Back to Basics: City Services and 311 Service Requests

With data from service delivery requests in twenty-nine cities, this article reports on a comparative analysis of city service request systems (311 systems) and their operations. The study uses actual 311 service request data available through cities’ open data portals. A typology of thirty service type categories was created. Various hypotheses were tested. As city population increases, the number of service requests also increases. Garbage/recycling is the most commonly requested service, followed by code enforcement requests, parking, pickup of bulk items, and abandoned vehicles. Cities are no longer just using telephones for their users to submit requests but have also now incorporated other service channels. Service resolution times vary across cities and service category but there is some evidence that safety and health types of services receive priority and are resolved more quickly. The article ends with managerial and policy implications.

Gambling on Decentralization: How Sub-National Regulatory Interests Condition the Impact of Federal Policy

Intergovernmental relations scholars note a decentralizing trend transferring authority from national to state and local government in the American federalist system. Theory suggests that a misalignment of the interests of national and regional actors may lead to variation in sub-national regulatory environments. We investigate how different sub-national regulatory environments condition the impact of Tribal gaming. Using tribal-state gaming compacts and amendments from 1990–2010, we examine how restrictions in sub-national regulatory agreements condition intended impacts of the 1988 Indian Gaming Regulatory Act. We find that revenue sharing and market restrictions differentially influence the impact of gaming on tribal per capita income but not levels of unemployment. Through the case of Tribal gaming, we determine how sub-national agreements condition the relative accomplishment of policy goals important to Native nations.

The Fiscal Burden of Wildfires: State Expenditures and Funding Mechanisms for Wildfire Suppression in the Western U.S. and Implications for Federal Policy

The number and size of wildfires in the western United States have increased dramatically in the last 30 years. The rising cost of wildfire suppression has become a significant concern for all levels of government, although most attention has been focused on the federal level. Much less is known about the financial impact of expenditures on states, which retain responsibility for suppression on over 480 million acres of state and private forests. This study collected data on state expenditures for wildfire suppression in the western United States from 2005 to 2015 to examine fiscal burdens and compare funding mechanisms used to cover those costs. Our analysis finds that western states expended $11.9 billion on wildfire suppression over the 11-year period and used own-source funds to cover 88 percent of these costs. States displayed a variety of mechanisms for covering their cost obligations with tradeoffs that may affect non-wildfire policy priorities.

Rurality Versus Readiness: The Relationship Between State-Level Connection and Capacity Variables and the Management of Medical Stockpiles for a Public Health Emergency

This study investigates what factors contributed to the score a state received for managing its medical countermeasures stockpile pre-COVID-19. It is particularly interested in the relationship between a state’s level of rural population and its countermeasure management capacity. A fixed-effects regression analysis was run using data from 2016 to 2019 to test for a relationship between the percentage of rural population in a state and the states’ countermeasures management score, while controlling for other relevant social, economic, and political variables such as level of social associations, the segregation index, and the level of income inequality. Rurality and physicians per capita proved to be significant and negative. A subsequent analysis found that states with higher levels of rural populations have lower levels of COVID-19 vaccinations, even accounting for effective countermeasure management. This points to rural states having challenges in regard to medical countermeasures that cannot be completely solved with technocratic solutions.

Perceptions of Local Government Fiscal Health and Fiscal Stress: Evidence From Quantile Regressions With Michigan Municipalities and Counties

This study applies insights from open systems theory to explore how the perceptions of local officials can enhance our understanding of local government fiscal health—in particular, to understand differences between healthy and distressed jurisdictions. With a sample of local governments in Michigan from 2013 to 2019, we use quantile regression to investigate associations between subjective financial condition measures and objective indicators. The results show that these relationships are often more muted for lower-stress governments and more pronounced for higher-stress governments, a pattern that is not accounted for by traditional methods of measuring financial condition. The findings demonstrate the utility of open systems theory and quantile regression techniques to improve understanding of the financial condition and suggest that in order to avoid overlooking cases of fiscal distress, policymakers and analysts should incorporate these approaches into methods for diagnosing local fiscal health.

Weakening the Strong Mayor: Partisan Division and Presidential Intervention in Istanbul

Istanbul, the leading city of Turkey, is a good case for analyzing the conflictual relations of the mayor with the city council and the central government. Istanbul had been governed by the mayors from the ruling party, the Justice and Development Party ( Adalet ve Kalkınma Partisi; AKP) and its predecessor parties since 1994. In the local elections held in March 2019, which was repeated only for Istanbul after two months with a highly suspicious decision by the Supreme Election Board, the AKP lost this city. Ekrem İmamoğlu, the mayor of Istanbul, has harsh relations with the city council, which is dominated by the AKP and its alliance party, the Nationalist Movement Party ( Milliyetçi Hareket Partisi; MHP). What exacerbates this situation is the partisan intervention of the increasingly authoritarian central government that weakens the mayor's position. The mayor tries to counterbalance the power of the city council and central government agencies through livestreaming the city council meetings and attracting civic engagement on his side. This article is expected to contribute to the literature on mayoral leadership, partisan constraints to mayoral powers as well as the mayor's strategies against the authoritarian intervention of the central governments. Mayor İmamoğlu's strategies and measures adopted for overcoming the efforts of blocking his agenda by both the council and central government might inspire other mayors experiencing similar partisan constraints.

Emotional Labor and Professionalism: Finding Balance at the Local Level

When examining emotions and professionalism, scholars have questioned how these concepts can coexist. Using ten interviews with local administrators, this exploratory study suggests that emotions and professionalism are interrelated—to be professional, an administrator must be skilled in emotional labor. Specifically, professionalism acts as a display rule regulating the emotional behavior of employees. An employee's ability to meet this display rule impacts their individual social capital, along with experiences of emotional contagion from other organizational members. By connecting emotional labor to professionalism, these findings suggest that the emotional competencies of local administrators should receive greater emphasis in professional training programs.

Policy Diffusion in a Redistributive Policy: Affordable Housing and State Housing Trust Funds

Diffusion models explore the reasons policies transfer across governments. In this study, we focus on U.S. state level efforts in affordable housing. Drawing predominately from policy diffusion literature, our research examines the determinants of the creation of state Housing Trust Funds (HTFs). We utilize event history analysis with logit regressions and survival modeling to examine how problem severity, neighbor adoption, economic standing, elected leadership, housing investment, and demographics predict state HTF adoption. Results indicate that both problem severity and elected leadership predict the adoption of HTFs. This work improves our understanding of state policy diffusion and efforts in housing affordability.