scholarly journals Rancang Bangun Sistem Informasi Digital Layanan Administrasi Publik Desa Berbasis WEB Responsive

2019 ◽  
Vol 10 (1) ◽  
Author(s):  
Ahmadi Ahmadi ◽  
Hengki Juliansa
Keyword(s):  
Public Administration ◽  
Public Service ◽  
Public Services ◽  
Service Providers ◽  
Digital Information ◽  
Web Based ◽  
Administrative Services ◽  
Community Needs ◽  
Business Entities ◽  
The Village

<p class="SammaryHeader" align="center"><strong>ABSTRACT</strong></p><p><em>Public services in all forms of service activities carried out by central agencies, regions and the environment of state-owned or regional business entities in the form of goods and or services can be said to be obligations that must be carried out by public service providers in accordance with statutory provisions. The form of service provided by public service providers is certainly still much that must be addressed and carried out evaluations certainly aim to improve the quality of public services to the public. The process of public administration services in the village of Tanjung Kecamatan Muara Kelingi, Musi Rawas Regency was carried out based on community visits to the village office, then data collection of population identities, recording community needs for the desired administrative services and following up on community needs so that the process took time and cost. From these problems, it is necessary to build a digital information system that is responsive web-based public administration service where the community can process the application for making a statement from the village through the system and the community can also obtain certificates printed through digital information systems after the proposal is validated and approved by the village head. So as to provide convenience for the village community in getting the desired cover letter.</em></p><p><strong><em>Keywords</em></strong><strong><em> </em></strong><strong><em>: </em></strong><em>SDLC, public services, administration, responsive web</em></p><p class="SammaryHeader" align="center"><strong>ABSTRAK</strong></p><p><em>Pelayanan publik segala bentuk kegiatan pelayanan yang dilakukan oleh instansi pusat, daerah dan lingkungan badan usaha milik Negara atau daerah dalam bentuk barang dan atau jasa hal ini dapat dikatakan sebagai kewajiban yang harus dilakukan oleh lembaga penyedia pelayanan publik </em><em>sesuai dengan</em><em> ketentuan peraturan perundang-undangan. Bentuk pelayanan yang diberikan oleh penyedia pelayanan publik tentunya masih banyak yang harus dibenahi dan dilakukan evaluasi </em><em>tentunya bertujuan untuk meningkatan kualitas layanan publik kepada masyarakat</em><em>. Proses pelayanan administrasi publik </em><em>didesa Tanjung Kecamatan Muara Kelingi Kabupaten Musi Rawas</em><em> dilakukan berdasarkan kunjungan yang dilakukan masyarakat ke kantor desa, kemudian pendataan identitas penduduk, mencatat keperluan masyarakat terhadap layanan administrasi yang diinginkan</em><em> dan menindaklanjuti kebutuhan masyarakat untuk diketahui oleh kepada desa sehingga dari proses tersebut membutuhkan waktu dan biaya. Dari permasalahan tersebut maka perlu dibangun suatu sistem informasi digital layanan administrasi publik berbasis web responsive yang mana masyarakat dapat melakukan proses permohonan usulan pembuatan surat keterangan dari desa melalui sistem dan masyarakat juga dapat memperoleh surat keterangan yang dicetak melalui sistem informasi digital setelah usulan divalidasi dan disetujui oleh kepala desa. Sehingga memberikan kemudahan bagi masyarakat desa  dalam mendapatkan surat pengantar yang diinginkan.</em></p><strong><em>Kata kunci : </em></strong><em>SDLC, pelayanan publik, administrasi, web responsive</em>

scholarly journals Georgia’s experience in the field of state registration of acts of civil law and the possibility of its use in Ukraine

2021 ◽  
Author(s):  
M. Yushchenko
Keyword(s):  
Public Administration ◽  
Public Service ◽  
Public Services ◽  
Service Providers ◽  
Effective Interaction ◽  
The State ◽  
Administrative Services ◽  
Civil Registration ◽  
Civil Status

Problem setting. One of the most common administrative services in Ukraine is the registration of civil status acts, including registration of births and deaths, marriages and divorces, name change of an individual, etc. The focus on the introduction of the service model of the state, which is gradually being implemented in Ukraine, has significantly affected the system of providing administrative services in the field of registration of civil status acts. However, according to numerous surveys, the depth and pace of relevant changes do not fully meet the expectations of the citizens.  Of particular importance for the transition to a new model of administrative services in the field of civil registration is the experience of post-Soviet countries, in particular Georgia, which has a similar heritage to Ukraine and accordingly, in the development process, had to solve similar problems. While studying the experience of Georgia, it is also necessary to avoid certain negative aspects that Ukraine may face in the process of reforming this area. Recent research and publications analysis. A large number of studies by specialists in public administration, law, political science, namely: O. Bukhanevich, Y. Danshina, O. Karpenko, I. Koliushko, A. Lipentsev, V. Soroko, V. Tymoschuk, V. Telitska, N. Vasilieva, O. Turkova, is devoted to the problem of organization  of administrative services in other countries At the same time, the study of foreign experience in providing administrative services in the field of registration of civil status is insufficiently studied in domestic management science, although scientific interest in these problems is quite high. Highlighting previously unsettled parts of the general problem. In order to improve the quality of administrative services in the field of DRACS, it is advisable to study the experience of Georgia in creating an effective system of administrative services in the field of civil registration and develop general recommendations for implementing this experience in Ukrainian public administration. Paper main body.The reform of the system of providing administrative services in Ukraine, including the field of registration of civil status acts, is largely based on the experience of Georgia. Among the many reforms and innovative projects successfully implemented by the Ministry of Justice of Georgia, the House of Justice has a special place. It is a transparent, open, continuous modern structure that offers citizens fast, simplified and subject-oriented services. There are more than 300 services combined, 400 operators work at the same time, the maximum capacity of the service center is 15,000 people a day. The main principle of the House of Justice is that everything is in one place,  all structural subdivisions that provide services to consumers are located under one roof. The reform of the civil registry began in 2004, when the Passport Office, the Citizens’ Registration Office, and the Civil Registry Office were merged under the auspices of the Georgian Ministry of Justice. In 2006, a new semi-autonomous Civil Registry Agency was established. A feature of the system of registration of civil status in Georgia is the granting of some powers to notaries. The notary has the right to register marriage and divorce and to issue certificates of civil registration. The structure and organization of the providing of services in the field of registration of civil status creates a “front office” (customer service area) and a “back office” (area for employees of supermarkets).  In addition, AGR began to offer new types of services. The agency initiated the improvement of services in the Wedding Houses. It upgraded infrastructure and built new wedding houses in district centers. Various services were provided for the marriage ceremony, such as live music, photographs at the request of citizens, and so on. The divorce procedure in Georgia is also much simpler. In the absence of disputes, it is envisaged to issue a divorce certificate on the 6th day after filing for divorce, not a month later as in Ukraine. Public service reform in Georgia has been neither easy nor simple process. The development led to the opening of Public Service Centers, known as the House of Justice, at the regional level and Community Centers at the community level. Conclusions of the research and prospects for further studies.The analysis of the Georgian experience in the providing of administrative services allows us to conclude that the provision of state services in Georgia and Ukraine differ in content and purpose of their operation. As a rule, the system of providing public services is aimed at properly ensuring the level of social guarantees in society. In world practice, there is openness and transparency between the state and citizens in the provision of public services, and in Ukraine, we do not see the effective interaction between consumers and service providers yet. In addition, it was found that the world practice, on the example of Georgia, is usually focused on the quality of administrative services in the shortest possible time and at the lowest cost, while in Ukraine the filling of the state budget remains a priority. Thus, the experience of Georgia is quite useful for Ukraine in the process of choosing the optimal form of organization of administrative services in the field of registration of civil status.

scholarly journals Administrative services in the sphere of economic competition

2021 ◽  
Vol 66 ◽  
pp. 147-153
Author(s):  
V.O. Kozhevnikov
Keyword(s):  
Public Administration ◽  
Public Services ◽  
Economic Competition ◽  
Administrative Services ◽  
Administrative Service ◽  
Service Activities ◽  
The Subject ◽  
Administrative Act ◽  
The Law ◽  
Business Entities

The article considers the issues of administrative services provided by the bodies of the Antimonopoly Committee of Ukraine and other bodies of public administration in the field of application of the legislation on protection of economic competition. The range of subjects of public services in the field of application of the legislation on protection of economic competition to which it is offered to carry bodies of the Antimonopoly committee of Ukraine, the Cabinet of Ministers of Ukraine and the Ministry of Economy of Ukraine is defined. The list of services provided by the Antimonopoly Committee of Ukraine is determined. These include: 1) granting permission for concentration; 2) granting permission to coordinate actions; 3) issuance of additional copies of certified copies of decisions on issues provided for in part two of Article 34 of the Law of Ukraine "On Protection of Economic Competition"; 4) preliminary conclusions on the qualification of actions (Article 14 of the Law of Ukraine "On Protection of Economic Competition"); 5) preliminary conclusions on concentration, concerted actions. It is proposed to extend the provisions of the Law of Ukraine "On Administrative Services" to services provided by the Antimonopoly Committee of Ukraine insofar as it does not contradict the legislation on protection of economic competition. Proposals have been developed to amend the Regulations on the procedure for submitting applications to the Antimonopoly Committee of Ukraine for prior obtaining a permit for concentration of economic entities in terms of clarifying the subjects of application for a concentration permit. Administrative services of the Antimonopoly Committee of Ukraine are service activities of the Antimonopoly Committee of Ukraine defined by normative legal acts aimed at meeting the private needs (interests) of business entities in the field of legal relations arising in connection with the application of legislation on protection of economic competition. related to the protection of their legitimate rights and interests). The administrative service of the bodies of the Antimonopoly Committee of Ukraine is provided exclusively on the basis of the application of the relevant business entity. Based on the results of the administrative service, the Antimonopoly Committee of Ukraine provides the subject of the application with an administrative act (permit) or a document.

scholarly journals SISTEM INFORMASI GEOGRAFIS PEMETAAN BENCANA ALAM KOTA BREBES MENGGUNAKAN METODE EXTREME PROGRAMMING

2019 ◽  
Vol 15 (1) ◽  
pp. 77-84
Author(s):  
Warjiyono Warjiyono ◽  
Sopian Aji ◽  
Tri Indah Permesti
Keyword(s):  
Disaster Management ◽  
Public Service ◽  
Service Providers ◽  
Extreme Programming ◽  
Regional Government ◽  
Web Based ◽  
Administrative Services ◽  
Management Agency ◽  
Efficiency And Effectiveness

Public service is an activity of service for every citizen and resident for goods, services, and / or administrative services provided by public service providers, namely the Regional Disaster Management Agency (BPBD) of Brebes Regency. The quality of public services must have the principle of openness or transparency, easily accessible, accountability and cling to the principles of efficiency and effectiveness. But in fact the current information and reporting of disasters is still conventional. This study aims to reflect and build a Web-Based Disaster Geographic Information System using Extreme Programming method. The research method uses qualitative methods with descriptive data analysis techniques. Data obtained by observation and interviews. The benefit of this application is to improve services to the Brebes Regional Disaster Management Agency also useful for internal from the Implementing Party or Admin who can manage Disaster Area data online, accurately, and quickly. As well as greatly helping the community to obtain maps of information on disaster-prone areas, the latest disaster information and the community can report directly on disaster events so that the Regional Government can directly handle the disaster.

Preliminary assessment and analysis of public amenities capacity and status in the constituent entities of the Russian Federation: Methodological recommendations

10.12737/5363 ◽  
2014 ◽  
Vol 8 (5) ◽  
pp. 47-56
Author(s):  
Елена Погребова ◽  
Elena Pogrebova
Keyword(s):  
Public Administration ◽  
Russian Federation ◽  
Public Service ◽  
Service User ◽  
Public Services ◽  
Information Sources ◽  
Service Providers ◽  
Preliminary Assessment ◽  
The Public ◽  
The Russian Federation

The article presents the results of the author’s attempt at developing a complex of methodological recommendations for the preliminary assessment and analysis of the public amenities capacity and status in different constituent entities of the Russian Federation. The recommendations as developed by the author are based on specific examples, and are supported by information sources regarded by the author as necessary to use in the course of the analysis. The author also provides recommendations on the graphic representation of the results of the analysis (spread sheets) as well as recommendations on rating of the regions (ranking and grouping the regions in accordance with the level of public amenities development they demonstrate), a thorough analysis of the system of the public administration of the industry, the competences and authority of the federal executive bodies, regional agencies of State power and the local authorities responsible for the regulation of relations in the sphere of public services, an assessment of the capacity of public service providers, and a comparison of public service user prices as quoted by municipal entities in different constituents of the Russian Federation.

scholarly journals Public Services in Health Through Hospitals

2019 ◽  
Vol 3 (2) ◽  
pp. 134-147
Author(s):  
Tri Yanuaria ◽  
Kadir Katjong
Keyword(s):  
Health Insurance ◽  
Public Service ◽  
Public Services ◽  
Service Providers ◽  
Social Health Insurance ◽  
Service Needs ◽  
Administrative Services ◽  
Minimum Standards ◽  
The Republic ◽  
Health Laws

Public service as mandated in the Law of the Republic of Indonesia Number 25 of 2009 concerning Public Services confirmed that public service is an activity or series of activities in order to fulfill service needs in accordance with laws and regulations for every citizen and resident on goods, services and/or administrative services provided by public service providers. Specifically, public services in the field of health, among others, stated that the authority of regions and cities is to administer minimum standards of health services, administer social health insurance, administer health service financing, conduct accreditation of health facilities and infrastructure and administer public health insurance systems.In its implementation there is still a Hospital in this case it can be considered that public services in health sectors have not been conducted properly or optimally because of its limitations, and therefore they have not been in accordance with the mandate of Law Number 25 of 2009 concerning Public Services and Health Laws and the Hospital Law, where there are still ethical and legal violations in conducting services.

scholarly journals EVALUASI KEPUASAN MASYARAKAT PADA LAYANAN PUBLIK DI KANTOR DESA TANGGARAN KECAMATAN PULE KABUPATEN TRENGGALEK

2021 ◽  
Vol 14 (02) ◽  
pp. 307-327
Author(s):  
Slamet Hariyanto ◽  
Khoirul Yahya
Keyword(s):  
Public Service ◽  
Public Services ◽  
Secondary Data ◽  
Primary Data ◽  
Service Agency ◽  
Community Satisfaction ◽  
Administrative Services ◽  
Community Expectations ◽  
The Village

ABSTRAK             Sebagai suatu lembaga layanan publik bagi masyarakat umum, Kantor Desa Tanggaran dituntut untuk memberikan layanannya yg sesuai dengan harapan masyarakatnya sebagai penerima layanannya. Maka dari itu dari pihak Kantor Desa wajib menjaga kepercayaan & kepuasan yang diberikan masyarakarat untuk terus meningkatkan mutu jaminan layanan. Penelitian ini bertujuan untuk mengetahui & juga menganalisa nilai kepuasan masyarakatnya terhitung nilai pada unit layanan administrasi di Kantor Desa Tanggaran. Selain itu juga untuk mengetahui faktor pendukung & faktor penghambat pada nilai kepuasan semua masyarakatnya terhitung layanannya publik di kantor desa tanggaran kecamatan Pule kabupaten Trenggalek. Metode yang digunakan penulisan penelitian ini adalah deskriptif dengan menggunakan analisa kualitatif. Lokasi dari penelitian ini  pada kantor desa Tenggaran kecamatan Pule Kab. Trenggalek. Data primer penelitian ini yaitu berupa hasil angket online maupun dari hasil wawancara kepada masyarakatnya yg mendapatkan layanannya publik di kantor desa Tenggaran kecamatan Pule kabupaten Trenggalek. Data sekunder berupa kumpulan laporan, buku, & juga catatan yg berkaitan erat dengan pelaksanaan penelitian. Teknik pengumpulan data yg digunakan dalam penelitian ini adalah hasil dari kuesioner online, wawancara, & dokumentasi. Kata Kunci :     Mutu jaminan layanan, Kepuasan Masyarakat, layanan Publik, Desa Tanggaran Kecamatan Pule Kabupaten Trenggalek     ABSTRACT             As a public service agency for the general public, Desa Tanggaran Office is required to provide services that are in accor&ce with community expectations. Therefore, the Village Office must maintain the trust  and satisfaction of the community by improving the quality of its services. The purpose of this study was to determine and analyze the level of community satisfaction with administrative services at the Tanggaran Office and to determine the supporting and inhibiting factors of community satisfaction with public services at the Desa Tanggaran Office, Kecamatan Pule, Kabupaten Trenggalek.             The research method used in this research is descriptive with qualitative analysis, the location of this research is at the Desa Tanggaran Office, Kecamatan Pule, Kabupaten Trenggalek. The primary data in this study were the results of filling out online questionnaires and interviews with people who received public services at the Desa Tanggaran Office, Kecamatan Pule, Kabupaten Trenggalek. Secondary data in the form of reports, books, or notes that are closely related to research. Data collection techniques used in this study were online questionnaires, interviews, and documentation. Keywords: Service Quality, Community Satisfaction, Public Service, Desa Tanggaran Kecamatan Pule Kabupaten Trenggalek

scholarly journals Public services: institutional and functional dimensions

2021 ◽  
pp. 99-107
Author(s):  
Sorin Bradu ◽  
Keyword(s):  
Public Administration ◽  
Public Service ◽  
Service Sector ◽  
Public Services ◽  
Service Providers ◽  
The Other ◽  
The Public ◽  
Resources And Capabilities ◽  
Main Factors ◽  
Influence Behavior

In the main, the demends on public services providors for resources and capabilities will be increasingat a time when their flexibility to maneuver and to respond will be increasingly constrained. Anyway, there are two mains ways to provide public sevices: directly, by the services included into authorities of public administration structures, and a delegated-out way, to the other service providers. While there are many diferences between the countries in the extent and the ways in which public sevices are delegated-out, the main factors that will influence behavior are common to all the countries. The public service sector in Europe is vast and complex, because there is no general consensus on what constitutes a „public service”, and the activities included under the term can vary significantly between contries.

Perceptions towards the quality of public services in Romania. Poor outcomes of public administration reforms?

2020 ◽  
Vol 31 (3) ◽  
pp. 263-285
Author(s):  
Claudia Petrescu ◽  
Flavis Mihalache
Keyword(s):  
Quality Of Life ◽  
Public Administration ◽  
Public Service ◽  
Public Management ◽  
Public Services ◽  
New Public Management ◽  
Local Level ◽  
The Public ◽  
Public Administration Reform

Public services represent an important dimension of quality of society, as they create the contextual conditions for people to further their quality of life. Romanian public administration reform has brought about a constant institutional transformation, which has influenced both the specific features and the quality of the services. This article aims to analyse trends regarding the perceived quality of public services in Romania, in European comparative perspective, using the data of the European Quality of Life Survey (2003–2016). The article aims to understand the low satisfaction with public services in Romania against the background of the public service reform measures taken by government in this period. The article describes the context of Romanian public administration and public service reform, the most important public policy measures adopted and the most important challenges. The lack of vision in the public service reform, the partial introduction of reform elements, the permanent and, sometimes, conflicting changes are issues that may have influenced the way in which the population perceives the quality of public services. The decentralisation process of public services and the insufficient allocation of public funds for delivering such services at local level might have an impact on their quality and quantity perceived by the population. Keywords: public services; public administration reform; citizens’ satisfaction; New Public Management; New Weberianism.

scholarly journals Non-Face-to-Face Public Services and Perceptions of Public Organizations

2021 ◽  
Vol 13 (21) ◽  
pp. 12185
Author(s):  
Da-Hee Lim ◽  
Dae-Woong Lee
Keyword(s):  
Public Administration ◽  
Public Service ◽  
Public Services ◽  
Public Organizations ◽  
Structural Equations ◽  
Public Research ◽  
Institute Of Public Administration ◽  
Face To Face ◽  
The Government ◽  
Structural Equations Model

Public services are the primary channels and government activities in which citizens contact public organizations. In turn, public services provided by the government are critical for citizens to recognize public organizations and governments according to their content and procedure. With the onset of COVID-19, the existing face-to-face public service delivery system has shown limitations in meeting citizens’ needs for public services (fastness, transparency, and safety); as a result, a shift to non-face-to-face public services is required. The study proposes the question: “How does citizens’ satisfaction with non-face-to-face public services affect public organizations (response and transparency) and government satisfaction?”. The purpose of this study is to verify the effect of satisfaction (content and procedural) with non-face-to-face public services on the perception (responsiveness and transparency) of public organizations and governments’ satisfaction. Specifically, non-face-to-face public services are divided into content and procedural aspects to analyze the responsiveness and transparency of public organizations and their impact on government satisfaction. This study used a structural equations model for analysis and used data collected in 2019 by the Korea Institute of Public Administration, a representative public research institute in Korea. The main analysis results are as follows: the responsiveness and transparency of public organizations increased alongside satisfaction with content and procedural satisfaction with non-face-to-face public services, and government satisfaction increased with responsiveness to and transparency toward public organizations.

scholarly journals SURABAYA SINGLE WINDOW SEBAGAI BENTUK INOVASI PELAYAN PERIZINAN DI KOTA URABAYA

2020 ◽  
Vol 2 (2) ◽  
pp. 68-74
Author(s):  
Isro' Lailia
Keyword(s):  
Public Administration ◽  
Public Service ◽  
Public Services ◽  
Positive Impact ◽  
Service Innovation ◽  
Secondary Data ◽  
City Government ◽  
Continuous Innovation ◽  
The City

Fast and effective public services are a supporter of public administration so that continuous innovation is needed to improve the quality of public services. The city of Surabaya as one of the cities with the title of smart city has tried to always make innovations in an effort to improve the quality of public services, one of which is through the Surabaya Single Window. Surabaya Single Window is an online-based licensing service created to create effective public services. This article attempts to describe how the licensing service innovation carried out by the City Government of Suraya through the Surabaya Single Window covers five important aspects. The method used is descriptive qualitative using secondary data. It was found that the City of Surabaya succeeded in creating public service innovations through the Surabaya Single Window. The Surabaya Single Window has a positive impact on licensing services in the City of Surabaya, although in its implementation there are still certain guarantees. 

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