Tourism services. Travel agencies and tour operators. Terminology

2003 ◽  
Keyword(s):  
Travel Agencies ◽  
Tourism Services

Staff Incentive Scheme for Tourism Services Providers As an Effective Tool to Increase Employees’ Loyalty

2015 ◽  
Vol 4 (2) ◽  
pp. 20-23 ◽  
Author(s):  
Лысенко ◽  
V. Lysenko
Keyword(s):  
Tourism Industry ◽  
Working Environment ◽  
Incentive Scheme ◽  
Customer Requirements ◽  
Incentive Systems ◽  
Loyalty Program ◽  
Employees Satisfaction ◽  
Travel Agencies ◽  
Environment Parameters ◽  
Tourism Services

The article identi es the main trends in the development of the tourist services market in the Belgorod region, analyzed employees’ satisfaction with their work, develops a set of measures to build an e ective loyalty system using the methods of sta motivation, identi es customer requirements for the quali cation of employees of tourism services providers, analyzes the main methods of training workers of the tourism industry. In order to deepen the research the author conducted an analysis of meansof labor stimulation among tourism services providersof Belgorod region and conducted a survey of employees of tourism services providers of Belgorod region with the aim of assessing incentive systems in modern organizations, classi ed working environment parameters that must be corrected to increase the loyalty of tourism services providers’ employees. The results of the conducted research suggest that training and sta development is an integral part of the formation of the tourism providers’ sta loyalty program. The study resulted in a proposition of the system of annual events aimed at obtaining additional skills of the employees of Belgorod travel agencies.

scholarly journals The change in the strategy of relationships within the branch of tourism

2008 ◽  
Vol 56 (3) ◽  
pp. 223-230
Author(s):  
Ida Vajčnerová ◽  
Kateřina Ryglová
Keyword(s):  
Strategic Alliance ◽  
Strategic Change ◽  
Information Services ◽  
Strategic Partnership ◽  
Travel Agency ◽  
Competitive Advantages ◽  
The Czech Republic ◽  
Travel Agencies ◽  
Tourism Services ◽  
A Company

The paper deals with the current situation on the tourism market in the Czech Republic that focuses mainly on the area of the relationships among the mediators of services. It specifies key problems in the legislation area influencing the protection of a consumer - a travel agency´s client, and proposes a suggestion for a possible solution by creating a strategic partnership among travel agencies. The theory of a coordinated change in a company is methodologically used in the paper, and it is applied on the change of relationships inside the whole branch. The specific plan for coordinated change of relationships among the mediators of tourism services, as well as the creation of a model for a strategical alliance of travel agencies in order to increase consumers´ protection and transparency of tourism market are also parts of the paper.The crucial goal of the strategic change is gaining competitive advantages for partner subjects in the form of the offer of a differentiated product that will be supplemented with guarantee and information services. The membership in strategic partnership is a form of utilizing signalling behaviour which subjects on the market identify themselves with.A strategic alliance represents a possible form of strategic partnership for coordinated change withing the branch; a medium intensity of binding interconnection between individual subjects is typical for it. The label of such strategic alliance will serve as a guarantee of quality as well as extended services for consumers.

scholarly journals Complexity in the Adoption of Technology in Tourism Services

2016 ◽  
Vol 8 (3) ◽  
pp. 7-24 ◽  
Author(s):  
Ilia Violeta Cázares-Garrido
Keyword(s):  
Qualitative Study ◽  
Social Networking ◽  
The Other ◽  
Information And Communications Technologies ◽  
Adoption Of Technology ◽  
Financial Investment ◽  
Tourism Sector ◽  
Communications Technologies ◽  
Travel Agencies ◽  
Tourism Services

Abstract The paper focuses on the analysis of the organizations in the tourism sector, in particular, the travel agencies in the state of Queretaro, México, through a modern and flexible perspective that comes from the Information and Communications Technologies (ICT) and it reviews how these agencies have expanded as organizations and what have been the effects on their processes. The investigation is based on a qualitative study that allows to realize the lack of awareness of the owners and companies’ managers on the influence of technology in their businesses. They are aware of the two main advantages that they have in order to compete with online businesses: first, the information they provide first hand to their customers and secondly, the safety it gives to their clients by purchasing at an established agency. On the other hand, they are not aware of the low financial investment (such as in the use of social networking) and the high acceptance of technology by consumers. As a result it is of extreme importance to provide training that allows the opportunity for change, which is increasingly necessary due to the overwhelming competition from online agencies.

scholarly journals УЛОГА ИНФОРМАЦИОНО-КОМУНИКАЦИОНИХ ТЕХНОЛОГИЈА У ТРАНСФОРМАЦИЈИ ТУРИСТИЧКОГ ПОСЛОВАЊА И ТРЖИШТА

TEME ◽  
2017 ◽  
pp. 105
Author(s):  
Slavoljub Milovanović ◽  
Živorad Gligorijević
Keyword(s):  
Value Chains ◽  
End User ◽  
Technological Support ◽  
Tourism Product ◽  
Specific Distribution ◽  
Tourism Sector ◽  
Travel Agencies ◽  
Information And Communication ◽  
Hotel Chains ◽  
Tourism Services

For structural reasons, tourism is an information-intensive sector. Tourism services are significantly featured by information, but essentially a physical service is almost always the final product that should be delivered to customers. The uniqueness of a tourism product is reflected in the fact that it is usually obtained as a mixture of products and services provided by different parties and different companies. The complexity of the tourism market and the specifics of a tourism product that contains the information component affect the organization of specific distribution channels for these products and the formation of information and value chains in which each participant adds significant value for the end user of these products. These characteristics of the tourism market and products put information and communication technology (ICT) in the foreground. Given that information and technological support to the tourism sector is very important, travel agencies, major airline companies, tour operators, and large hotel chains intensively use ICT in their business. This article primarily examines the role and impact of ICT on the significant changes that have taken place in the tourism sector and tourism business of companies.

scholarly journals Krishna's Curse in the Age of Global Tourism: Hindu pilgrimage priests and their trade

2016 ◽  
Vol 50 (6) ◽  
pp. 1932-1965
Author(s):  
KNUT AUKLAND
Keyword(s):  
Travel Patterns ◽  
Crucial Component ◽  
Audio Recordings ◽  
Travel Agencies ◽  
New Strategy ◽  
Global Tourism ◽  
Market Niche ◽  
Guided Tour ◽  
Tourism Services ◽  
Guided Tours

AbstractThis article explores the strategies ofpandas (Hindu pilgrimage priests) in Vrindavan, relating changes in their trade (pandagiri) to tourism. These changes are the result of thepandas’ creative adjustments to shifting travel patterns that affect their market niche. Utilizing audio-recordings of thepandas’ guided tours, the article first portrays howpandas acquire ritual income from pilgrims by ‘inspiring’ donations of which they get a percentage. While commercial interests and economic conditions have always been crucial in shaping and perpetuating pilgrimage institutions and practices, global tourism has become an increasingly significant factor.Pandas all over India modify their services while the traditional exchange model (jajmanisystem) wanes. Changing travel patterns have made the guided tour a crucial component in the operation of Hindu pilgrimage. Vrindavanpandas have therefore turned into guides conducting religious sightseeing tours (darshan yatra). These tours are core to the new strategy for acquiring ritual income. To secure clients,pandas build connections with travel agencies and drivers and, in some cases, establish their own travel agencies that combine priestly and tourism services. Thepandas’ own understandings of their methods and contemporary travel trends further reflect the dynamic interplay between pilgrimage and tourism in India.

scholarly journals E-TOURISM SERVICES IN POLISH TOURISTS' OPINIONS

2013 ◽  
Vol 7 (1) ◽  
pp. 33-38
Author(s):  
Joanna Papińska-Kacperek
Keyword(s):  
Social Networks ◽  
Social Network ◽  
Geographic Information Systems ◽  
Augmented Reality ◽  
Key Words ◽  
Social Network Sites ◽  
Web Pages ◽  
Qr Code ◽  
Travel Agencies ◽  
Tourism Services

E-tourism is most often related only with web pages of travel agencies or aggregators offering many services, where it is possible to make transactions electronically. Whereas many applications and devices are applied in tourism, like the audio guides and mobile guides (sometimes with augmented reality functions), electronic cards in museums, 2D codes systems, web pages for individual tourists, geographic information systems (e.g. Google Street View), social network sites recommendation, and profiles of cities on social networks sites like Facebook. Polish tourists' opinions about mentioned innovative tools will be presented as the report from the survey conducted among students and graduates from three Polish universities. The objectives of the study are: investigating the popularity of e-tourist services in Poland and verifying whether municipal authorities promote e-tourism initiatives. Key words: e-tourism, mobile guide, audio guide, QR code.

scholarly journals Key Factors of Quality in the Sector of Tourism Services Providers: Case Study: Czech Republic

2014 ◽  
Vol 62 (6) ◽  
pp. 1493-1497
Author(s):  
Ida Vajčnerová ◽  
Kateřina Ryglová
Keyword(s):  
Czech Republic ◽  
Individual Quality ◽  
Quality Factors ◽  
Key Factors ◽  
Factors Affecting ◽  
Travel Agencies ◽  
Quality Dimensions ◽  
Service Quality Dimensions ◽  
Tourism Services

The paper summarizes main results of partial research aimed at detection of the key factors affecting quality in the sector of tourism services providers, namely tour operators and travel agencies. A primary questionnaire survey was conducted; the researched factors were distributed in the context of service quality dimensions (Grönroos model); the dimensions were tested in relation to sex, age and education of the respondents (ANOVA; Brown-Forsythe test). Assurance was identified as the most important dimension. The output of the study is determining the significance of individual quality factors from the perspective of a potential customer when selecting a service provider.

scholarly journals Consumers as a marketing tool for the development of tourist activities

2020 ◽  
Vol 82 (3) ◽  
pp. 296-301
Author(s):  
I. S. Dzahmisheva
Keyword(s):  
Economic Development ◽  
Customer Orientation ◽  
Consumer Preferences ◽  
Sales Promotion ◽  
Cash Income ◽  
Professional Activities ◽  
Travel Agencies ◽  
Marketing Tool ◽  
The Right ◽  
Tourism Services

The article explores the features of the behavioral nature of consumers of tourism services, allowing to ensure the economic development of tourism companies based on the implementation of the basic principle of marketing - customer orientation. The competitiveness of a travel company is significantly affected not only by natural, climatic, economic, political, environmental, but also social factors. In order to study consumer preferences in the market of travel services, a questionnaire was developed and a survey of consumers (customers) in the amount of 100 people was conducted. The survey was conducted among real consumers (customers) of travel companies in the city of Nalchik. It was found that the higher the level of education of consumers, the greater their desire for knowledge and travel; mid-level managers and employees annually use part (a couple of weeks) of their vacation for recreation; the education and professional activities of potential clients of travel agencies affect not only the number of trips they make, but also the choice of travel destination; the main source of information about tourist destinations and services among potential clients of travel agencies is Internet resources; a decrease in cash income entails a reduction in the need for tourism services. Thus, socially oriented consumers are a marketing tool for the economic development of tourism companies and ensure their competitiveness. The information obtained as a result of the research will allow us to better understand customer behavior, timely identify problems that impede the effective conduct of business and reduce the likelihood of risk in the process of making the right management decisions in the tourism sector. Implementation of the main marketing principle - customer orientation will allow you to concentrate on the most promising market segments, to increase the efficiency of the applied forms and methods of sales, advertising, sales promotion, and, in general, to ensure the economic growth of tourism companies.

scholarly journals The Naming Principles of Travel Agencies in Voronezh

2019 ◽  
Vol 21 (1) ◽  
pp. 242-247
Author(s):  
M. A. Manukovskaya
Keyword(s):  
Direct Observation ◽  
Proper Names ◽  
The Internet ◽  
Business Enterprise ◽  
Local Newspapers ◽  
Product Service ◽  
Travel Agencies ◽  
Proper Name ◽  
Business Enterprises ◽  
Tourism Services

Naming in advertising has become one of the most ambitious areas of linguistics since it reflects dynamics of the lexical system of the language. It features proper names of goods, services, or business enterprises. An unusual proper name is efficient, noticeable and attractive for customers, it fulfills the advertising function. That is why it is necessary to identify the language principles which are taken into account when choosing proper names of a particular kind of a business enterprise, goods, or services. The present research was based on proper names of enterprises that offer tourism services in Voronezh. The naming units were obtained by direct observation, from the Internet, local newspapers, and magazines. The total number of collected examples included about 200 units. The study proved that language means for this type of nominations correspond with the nominative triad "seller / producer – product / service – buyer". In addition, some local territorial peculiarities were observed in the proper names of travel agencies. 

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