using a non-balanced dataset, via the multinomial Naive Bayes algorithm (71.1%). The other algorithm accuracies were slightly lower: a long short-term memory (71%), and a support vector machine (70.4%).

scholarly journals Obtaining Knowledge in Pathology Reports Through a Natural Language Processing Approach With Classification, Named-Entity Recognition, and Relation-Extraction Heuristics

2019 ◽  
pp. 1-8 ◽  
Author(s):  
Tomasz Oliwa ◽  
Steven B. Maron ◽  
Leah M. Chase ◽  
Samantha Lomnicki ◽  
Daniel V.T. Catenacci ◽  
...  
Keyword(s):  
Machine Learning ◽  
Natural Language Processing ◽  
Natural Language ◽  
Language Processing ◽  
Named Entity Recognition ◽  
Entity Recognition ◽  
Classification Model ◽  
Supervised Machine Learning ◽  
Named Entity ◽  
Pathology Reports

PURPOSE Robust institutional tumor banks depend on continuous sample curation or else subsequent biopsy or resection specimens are overlooked after initial enrollment. Curation automation is hindered by semistructured free-text clinical pathology notes, which complicate data abstraction. Our motivation is to develop a natural language processing method that dynamically identifies existing pathology specimen elements necessary for locating specimens for future use in a manner that can be re-implemented by other institutions. PATIENTS AND METHODS Pathology reports from patients with gastroesophageal cancer enrolled in The University of Chicago GI oncology tumor bank were used to train and validate a novel composite natural language processing-based pipeline with a supervised machine learning classification step to separate notes into internal (primary review) and external (consultation) reports; a named-entity recognition step to obtain label (accession number), location, date, and sublabels (block identifiers); and a results proofreading step. RESULTS We analyzed 188 pathology reports, including 82 internal reports and 106 external consult reports, and successfully extracted named entities grouped as sample information (label, date, location). Our approach identified up to 24 additional unique samples in external consult notes that could have been overlooked. Our classification model obtained 100% accuracy on the basis of 10-fold cross-validation. Precision, recall, and F1 for class-specific named-entity recognition models show strong performance. CONCLUSION Through a combination of natural language processing and machine learning, we devised a re-implementable and automated approach that can accurately extract specimen attributes from semistructured pathology notes to dynamically populate a tumor registry.

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