The challenges of public sector communication in the face of the pandemic crisis: professional roles, competencies and platformization1

2021 ◽  
pp. 9-19
Author(s):  
Gea Ducci ◽  
Alessandro Lovari
Keyword(s):  
Social Media ◽  
Public Sector ◽  
Media Use ◽  
Public Communication ◽  
Professional Roles ◽  
Special Issue ◽  
Critical Approach ◽  
The Public ◽  
Regulatory Processes ◽  
The Face

The pandemic crisis has led to a renew centrality of public sector communica-tion in a hybrid and convergent media ecosystems aiming at (re)building relation-ships based on trust between institutions and citizens. This contribution reflects on the strengths and fragility of the Italian public communication in the face of the pandemic, considering regulatory processes and paths of professionalization. It focuses also on the challenges of social media use in public sector, suggesting a critical approach towards the platformization of the public sector communication activities. The last part of this manuscript presents the different articles that com-pose the special issue.

Social Media Use in the Public Sector

2015 ◽  
pp. 63-85
Author(s):  
Anteneh Ayanso ◽  
Darryl Moyers
Keyword(s):  
Social Media ◽  
Public Sector ◽  
Best Practices ◽  
Service Provision ◽  
Media Use ◽  
The Internet ◽  
The Public ◽  
Public Service Agencies ◽  
Service Agencies ◽  
Over Time

With advances in the Internet and its associated technologies, more and more governments and their public service agencies are embracing social media as a key channel of communication and service provision. These easy-to-use applications encourage the public to actively participate and share constructive ideas in various government initiatives. At the same time, social media helps governments to actively engage with the public and monitor their existing services for continuous improvements. In this chapter, the authors explore the application of social media in the public sector and review how it has evolved over time and what lies ahead for the future. To this end, the authors explore existing and emerging platforms and tools that can be used in various public sector settings. The chapter also reviews social media best practices and initiatives in similar settings. Finally, it examines the critical challenges the public sector faces in integrating social media in its processes and services.

Social Media Use in the Public Sector

2020 ◽  
pp. 792-814
Author(s):  
Anteneh Ayanso ◽  
Darryl Moyers
Keyword(s):  
Social Media ◽  
Public Sector ◽  
Best Practices ◽  
Service Provision ◽  
Media Use ◽  
The Internet ◽  
The Public ◽  
Public Service Agencies ◽  
Service Agencies ◽  
Over Time

With advances in the Internet and its associated technologies, more and more governments and their public service agencies are embracing social media as a key channel of communication and service provision. These easy-to-use applications encourage the public to actively participate and share constructive ideas in various government initiatives. At the same time, social media helps governments to actively engage with the public and monitor their existing services for continuous improvements. In this chapter, the authors explore the application of social media in the public sector and review how it has evolved over time and what lies ahead for the future. To this end, the authors explore existing and emerging platforms and tools that can be used in various public sector settings. The chapter also reviews social media best practices and initiatives in similar settings. Finally, it examines the critical challenges the public sector faces in integrating social media in its processes and services.

The Relevance of Energy Service Contracts in the Budget Sphere

2018 ◽  
pp. 64-68
Author(s):  
George V. Boos ◽  
Elena Yu. Matveeva
Keyword(s):  
Public Sector ◽  
Institutional Development ◽  
The Public ◽  
Debt Burden ◽  
Comprehensive Plan ◽  
Effective Implementation ◽  
Service Contracts ◽  
The Face ◽  
Energy Service ◽  
The Russian Federation

The problematic aspects related to the implementation of energy saving policy in the budget sphere are examined in the article. The factors hindering the mass and effective implementation of energysaving measures are highlighted in the article. Among these factors, there is the technical complexity of energysaving projects, the presence of innovative and investment risks, problems with the financial provision of costs in the face of increasing debt burden in most public budgets. The article concludes that in these circumstances only the energy service contract is a tool that allows implementing energy­saving measures without the first participation of budgetary funds in financing and allows transferring the risks of making technically inefficient decisions directly to the investor. In the article, the authors substantiate the importance of the institutional development of energy services directly in the public sector and analyze the measures of the comprehensive plan to improve the energy efficiency of the economy of the Russian Federation aimed at expanding the scope of energy service contracts in the public sector.

Social media responsiveness in the public sector: A study of social media adoption in three functional areas of local government

2017 ◽  
Vol 20 (1) ◽  
pp. 72-99 ◽  
Author(s):  
Daniel J. Seigler
Keyword(s):  
Social Media ◽  
Public Sector ◽  
Local Government ◽  
Citizen Participation ◽  
The Public ◽  
Organizational Influences ◽  
Online Social Media ◽  
Social Media Tools ◽  
Similar Path ◽  
Functional Areas

Based on the importance of citizen participation and the collaborative potential of online social media tools, this study tests four proposed influences on administrators who are deciding whether or not to adopt these tools to engage citizens. A survey of 157 department managers from large U.S. cities shows that 82% report using some form of social media to engage citizens and that perceived organizational influences and administrator preconceptions have the strongest impact on the respondentsʼ decision to adopt social media. Possible explanations for the results are that the use of online social media in the public sector may be following a similar path of adoption as earlier forms of e-government or managers may be operating in a rational environment when deciding whether or not to adopt online social media tools.

scholarly journals Social Media Use and Innovations: Introduction to the Special Issue

2016 ◽  
Vol 3 (1) ◽  
pp. 1-3 ◽  
Author(s):  
Petter Bae Brandtzaeg ◽  
Asbjørn Følstad
Keyword(s):  
Social Media ◽  
Social Network ◽  
Civic Engagement ◽  
Media Use ◽  
Online Social Network ◽  
Special Issue ◽  
Social Media Use

This special issue on "Social media use and innovations" of the Journal of Media Innovation provides an engaging view into innovative uses of social media as well as approaches for utilizing social media in innovation.  With three papers included, we cover experiences with an online social network for children (Stephanie Valentine and Tracy Hammond), design by youth for youth in projects on social media for civic engagement (Henry Mainsah, Petter Bae Brandtzaeg, and Asbjørn Følstad), and social platforms for corporate and community innovation (Marika Lüders).

scholarly journals The Role of Social Media in Promoting Information Disclosure on Environmental Incidents: An Evolutionary Game Theory Perspective

2018 ◽  
Author(s):  
Shuang Ling ◽  
Shan Gao ◽  
Wenhui Liu
Keyword(s):  
Social Media ◽  
Local Government ◽  
Local Governments ◽  
Information Disclosure ◽  
Central Government ◽  
Media Use ◽  
Evolutionary Game ◽  
Media Influence ◽  
Social Media Use ◽  
The Public

Despite the expectation that social media use in the public sector contributes to enhancing government's transparency, few studies have been investigated whether social media use actually leads to more disclosure during environmental incidents in practice and how social media influence local governments and their officials' information disclosure. In this article, we model information disclosure during environmental incidents as an evolutionary game process between the central government and local government in social media context, and examine the internal mechanism that how social media influence the progress of information disclosure during environmental incidents. The findings indicate that social media plays an active constructive role in central-local government game relations. Specific- ally, social media can provides an efficient information channels for the central government supervise regional officials in environmental incidents, and thus improves its supervision efficiency, and it also provides an important means for internet mobilization and online-offline interaction by encouraging the public exchange information and express their views, and in turn forces local governments and their officials tend to disclosure ahead.

Père Trump

October ◽  
2017 ◽  
Vol 159 ◽  
pp. 3-6
Author(s):  
Hal Foster
Keyword(s):  
Social Media ◽  
Public Sphere ◽  
Print Culture ◽  
Theoretical Concepts ◽  
Fourth Estate ◽  
The Public ◽  
Higher Power ◽  
The Face ◽  
The Law ◽  
The Public Sphere

In the face of Trumpism and its peculiar mix of the buffoonish and the lethal, Foster suggests that we “pump up” past theoretical concepts by raising them to a higher degree. Social media, for example, could thereby be considered the “fifth estate,” a force that outdoes the “fourth estate” of journalistic media and thereby evacuates the last residues of the public sphere that, over fifty years ago, Jürgen Habermas associated with the advent of print culture. Peter Sloterdijk's notion of cynical reason, too, must be raised to a higher power in order to comprehend the Trumpist mentality; perhaps in this post-truth era, we should speak instead of “noncynical unreason”? And while the concept of the “primal father” is so outrageous that it cannot be inflated, Foster argues, it is one that we must grapple with in the face of a figure who, like Freud's figure, embodies the law and simultaneously performs its transgression.

South African government faces public-sector showdown

2021 ◽  
Keyword(s):  
Public Sector ◽  
South African ◽  
African Government ◽  
Wage Bill ◽  
Content Type ◽  
Rating Agencies ◽  
The Public ◽  
Debt Burden ◽  
Political Position ◽  
The Face

Significance The negotiations follow the government’s refusal last year to pay the final annual tranche of a previous three-year deal. Containing the public-sector wage bill is seen as key for President Cyril Ramaphosa’s administration to rein in a spiralling debt burden. Impacts The three main rating agencies may postpone their next assessments until the wage talks gain greater clarity. Government firmness in the face of union demands could undermine Ramaphosa’s hold on the ruling ANC. With unions in a weak political position, they may have to stomach government intransigence due to lack of alternatives to Ramaphosa. Substantial concessions to unions would be divisive amid difficult budgetary choices such as below-inflation increases on social grants.

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