scholarly journals Customer Experience in Fintech

2021 ◽  
Vol 16 (5) ◽  
pp. 1415-1433
Author(s):  
Cătălin Mihail Barbu ◽  
Dorian Laurenţiu Florea ◽  
Dan-Cristian Dabija ◽  
Mihai Constantin Răzvan Barbu
Keyword(s):  
Information And Communication Technology ◽  
Communication Technology ◽  
Business Models ◽  
Customer Experience ◽  
Customer Support ◽  
Equation Modelling ◽  
Firm Innovativeness ◽  
Proposed Model ◽  
Information And Communication ◽  
Managerial Perspective

The purpose of this paper is to analyse customer experience (CX) in the fintech sector. Fintech is a dynamic and innovative field that fully benefits from advances in information and communication technology. The concept of customer experience is multidimensional, analysed from various perspectives, and with distinct valences in different industries. Based on the stimulus-organism-response (S-O-R) approach, we proposed a model in which customer experience in fintech is the result of customer’s evaluation of the stimuli proposed by fintech companies. Using partial least squares equation modelling (PLS-SEM), we tested a series of hypotheses and validated the proposed model. The results showed that perceived value, customer support, assurance, speed and perceived firm innovativeness are positively related to customer experience in fintech. In turn, customer experience is positively associated with loyalty intentions of the customer. Our paper contributes in identifying the dimensions, the determinants and the outcomes of customer experience in fintech, while from a managerial perspective, we demonstrate how fintech companies must integrate customer experience in their business models.

Improving the Educational Effectiveness of MOOCs by Using Web-Based Information and Communication Technology

2016 ◽  
pp. 186-201 ◽  
Author(s):  
Bhavik Pathak
Keyword(s):  
Information And Communication Technology ◽  
Communication Technology ◽  
Business Models ◽  
Online Courses ◽  
Educational Effectiveness ◽  
Educational Models ◽  
Web Based ◽  
Online Retailers ◽  
Information And Communication ◽  
Ict Tools

Massive Open Online Courses (MOOCs) have proved their cost effectiveness in extending the reach of the traditional classroom education to thousands of learners across the globe. However, many questions have been raised regarding the educational effectiveness of these MOOC models. In particular, the lack of personalization, social interactions, and credibility have been cited as some of the most important factors that create uncertainties regarding the viability of the MOOC based educational models. In the last couple of decades, Web-based businesses including online retailers, electronic marketplaces and online portals have successfully integrated information and communication technology (ICT) led initiatives and evolved to become viable business models. The focus of this chapter is to analyze the challenges of the current MOOC based educational models and suggest how they can adopt ICT tools to transform into MOOC 2.0 - the next generation of MOOCs.

Advantages in Making Use of Information and Communication Technology in Designing Open Innovation Business Models

2018 ◽  
pp. 73-91
Keyword(s):  
Information And Communication Technology ◽  
Communication Technology ◽  
Open Innovation ◽  
Business Models ◽  
Electronic Devices ◽  
Daily Activities ◽  
Human Beings ◽  
Information And Communication ◽  
Innovative Thinking ◽  
Recent Trends

Information and communication technology is a resource used in the processes and activities of business and government. Recent trends indicate that it is becoming an important resource in the daily activities of human beings. But the similarity between information and communication technology ends here. While other technologies tend to be applicable only in the specific industries and defined areas of operations, the potential of information and communication technology in business, government, and human activities is more universal. Information and communication technology provides several concepts that enable business, government, and human beings to reach new realities in their sector. Some of the concepts have created opportunities for designing and manufacturing electronic devices. This chapter talks about making use of the electronic devices in an open innovative thinking and approach.

Business Model Change Methodology: Applying New Technology in Organization

2013 ◽  
Vol 4 (4) ◽  
pp. 36-60
Author(s):  
Nastaran Hajiheydari ◽  
Payam Hanafizadeh
Keyword(s):  
System Dynamics ◽  
Focus Groups ◽  
Information And Communication Technology ◽  
Business Model ◽  
Communication Technology ◽  
Business Models ◽  
New Technologies ◽  
New Technology ◽  
Information And Communication ◽  
Modern Information

The present study intends to design a methodology for examining the influence of modern information and communication technology on business models (BMs). Theoretical framework is mainly selected based on literature as well as consultation with expert focus groups. This methodology is validated by expert judgment and simulated as a real case applying system dynamics. The outcome of the survey includes a change methodology formulated in 5 phases and 37 activities. Not only has this study covered the specification of the theory structure; it was carried out in an organization in order to test its feasibility, as well. The proposed methodology in this research could help business analysts and managers with changing business model while adopting new technologies.

Transitioning Collaborative Cross-Sector Business Models for Sustainability Innovation: Multilevel Tension Management as a Dynamic Capability

2020 ◽  
pp. 000765032094982
Author(s):  
Marta Rey-Garcia ◽  
Vanessa Mato-Santiso ◽  
Ana Felgueiras
Keyword(s):  
Information And Communication Technology ◽  
Communication Technology ◽  
Independent Living ◽  
Business Models ◽  
Collaborative Cross ◽  
Dynamic Capability ◽  
Information And Communication ◽  
Tension Management ◽  
Management Capabilities

Collaborative cross-sector business models for sustainability innovation (CCSBMSI) in response to grand challenges are rich foci for tensions. This is the case of CCSBMSI targeting independent living through Information and Communication Technology–enabled care. This research aims at identifying the relevant tensions, understanding their interactions, and assessing how they can be effectively managed so that CCSBMSI become more valuable for partners and transformative for society. A conceptual framework that understands the management of interrelated institutional and interorganizational tensions as a dynamic capability is substantiated through in-depth, qualitative analysis of the long-term dynamics of a four-sector CCSBMSI in telecare—including government, businesses, nonprofits, and informal actors. Its effects on the transition of business models in terms of value creation, delivery, and capture; on relevant stakeholders—particularly nonprofits and beneficiaries; and on the development of the sustainability innovation are discussed. The conceptualization, tension categories, and management capabilities of CCSBMSI are amplified.

scholarly journals OBJECT ORIENTED METRIC BASED ANALYSIS OF TEXT TRANSMISSION IN E-LEARNING THROUGH NATURAL LANGUAGE STEGANOGRAPHY

2020 ◽  
Vol 4 (11) ◽  
pp. 68-74
Author(s):  
Soumendu Banerjee ◽  
Kh Amirul Islam ◽  
Sunil Karforma ◽  
Akash Nag
Keyword(s):  
Cost Effectiveness ◽  
Natural Language ◽  
Information And Communication Technology ◽  
Communication Technology ◽  
Object Oriented ◽  
Learning System ◽  
Proposed Model ◽  
Text Steganography ◽  
Information And Communication ◽  
E Learning

E-learning is an application of information and communication technology in the field of learning. Through steganography the e-learning institution can provide security to other participants of e-learning like teacher and learner. Here we use text steganography with modified SNOW algorithm while passing secret texts from the administrator to the learner in an e-learning system. In this paper, we calculate the object oriented metric based analysis of CK and MOOD metrics of our proposed model, which ensures the advantages of code redundancy, code reusability, and cost effectiveness and so on.

Addressing the Business Issues Through Open Innovation Initiatives

2022 ◽  
pp. 268-287
Author(s):  
N. Raghavendra Rao
Keyword(s):  
Information Technology ◽  
Information And Communication Technology ◽  
Communication Technology ◽  
Open Innovation ◽  
Business Models ◽  
Information And Communication

Many concepts are emerging in the disciplines of management and information and communication technology. One needs to identify the concepts that are useful in designing and developing the business models for addressing the business issues of an enterprise. This chapter gives an overview of the various concepts in the disciplines of management and information technology. In the present business scenario, interdisciplinary concepts are needed to develop business models under open innovation environment. An enterprise has to choose the relevant concepts from the two disciplines as per their requirements in designing business models for their open innovation initiatives.

Innovation through Virtual Technologies

2011 ◽  
pp. 1-13 ◽  
Author(s):  
N. Raghavendra Rao
Keyword(s):  
Virtual Teams ◽  
Information And Communication Technology ◽  
Communication Technology ◽  
Global Economy ◽  
Business Models ◽  
Technology Knowledge ◽  
Innovative Method ◽  
Rapid Changes ◽  
Information And Communication ◽  
The Right

Rapid changes are taking place in global economy. It has become a necessity for enterprises to respond to these changes. Innovation in the business is the solution to face these changes. Identifying the right type of technology, knowledge and process are the main elements in designing an innovative method. Two business models are discussed for creating innovation models. Some of the concepts in information and communication technology and management are applied in these business models. Further, this chapter talks about the contribution of global virtual teams in designing and developing ideas for innovation.

scholarly journals Flow-Based Provenance

10.28945/3665 ◽  
2017 ◽  
Vol 20 ◽  
pp. 019-036 ◽  
Author(s):  
Sabah Al-Fedaghi
Keyword(s):  
Information And Communication Technology ◽  
Communication Technology ◽  
Future Research ◽  
Abstract Representation ◽  
Abstract Machine ◽  
Provenance Information ◽  
Proposed Model ◽  
The World ◽  
Information And Communication ◽  
Future Work

Aim/Purpose: With information almost effortlessly created and spontaneously available, current progress in Information and Communication Technology (ICT) has led to the complication that information must be scrutinized for trustworthiness and provenance. Information systems must become provenance-aware to be satisfactory in accountability, reproducibility, and trustworthiness of data. Background: Multiple models for abstract representation of provenance have been proposed to describe entities, people, and activities involved in producing a piece of data, including the Open Provenance Model (OPM) and the World Wide Web Consortium. These models lack certain concepts necessary for specifying workflows and encoding the provenance of data products used and generated. Methodology: Without loss of generality, the focus of this paper is on OPM depiction of provenance in terms of a directed graph. We have redrawn several case studies in the framework of our proposed model in order to compare and evaluate it against OPM for representing these cases. Contribution: This paper offers an alternative flow-based diagrammatic language that can form a foundation for modeling of provenance. The model described here provides an (abstract) machine-like representation of provenance. Findings: The results suggest a viable alternative in the area of diagrammatic representation for provenance applications. Future Research: Future work will seek to achieve more accurate comparisons with current models in the field.

Total Relationship Management of Knowledge and Information Technology for Innovation

2014 ◽  
pp. 192-208
Author(s):  
Mosad Zineldin ◽  
Valentina Vasicheva
Keyword(s):  
Information Technology ◽  
Knowledge Management ◽  
Information And Communication Technology ◽  
Communication Technology ◽  
Paradigm Shift ◽  
Relationship Management ◽  
Life Styles ◽  
Proposed Model ◽  
Information And Communication ◽  
Computer Based

We have to admit that knowledge, Knowledge Management (KM), and technology have changed and are still changing our way of thinking, our behaviour, attitudes, life styles, and types of relations. In short, knowledge management, Information and Communication Technology (ICT), Computer-Based Technology (CBT), and other nano-technologies are the latest paradigm shift that has changed the entire way of many people's minds and lives. Few studies have been conducted on the link between KM, CRM, IT, and TRM. The purpose of this chapter is to develop a better understanding of the interrelationship between KM, CRM, IT, and TRM. This chapter presents a proposed model of Knowledge-Oriented Total Relationship Management (KTRM) with some technological knowledge management directions. Finally, recommendations regarding the implementation of KTRM are provided.

Sign in / Sign up

Export Citation Format

Share Document