scholarly journals Perancangan dan Implementasi Self Assessment Untuk Sertifikasi ISO 9001:2015 Menggunakan Metode Baldrige Scoring

2019 ◽  
Vol 3 (1) ◽  
pp. 1
Author(s):  
Benedictus Rahardjo
Keyword(s):  
Quality Management ◽  
Management System ◽  
Gap Analysis ◽  
Quality Management System ◽  
Internal Audit ◽  
Iso 9001 ◽  
Self Assessment ◽  
Service Company

Abstract—X company is a kind of service company in the plating area. The aim of this research is designing a self-assessment checklist regarding to the requirement of ISO 9001:2015 quality management. Actually, this company has implemented the ISO 9001:2015, however they never did the internal audit. In the purpose of doing the internal audit, it needs a self-assessment checklist to help each department in recognizing their lack of document. The checklist is made based on the requirement of clause 4 until 10 in ISO 9001:2015. The scoring category in the checklist is modified based on Baldrige scoring in process and result dimension. The result of this research is the gap analysis presented from clause 4 until 10 in percentage, which are 68,57%, 80%, 64,44%, 80%, 71,6%, 82,67%, and 55,56%, respectively.Keywords: Quality Management System, ISO 9001:2015, Baldrige Scoring Abstrak— Perusahaan X adalah sebuah perusahaan yang bergerak di bidang jasa pelapisan logam (plating). Penelitian ini bertujuan untuk perancangan checklist self-assessment terkait dengan kepentingan untuk melengkapi persyaratan sistem manajemen mutu ISO 9001:2015. Perusahaan ini sebenarnya telah menerapkan ISO 9001:2015, akan tetapi belum pernah melakukan audit internal. Dalam rangka melakukan audit internal, maka dibutuhkan sebuah checklist self-assessment untuk membantu tiap departemen mengetahui kekurangan dokumen yang ada. Dalam penelitian ini dirancang sebuah checklist self-assessment yang berdasarkan persyaratan klausul 4 hingga klausul 10 sesuai dengan sistem manajemen mutu ISO 9001:2015. Pada checklist ini, kategori penilaian yang digunakan adalah modifikasi dari kategori penilaian Baldrige pada dimensi proses dan hasil. Hasil dari penelitian ini diperoleh persentase analisa gap dari klausul 4 hingga klausul 10, berturut-turut adalah 68,57%, 80%, 64,44%, 80%, 71,6%, 82,67%, 55,56%.Kata kunci: Sistem Manajemen Mutu, ISO 9001: 2015, Penilaian Baldrige

scholarly journals Gap Analysis towards Harmonisation of the MQA Code of Practice for Programme Accreditation with the Quality Management System of MS ISO 9001:2008

2011 ◽  
Vol 18 ◽  
pp. 436-441 ◽  
Author(s):  
Shahrir Abdullah ◽  
Azian Abd Latiff ◽  
Thomas Paraidathathu ◽  
Azizah Jaafar ◽  
Wan Noorina Wan Ahmad ◽  
...  
Keyword(s):  
Quality Management ◽  
Management System ◽  
Gap Analysis ◽  
Quality Management System ◽  
Iso 9001 ◽  
Code Of Practice

scholarly journals IMPROVEMENT OF QUALITY MANAGEMENT SYSTEMS IN THE SPHERE OF SOCIAL SERVICES IN REZEKNE MUNICIPALITY

2014 ◽  
Vol 1 (6) ◽  
pp. 117
Author(s):  
Maija Krūze
Keyword(s):  
Quality Management ◽  
Social Services ◽  
Social Service ◽  
Management System ◽  
Quality Management System ◽  
Internal Audit ◽  
Iso 9001 ◽  
Evaluation Methodology ◽  
Self Evaluation

The paper explores the quality management system of Rezekne Social service and its perfection employing internal audit and self-evaluation methodology. The aim of the present study is to find out how the quality of provided services of social service and social service providers is ensured in accordance with the ISO 9001:2008 quality standard, exploring the processes of management, basic activity, internal audit and prevention of non-compliance as well as focusing on the measures to be taken in order to improve the quality management system (QMS). When elaborating the article, the economic and legal literature on quality management terminology, its application and effective social services management have been studied according to the ISO 9001:2008 standard. The paper examines the measures which ensure quality of social aid and provision of social services of Rezekne Social service highlighting the quality management system, elimination of non-compliance, QMS report results, customer level of satisfaction and self-evaluation methodology. The author has worked out proposals to improve the processes of quality management system and quality results, consequently ensuring the development of Rezekne Social service. With the help of practical examples, the hypothesis proved that internal audit of the quality management system, management processes to address non-compliance, management reports and self-evaluation provide an objective assessment of the quality and create favourable conditions to ensure the provision of qualitative social services, contributing to a better controlled social policy.

scholarly journals Analysis of ISO 9001:2015 certification readiness of JP-Graha product of Jasaraharja Putera using gap analysis

2018 ◽  
Vol 49 ◽  
pp. 01005
Author(s):  
Bambang Purwanggono ◽  
Arfan Bakhtiar ◽  
Rifky Rahman H
Keyword(s):  
Quality Management ◽  
Management System ◽  
Global Economy ◽  
Gap Analysis ◽  
Quality Management System ◽  
International Organization ◽  
Iso 9001 ◽  
Fire Insurance ◽  
Fierce Competition

The fierce competition of global economy requires company to have a good Quality Management System (QMS). Efforts done by the company included applying standards of Quality Management System (QMS) ISO 9001. ISO 9001 is a standard that contains requirements of quality management system, published by the International Organization for Standarization (IOS). The object of this research is JP-GRAHA PT Jasaraharja Putera. JP-GRAHA is one of the product from PT Jasaraharja dealing with fire insurance. JP-GRAHA already implemented ISO 9001:2008. But the implementation of ISO 9001:2008 suffer from a decline in consistency, meanwhile the company must prepare to upgrade into ISO 9001:2015. This research aims to identify the readiness of the company in the facing Certification of ISO 9001:2015 and provide recommendations to improve the readiness of the company. The method used in this research is Gap Analysis to evaluate current company state and assess the readiness of the company in facing certification of ISO 9001:2015. Gap Analysis is a checklist made based on the existing requirements icluded in ISO 9001:2015. The results from the calculation using the checklist will show how the readiness of JP-GRAHA PT Jasaraharja Putera in light of performing certification of ISO 9001:2015

scholarly journals Effectiveness analysis of ISO 9001:2015 implementation at manufacturing industry

2018 ◽  
Vol 49 ◽  
pp. 01008
Author(s):  
Ahmudi ◽  
Bambang Purwanggono ◽  
Naniek Utami Handayani
Keyword(s):  
Quality Management ◽  
Management System ◽  
Manufacturing Industry ◽  
Gap Analysis ◽  
Quality Management System ◽  
Iso 9001 ◽  
Public Confidence ◽  
Improvement Program ◽  
Improve Service Quality ◽  
Management Capabilities

Globalization era requires many companies to improve service quality and resource management capabilities in order to gennerate public confidence in the products and commitments offered. The quality improvement program is contained in Quality Management System (QMS). QMS is developed in ISO 9001 standart certification.ISO 9001 is a standard that contains quality management system requirements issued by the International Organization for standarization (IOS). Companies that become the obyect of research is PT Sejahtera, this company is engaged in manufacturing.the company suffered several losses in the form of withdrawal of order from customer. Besides that happened also complaint from customer will product which yield not according to standard which have been approved. This research aims to evaluate the effectiveness of ISO 9001: 2015 implementation at PT. Sejahtera. The method used is Gap Analysis. Calculations on gap analysis use checklists made based on requirements of ISO 9001: 2015.the result of calculation using checklist will show how big the effectiveness of PT. Sejahtera in implementing ISO 9001: 2015

scholarly journals LANDASAN PEMIKIRAN IMPLEMENTASI SISTEM MANAJEMEN MUTU ISO 9001:2008 DI FITK UIN MALANG

2017 ◽  
Vol 2 (1) ◽  
Author(s):  
Mulyono Mulyono
Keyword(s):  
Quality Assurance ◽  
Quality Management ◽  
Management System ◽  
Quality Management System ◽  
Internal Audit ◽  
Quality Standard ◽  
Iso 9001 ◽  
Continuous Quality ◽  
Standard Quality

<span class="fontstyle0">This study aims to examine the foundation of the implementation of ISO 9001: 2008 Quality Management System in improving the quality of learning in the Faculty of<br />Tarbiyah and Teacher Training (FITK) UIN Maulana Malik Ibrahim Malang, the results can be summarized as follows: 1) Making the concept of “Ulul Albab” as a jargon that would be manifested in the form of an educational program under the umbrella of “Ulul Albab”. 2) Realizing a scientific structure that integrates science and Islam with the Tree<br />of Science Metaphor. 3) Trying to anticipate the challenges of higher education both on the national macro and global competition. 4) Realizing organizational health (organization health), to develop academic freedom, innovation, creativity and knowledge sharing. 5) Applying quality assurance consistently. 6) Determined to apply quality culture by implementing QMS ISO 9001: 2008 as international standard quality standard. 7) Implementing the International Quality Management System Organization for Standardization (SSNI ISO) 9001: 2008 to achieve the quality standard of education. 8) Conduct internal audit for continuous improvement of quality (continual improvement). 9) Anticipate various organizational changes at any time and periodic. 10) The ability of leaders to have the vision and confidence to realize his vision. 11) Making the values of the Qur'an (the concept of ihsan: doing better) as the cornerstone of the implementation of the quality management system. 12) Implement the main principles of the quality management system: "Write down what is done and do what is written". 13) Implement a systematic and continuous quality assurance system. 14) The purpose of quality assurance to ensure: compliance, certainty, and relevance. 15) Stipulate the quality points refer to the quality of UIN Maulana Malik Ibrahim Malang. 16) Determined to make quality assurance in academic service.<br /></span><span class="fontstyle2">Keywords: </span><span class="fontstyle0">Platform, Thought, QMS, Quality, Learning.</span>

scholarly journals Quality Management System for Micro and Small Enterprises

2017 ◽  
Vol 12 (3) ◽  
pp. 362-76 ◽  
Author(s):  
Rosley Anholon ◽  
Eugênio José Zoqui ◽  
Osvaldo Luiz Gonçalves Quelhas ◽  
Olívio Novaski
Keyword(s):  
Quality Management ◽  
Balanced Scorecard ◽  
Management System ◽  
Quality Management System ◽  
Iso 9001 ◽  
Business Strategies ◽  
Small Enterprises ◽  
Self Assessment ◽  
The Balanced Scorecard ◽  
Micro And Small Enterprises

The purpose of this paper is to provide a structured method to implant a quality management system, following the requirements of the ISO 9001 in micro and small enterprises. This method also uses concepts from the Balanced Scorecard, the 5S Program, the QC Story and the São Paulo Management Quality Award. Simplification and interconnection among these concepts were performed using information from the literature review. They were implemented in seven micro and small enterprises and have been very successful. Through the initial and final assessments, we could evaluate the progress that each enterprise achieved in terms of quality management. Many of the deficiencies of the enterprises observed before the implementation have been solved. The main differences of the proposed method in relation to the models present by the literature is the simplified form of presentation of the requirements of the ISO 9001, the interconnection of the quality management system with business strategies, the self-assessment mechanism and the great amount of examples to facilitate the understanding of the entrepreneur. This characterizes the originality of the proposed method.

scholarly journals Analysis of implementation of ISO 9001:2015 in SME Aldin Natural Home

2018 ◽  
Vol 49 ◽  
pp. 01007
Author(s):  
Naniek Utami Handayani ◽  
Anita Mustikasari ◽  
Sabrina Hutagalung ◽  
Baby Monica
Keyword(s):  
Quality Management ◽  
Service Quality ◽  
Management System ◽  
Gap Analysis ◽  
Quality Management System ◽  
Standard Operating Procedure ◽  
Iso 9001 ◽  
Analysis Method ◽  
Quality Management Systems ◽  
Natural Home

SME is required to improve their service quality and resource management for giving customer loyalty toward product offered. The ISO 9001 is one of quality management system standard which is approved globally which are frequently communicated thru service quality insurance to solve the matter of indistinct expectancy Aldin Natural Home is SME engaged in dolls production. In the implementation of quality management system, they have lack on standard operating procedure (SOP). This study aims to analyze and find out the readiness of ISO 9001:2015 implementations in SME Aldin Natural Home. Gap analysis method also is conducted in this research to describe the differences between required and actual quality management systems. The results areSME Aldin Natural Home need to understand and review of implementation of ISO 9001:2015 with the highest 29% on clause 8, Operation while the lowest is 14% on clause 9, Performance Evaluation.

scholarly journals Penerapan Sistem Manajemen Mutu ISO 9001: 2015 Di SMK Negeri 4 Banjarmasin

1970 ◽  
Vol 3 (2) ◽  
pp. 99-118
Author(s):  
Fitria Wulandari ◽  
Zainal Arifin ◽  
Subiyantoro Subiyantoro ◽  
Sedya Santosa
Keyword(s):  
Quality Management ◽  
Management System ◽  
Quality Management System ◽  
Internal Audit ◽  
Field Research ◽  
Team Work ◽  
Iso 9001 ◽  
Work Culture ◽  
Work System ◽  
The Impact

This study aims to find out 1) What are the stages of implementing the ISO 9001:2015 quality management system at SMK Negeri 4 Banjarmasin and 2) What is the impact of implementing the system on the work system and work culture in schools. This research is a field research with a qualitative descriptive approach. The process of collecting data was carried out by observing, then interviewing the Deputy Principal for Quality Management and equipped with some documentation. The data analysis that the researcher uses with the Miles and Huberman Model is condensation, data presentation and conclusions/verification. The results of this study indicate that: 1) several stages carried out by SMK Negeri 4 Banjarmasin in implementing the ISO 9001:2015 quality management system are a ) attend training with the guidance of a consultant, b) prepare quality documents and implement a quality management system according to documents prepared by the school, c) internal audit coordinated by the Quality Management Deputy, d) external audit conducted by PT. URS Service Indonesia, and e) granting of ISO 9001:2015 certificate/ Institutional certification. The impact of the implementation of ISO 9001: 2015 is the creation of a better work system, organized according to procedures and can create a team work culture that upholds solidarity and work professionalism.

ANALISA ATAS PELAKSANAAN AUDIT MUTU INTERNAL UNTUK MENGEVALUASI EFEKTIFITAS PENERAPAN SISTEM MANAJEMEN MUTU ISO 9001:2000 (Studi Kasus pada PT. Murni Cahaya Pratama)

2019 ◽  
Vol 6 (1) ◽  
pp. 71
Author(s):  
Syarief Gerald Prasetya
Keyword(s):  
Quality Management ◽  
Management System ◽  
Audit Quality ◽  
Quality Management System ◽  
Internal Audit ◽  
International Standards ◽  
Assessment Process ◽  
Iso 9001 ◽  
Internal Quality

Quality of Internal Audit is an activity which is very important and is a requirement in the implementation of ISO 9001:2000 standard, which aims to monitor the quality of the verifying the suitability and effectiveness of the implementation of the system of quality compared to the reference standards and policies that have been determined. Quality of Internal Audit is an assessment process and system to see whether the processes and systems in line with documented procedures and to see the effectiveness of the procedure. By doing this assessment, the company will know the condition or situation at this time. In the end, the results of this audit will be used as a tool / material improvement in the action / prevention of at improvement. Therefore, international standards emphasize the importance of audits as a means of monitoring and verification.  ISO 9001:2000 is an international standard for quality management system. ISO 9001:2000 define the requirements and recommendations for the design and evaluation of a quality management system, which has the goal to ensure that an organization will provide products that comply with the requirements specified. The ISO 9001:2000 is only quality management standard and is not a standard product. But expected that the product resulting from  international quality management system will has a suitable quality this.  Implementation of Internal Audit Quality in the PT. Murni Cahaya Pratama program showed that the Internal Audit Quality is in accordance with plans and procedures. Results of Internal Audit Quality use as the improvement efforts for both systems, processes and products. The quality management system ISO 9001:2000 which is applied in PT. Murni Cahaya Pratama quite effective and efficient. However, there are several things that indicate the occurrence of inefisiensi and inefektivitas, this can be viewed from the inconsistency or the findings found at time internal audit been held of it occurs because human error  and the lack of knowledge and understanding of the importance of documentation, especially new employees .   Advice from the author on the results of the Internal Quality Audit was done in PT. Murni Cahaya Pratama is, for 2009 ISO 9001:2000 and Internal Quality Auditor training should been held immediately, so that all employees understand the importance of procedures and can implemented in their daily activities. Also to improve auditor's ability. Set procedures for the return of goods from the customer (return), so that when the Technical Service bring the returned goods it can be treated accordance with the procedures applicable. Consistent in their assessment of suppliers and maintain records of these assessments. Keywords: Internal Audit Quality, Quality Management System ISO 9001:2000 

Sign in / Sign up

Export Citation Format

Share Document