Impact of Student Satisfaction towards Customer Evaluation of Hei's With Reference to Southern Tamilnad.

2016 ◽  
Vol 4 (2) ◽  
pp. 08-16
Author(s):  
B. Shanmuga Priya ◽  
M. Jeyakumaran
Keyword(s):  
Service Quality ◽  
Student Satisfaction ◽  
Service Sector ◽  
Educational Institutions ◽  
Higher Educational Institutions ◽  
Five Dimensions ◽  
Customer Evaluation ◽  
Quality Dimensions ◽  
Higher Educational ◽  
Research Stream

Objective - The purpose of this paper is to offer an overall view of student satisfaction in Higher educational institutions towards customer evaluation via identify the dimensions, which is the best predictor of overall service quality in higher educational institutions service sector to the betterment of societal contribution. Methodology/Technique - Based on a comprehensive literature review, the paper identifies five dimensions EduQUAL item. Then, the student satisfaction and customer evaluation are discussed in relation to service quality offering. Findings - The non-significance variable exceeds 0.05, and do not contribute much to the regression model. This means that the Assurance dimension is the main predictor for overall satisfaction of students. Novelty - The paper contributes to the research stream on considering and dealing with the student satisfaction and customer evaluation provided by quality service offering, and also service quality dimensions of predictor of overall student satisfaction in the context of higher educational service. Type of Paper - Empirical Keywords: Higher educational institutions; overall student satisfaction; EduQUAL; customer evaluation; service Quality dimension

scholarly journals Development of mechanisms for regulating the educational process by students of higher educational institutions

2021 ◽  
Vol 54 (6) ◽  
pp. 592-605
Author(s):  
Dmitry V. Maltsev ◽  
Keyword(s):  
Student Satisfaction ◽  
Complex Problem ◽  
Educational Process ◽  
Practical Significance ◽  
Educational Institutions ◽  
Higher Educational Institutions ◽  
Educational Work ◽  
Active Life ◽  
Education Organization ◽  
Higher Educational

Introduction. Currently, civil passivity, unwillingness to bear responsibility, is very common among students of higher educational institutions. Creating conditions for the active life of students is a complex problem, the solution of which depends on the efficiency of the enterprises of the region and the country. The education of the norms of collective life in young specialists, the development of civil and social responsibility is an important and urgent task. The purpose of the study: to develop measures to improve educational work with students of technical universities by creating conditions for their active life in accordance with the purpose and objectives of the approximate work program of education recommended by the Ministry of Science and Higher Education. Materials and methods. The analysis of scientific sources in the field of education, organization of student self-government, improvement of student satisfaction is applied. The study analyzed the results of the questionnaire survey of 947 students of Perm National Research Polytechnic University. Methods of mathematical statistics: t-Student test for independent samples. The results of the study. Stated the facts of unsatisfactory consideration of the opinion of students, as well as the imperfection of the existing mechanisms of student self-government and regulation of the educational process. The identified comments and suggestions of students regarding the organization of the university's work remain mostly in self-examination reports, which was confirmed when comparing data on student satisfaction for 2019 and 2020, no significant differences were found according to the Student's criterion (p > 0.1). The practical significance lies in identifying the points of growth of higher educational institutions in terms of improving educational work. The results of the study can be useful and applicable for creating conditions for the active life of students in other universities of the country. In the future, it is planned to repeat the research in order to evaluate the recommendations.

Economic thoughts of great people

10.37057/m_12 ◽  
2020 ◽  
Author(s):  
Khalikova Lola Nazarovna ◽  
Keyword(s):  
Doctoral Students ◽  
Middle Ages ◽  
Service Sector ◽  
Educational Institutions ◽  
Higher Educational Institutions ◽  
Academic Council ◽  
Higher Educational ◽  
The Middle Ages

The monograph reflects the scientific views on the development of the economy and the formation of the service sector in Uzbekistan in the Middle Ages. The monograph is intended for students and teachers of higher educational institutions, as well as doctoral students. It can also be used by professionals interested in the problems of the economy and the service sector and the welfare of the population. The monograph was recommended for publication by the Academic Council of the Samarkand Institute of Economics and Service.

scholarly journals Using HiEduQual to Assess Student Satisfaction in Selected Higher Educational Institutions in North India

2016 ◽  
Vol 4 (1) ◽  
pp. 67
Author(s):  
Bushra S. P. Singh
Keyword(s):  
Student Satisfaction ◽  
North India ◽  
Educational Institutions ◽  
Higher Educational Institutions ◽  
First Year Students ◽  
Administrative Services ◽  
Counselling Services ◽  
Six Dimensions ◽  
Higher Educational ◽  
Ict Infrastructure

<p><strong>Purpose - </strong>The purpose of this study is to assess the service quality gaps in 4 universities and 6 colleges in Chandigarh, Punjab and Haryana using the HiEduQual questionnaire.</p><p><strong>Methodology</strong> – Data collected from 256 first year students and 248 final year students was analysed using MS Excel and average expectations and perceptions score were obtained for all six dimensions namely, teaching, administrative services, academic facilities, campus infrastructure, support services and internationalization.</p><p><strong>Findings</strong> –Quantitative analysis revealed negative gap scores in all six dimensions.</p><p><strong>Practical implications</strong> – Management in higher educational institutions must upgrade the ICT infrastructure in campuses. There must be use of information systems, online fees payment, interactive whiteboards for classroom teaching. Faculty exchange programmes and Industry Institute Interactions must be encouraged. Students must be offered e-library facilities, counselling services, placement services, sports and recreational facilities.</p>

scholarly journals Passenger Satisfaction with the Quality of Service Offered at the Bandaranaike International Airport (BIA)

2020 ◽  
pp. 30-45
Author(s):  
D. G. E. K. P. K. Dambagolla ◽  
E. A. G. Sumanasiri
Keyword(s):  
Service Quality ◽  
Service Sector ◽  
Service Providers ◽  
Civil Aviation ◽  
Sri Lankan ◽  
Five Dimensions ◽  
International Airport ◽  
Passenger Satisfaction ◽  
Quality Dimensions ◽  
The Impact

Aim: Bandaranaike International Airport (BIA) is important in the development of the Sri Lankan economy. To remain competitive in the service sector it is essential to focus more on improving service quality as it directly creates greater customer satisfaction. In respect of international airports satisfied passengers often revisit a destination thus increasing micro and macro level income and profitability. Hence, satisfied and loyal passengers are an important factor in remaining competitive among international airports. Although there is ample research that explores service quality and passenger satisfaction with airports, research is sparse in regard to Sri Lanka. Hence, the aim of this study is to identify the most important service quality dimensions influencing passenger satisfaction at BIA and to examine the relationship between each SERVQUAL dimension on passenger satisfaction. Place and Duration of Study: Bandaranaike International Airport (BIA) between April to July 2019. Methodology: The sample for this study consisted of 150 passengers at BIA and a five-point Likert scale questionnaire was developed for this study based on the SERVQUAL model to analyse the impact of the five dimensions (reliability responsiveness, assurance, empathy and tangibility) of service quality at BIA. A quantitative approach was used and questionnaires were distributed by hand as well as by electronically using Facebook, Messenger, WhatsApp, Viber and Email. The data was analysed using SPSS Version 23.0. Results: The regression model confirmed that tangibility, assurance and empathy contributed to passenger satisfaction. The findings of this study could be used by passengers, researchers, service providers, civil aviation authorities and other decision makers for their decision-making purposes.

scholarly journals University Service Quality

2020 ◽  
Vol 1 (3) ◽  
pp. 135-146
Author(s):  
Mahamudul Hasan ◽  
Md. Zakir Hosen
Keyword(s):  
Service Quality ◽  
Student Satisfaction ◽  
Public Universities ◽  
Educational Institutions ◽  
Student Loyalty ◽  
University Reputation ◽  
Study Results ◽  
Education Service ◽  
Quality Dimensions ◽  
Service Quality Dimensions

The present study explores the effect on student satisfaction and student loyalty of higher education service quality dimensions. Ensuring quality improvement and implementation of strategies for the tertiary education sector has become critical. Moreover, the study also tests the mediating impact of university reputation and external prestige between university service quality and satisfaction and loyalty. Data has collected through a structured questionnaire from a sample of 390 graduate and undergraduate students of two public universities in Bangladesh. The study reflects that the performance on service quality dimensions of selected public universities is not satisfactory. The study results have shown that Teaching, Support services, Library and lab facilities, and internationalization significantly influence student satisfaction except for Administrative service and Hostel facilities. Teaching, Administrative Services, Library and lab facilities, and internationalization significantly influence student Loyalty. The mediating analysis has shown that student satisfaction partially mediates between service quality and student loyalty. The study results have also indicated that university reputation and external prestige partially mediate between service quality and student satisfaction and loyalty. The previous studies which measure service quality of Bangladeshi higher educational institutions have applied the SERVQUAL model, which is not suitable for an educational institution. However, this study has applied a higher education service quality model uniquely developed to measure higher educational institutions' service quality.

scholarly journals Antecedents and Consequences of Student Loyalty in Higher Education

2020 ◽  
Vol 18 (2) ◽  
pp. 25-44
Author(s):  
Javeria Tariq Tariq ◽  
◽  
Kamran Khan ◽  
Syed Karamatullah Hussainy ◽  
Shaista Tariq
Keyword(s):  
Higher Education ◽  
Student Satisfaction ◽  
Research Paper ◽  
Survey Method ◽  
Educational Institutions ◽  
Higher Educational Institutions ◽  
Student Loyalty ◽  
Literature Evidence ◽  
Higher Educational ◽  
Antecedents And Consequences

In the intense competition and financial uncertainty for higher educational institutions, student loyalty is an imperative and most essential factor for their ultimate survival and success. Student loyalty is a crucial measure for the success of institutions that are offering higher education with the sole aim of retaining students until their all educational necessities are met. The motivation of this research paper was lack of literature evidence when the antecedents and the consequences of student loyalty are being scrutinized, all on one single platform. Therefore, through this research paper, an attempt has been made to examine the causing roots that provoke loyalty in a student and to what extent it can be prolonged and at what point student loyalty is achieved completely. This study examined the existence of student loyalty derived from antecedents (perceived value, trust, corporate and brand image, student satisfaction and service quality) and consequences (word of mouth, retention, recommendation and commitment) in the context of higher education in Pakistan. A total of six business schools were selected, the data was collected using survey method. Several recommendations are made to the management of the higher educational institutions to ensure student loyalty among their students.

Hygienic assessment of learning environment conditions (by the example of higher educational institutions of the city of Ufa)

2020 ◽  
Vol 99 (4) ◽  
pp. 405-411
Author(s):  
Elena Ju. Gorbatkova
Keyword(s):  
Ionizing Radiation ◽  
Educational Institutions ◽  
Higher Educational Institutions ◽  
Factors Affecting ◽  
Republic Of Bashkortostan ◽  
Average Relative Humidity ◽  
Higher Educational ◽  
The Republic ◽  
And Performance ◽  
The City

Introduction. The important factors affecting health and performance of young people are the conditions of education, in particular, a comfortable microclimate in the classrooms of higher educational institutions. Materials and methods. In view of the urgency of this problem, an analysis was made of the microclimate parameters of educational organizations of different profiles (Ufa city, the Republic of Bashkortostan). 294 classrooms were studied in 22 buildings of 4 leading universities in Ufa. A total of 3,822 measurements were taken to determine the parameters of the microclimate. The analysis of ionizing radiation in the aerial environment of classrooms. There was performed determination of radon and its affiliated products content. In order to assess the conditions and lifestyle of students of 4 higher educational institutions of the city of Ufa, we conducted an anonymous survey of 1,820 students of I and IV years of education. Results. The average temperature in the classrooms of all universities studied was 23.9±0.09 C. The average relative humidity in all classrooms was 34.2 ± 0.42%. Analysis of ionizing radiation (radon and its daughter products decay) in the aerial environment of the classrooms and sports halls located in the basement determined that the average annual equivalent equilibrium volumetric activity of the radon daughter products (EROA ± Δ222Rn) ranged from 28 ± 14 to 69 ± 34.5 meter, which meets the requirements established by SanPiN. Conclusion. The hygienic assessment of the microclimate parameters of educational institutions of various profile revealed a number of deviations from the regulated norms. The results indicate the need to control the parameters of the microclimate, both from the administration of universities, and from the professors. According to the results of the study, recommendations were prepared for the management of higher educational institutions in Ufa.

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