scholarly journals Promoting OPD Patient Satisfaction through Different Healthcare Determinants: A Study of Public Sector Hospitals

2019 ◽  
Vol 16 (19) ◽  
pp. 3719 ◽  
Author(s):  
Abid Hussain ◽  
Muhammad Asif ◽  
Arif Jameel ◽  
Jinsoo Hwang ◽  
Noman Sahito ◽  
...  
Keyword(s):  
Regression Analysis ◽  
Patient Satisfaction ◽  
Medical Equipment ◽  
Public Hospitals ◽  
Exploratory Research ◽  
Level Of Satisfaction ◽  
Study Results ◽  
Confirmatory Factor ◽  
Physical Infrastructure ◽  
Random Method

Patient satisfaction is a core tool for measuring the performance of the hospitals as well as the service provider and the services that they are providing to the patients. The aim of this research is to evaluate how information received, medical equipment, distance from the hospital, and physical infrastructure influenced patient satisfaction at public hospitals in Southern Punjab, Pakistan. An exploratory research technique was used. We distributed 700 questionnaires through a random method, and 579 provided proper responses. A confirmatory factor analysis (CFA) and a regression analysis were used for the data analysis. The study results illustrated that medical equipment, information received, distance from the hospital, and physical infrastructure had significantly positive impacts (p = 0.001) on patient satisfaction. To promote higher level of satisfaction, there is a need to take appropriate steps for improvement.

scholarly journals Measuring OPD Patient Satisfaction with Different Service Delivery Aspects at Public Hospitals in Pakistan

2019 ◽  
Vol 16 (13) ◽  
pp. 2340 ◽  
Author(s):  
Abid Hussain ◽  
Muhammad Asif ◽  
Arif Jameel ◽  
Jinsoo Hwang
Keyword(s):  
Regression Analysis ◽  
Patient Satisfaction ◽  
Health Services ◽  
Service Delivery ◽  
Waiting Time ◽  
Research Method ◽  
Public Hospitals ◽  
Exploratory Research ◽  
Delivery Of Healthcare ◽  
Confirmatory Factor

The satisfaction of the patient is believed to be one of the preferred results of healthcare, and it is directly connected with the usage of health services. This study aimed to assess how doctor services, nurses’ services, and waiting time predict patient satisfaction (PS) with the service delivery of healthcare in Southern Punjab, Pakistan. The study used an exploratory research method, in which 1000 participants were selected, and used a random technique, in which 850 responses were received. Multiple regression analysis and a confirmatory factor were employed to analyze the collected data. The findings showed that doctor services (β = 0.232; p = 0.01), nurses services (β = 0.256; p = 0.01), and waiting time (β = 0.091; p = 0.03) had positive significant impacts on PS, while registration services (β = 0.028; p = 0.390) had an insignificant association with PS. Hence, a significant gap existed in the registration services that were totally ignored in hospitals of Pakistan which needed proper considerations for improvements.

scholarly journals Assessment of Pregnant Women’s Satisfaction with Model of Care Initiative: Antenatal Care Service at Primary Health Care in Cluster One in Riyadh, Saudi Arabia

Healthcare ◽  
2022 ◽  
Vol 10 (1) ◽  
pp. 151
Author(s):  
Saad M. Alhaqbani ◽  
Amen A. Bawazir
Keyword(s):  
Health Care ◽  
Regression Analysis ◽  
Patient Satisfaction ◽  
Primary Health Care ◽  
Antenatal Care ◽  
Care Service ◽  
Significant Variable ◽  
Primary Health ◽  
Level Of Satisfaction ◽  
Primary Health Care Centers

The current study assessed pregnant women’s satisfaction with antenatal care (ANC) services at primary health care centers (PHCs) in Riyadh Cluster One. The study was conducted at 11 PHCs where the ANC initiative has been implemented. A total of 646 pregnant women were enrolled. A questionnaire was completed by participants to measure the level of satisfaction with the provided services, care, and consultation. Subsequently, the data were analyzed to determine the significant differences and conduct regression analysis. The overall satisfaction with initial triage assessment, provided services, consultation, and examination was 93.7%, 87.8%, 71.8%, and 53.9%, respectively. Regarding ANC services, education was the only statistically significant variable that influenced patient satisfaction (p < 0.05). In contrast, satisfaction with the provided care was significantly related to all the variables studied. For consultation, education (p < 0.001) and monthly income (p < 0.05) were the statistically significant role players. In the regression analysis, secondary education was statistically significantly related to the provided services, consultation, and examination. Despite the satisfactory level of ANC at the selected PHCs, higher patient satisfaction could be achieved in the future by improving the consultation and examination practices. Overall satisfaction with the health care workers at PHCs is high. Incorporating implied ameliorations would enhance the quality of services and patient satisfaction.

scholarly journals Nurse Caring Attitude Relationships with Parents Patient Satisfaction Level in Public Hospitals Pambalah Batung Amuntai

2021 ◽  
Vol 3 (2) ◽  
pp. 78-85
Author(s):  
Rian Tasalim ◽  
Mohammad Basit ◽  
Rita Agustina
Keyword(s):  
Patient Satisfaction ◽  
Well Being ◽  
Public Hospitals ◽  
Pediatric Care ◽  
Chi Square ◽  
Cross Sectional ◽  
Pediatric Ward ◽  
Level Of Satisfaction ◽  
Nurse Caring ◽  
Chi Square Analysis

Caring is a form of nurse's concern for clients. Nurses are required to have the sensitivity and ability to support the trust and well-being of patients. Patient/Parent satisfaction is highly dependent on the caring attitude of the nurse. The better the caring attitude of the nurse to the patient, the more the patient will trust the nurse. Nurse caring behavior is one of the determinants of patient satisfaction. The purpose of this study was to determine the relationship between the caring attitude of nurses and the level of satisfaction of the patient's parents in the pediatric ward of Pambalah Batung Amuntai Hospital. Analytic research with a cross sectional approach. Collecting data using a questionnaire. Respondents in the study amounted to 28 people, using probability sampling technique. Data analysis using Chi-Square. The results show that in the pediatric ward of Pambalah Batung Amuntai Hospital, it is known that the caring attitude of nurses in the classification is not good, namely 68% and the level of satisfaction of parents of patients in the less classification is also as much as 64 % The results of the Chi-Square analysis obtained a significant value of 0.019 (p < 0.05). There is a relationship between the caring attitude of nurses and the level of satisfaction of parents whose children are cared for in the pediatric care room at Pambalah Batung Amuntai Hospital.

scholarly journals Can Leadership Enhance Patient Satisfaction? Assessing the Role of Administrative and Medical Quality

2019 ◽  
Vol 16 (17) ◽  
pp. 3212 ◽  
Author(s):  
Muhammad Asif ◽  
Arif Jameel ◽  
Noman Sahito ◽  
Jinsoo Hwang ◽  
Abid Hussain ◽  
...  
Keyword(s):  
Patient Satisfaction ◽  
Structural Equation ◽  
Structural Model ◽  
Equation Modeling ◽  
Participative Leadership ◽  
Medical Quality ◽  
Study Results ◽  
National Quality ◽  
Confirmatory Factor ◽  
Quality Award

This paper aimed to investigate the relationships between participative leadership (PL), administrative quality (AQ), medical quality (MQ), and patient satisfaction (PS) using the Malcolm Baldrige National Quality Award Healthcare Criteria (MBNQA) criteria. The study further examined the intervening influence of administrative quality and medical quality on the relationship between participative leadership and patient satisfaction. The data was obtained from 123 public sector hospitals in Pakistan. We employed confirmatory factor analysis (CFA) and structural equation modeling (SEM) techniques to test the structural model. From the study results, we found significant and positive relationships between participative, administrative quality, medical quality, and patient satisfaction. In addition, our research found administrative quality and medical quality as potential mediators on PL-PS relation. Adopting participative leadership as an exogenous factor, and both administrative and medical quality as potential mediators of patient satisfaction, provided new insights into MBNQA criteria.

scholarly journals OVERVIEW OF PATIENTS SATISFACTION LEVEL AT DENTAL CLINIC CIMAHI TENGAH HEALTH CENTER INDONESIA

2021 ◽  
Vol 1 (Volume 1 No 2) ◽  
pp. 197-208
Author(s):  
Marlin Himawati ◽  
Kemala Rengganis ◽  
Rabiatul Adawiyah ◽  
Dhiya Fasya ◽  
Ulfah Rosida ◽  
...  
Keyword(s):  
Patient Satisfaction ◽  
Functional Organization ◽  
Active Role ◽  
Leading Indicators ◽  
Dental Clinic ◽  
Five Dimensions ◽  
Patients Satisfaction ◽  
Level Of Satisfaction ◽  
Study Results

Puskesmas represents the functional organization unit that runs health efforts accepted and affordable by the entire community with society's active role. Puskesmas must have a good quality of health service to provide the satisfaction of the patients. Patient satisfaction is one of the leading indicators of health facilities and has become a standard measure of quality-of-service customer satisfaction. The general objectives of the study are to evaluate the level of satisfaction of patients at the Dental Clinic of Puskesmas Cimahi Tengah, Cimahi City, based on tangible, reliability, responsiveness, assurance, and empathy. This study used a descriptive study method through a questionnaire about patient satisfaction toward services at the dental clinic of Puskesmas Cimahi Tengah. The sample size used in this study were all patients who came to the dental clinic of Puskesmas Cimahi Tengah. The study results are based on the five dimensions analyzed, namely tangibles, reliability, responsiveness, assurance, and empathy, which refer to the SERVQUAL model developed by Parasuraman. The service quality of the dental clinic at Puskesmas Cimahi Tengah on the dimensions of tangibles, reliability, responsiveness, assurance, empathy was very satisfying. The conclusion based on the analysis of the respondents' responses on patient satisfaction at the dental clinic at the Central Cimahi Center was very gratifying.

scholarly journals Patient’s Satisfaction with Health Care Services in Erbil City/Iraq

2020 ◽  
Vol 3 (2) ◽  
pp. 119-125
Author(s):  
Dlzar Omer ◽  
◽  
Saleem Qader ◽  
Dara Al-Banna ◽  
Ahmed Rasool ◽  
...  
Keyword(s):  
Health Care ◽  
Patient Satisfaction ◽  
Health Services ◽  
Health Care Services ◽  
Public Hospitals ◽  
Private Health Care ◽  
Private Hospitals ◽  
Physician Practices ◽  
Care Services ◽  
Level Of Satisfaction

Background and objective: Patient satisfaction is one of the most important factors to de-termine the success of a health care facility. It is a relative phenomenon, which evaluates the patients’ perceived needs, their expectations from a health system, and the experi-ence of health care. Patient satisfaction is the main goal today for most health care organi-zations, from hospitals to physician practices and other health care agencies. This study aimed to compare patient satisfaction with the health care services provided by public and private hospitals in Erbil City. Methods: A cross-sectional study was conducted using a non-probability purposive sample of 450 patients (225 from public and 225 from private hospitals) who were seeking health care in hospitals in Erbil City. The data were collected between the 7th of January and 15th of November 2016 by direct interviews and filling of the standardized questionnaires (Patient Satisfaction Questionnaire-18). Results and Discussion: Most of the patients in public hospitals expressed a neutral level of satisfaction with received health services (80.9%) while 10.7% were dissatisfied and only 8.4% were satisfied with the provided health care. On the contrary, most of the patients in private hospitals (80%) were satisfied with their care, with only 20% expressing a neutral level of satisfaction with private health care services. These findings show that there is a very high statistical difference between patient satisfaction in the governmental and pri-vate hospitals in Erbil City (Mean ± Standard Deviation 45.35 ± 3.520), (56.42 ± 5.696) (p-value= <0.001). Conclusion: Most of the patients were satisfied with private health care services but not with public hospitals health services in selected hospitals in Erbil City in Iraq.

scholarly journals Complaints and Satisfaction of Patients in Psychiatric Hospitals: The Case of Israel

2021 ◽  
Vol 8 ◽  
pp. 237437352199722
Author(s):  
Keren Semyonov-Tal
Keyword(s):  
Regression Analysis ◽  
Content Analysis ◽  
Patient Satisfaction ◽  
Interpersonal Relations ◽  
Linear Regression Analysis ◽  
Psychiatric Hospitals ◽  
Verbal Responses ◽  
Physical Conditions ◽  
Level Of Satisfaction

The main objective of the research is to advance knowledge in the field of patient experience. First, the research provides a classification of verbal responses by patients to an open-ended question (using content analysis) into distinct categories of concerns and complaints; and second, it examines (using regression analysis) the extent to which different types of complaints exert a differential impact on the level of patient satisfaction. The content analysis reveals that patient voice extends across a wide variety of issues, including complaints regarding physical conditions of the facility, quality of food, cleanliness, caregiver attitudes, availability of medical staff, lack of communication with staff, malpractice, and lack of privacy and respect. Linear regression analysis reveals that patients who complained about the hospitalization experience, especially complaints about interpersonal relations, are less likely to express satisfaction regarding hospitalization. The findings underscore the importance of patient’s complaints for understanding patient satisfaction (or dissatisfaction) with hospitalization. Patients’ complaints, especially in the area of interpersonal relations, are found to be consequential for the patient level of satisfaction.

PENGARUH CITRA PERUSAHAAN DAN KEPERCAYAAN TERHADAP KEPUASAN PASIEN PADA RUMAH SAKIT MITRA MEDIKA NAROM KABUPATEN BEKASI

2020 ◽  
Vol 7 (1) ◽  
pp. 41-49
Author(s):  
Ajat Sudrajat
Keyword(s):  
Patient Satisfaction ◽  
Health Services ◽  
Corporate Image ◽  
Ordinal Scale ◽  
Survey Method ◽  
Microsoft Excel ◽  
Analysis Techniques ◽  
Level Of Satisfaction ◽  
Verification Methods ◽  
High Level

Patient satisfaction at the hospital is a benchmark that is a benchmark for patients in getting health care. Each hospital must run a variety of strategies so that patients feel satisfied with health services, one of the strategies is through a good corporate image and trust, where a good corporate image can increase trust. So that affecting patient satisfaction Mitra Medika Narom Hospital Kabupaten Bekasi.             This research was conducted with descriptive and verification methods, namely knowing, analyzing, explaining and testing hypotheses, and making conclusions and suggestions. The sample in this study amounted to 240 respondents using the Eksplanary Survey method. Data analysis techniques used are ordinal scale techniques and path analysis using the Method of Successive Interval (MSI) tool, Microsoft Excel 2016 computer programs and SPSS 16.             The results of this study reveal that the company's image at the Mitra Medika Narom Hospital in Kabupaten Bekasi is in the agreed criteria, meaning that Mitra Medika Narom Hospital has built and made a good company image so that it is better known to all people. Furthermore, trust in Mitra Medika Narom Hospital in Kabupaten Bekasi is in the agreed criteria, meaning that Mitra Medika Narom Hospital has succeeded in building a good and optimal Trust so that patients trust Mitra Medika Narom Hospital to obtain health services. Then the patient satisfaction at the Mitra Medika Narom Hospital in Kabupaten Bekasi is in the agreed criteria, meaning that the patients as respondents feel a high level of satisfaction after completing treatment at the Mitra Medika Narom Hospital. There is a positive, strong and two-way correlation between company image and trust variables of 0.646. There is a partial influence of company image on patient satisfaction at Mitra Medika Narom Hospital significantly by 11.98%. There is a partial influence of trust on patient satisfaction at Mitra Medika Narom Hospital significantly by 25.08%. Then there is a simultan influence of corporate image and trust on patient satisfaction at Mitra Medika Narom Hospital positively and significantly by 37.06% while the remaining 62.94% is contributed by other variables not examined

Impact of Training and Development Programmes on the Productivity of Employees in the Banks

2016 ◽  
Vol 5 (1) ◽  
Author(s):  
Jaspreet Kaur
Keyword(s):  
Regression Analysis ◽  
Banking Sector ◽  
Human Resources Management ◽  
Training And Development ◽  
Linear Forms ◽  
Knowledge And Skills ◽  
Resources Management ◽  
Level Of Satisfaction ◽  
Log Linear ◽  
The Impact

Manpower training and development is an important aspect of human resources management which must be embarked upon either proactively or reactively to meet any change brought about in the course of time. Training is a continuous and perennial activity. It provides employees with the knowledge and skills to perform more effectively. The study examines the opinions of trainees regarding the impact of training and development programmes on the productivity of employees in the selected banks. To evaluate the impact of training and development programmes on productivity of banking sector, multiple regression analysis was employed in both log as well as log-linear forms. Also the impact of three sets of training i.e. objectives, methods and basics on level of satisfaction of respondents with the training was also examined through employing the regression analysis in the similar manner.

scholarly journals 1574. Multivariate Regression Analysis to Determine Independent Predictors of Treatment Outcomes in the RESTORE-IMI 2 Trial

2020 ◽  
Vol 7 (Supplement_1) ◽  
pp. S785-S786
Author(s):  
Robert Tipping ◽  
Jiejun Du ◽  
Maria C Losada ◽  
Michelle L Brown ◽  
Katherine Young ◽  
...  
Keyword(s):  
Regression Analysis ◽  
Clinical Response ◽  
Treatment Outcomes ◽  
Multivariate Regression ◽  
Multivariate Regression Analysis ◽  
Apache Ii Score ◽  
Double Blind ◽  
Mitt Population ◽  
Study Results ◽  
All Cause Mortality

Abstract Background In the RESTORE-IMI 2 trial, imipenem/cilastatin/relebactam (IMI/REL) was non-inferior to PIP/TAZ for treating hospital-acquired/ventilator-associated bacterial pneumonia (HABP/VABP) in the primary endpoint of Day 28 all-cause mortality (D28 ACM) and the key secondary endpoint of clinical response (CR) at early follow-up (EFU; 7-14 d after end of therapy). We performed a multivariate regression analysis to determine independent predictors of treatment outcomes in this trial. Methods Randomized, controlled, double-blind, phase 3, non-inferiority trial comparing IMI/REL 500 mg/250 mg vs PIP/TAZ 4 g/500 mg, every 6 h for 7-14 d, in adult patients (pts) with HABP/VABP. Stepwise-selection logistic regression modeling was used to determine independent predictors of D28 ACM and favorable CR at EFU, in the MITT population (randomized pts with ≥1 dose of study drug, except pts with only gram-positive cocci at baseline). Baseline variables (n=19) were pre-selected as candidates for inclusion (Table 1), based on clinical relevance. Variables were added to the model if significant (p &lt; 0.05) and removed if their significance was reduced (p &gt; 0.1) by addition of other variables. Results Baseline variables that met criteria for significant independent predictors of D28 ACM and CR at EFU in the final selected regression model are in Fig 1 and Fig 2, respectively. As expected, APACHE II score, renal impairment, elderly age, and mechanical ventilation were significant predictors for both outcomes. Bacteremia and P. aeruginosa as a causative pathogen were predictors of unfavorable CR, but not of D28 ACM. Geographic region and the hospital service unit a patient was admitted to were found to be significant predictors, likely explained by their collinearity with other variables. Treatment allocation (IMI/REL vs PIP/TAZ) was not a significant predictor for ACM or CR; this was not unexpected, since the trial showed non-inferiority of the two HABP/VABP therapies. No interactions between the significant predictors and treatment arm were observed. Conclusion This analysis validated known predictors for mortality and clinical outcomes in pts with HABP/VABP and supports the main study results by showing no interactions between predictors and treatment arm. Table 1. Candidate baseline variables pre-selected for inclusion Figure 1. Independent predictors of greater Day 28 all-cause mortality (MITT population; N=531) Figure 2. Independent predictors of favorable clinical response at EFU (MITT population; N=531) Disclosures Robert Tipping, MS, Merck & Co., Inc. (Employee, Shareholder) Jiejun Du, PhD, Merck & Co., Inc. (Employee, Shareholder) Maria C. Losada, BA, Merck & Co., Inc. (Employee, Shareholder) Michelle L. Brown, BS, Merck & Co., Inc. (Employee, Shareholder) Katherine Young, MS, Merck & Co., Inc. (Employee, Shareholder)Merck & Co., Inc. (Employee, Shareholder) Joan R. Butterton, MD, Merck & Co., Inc. (Employee, Shareholder) Amanda Paschke, MD MSCE, Merck & Co., Inc. (Employee, Shareholder) Luke F. Chen, MBBS MPH MBA FRACP FSHEA FIDSA, Merck & Co., Inc. (Employee, Shareholder)Merck & Co., Inc. (Employee, Shareholder)

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