scholarly journals Support and Resistance of Public Officials Towards Current eGovernment Initiatives – A Case Study on Ukraine and Germany

2021 ◽  
Vol 14 (1-2021) ◽  
pp. 1-20
Author(s):  
Florian Lemke ◽  
Konstantin Ehrhardt ◽  
Olha Popelyshyn
Keyword(s):  
Transformative Change ◽  
Public Officials ◽  
Public Servants ◽  
Academic Literature ◽  
New Public ◽  
Recommendations For Action ◽  
Public Sector Employees ◽  
Educational Programmes ◽  
Survey Responses

This article provides insights on how German and Ukrainian public sector employees perceive and position themselves towards current eGovernment initiatives. After presenting the academic literature on the roles of individual public servants in transformative change processes in public administration, the eGovernment approaches followed by Germany and Ukraine are explained. The results of a survey (n = 74) conducted among public servants in both countries provide information on their perceived contribution to and participation in the digitisation of government service delivery, as well as reasons and causes for motivation or frustration in this context. By analysing the survey responses and identifying potential impediments of successful eGovernment implementation, the authors provide recommendations for action for executives that drive digital transformation, such as organising tool-specific training and Single Points of Contact for employees after introducing new processes and software, adjusting educational programmes for new public servants, and establishing a feedback and knowledge-sharing culture when creating new e-services.

The Manifestation of New Public Service Principles in Small-town Government: A Case Study of Grand Island, New York

2021 ◽  
pp. 0160323X2110031
Author(s):  
Jason D. Rivera ◽  
Andrew Uttaro
Keyword(s):  
New York ◽  
Public Service ◽  
Future Research ◽  
Public Servants ◽  
Engagement Strategies ◽  
New Public ◽  
Governance Practices ◽  
Grand Island ◽  
Inclusive Governance

Although New Public Service (NPS) principles are well known, their practice in local government settings has only been limitedly explored. As a means of better understanding governance practices that adhere to NPS principles in local contexts, this study engaged in a case study of Grand Island, New York. Through the analysis of interviews with elected officials and civic servant department heads, it is observed that public servants practice various public engagement strategies for gauging public sentiment and interests in public policy. However, these same public servants point out the challenges of public hearings and social media to understanding their citizens. Information on public servants’ notions of accountability is observed, which relates to how they view the public’s involvement in policy processes. Recommendations for future research are provided as a means of enhancing our understanding and development of more inclusive governance practices.

scholarly journals Implementing Co-Creation as a Policy Norm in Sweden — Steering Strategies for a Robust Municipal Organisation

2021 ◽  
Vol 9 (2) ◽  
pp. 89-106
Author(s):  
Inga Narbutaite Aflaki
Keyword(s):  
Service Management ◽  
Strategic Change ◽  
Transformative Change ◽  
Paradigmatic Shift ◽  
Local Municipalities ◽  
New Public ◽  
Key Factor ◽  
Major Transformation ◽  
Management Approaches

Abstract Building upon findings from a strategically selected case study of a pioneering Swedish municipality, Jönköping, a participant in a Horizon2020 project on co-creating public service innovations in Europe (CoSIE), this paper illustrates how local municipalities may take a systemic approach to creating the necessary conditions for sustainable co-creation and assesses whether this illustrates an ongoing paradigmatic shift in service management and culture. The strategic change management efforts in adapting a public sector organisation to a co-creation culture, are assessed against a normative theoretical framework for such a transformative change (Finansdepartementet 2018; Torfing et al, 2016;). The study employs the concept of co-creation to highlight the paradigmatic shift in the approach to citizens as service end users from passive clients to active citizens with resources and capabilities to exert an impact on service design, delivery, and value creation. Th e article offers new insights into how a robust organisation may be moving towards a new public administration paradigm that accommodates co-creation, and especially how a new approach to management based on trust may be strategically implemented as a key factor in facilitating systemic change (Torfing et al, 2016). Against the background of a significant shortage of studies exploring how conditions for such a transformative change are created at different system levels, the article examines a longitudinal real-time study and illustrates new management approaches, strategies, and tools used. The study also contributes a normative framework to explore a shift to more trust-based steering and a more nuanced explanation of an ongoing managerial shift towards a ‘co-creation’ paradigm. It argues that achieving trust-based steering has major potential to facilitate a co-creation culture but that a paradigmatic shift towards such a culture requires congruence in discourses and actions on different system levels and a major transformation of approaches, roles, and relationship dynamics between senior and first-line management.

Case Study #3: When I Was a Lad & Modern Major-General by William S. Gilbert

Public Voices ◽  
2016 ◽  
Vol 13 (1) ◽  
pp. 177
Author(s):  
Kenneth Nichols
Keyword(s):  
Nineteenth Century ◽  
Government Official ◽  
Political Satire ◽  
Public Officials ◽  
Generalist Education ◽  
Arthur Sullivan ◽  
Major General

“When I Was a Lad” is from H.M.S. Pinafore, a nineteenth century British operetta by William S. Gilbert and Arthur Sullivan. It’s sung by a man who has become “the ruler of the Queen’s Navy.” Through the song, he tells about his climb to success. “I Am the Very Model of a Modern Major-General” is from Pirates of Penzance. Sung by the major-general, it extols his many qualifications and hints at his ambition.Gilbert and Sullivan’s comic operas often involved political satire, and this is the case with both of these songs. Both songs describe the talents, experience, qualifications of a government official. Both songs poke fun of officials and their self-importance. Both songs point to the benefit of having a broad, generalist education for higher-level positions. And both songs make the point that public officials need appropriate qualifications and experience. But the characters singing these songs display many differences as well, and very different outlooks on how to succeed. As you follow the lyrics, what do you make of the two gentlemen? Who would you want to work for? Who would you want working for you?

scholarly journals ‘Women take care and men take charge’: The case of leadership and gender in the Public and Commercial Services Union

2020 ◽  
pp. 0143831X2094368
Author(s):  
Julie Prowse ◽  
Peter Prowse ◽  
Robert Perrett
Keyword(s):  
Leadership Style ◽  
Trade Unions ◽  
Union Leader ◽  
The Public ◽  
Union Leadership ◽  
Positive Attitudes ◽  
Union Leaders ◽  
And Gender ◽  
Survey Responses

This article presents the findings of a case study that aimed to understand the specific leadership styles that are valued by women and men lay representatives in the Public and Commercial Services Union (PCS) and to determine the gendered implications for increasing women’s leadership and representation in trade unions. Survey responses from PCS lay representatives (reps) show the majority of women and men agreed that the leadership style they value, and that makes a good union leader, is post-heroic (communal) leadership. This approach is associated with leadership characteristics such as being helpful, sensitive and kind and are generally practised by women. This contrasts with male union leaders who are associated with a traditional, heroic (agentic) leadership style characterised by confidence, self-reliance and decisiveness. Although some differences exist that highlight gender issues, both women and men lay reps have positive attitudes towards increasing women’s representation and participation in union leadership.

scholarly journals External Shocks in the Art Markets: How Did the Portuguese, the Spanish and the Brazilian Art Markets React to COVID-19 Global Pandemic? Data Analysis and Strategies to Overcome the Crisis

Arts ◽  
2021 ◽  
Vol 10 (3) ◽  
pp. 47
Author(s):  
Adelaide Duarte ◽  
Ana Letícia Fialho ◽  
Marta Pérez-Ibáñez
Keyword(s):  
Art Market ◽  
External Shocks ◽  
Art Markets ◽  
Art Galleries ◽  
Academic Literature ◽  
Brazilian Art ◽  
Global Pandemic ◽  
The Social ◽  
The Impact

The spread of the COVID-19 pandemic worldwide, and the restrictions imposed by the social distance and the enforced confinement, are having an impact on the art markets globally. The aim of this article is to evaluate the impact of an external shock in the primary art market, using three countries as a case study: Portugal, Spain, and Brazil. These geographies have in common being at the margins in the art market’s main art hubs. It is intended to analyze how agents are responding to the new context, according to the data gathered within the gallery sector. The methods applied in the research are a combination of surveys carried out by the authors, field-based observation, along with an academic literature review, complemented by international and national reports analysis. The study’s main findings allow us to characterize the art market as a very resilient sector that energetically responded to the crisis, able to adapt and overcome challenges imposed by the new pandemic situation. Contemporary art galleries expanded digital activities, kept participating in art fairs hybrid models, continued to focus on internationalization, and pointed to the strengthening of public policies towards the sector and partnerships as key strategies to overcome the crisis.

CHANGES IN MANAGEMENT AND GOVERNANCE IN PUBLIC ADMINISTRATION. CASE STUDY IN ROMANIA

2021 ◽  
Vol 14(63) (1) ◽  
pp. 71-84
Author(s):  
Maria Popescu ◽  
Lidia Mândru
Keyword(s):  
Conceptual Framework ◽  
Public Administration ◽  
Public Management ◽  
New Public Management ◽  
Modern Approach ◽  
The Public ◽  
New Public ◽  
Management Perspective

"The paper addresses to the Public Administration (PA) from the management perspective. The first part of the study defines the conceptual framework of the two management doctrines, generically called the New Public Management and New Public Government. The second part of the paper reviews the transformation movement in PA management and governance in Romania in the last two decades. The methodology of the study consists in the analysis of the recent theoretic studies on PA modern approach, and official documents, national and European reports, and other publications related to the PA reform in Romania. "

A Case Study of a Hospital Workplace Culture of Injustice for Women Physicians

2020 ◽  
Vol 10 (1) ◽  
pp. 15-36
Author(s):  
Darrell Norman Burrell ◽  
Anton Shufutinsky ◽  
Shanta Bland ◽  
Cherise M. Cole ◽  
Jorja B Wright ◽  
...  
Keyword(s):  
Sexual Harassment ◽  
Organizational Development ◽  
Corporate Culture ◽  
Equal Employment Opportunity Commission ◽  
Female Physicians ◽  
Diversity And Inclusion ◽  
Medical Centers ◽  
And Gender ◽  
Survey Responses

Decades after the U.S. Equal Employment Opportunity Commission (EEOC) issued regulations surrounding sexual harassment, hospital medical centers still struggle to identify and implement policies and practices to proactively address and mitigate occurrences of sexual harassment and gender inequality. An organizational development intervention occurred in which all the female physicians completed a climate survey developed to evaluate the hospital's toxic corporate culture around equity and diversity. Survey responses highlight significant issues of concern around diversity and inclusion from the perspective of women in toxic workplace hospital settings, especially for female physicians.

Modernising monstrosities and transformational traumas: social theory, criminal justice and morality

2016 ◽  
Author(s):  
Philip Whitehead
Keyword(s):  
Criminal Justice ◽  
Public Management ◽  
New Public Management ◽  
Community Supervision ◽  
Moral Foundations ◽  
Neoliberal Capitalism ◽  
New Public ◽  
Probation Service

The final chapter draws together the theoretical and empirical insights advanced in this book. The author justifies the claim that the probation service, criminal justice system, and penal policy, have been subjected to systematic political incursions since 1997 that constitute modernising monstrosities and transformational traumas. In fact, criminal justice reflects and reproduces the organisational logic of neoliberal capitalism, supported by the new public management. These monstrosities and traumas have serious implications for probation staff and their practices, the 21 Community Rehabilitation Companies, community supervision, the prison system that continues to expand, and the moral foundations of criminal justice. This theoretical and empirical excavation of criminal justice from 1997 to 2015 is a detailed case study of politico-economic, ideological and material reconfiguration under the harsh realities of the neoliberal order.

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