Empathy is the ability of a medical worker affecting the level of patient satisfaction with medical care
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The aim of the study is to determine the role of empathy of medical workers in medical and surgical departments in patient satisfaction with medical care. Results. Therapists are characterized by emotional empathy and the ability to identify with the patient; surgeons are characterized by a rational component of empathic experience. Conclusion. Patient satisfaction with the provision of medical care reveals a dependence on the level of empathy of medical professionals with a therapeutic profile, but does not depend on the ability to empathize with medical professionals of a surgical profile.
2018 ◽
Vol 68
(suppl 1)
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pp. bjgp18X696713
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2007 ◽
Vol 19
(3)
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pp. 204
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