Senior leaders' use of web 2.0 and social media in the Ontario Public Service

10.32920/ryerson.14664693 ◽

2021 ◽

Author(s):

Anne Bermonte

Keyword(s):

Social Media ◽

Web 2.0 ◽

Public Administration ◽

Public Service ◽

Senior Leaders ◽

Cultural Changes ◽

Web Based ◽

Government Bureaucracy ◽

Personal Use ◽

Survey Responses

The majority of the literature on Web 2.0 and social media describes several public administration benefits: building trust, achieving transparency, recruiting young professionals and realizing efficiencies. The literature argues that leadership is required to bring in cultural changes to support the use of web-based tools and links familiarity with successful adoption. Yet, little research exists exploring how these issues influence senior leaders' use of Web 2.0 and social media in a government bureaucracy. This study uses a mixed methods approach to look at senior leaders use and adoption patterns in the Ontario public service, to probe the concept of familiarity by understanding the relationship between home/personal use and work/professional use, and to contribute to an emerging public administration area. An assessment of government of Ontario Internet and intranet sites, an analysis of survey responses from 117 senior leaders in the OPS and information gathered from interviews support the study's findings.

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Social Media Use in Public Administration: The Case of Facebook Use by Czech Regions

NISPAcee Journal of Public Administration and Policy ◽

10.2478/nispa-2018-0019 ◽

2018 ◽

Vol 11 (2) ◽

pp. 199-218 ◽

Cited By ~ 2

Author(s):

David Špaček

Keyword(s):

Social Media ◽

Public Administration ◽

Public Service ◽

Operations Research ◽

Communication Channel ◽

Public Authorities ◽

Web Based ◽

Use Of Social Media ◽

Types Of Information ◽

The Eu

Abstract Available data on internet use by citizens indicate that participation in social networking represented one of the most common online activities in the EU-28 in 2016. Social media have been perceived as new tools that can enhance participation and inclusion of citizens and other important stakeholders in public decision-making for several years. According to available literature, the use of social media may also drive innovation in public service delivery and government operations. Research on the use of social media by Czech public authorities is rather limited and is still in its beginnings. Th e paper outlines results of web-based analysis that focused on the use of Facebook (FB) by Czech regions. Findings on practices of 13 regions (i.e. all regions in Czechia, excluding Prague for its specifics) are presented. They clearly indicate that FB is used particularly as a one-way communication channel only for some kinds of information, rather than an instrument for including citizens into public deliberations. This is in compliance with research on practices in developed as well as in transition countries. Data also show rather heterogeneous practices related to types of information that are published on FB profiles of Czech regions.

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Web 2.0 in Governance

Mobile Computing and Wireless Networks ◽

10.4018/978-1-4666-8751-6.ch075 ◽

2016 ◽

pp. 1674-1696

Author(s):

Lefkothea Spiliotopoulou ◽

Yannis Charalabidis

Keyword(s):

Social Media ◽

Web 2.0 ◽

Opinion Mining ◽

Policy Formulation ◽

Web Based ◽

Policy Makers ◽

Web 3.0 ◽

Significant Research ◽

Application Programming ◽

Programming Interfaces

There has been significant research in the private sector towards systematic exploitation of the emerging Web 2.0/Web 3.0 and social media paradigms. However, not much has been achieved with regards to the embodiment of similar technologies. Currently, governments and organizations are making considerable efforts, trying to enhance citizens' participation in decision-making and policy-formulation processes. This chapter presents a novel policy analysis framework, proposing a Web-based platform that enables publishing content and micro-applications to multiple Web 2.0 social media and collecting citizens' interactions (e.g. comments, ratings) with efficient use of Application Programming Interfaces (APIs) of these media. Citizens' opinions and interactions can then be processed through different techniques or methods (Web analytics, opinion mining, simulation modeling) in order to use the extracted conclusions as support to government decision and policy makers.

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Social Media and Web 2.0 for Rethinking E-Government Maturity Models

Public Service, Governance and Web 2.0 Technologies - Advances in Web Technologies and Engineering ◽

10.4018/978-1-4666-0071-3.ch016 ◽

2012 ◽

pp. 250-265 ◽

Cited By ~ 1

Author(s):

B. Joon Kim ◽

Savannah Robinson

Keyword(s):

Social Media ◽

Web 2.0 ◽

Public Service ◽

Public Administrators ◽

The Public ◽

Public Service Organizations ◽

Building Activities ◽

The Public Sphere ◽

Use Of Social Media ◽

Public Service Agencies

In this chapter, the authors argue that social media and Web 2.0 technologies have the potential to enhance government responsiveness, representation, citizen participation, and overall satisfaction with the public policy-making process. To do that, this chapter suggests the dialectical approach of a new E-government maturity model through both New Public Service and Social Construction of Public Administration views. Then, they provide guidance to practitioners who are responsible for developing social media and Web 2.0 strategies for public service organizations. Finally, to provide guidelines for public administrators, this chapter argues that the “public sphere” should be redefined by citizen’s online social networking activities with public administrators and capacity building activities among practitioners in public service agencies through their use of social media and Web 2.0 tools.

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Social Media and Web 2.0 for Rethinking E-Government Maturity Models

Digital Democracy ◽

10.4018/978-1-4666-1740-7.ch072 ◽

2012 ◽

pp. 1445-1460

Author(s):

B. Joon Kim ◽

Savannah Robinson

Keyword(s):

Social Media ◽

Web 2.0 ◽

Public Service ◽

Public Administrators ◽

The Public ◽

Public Service Organizations ◽

Building Activities ◽

The Public Sphere ◽

Use Of Social Media ◽

Public Service Agencies

In this chapter, the authors argue that social media and Web 2.0 technologies have the potential to enhance government responsiveness, representation, citizen participation, and overall satisfaction with the public policy-making process. To do that, this chapter suggests the dialectical approach of a new E-government maturity model through both New Public Service and Social Construction of Public Administration views. Then, they provide guidance to practitioners who are responsible for developing social media and Web 2.0 strategies for public service organizations. Finally, to provide guidelines for public administrators, this chapter argues that the “public sphere” should be redefined by citizen’s online social networking activities with public administrators and capacity building activities among practitioners in public service agencies through their use of social media and Web 2.0 tools.

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Rancang Bangun Sistem Informasi Digital Layanan Administrasi Publik Desa Berbasis WEB Responsive

Jurnal Ilmiah Informatika Global ◽

10.36982/jig.v10i1.731 ◽

2019 ◽

Vol 10 (1) ◽

Author(s):

Ahmadi Ahmadi ◽

Hengki Juliansa

Keyword(s):

Public Administration ◽

Public Service ◽

Public Services ◽

Service Providers ◽

Digital Information ◽

Web Based ◽

Administrative Services ◽

Community Needs ◽

Business Entities ◽

The Village

ABSTRACTPublic services in all forms of service activities carried out by central agencies, regions and the environment of state-owned or regional business entities in the form of goods and or services can be said to be obligations that must be carried out by public service providers in accordance with statutory provisions. The form of service provided by public service providers is certainly still much that must be addressed and carried out evaluations certainly aim to improve the quality of public services to the public. The process of public administration services in the village of Tanjung Kecamatan Muara Kelingi, Musi Rawas Regency was carried out based on community visits to the village office, then data collection of population identities, recording community needs for the desired administrative services and following up on community needs so that the process took time and cost. From these problems, it is necessary to build a digital information system that is responsive web-based public administration service where the community can process the application for making a statement from the village through the system and the community can also obtain certificates printed through digital information systems after the proposal is validated and approved by the village head. So as to provide convenience for the village community in getting the desired cover letter.Keywords : SDLC, public services, administration, responsive webABSTRAKPelayanan publik segala bentuk kegiatan pelayanan yang dilakukan oleh instansi pusat, daerah dan lingkungan badan usaha milik Negara atau daerah dalam bentuk barang dan atau jasa hal ini dapat dikatakan sebagai kewajiban yang harus dilakukan oleh lembaga penyedia pelayanan publik sesuai dengan ketentuan peraturan perundang-undangan. Bentuk pelayanan yang diberikan oleh penyedia pelayanan publik tentunya masih banyak yang harus dibenahi dan dilakukan evaluasi tentunya bertujuan untuk meningkatan kualitas layanan publik kepada masyarakat. Proses pelayanan administrasi publik didesa Tanjung Kecamatan Muara Kelingi Kabupaten Musi Rawas dilakukan berdasarkan kunjungan yang dilakukan masyarakat ke kantor desa, kemudian pendataan identitas penduduk, mencatat keperluan masyarakat terhadap layanan administrasi yang diinginkan dan menindaklanjuti kebutuhan masyarakat untuk diketahui oleh kepada desa sehingga dari proses tersebut membutuhkan waktu dan biaya. Dari permasalahan tersebut maka perlu dibangun suatu sistem informasi digital layanan administrasi publik berbasis web responsive yang mana masyarakat dapat melakukan proses permohonan usulan pembuatan surat keterangan dari desa melalui sistem dan masyarakat juga dapat memperoleh surat keterangan yang dicetak melalui sistem informasi digital setelah usulan divalidasi dan disetujui oleh kepala desa. Sehingga memberikan kemudahan bagi masyarakat desa dalam mendapatkan surat pengantar yang diinginkan.Kata kunci : SDLC, pelayanan publik, administrasi, web responsive

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Rearticulating Web 2.0 Technologies

Higher Education, Emerging Technologies, and Community Partnerships ◽

10.4018/978-1-60960-623-7.ch021 ◽

2011 ◽

pp. 235-244

Author(s):

Amy C. Kimme Hea

Keyword(s):

Higher Education ◽

Social Media ◽

Service Learning ◽

Web 2.0 ◽

Community Action ◽

Professional Writing ◽

Community Partnership ◽

Community Partners ◽

Writing Course ◽

Personal Use

This chapter argues that to align social media with community partnership building, all participants must develop a critical sensibility about these media. This sensibility must rearticulate social media to leverage their use toward the goals of the community action. A more thoughtful understanding of social media and their potentials and constraints can help to foment stronger, sustainable partnerships between higher education and community partners. This discussion is situated in a specific service-learning professional writing course and offers strategies to rearticulate personal use toward more critical deployments of social media.

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Web 2.0 in Governance

Advances in Electronic Government, Digital Divide, and Regional Development - Technology Development and Platform Enhancements for Successful Global E-Government Design ◽

10.4018/978-1-4666-4900-2.ch003 ◽

2014 ◽

pp. 32-54

Author(s):

Lefkothea Spiliotopoulou ◽

Yannis Charalabidis

Keyword(s):

Social Media ◽

Web 2.0 ◽

Opinion Mining ◽

Policy Formulation ◽

Web Based ◽

Policy Makers ◽

Web 3.0 ◽

Significant Research ◽

Application Programming ◽

Programming Interfaces

There has been significant research in the private sector towards systematic exploitation of the emerging Web 2.0/Web 3.0 and social media paradigms. However, not much has been achieved with regards to the embodiment of similar technologies. Currently, governments and organizations are making considerable efforts, trying to enhance citizens’ participation in decision-making and policy-formulation processes. This chapter presents a novel policy analysis framework, proposing a Web-based platform that enables publishing content and micro-applications to multiple Web 2.0 social media and collecting citizens’ interactions (e.g. comments, ratings) with efficient use of Application Programming Interfaces (APIs) of these media. Citizens’ opinions and interactions can then be processed through different techniques or methods (Web analytics, opinion mining, simulation modeling) in order to use the extracted conclusions as support to government decision and policy makers.

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Strategies for the Identification and Prevention of Survey Fraud: Data Analysis of a Web-Based Survey (Preprint)

10.2196/preprints.30730 ◽

2021 ◽

Author(s):

Mandi Pratt-Chapman ◽

Jenna Moses ◽

Hannah Arem

Keyword(s):

Social Media ◽

Financial Incentive ◽

A Priori ◽

Turing Test ◽

Demographic Characteristics ◽

Data Sets ◽

Web Based ◽

Survey Responses ◽

Almost All ◽

The Impact

BACKGROUND To assess the impact of COVID-19 on cancer survivors, we fielded a survey promoted via email and social media in winter 2020. Examination of the data showed suspicious patterns that warranted serious review. OBJECTIVE The aim of this paper is to review the methods used to identify and prevent fraudulent survey responses. METHODS As precautions, we included a Completely Automated Public Turing test to tell Computers and Humans Apart (CAPTCHA), a hidden question, and instructions for respondents to type a specific word. To identify likely fraudulent data, we defined a priori indicators that warranted elimination or suspicion. If a survey contained two or more suspicious indicators, the survey was eliminated. We examined differences between the retained and eliminated data sets. RESULTS Of the total responses (N=1977), nearly three-fourths (n=1408) were dropped and one-fourth (n=569) were retained after data quality checking. Comparisons of the two data sets showed statistically significant differences across almost all demographic characteristics. CONCLUSIONS Numerous precautions beyond the inclusion of a CAPTCHA are needed when fielding web-based surveys, particularly if a financial incentive is offered.

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Web 2.0 in Governance

Social Media and Networking ◽

10.4018/978-1-4666-8614-4.ch015 ◽

2015 ◽

pp. 281-303

Author(s):

Lefkothea Spiliotopoulou ◽

Yannis Charalabidis

Keyword(s):

Social Media ◽

Web 2.0 ◽

Opinion Mining ◽

Policy Formulation ◽

Web Based ◽

Policy Makers ◽

Web 3.0 ◽

Significant Research ◽

Application Programming ◽

Programming Interfaces

There has been significant research in the private sector towards systematic exploitation of the emerging Web 2.0/Web 3.0 and social media paradigms. However, not much has been achieved with regards to the embodiment of similar technologies. Currently, governments and organizations are making considerable efforts, trying to enhance citizens' participation in decision-making and policy-formulation processes. This chapter presents a novel policy analysis framework, proposing a Web-based platform that enables publishing content and micro-applications to multiple Web 2.0 social media and collecting citizens' interactions (e.g. comments, ratings) with efficient use of Application Programming Interfaces (APIs) of these media. Citizens' opinions and interactions can then be processed through different techniques or methods (Web analytics, opinion mining, simulation modeling) in order to use the extracted conclusions as support to government decision and policy makers.

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