scholarly journals Measuring OPD Patient Satisfaction with Different Service Delivery Aspects at Public Hospitals in Pakistan

2019 ◽  
Vol 16 (13) ◽  
pp. 2340 ◽  
Author(s):  
Abid Hussain ◽  
Muhammad Asif ◽  
Arif Jameel ◽  
Jinsoo Hwang
Keyword(s):  
Regression Analysis ◽  
Patient Satisfaction ◽  
Health Services ◽  
Service Delivery ◽  
Waiting Time ◽  
Research Method ◽  
Public Hospitals ◽  
Exploratory Research ◽  
Delivery Of Healthcare ◽  
Confirmatory Factor

The satisfaction of the patient is believed to be one of the preferred results of healthcare, and it is directly connected with the usage of health services. This study aimed to assess how doctor services, nurses’ services, and waiting time predict patient satisfaction (PS) with the service delivery of healthcare in Southern Punjab, Pakistan. The study used an exploratory research method, in which 1000 participants were selected, and used a random technique, in which 850 responses were received. Multiple regression analysis and a confirmatory factor were employed to analyze the collected data. The findings showed that doctor services (β = 0.232; p = 0.01), nurses services (β = 0.256; p = 0.01), and waiting time (β = 0.091; p = 0.03) had positive significant impacts on PS, while registration services (β = 0.028; p = 0.390) had an insignificant association with PS. Hence, a significant gap existed in the registration services that were totally ignored in hospitals of Pakistan which needed proper considerations for improvements.

scholarly journals Promoting OPD Patient Satisfaction through Different Healthcare Determinants: A Study of Public Sector Hospitals

2019 ◽  
Vol 16 (19) ◽  
pp. 3719 ◽  
Author(s):  
Abid Hussain ◽  
Muhammad Asif ◽  
Arif Jameel ◽  
Jinsoo Hwang ◽  
Noman Sahito ◽  
...  
Keyword(s):  
Regression Analysis ◽  
Patient Satisfaction ◽  
Medical Equipment ◽  
Public Hospitals ◽  
Exploratory Research ◽  
Level Of Satisfaction ◽  
Study Results ◽  
Confirmatory Factor ◽  
Physical Infrastructure ◽  
Random Method

Patient satisfaction is a core tool for measuring the performance of the hospitals as well as the service provider and the services that they are providing to the patients. The aim of this research is to evaluate how information received, medical equipment, distance from the hospital, and physical infrastructure influenced patient satisfaction at public hospitals in Southern Punjab, Pakistan. An exploratory research technique was used. We distributed 700 questionnaires through a random method, and 579 provided proper responses. A confirmatory factor analysis (CFA) and a regression analysis were used for the data analysis. The study results illustrated that medical equipment, information received, distance from the hospital, and physical infrastructure had significantly positive impacts (p = 0.001) on patient satisfaction. To promote higher level of satisfaction, there is a need to take appropriate steps for improvement.

scholarly journals The Effect of Health Facilities and Waiting Time on Outpatient Satisfaction at Bondo Kodi Public Health Center

2020 ◽  
Vol 4 (8) ◽  
pp. 248-251
Author(s):  
Ronaldus Asto Dadut
Keyword(s):  
Public Health ◽  
Patient Satisfaction ◽  
Health Services ◽  
Service Quality ◽  
Health Center ◽  
Waiting Time ◽  
Linear Regression Analysis ◽  
Health Facilities ◽  
Public Health Center ◽  
Quality Health

This study aims to analyze the influence of service quality, health facilities, and waiting times partially and simultaneously on outpatient satisfaction partially in the Bondo Kodi Public Health Center. This research was based on the results of preliminary observations that show the level of satisfaction of patien was still relatively low on health services provided. This research was explanatory research with quantitative approaches. This study was conducted in the Bondo Kodi Public Health Center. The population used in this study were all patients who had utilized health services. The sampling technique was done by purposive sampling, namely by using criteria. Data collection used questionnaires. Then the data analysis used was multiple linear regression analysis. The results of this study showed that service quality (0.000), health facilities (0.030), and waiting time (0.031) influence patient satisfaction at the Bondo Kodi Public Health Center. The results explained that improvements in the quality of services and health facilities will improve patient satisfaction, but at an increasingly shorter waiting time it will also increase patient satisfaction in Bondo Kodi Health Center. Keywords: service quality; health facilities; waiting time; satisfaction

Issues in Service Delivery for Women Statewide: The Consumer Context

1998 ◽  
Vol 4 (3) ◽  
pp. 72
Author(s):  
Beth Wilson
Keyword(s):  
Health Service ◽  
Health Services ◽  
Service Delivery ◽  
Women's Health ◽  
Service Providers ◽  
Public Hospitals ◽  
Health Complaints ◽  
Resolution Process ◽  
Health Service Providers ◽  
Information Program

This article presents data from two sources. The first set of data comes from complaints received by the Health Services Commissioner (Health Ombudsman) in Victoria from Consumers of Health Services about health service providers. The second set of data has been provided by 92 public hospitals using the health complaints information program. The Health Complaints Resolution Process is described and the data are presented in the hope that they may assist in formulating policies for women's health.

Patients’ willingness to utilize a SMS-based appointment scheduling system at a family practice unit in a developing country

2015 ◽  
Vol 17 (02) ◽  
pp. 149-156 ◽  
Author(s):  
Ayoade Adedokun ◽  
Oladipo Idris ◽  
Tolulope Odujoko
Keyword(s):  
Developing Countries ◽  
Waiting Time ◽  
Healthcare Access ◽  
Healthcare Services ◽  
Developed Countries ◽  
Structured Interview ◽  
Appointment Scheduling ◽  
Public Hospitals ◽  
Delivery Of Healthcare ◽  
Scheduling System

AimThe investigators aimed to assess the willingness of patients to utilize and pay for a proposed short message service- (SMS) based appointment scheduling service.BackgroundTelecommunication applications have been introduced to improve the delivery of healthcare services in developed countries; however, public-funded healthcare systems in developing countries like Nigeria are mostly unfamiliar with the use of such technologies for improving healthcare access.MethodsWe proposed a SMS-based (text message) appointment scheduling system to consenting subjects at an outpatients’ clinic and explored their willingness to utilize and pay for the service. Using semi-structured interview schedules, we collected information on: estimated arrival time, most important worry when seeking for healthcare services at public hospitals in the study setting, ownership of a mobile phone, willingness to utilize a SMS-based appointment for clinic visits and willingness to pay for the service. In addition, respondents were asked to suggest a tariff for the proposed system.FindingsA total of 500 consecutively recruited patients aged 16–86 (42.1±15.4) years participated; 54% (n=270) were females. Waiting time ranged from 1–7.5 h (3.9±1.1). Two overlapping themes emerged as most important worries: crowded waiting rooms and long waiting time. Ownership of mobile phones was reported by 96.4% (n=482) of subjects. Nearly all favoured the proposed appointment scheduling system (n=486, 97.2%). Majority of patients who favoured the system were willing to pay for the service (n=484, 99.6%). Suggested tariff ranged from 0.03 to 20.83 (1.53±2.11) US dollars; 89.8% (n=349) of the subjects suggested tariffs that were greater than the prevailing retail cost of the proposed service. In sum, our findings indicate that patients in this study were willing to utilize and pay for a proposed SMS-based appointment scheduling system. The findings have implications for policies aimed at improving healthcare access and delivery of healthcare services at the primary care level in developing countries like Nigeria.

scholarly journals KINERJA KLINIS SEBAGAI PREDIKTOR KEPUASAN PASIEN DENGAN MODERASI PRIORITAS KEGAWATAN PASIEN

2017 ◽  
Vol 13 (2) ◽  
pp. 155
Author(s):  
Kshanti Adhitya ◽  
Wisnu Untoro
Keyword(s):  
Emergency Department ◽  
Regression Analysis ◽  
Patient Satisfaction ◽  
Waiting Time ◽  
Clinical Performance ◽  
Research Subject ◽  
Satisfaction Level ◽  
Cross Sectional ◽  
Study Objective ◽  
Orthopedic Hospital

Abstrak: Kinerja Klinis Sebagai Prediktor Kepuasan Pasien dengan Moderasi Prioritas Kegawatan Pasien. Tujuan penelitian ini menguji secara empiris kinerja klinis sebagai prediktor kepuasan pasien dengan moderasi triase. Penelitian ini menggunakan metode observasi cross sectional. Sampel penelitian ini adalah pasien, keluarga, pendamping sejumlah 479. Uji hipotesis dengan model regresi pengaruh langsung dan model pemoderasi dengan Moderated Regression Analysis (MRA). Pengujian hipotesis model pengaruh langsung menunjukkan bahwa tingkat kepuasan yang terjadi dapat dijelaskan 42,8% oleh seluruh prediktor. Hasil analisis MRA menunjukkan semua prediktor, variabel prioritas kegawatan, dan moderat secara bersama-sama berpengaruh terhadap kepuasan. Namun demikian variabel prioritas kegawatan pasien bukan merupakan variabel moderasi. Hipotesis pengaruh langsung prediktor kepuasan yaitu pelayanan perawat, pelayanan dokter, waktu tunggu berpengaruh signifikan terhadap kepuasan pasien didukung. Faktor registrasi dan instruksi pulang/lanjutan tidak berpengaruh terhadap kepuasan. Hipotesis prioritas kegawatan pasien sebagai pemoderasi pengaruh prediktor terhadap kepuasan pasien tidak didukung.   Kata kunci: kinerja klinis, kepuasan pasien, prioritas kegawatan, triase, IGD. Abstract: Clinical Performance as Predictor of Patient Satisfaction with Moderation of Patient Priorities. This study objective is to determine satisfaction predictors of clinical performance with triage as moderation. This research utilizes cross sectional observation. The research subject was 479 which are the patients, families, patient confidants in the ED of Orthopedic Hospital Soeharso. The hypotheses are tested using regression analysis and moderated regression analysis (MRA) approach. The results depict the satisfaction level up to 42.8% by all predictors of clinical performance.  MRA result concluded that the triage variable of the patient can not be moderating variable. Satisfaction predictor, i.e., nursing, physician, and the waiting time, significantly influences the patient satisfaction. Otherwise, Registration factors and advanced/discharge have no influence on satisfaction.  Triage as moderating of patient satisfaction is not supported. Keywords: clinical performance, patient satisfaction, emergency priority, triage, Emergency Department.

scholarly journals Analysis of Waiting Time Factors and Patient Satisfaction Level in Diseases Poly in Hospital dr. Sayidiman Magetan

2020 ◽  
Vol 3 (2) ◽  
pp. 408-413
Author(s):  
Novita Eka Sari ◽  
Indasah Indasah ◽  
Sentot Imam Suprapto
Keyword(s):  
Patient Satisfaction ◽  
Health Services ◽  
Medical Record ◽  
Waiting Time ◽  
Time Factors ◽  
Good Health ◽  
Patient Acceptance ◽  
Nursing Services ◽  
Research Procedure ◽  
The Government

Good health care is a community need and is often a measure of development success. Recognizing that health services are a necessity for every citizen, the government endeavors from time to time to produce programs that can improve overall health services. Therefore, hospitals are required to always maintain trust by taking into account the needs of patients in an effort to fulfill the wishes and expectations of the services provided. Patients not only expect medical and nursing services but also expect comfort, good accommodation. Qualitative research is defined as a research procedure that produces descriptive data. Data collection using techniques indepth interview with semi-structured questions with a sample of 15 informants. From the results of the study note that services related to Waiting time get related to the speed of service procedures for patient acceptance, the accuracy of doctor arrival time and the speed of action, readiness of doctors and nurses to serve patients, distribution of medical record files from the medical record room to each poly and the ability of nurses is very influential to determine patient satisfaction by the treatment that patients get

scholarly journals Patient Satisfaction With the Quality of Health Services Provided by Public Hospitals in Rasht, Iran

2021 ◽  
Vol 31 (1) ◽  
pp. 17-25
Author(s):  
Fardin Mehrabian ◽  
◽  
Mahnaz Hemmati Nodoust Gilani ◽  
Alireza Almaee ◽  
◽  
...  
Keyword(s):  
Patient Satisfaction ◽  
Health Services ◽  
Public Hospitals ◽  
Quality Of Health Services

This article has no abstract.

scholarly journals Determinants of patient satisfaction with outpatient health services at public and private hospitals in Addis Ababa, Ethiopia

2012 ◽  
Vol 4 (1) ◽  
Author(s):  
Tayue Tateke ◽  
Mirkuzie Woldie ◽  
Shimeles Ololo
Keyword(s):  
Patient Satisfaction ◽  
Health Services ◽  
Addis Ababa ◽  
Public Hospitals ◽  
Cross Sectional ◽  
Private Hospitals ◽  
Public And Private ◽  
The Public ◽  
Outpatient Health Services ◽  
Public And Private Hospitals

Background: Patients have explicit desires or requests for services when they visit hospitals. However, inadequate discovery of their needs may result in patient dissatisfaction. This study aimed to determine the levels and determinants of patient satisfaction with outpatient health services provided at public and private hospitals in Addis Ababa, Central Ethiopia.Methods: A comparative cross-sectional study was conducted from 27 March to 30 April 2010. The study included 5 private and 5 public hospitals. Participants were selected using systematic random sampling. A pre-tested and contextually prepared structured questionnaire was used to conduct interviews. Descriptive statistics, analysis of variance, factor analysis and multiple linear regressions were performed using computer software (SPSS 16.0).Results: About 18.0% of the patients at the public hospitals were very satisfied whilst 47.9% were just satisfied with the corresponding proportions a bit higher at private hospitals. Selfjudged health status, expectation about the services, perceived adequacy of consultation duration, perceived providers’ technical competency, perceived welcoming approach and perceived body signalling were determinants of satisfaction at both public and private hospitals.Conclusions: Although patients at the private hospitals were more satisfied than those at the public hospitals with the health care they received, five of the predictors of patient satisfaction in this study were common to both settings. Thus, hospitals in both categories should work to improve the competencies of their employees, particularly health professionals, to win the interests of the clients and have a physical structure that better fits the expectations of the patients.

scholarly journals Patient’s Satisfaction with Health Care Services in Erbil City/Iraq

2020 ◽  
Vol 3 (2) ◽  
pp. 119-125
Author(s):  
Dlzar Omer ◽  
◽  
Saleem Qader ◽  
Dara Al-Banna ◽  
Ahmed Rasool ◽  
...  
Keyword(s):  
Health Care ◽  
Patient Satisfaction ◽  
Health Services ◽  
Health Care Services ◽  
Public Hospitals ◽  
Private Health Care ◽  
Private Hospitals ◽  
Physician Practices ◽  
Care Services ◽  
Level Of Satisfaction

Background and objective: Patient satisfaction is one of the most important factors to de-termine the success of a health care facility. It is a relative phenomenon, which evaluates the patients’ perceived needs, their expectations from a health system, and the experi-ence of health care. Patient satisfaction is the main goal today for most health care organi-zations, from hospitals to physician practices and other health care agencies. This study aimed to compare patient satisfaction with the health care services provided by public and private hospitals in Erbil City. Methods: A cross-sectional study was conducted using a non-probability purposive sample of 450 patients (225 from public and 225 from private hospitals) who were seeking health care in hospitals in Erbil City. The data were collected between the 7th of January and 15th of November 2016 by direct interviews and filling of the standardized questionnaires (Patient Satisfaction Questionnaire-18). Results and Discussion: Most of the patients in public hospitals expressed a neutral level of satisfaction with received health services (80.9%) while 10.7% were dissatisfied and only 8.4% were satisfied with the provided health care. On the contrary, most of the patients in private hospitals (80%) were satisfied with their care, with only 20% expressing a neutral level of satisfaction with private health care services. These findings show that there is a very high statistical difference between patient satisfaction in the governmental and pri-vate hospitals in Erbil City (Mean ± Standard Deviation 45.35 ± 3.520), (56.42 ± 5.696) (p-value= <0.001). Conclusion: Most of the patients were satisfied with private health care services but not with public hospitals health services in selected hospitals in Erbil City in Iraq.

scholarly journals Investing in acute health services: is it time to change the paradigm?

2014 ◽  
Vol 38 (5) ◽  
pp. 533 ◽  
Author(s):  
Rhonda Kerr ◽  
Delia V Hendrie ◽  
Rachael Moorin
Keyword(s):  
Health Services ◽  
Service Delivery ◽  
Capital Investment ◽  
Medical Equipment ◽  
Public Hospital ◽  
Cost Of Capital ◽  
Public Hospitals ◽  
Hospital Services ◽  
The Cost

Objective Capital is an essential enabler of contemporary public hospital services funding hospital buildings, medical equipment, information technology and communications. Capital investment is best understood within the context of the services it is designed and funded to facilitate. The aim of the present study was to explore the information on capital investment in Australian public hospitals and the relationship between investment and acute care service delivery in the context of efficient pricing for hospital services. Methods This paper examines the investment in Australian public hospitals relative to the growth in recurrent hospital costs since 2000–01 drawing from the available data, the grey literature and the reports of six major reviews of hospital services in Australia since 2004. Results Although the average annual capital investment over the decade from 2000–01 represents 7.1% of recurrent expenditure on hospitals, the most recent estimate of the cost of capital consumed delivering services is 9% per annum. Five of six major inquiries into health care delivery required increased capital funding to bring clinical service delivery to an acceptable standard. The sixth inquiry lamented the quality of information on capital for public hospitals. In 2012–13, capital investment was equivalent to 6.2% of recurrent expenditure, 31% lower than the cost of capital consumed in that year. Conclusions Capital is a vital enabler of hospital service delivery and innovation, but there is a poor alignment between the available information on the capital investment in public hospitals and contemporary clinical requirements. The policy to have capital included in activity-based payments for hospital services necessitates an accurate value for capital at the diagnosis-related group (DRG) level relevant to contemporary clinical care, rather than the replacement value of the asset stock. What is known about the topic? Deeble’s comprehensive hospital-based review of capital investment and costs, published in 2002, found that investment averages of between 7.1% and 7.9% of recurrent costs primarily replaced existing assets. In 2009, the Productivity Commission and the National Health and Hospitals Reform Commission (NHHRC) recommended capital, for the replacement of buildings and medical equipment, be included in activity-based funding. However, there have been persistent concerns about the reliability and quality of the information on the value of hospital capital assets. What does this paper add? This is the first paper for over a decade to look at hospital capital costs and investment in terms of the services they support. Although health services seek to reap dividends from technology in health care, this study demonstrates that investment relative to services costs has been below sustainable levels for most of the past 10 years. The study questions the helpfulness of the highly aggregated information on capital for public hospital managers striving to improve on the efficient price for services. What are the implications for practitioners? Using specific and accurate information on capital allocations at the DRG level assists health services managers advance their production functions for the efficient delivery of services.

Sign in / Sign up

Export Citation Format

Share Document