Management of intercultural communications for an organization leading an international activity

2019 ◽  
pp. 151-159
Author(s):  
S.G. Malikova ◽  
N.Yu. Ivanova
Keyword(s):  
Business Environment ◽  
Cross Cultural ◽  
International Activity ◽  
Intercultural Communications

The necessity to establish intercultural communications for organizations is an aspect of globalization. It is important for an organization with international contacts to manage cross-cultural communications for control of the situation. The authors suggest an approach to study particularities of a country business environment and demonstrate examples of implementing it into practice.

Cross-cultural communication imperatives

2018 ◽  
Vol 14 (2/3) ◽  
pp. 170-187 ◽  
Author(s):  
James Baba Abugre
Keyword(s):  
Business Environment ◽  
Cross Cultural ◽  
Sub Saharan Africa ◽  
Work Outcomes ◽  
Cultural Communication ◽  
Global Business ◽  
Content Type ◽  
Local Staff ◽  
Cross Cultural Communication ◽  
Sub Saharan

Purpose Given the rising expansion of Western multinational companies (MNCs) to the African contexts, the development of expatriates and local employees has become increasingly important to the human resource management of these MNCs. This paper aims to provide critical lessons on cross-cultural communication competences for Western expatriates working in the sub-Saharan Africa business environment. Design/methodology/approach This paper is a qualitative phenomenology that makes use of lived experiences of senior expatriate staff working in Ghana in the form of direct interviews. Findings Results showed that cross-cultural communication competence is very important for Western expatriates’ functioning in sub-Saharan Africa. The findings also established a plethora of cross-cultural communication skills that are essential for Western expatriates’ successful adaptation and work outcomes in Africa. Practical implications This research argues that there is the need for the appreciations of the differing cultural patterns of expatriates and local staff, and this provides the underlying assumptions of intercultural and cross-cultural communication in global business. Originality/value A critical perspective of international business that has scarcely been studied offers lessons for Western expatriates working in sub-Saharan Africa.

Individual and cultural differences in newsvendor decision making

2019 ◽  
Vol 39 (1) ◽  
pp. 164-186 ◽  
Author(s):  
Xue Li ◽  
Lucy Gongtao Chen ◽  
Jian Chen
Keyword(s):  
Decision Making ◽  
Individual Differences ◽  
Cultural Differences ◽  
Operations Management ◽  
Research Area ◽  
Business Environment ◽  
Cross Cultural ◽  
Cognitive Reflection Test ◽  
Content Type ◽  
Order Quantities

PurposeThe purpose of this paper is to investigate cultural and individual differences in newsvendor decision making.Design/methodology/approachThe online experiment, programmed in the PHP scripting language, had 107 participants: local managers of four large, well-known and supply chain–intensive firms in China (Lenovo, Shenhua, CMST and GM).FindingsThe authors find that, as compared with American subjects, Chinese subjects engage in more demand chasing, order quantities that are closer to the mean demand, have a lower expected profit and exhibit greater variance in order quantities. However, these observations may not hold when the cross-cultural comparison is conducted for each pair of ethnic subgroups whose members have the same cognitive reflection test score, a measure of individual differences. Moreover, cultural differences also affect how individual differences manifest in newsvendor decisions.Practical implicationsThe authors findings have important implications for employee selection, training and management in any cross-cultural business environment.Originality/valueLittle attention has been paid, in the behavioural operations literature, to individual differences and how they interact with culture. This paper is the first to examine the interaction effects of cultural and individual differences in newsvendor decisions, and it highlights an important research area that is currently understudied in operations management.

scholarly journals The International Tourism Development as a Way to Formation of Cross-Cultural Tolerance

2021 ◽  
Vol 1 (516) ◽  
pp. 58-64
Author(s):  
Z. A. Atamanchuk ◽  
Keyword(s):  
Cultural Values ◽  
Scientific Publication ◽  
Cross Cultural ◽  
Communication Process ◽  
International Tourism ◽  
Modern World ◽  
Intercultural Communications ◽  
Level Of Satisfaction ◽  
The Individual

The scientific publication is aimed at exploring the communicative aspects of tourism, its value impact on humans, substantiating the peculiarities of the development of international tourism as a way to formation of cross-cultural tolerance. The article accentuates on the cultural values and value characterizations of international tourism, the role of the communicative culture of the individual as the main link in the concept of the theoretical model of universal human values, the importance of adherence to the principles of tolerance, which are becoming increasingly important in the modern world in the context of globalization of the economy, development of communications, growth of mobility, integration, interdependence and transformation of social cultures. The approaches to analyzing tourism as a social and cultural phenomenon are systematized, the stages of the communication process are distinguished. The author analyzes the content of the most significant documents in the sphere of international tourism adopted with the participation of the World Tourist Organization, which emphasizes the need to adhere to tolerant forms of communication. The focus is placed on the role of international organizations in strengthening cultural ties between peoples, mutual enrichment of cultures as a result of tourist exchange, observance of the principles of tolerance. On the way to the application in practice of establishing intercultural communications in international tourism, the article substantiates effectiveness of such methods as: introduction of an adequate system of acculturation, which involves such types of communication ties as integration, assimilation, division, marginalization at the levels of emotions, actions and cognition; creation of such conditions by the host party, which would contribute to increasing the level of satisfaction of tourists by establishing a constant exchange of information, maintaining feedback, disseminating content among visitors regarding the prospects for the development of tourist infrastructure of the host country.

Managing Intercultural Service Encounters

2014 ◽  
pp. 1249-1264
Author(s):  
Suvenus Sophonsiri ◽  
G. Barry O’Mahony
Keyword(s):  
Service Delivery ◽  
Competitive Advantage ◽  
Service Sector ◽  
Business Environment ◽  
Cross Cultural ◽  
Service Encounters ◽  
Cultural Training ◽  
International Service ◽  
Cross Cultural Training ◽  
Service Standards

Global service sector growth and the contracting out of services have produced a complex business environment that has major challenges for corporate success. Nowhere is this more evident than in intercultural service encounters where the delivery of service standards has become integral to developing a competitive advantage and inducing customer loyalty. This chapter identifies the various aspects of service delivery that are significantly influenced by culture. The chapter explains the dimensions of culture that have been found by cross-cultural researchers to be essential to service delivery success and describes how cross cultural training can be used effectively in the international service sector.

MAKING ALLIANCES WORK

2000 ◽  
Vol 40 (1) ◽  
pp. 581
Author(s):  
S. Morton
Keyword(s):  
Joint Ventures ◽  
Business Environment ◽  
Cross Cultural ◽  
New Wave ◽  
Quantum Leap ◽  
Ways Of Thinking ◽  
Business Entities ◽  
Performance Results ◽  
Common Misconceptions

Alliances. Partnerships. Joint ventures. Interdepartmental initiatives. Co-ops. Cross cultural projects. Call them what you will, a new wave of networked endeavours has swept through today's business environment, with companies and organisations collaborating now as never before. This collaboration occurs not only between non-competitive, similar business entities and legally-bound business associates, but between competitors and corporate 'odd couples' as well.Whether matters concern an alliance between companies of differing industries, a partnership with former competitors, or a quantum leap in internal collaboration, alliances can yield remarkable, measurable, profitable and heretofore impossible performance results. Success, however, calls for new ways of thinking and working. The environment within an organisation must foster openness, a willingness to develop new behaviours, set new precedents, create new possibilities and break new ground.In many cases, however, the preconceived notions of the alliance members about what is required for a sound alliance keep the venture from realising its hoped-for success. To build a successful alliance and sustain it through difficulties, challenges and conflict, the preconceived notions and common misconceptions surrounding alliances must be explored and alternative views generated.

Enhancing Understanding of Cross-Cultural ERP Implementation Impact with a FVM Perspective Enriched by ANT

2013 ◽  
Vol 5 (4) ◽  
pp. 14-26
Author(s):  
Imran Muhammad ◽  
Nilmini Wickramasinghe
Keyword(s):  
Enterprise Resource Planning ◽  
Large Body ◽  
Actor Network Theory ◽  
Resource Planning ◽  
Business Environment ◽  
Cross Cultural ◽  
Success Factor ◽  
Cultural Issues ◽  
Global Business ◽  
Erp Implementation

Enterprise Resource Planning (ERP) Systems, and more especially their successful adoption and implementation, have been the subject of extensive research as can be evidenced by the large body of literature on this and related topics in the extant literature to date. However, the effect of cross-cultural issues has been less widely studied, perhaps because of the difficulty and complexity of such cross-cultural studies. In today's global business environment this remains a key issue and critical success factor. Hence, this paper explains how challenging the cross-cultural ERP implementation implementation success is for organizations and how important it is to assess a fit and viability of cross-cultural ERP implementations in diverse cultures (which is especially important in economies heavily reliant on off-shoring services). By drawing upon multiple streams of theory building, a framework, from the Fit-Viability Model (FVM) perspective, is developed. The framework provides important and valuable guiding principles for organizations for their decisions on adoption and deployment of Enterprise Systems (ES). Further, the paper proffers the use of ANT (Actor-Network Theory) to enrich the analysis and provides a systematic approach for moving forward with a multi-case study to test the proposed framework.

scholarly journals Prospects for Cross-Cultural Business Cooperation in the Context of Ukraine’s European Integration

2021 ◽  
Vol 5 (520) ◽  
pp. 371-377
Author(s):  
D. S. Lifintsev ◽  
◽  
T. P. Blyznyuk ◽  
M. O. Kokhan ◽  
◽  
...  
Keyword(s):  
European Union ◽  
European Integration ◽  
Online Survey ◽  
Business Environment ◽  
Potential Interaction ◽  
Cross Cultural ◽  
The European Union ◽  
Cultural Interaction ◽  
National Economic ◽  
High Level

The research is aimed at studying and analyzing the attitude of the Ukrainian generation Z to potential cooperation with partners from the countries of the European Union. The article identifies and analyzes the priority of choosing specific countries for cooperation, as well as the motives of such a choice. To verify the hypotheses formulated in the course of research, empirical data collection was carried out by conducting an online survey using the survio.com. 403 respondents took part in the survey: 97 boys (24.1%) and 306 girls (75.9%). The respondents were students of Kyiv National Economic University named after Vadym Hetman (n = 130), Lviv National University named after Ivan Franko (n = 108), Kharkiv National Economic University named after S. Kuznets (n = 165). The results of the research showed that the vast majority of respondents are positive about cooperation with partners from the European Union countries. The research displayed that Ukrainian students are most interested in cooperation with partners from Germany, Sweden, Austria, France and Italy. It is worth noting that the countries that took the two highest positions in the overall ranking (Germany and Sweden), as well as France, which shared the overall third place with Austria, were in the top 5 according to the survey results in each of the three cities where it was conducted, i.e.: Kyiv, Lviv, Kharkiv. The respondents who have no experience of cross-cultural interaction also expressed a desire to interact with partners from the EU countries. At the same time, the top 5 countries that are interesting for potential interaction, according to these respondents, completely coincide with the overall top five. Among the main motives for choosing countries priority for business interaction, the respondents defined the following: «General positive impression of the country», «High level of economic development of this country», «Reliability of partners from this country», and «High probability of profit from interaction with partners from this country». Ukrainian youth are interested in cooperation with business partners from the countries of the European Union, which is extremely important in view of the European integration of our country. Among the countries that students have identified as priorities for business interaction are both lower-context Germany, Sweden and Austria, and higher-context France and Italy. This once again demonstrates the importance of professional preparation for cross-cultural interaction and the acquisition by Ukrainian students of the competencies of doing business in a global multicultural business environment.

scholarly journals URBAN BUSINESS ENVIRONMENT: MANAGING CROSS-CULTURAL PROBLEMS

2020 ◽  
pp. 30-43
Author(s):  
Irina Onyusheva ◽  
Lalita Thammashote ◽  
Jatuporn Thongaim
Keyword(s):  
Cultural Diversity ◽  
Urban Infrastructure ◽  
Business Environment ◽  
Cross Cultural ◽  
Internal Factors ◽  
Global Trends ◽  
Cultural Challenges ◽  
Urban Business ◽  
Definition Of ◽  
Different Cultures

Paper considers in detail the issue of multicultural urban business environment in the context of managing cross-cultural problems within globalization. When people try to accept and respect different cultures, they will gain new opportunities and experiences. One of the most effective tools is tolerant communication leading to understanding and acceptance of cultural diversity. In this research, we study the contemporary concept of urban business environment as a set of external and internal factors influencing business development in the framework of urban infrastructure. The authors provide their own definition of the concept of globalization and also describe the key global trends, including globalization of human capital under the conditions of demographic and cultural diversity. The work is also aimed to detect how multiculture affects urban business environment in part of finding managerial solutions and countermeasures to overcome the major cross-cultural challenges.

Multicultural Urban Business Environment

2020 ◽  
pp. 219-240
Author(s):  
Irina Onyusheva ◽  
Lalita Thammashote ◽  
Jatuporn Thongaim
Keyword(s):  
Cultural Diversity ◽  
Business Environment ◽  
Cross Cultural ◽  
Internal Factors ◽  
Global Trends ◽  
Cultural Challenges ◽  
Business Environments ◽  
Urban Business ◽  
Definition Of ◽  
Different Cultures

This chapter considers in detail the issue of multicultural urban business environments in the context of managing cross-cultural problems within globalization. When people try to accept and respect different cultures, they will gain new opportunities and experiences. One of the most effective tools is tolerant communication leading to understanding and acceptance of cultural diversity. In this research, we study the contemporary concept of urban business environments as a set of external and internal factors influencing business development in the framework of an urban infrastructure. The authors provide their own definition of the concept of globalization and also describe the key global trends, including globalization of human capital under the conditions of demographic and cultural diversity. The work is also aimed to detect how multiculture affects urban business environment in part of finding managerial solutions and countermeasures to overcome the major cross-cultural challenges.

Factors of cross- and intercultural communication in the higher educational process of Ukraine

2021 ◽  
Keyword(s):  
Intercultural Communication ◽  
Cross Cultural ◽  
Educational Process ◽  
Intercultural Communications ◽  
Higher Educational ◽  
Global World ◽  
Language Issues

The presented collective monograph examines topical language issues from the standpoint of cross-cultural and intercultural communications phenomenon in the global world, primarily in the modern educational space. Interest in the problem arose in connection with active changes in socio-cultural, educational, communicative and other spheres in which the processes of integration and inclusion are actively developing. The authors believe that in the context of world globalization and the expansion of intercultural communication, a future specialist needs to have a good command of languages.

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