scholarly journals Drivers of the Adoption of E-Government Services in the deliverance of healthcare services in Federal Health Institutions

2021 ◽  
Vol 1 (2) ◽  
Author(s):  
Archibong E. Ironbar ◽  
Pius U. Angioha ◽  
Ijim A. Uno ◽  
Julius A. Ada ◽  
Francis E. Ibioro
Keyword(s):  
Sample Size ◽  
Healthcare Services ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Perceived Ease Of Use ◽  
Government Services ◽  
Collection Data ◽  
Health Institutions ◽  
The Government ◽  
Basic Infrastructure

The study examines Drivers of the Adoption of E-Government Services in the deliverance of Healthcare services in Federal Health Institutions. the study adopts drivers such as perceived Usefulness and perceived ease of use and their influence in the adoption of E-Government Services in the deliverance of Healthcare services in Federal Health Institutions. The survey research design was adopted in collecting 400 sample from administrative staff of the University of Calabar Teaching Hospital, Calabar using the purposive sampling. The sample size was determined using Taro Yamane sample size determinant technique. The questionnaire was the instrument of data collection. Data collected was analyzed using simple regression analysis at 0.05 confidence level. Result revealed that Perceived usefulness significantly influence the adoption of E- Governance Services in the deliverance of Healthcare services in Federal Health Institutions (R-value of 0.176a). Also result revealed that Perceived Ease of Use significantly influence the adoption of E- Governance Services in the deliverance of Healthcare services in Federal Health Institutions (R2 –value of .018). based on this result the study recommends amongst others that there is need for efforts to improve this basic infrastructure by the government should be strengthened both in terms of coverage and quality

Government Services in Outlying Regions

2015 ◽  
pp. 726-740
Author(s):  
Sehl Mellouli ◽  
Anne Chartier ◽  
Marie-Christine Roy ◽  
Diane Poulin
Keyword(s):  
Perceived Risk ◽  
Urban Areas ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Perceived Ease Of Use ◽  
Online Services ◽  
Government Services ◽  
Traditional Service ◽  
The Government ◽  
Outlying Regions

E-government offers the potential to provide easy and flexible access to a vast array of government services, particularly in outlying regions where traditional service centers are scarce and costly. However, past research shows that online services use decreases in non-urban areas. The objective of this chapter is to identify factors that influence the use of e-government services in outlying regions. In the delivery of any government services, there are two parties: citizens and the government. Hence, in order to better identify these factors, we conducted our study from two points of view: the citizens' and the government's managers. These results show that attitude positively affects intention to use e-government services. From the citizens' perspective, attitude is in turn influenced by perceived usefulness, perceived ease of use, perceived risk, and trust. From the managers' perspective, several social, economic, demographic, and psychological factors should be considered for the development of online services.

E-Government Services Adoption

2018 ◽  
Vol 14 (3) ◽  
pp. 12-31 ◽  
Author(s):  
Isaac Kofi Mensah
Keyword(s):  
Technology Acceptance ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Intention To Use ◽  
Perceived Ease Of Use ◽  
Government Services ◽  
Research Article ◽  
Actual Use ◽  
The Government ◽  
Acceptance Model

This research article explores the important elements of trust and transparency to the adoption of e-government services. The Technology Acceptance Model was used as the theoretical framework. The data capture and analyses were conducted with SPSS. The results indicate that trust in the internet was a significant predictor of both the intention to use and perceived ease of use (PEOU), but was not significant in predicting perceived usefulness (PU) and the actual use (AU) of e-government services. Trust in the government (TG) was also not significant in determining both the intention to use and PEOU of e-government services. Rather TG had a significant impact on PU and the actual use (AU) of e-government services. Furthermore, perceived transparency was a significant predictor of PU, IU, and AU of e-government services. The implications of these findings on the implementation of e-government are thoroughly discussed.

Direct vs indirect e-government adoption: an exploratory study

2018 ◽  
Vol 20 (2) ◽  
pp. 149-162 ◽  
Author(s):  
Rajiv Kumar ◽  
Amit Sachan ◽  
Arindam Mukherjee
Keyword(s):  
Developed Countries ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Perceived Ease Of Use ◽  
Government Officials ◽  
Content Type ◽  
Government Services ◽  
Factors Influencing ◽  
The Government ◽  
The Needy

Purpose The purpose of this study is to investigate the factors that influence direct and indirect adoption of e-government services in India. Design/methodology/approach A conceptual model has been proposed by integrating the factors influencing adoption of e-government services from extant literature. A quantitative technique is used for the purpose of the study. Findings The study classifies e-government adoption in two types: direct adoption and indirect adoption. The study has found that there is some difference between the factors influencing direct and indirect e-government adoption. Perceived awareness, perceived usefulness, trust in internet, trust in government and social influence are found to be positively correlated to direct and indirect e-government adoption. Availability of resources, computer self-efficacy, perceived ease-of-use, perceived compatibility, multilingual option and voluntariness are positively correlated to direct e-government adoption and negatively correlated to indirect e-government adoption. Perceived image is found to be significant for direct e-government adoption but non-significant for indirect adoption. Trust in intermediary is found to be significant only for indirect e-government adoption. Research limitations/implications The sample size of 382 may not be a proper representation of a country like India, which has huge diversity and is densely populated. The study has been conducted in India, which is a developing country. The result might not be significant for developed countries. Practical implications The findings of this study provide useful insights into the decision-making process of e-government users in India and similar emerging economies. These findings can be important for government officials tasked with providing e-governance services. Originality/value Despite the digital divide, how the government is expecting its citizens to access e-government services and derive benefits and how the needy will be able to cope with the mandatory e-government services is an interesting topic to study. This leads to a new concept of indirect adoption.

Constructing an Adoption Model for e-Government Services

2014 ◽  
Vol 68 (2) ◽  
Author(s):  
Maziar Shajari ◽  
Zuraini Ismail
Keyword(s):  
Ease Of Use ◽  
Perceived Usefulness ◽  
Equation Modeling ◽  
Perceived Ease Of Use ◽  
Government Services ◽  
Structured Equation Modeling ◽  
Frequent Use ◽  
Proposed Model ◽  
Adoption Model ◽  
The Government

 The frequent use of e-Government services and the ability of the government to successfully implement e-Government to match the needs of the citizens remain to be understood. The purpose of this study is to construct an adoption model for the e-Government services by considering renowned technology adoption models. This model considered trustworthiness in shaping the adoption model. To test the model, questionnaire was designed, adapted from previous studies which were distributed to employees of public organizations in Esfahan, Iran. The proposed model was thoroughly analyzed using Structured Equation Modeling (SEM). The new adoption model modified and the final model consist of ten constructs including intention to use, trustworthiness, perceived usefulness, perceived ease of use, compatibility, social influence, job relevant, output quality, and image. The results affirmed that relationships between the model variables suggested good model fit. The fitted model of this study may be applied to other e-Government services of other countries.

Government Services in Outlying Regions

2013 ◽  
pp. 1-14
Author(s):  
Sehl Mellouli ◽  
Anne Chartier ◽  
Marie-Christine Roy ◽  
Diane Poulin
Keyword(s):  
Perceived Risk ◽  
Urban Areas ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Perceived Ease Of Use ◽  
Online Services ◽  
Government Services ◽  
Traditional Service ◽  
The Government ◽  
Outlying Regions

E-government offers the potential to provide easy and flexible access to a vast array of government services, particularly in outlying regions where traditional service centers are scarce and costly. However, past research shows that online services use decreases in non-urban areas. The objective of this chapter is to identify factors that influence the use of e-government services in outlying regions. In the delivery of any government services, there are two parties: citizens and the government. Hence, in order to better identify these factors, we conducted our study from two points of view: the citizens’ and the government’s managers. These results show that attitude positively affects intention to use e-government services. From the citizens’ perspective, attitude is in turn influenced by perceived usefulness, perceived ease of use, perceived risk, and trust. From the managers’ perspective, several social, economic, demographic, and psychological factors should be considered for the development of online services.

Factors Influencing Citizens' Intention to Use E-Government Services

2017 ◽  
Vol 13 (1) ◽  
pp. 14-32 ◽  
Author(s):  
Isaac Kofi Mensah ◽  
Mi Jianing ◽  
Dilawar Khan Durrani
Keyword(s):  
Service Quality ◽  
Technology Acceptance ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Intention To Use ◽  
Perceived Ease Of Use ◽  
Korean Students ◽  
Moderation Effect ◽  
Perceived Service Quality ◽  
Government Services

The purpose of this research paper is to investigate the determinates of Korean students in China to use e-government services. A total of 400 structured research questionnaire instruments was designed and administered to potential respondents of which 93.75% responded. The Technology Acceptance Mode (TAM) was used as a theoretical framework for this study. The data gathered was analyzed with SPSS version 20. The results show that all the predictors (Perceived Usefulness, Perceived Ease of Use, Perceived Service Quality, and Citizen Trust) investigated are significant positive determiners of Korean students' intention to adopt and use e-government services. The results further indicated that Citizen Trust positively and significantly moderated the positive relationship between perceived ease of use, perceived service quality and intention to use e-government services but failed to show any positive moderation effect on perceived usefulness and intention to use e-government services. The implications of these findings are further discussed.

Electronic Tax Filing

2013 ◽  
pp. 147-156
Author(s):  
Viveka Ramoo ◽  
T. Ramayah ◽  
May-Chiun Lo ◽  
Teoh Ai Ping
Keyword(s):  
Perceived Risk ◽  
Exploratory Study ◽  
Explanatory Power ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
The Internet ◽  
Intention To Use ◽  
Perceived Ease Of Use ◽  
Government Services ◽  
Tax Filing

Governments are seeking to benefit from information technology by incorporating various government services online for the benefits of the citizen. The Malaysian government as part of its Multimedia Super Corridor (MSC) project introduced e-filing in 2006, which is the process of filing taxes using the Internet as one of the e-government services. This is an exploratory study to model the determinants of intention to use an Internet tax filing system. The authors used 4 variables as predictors or intention to use which were perceived usefulness, perceived ease of use, perceived risk, and facilitating condition. Data was collected from 100 respondents using non probability purposive sampling via a structured questionnaire. As hypothesized, perceived ease of use, perceived usefulness, and facilitating condition were positively related to intention to use. The findings show that perceived usefulness has the strongest influence on intention to use (ß = 0.341), followed by perceived ease of use (ß = 0.278) and facilitating condition (ß = 0.234). As hypothesized, perceived risk was negatively related (ß =-0.223) to intention to use indicating that users are concerned by the risk involved in filing taxes online. The regression results show that the four variables can explain 52.2% of the variation in intention to use which indicates good explanatory power. Understanding these factors can extend the knowledge, which can lead to better planning and implementation of e-Filing in Malaysia.

scholarly journals PENGARUH PERILAKU INDIVIDU WAJIB PAJAK ORANG PRIBADI TERHADAP PENGGUNAAN E-FILING DI KOTA MANADO

2015 ◽  
Vol 4 (2) ◽  
pp. 52
Author(s):  
Calvin Kolompoy ◽  
Ventje Ilat ◽  
Harijanto Sabijono
Keyword(s):  
Natural Gas ◽  
Behavioral Intention ◽  
Positive Influence ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Questionnaire Data ◽  
Perceived Ease Of Use ◽  
Directorate General ◽  
The Government ◽  
New System

Tax is one of the main sources of revenue in Indonesia beside sources of petroleum and natural gas which are important for the survival of the nation of Indonesia. Therefore, the government develops a new system to help taxpayer paying their taxes. The purpose of this research is to analyze the influence of individual taxpayer behaviors towards the usage of e-filing in manado city. The analyzing method used in this research is explanative, that is explaining the influence of each of the research variable based on the questionnaire data that has been processed.The result showed that Perceived Usefulness and Perceived Ease of Use give positives influence towards the usage of e-filing, while Behavioral Intention did not bring positive influence towards the usage of e-filing. The Directorate General of Taxation should be more socializing the e-filing program more actively, also the taxpayer should be more open towards the development of taxes technology

scholarly journals E-GOVERNANCE DIMENSIONS IN THE REPUBLIC OF MAURITIUS

2019 ◽  
Vol 7 (5) ◽  
pp. 279 ◽  
Author(s):  
Dr. Chintamanee Sanmukhiya
Keyword(s):  
Technology Acceptance ◽  
Correlation Coefficients ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Perceived Ease Of Use ◽  
Four Dimensions ◽  
Positive Attitudes ◽  
The Republic ◽  
Government Websites ◽  
The Government

Purpose: This study is the first attempt to examine the attitudes of citizens towards six key dimensions of e-governance in the Republic of Mauritius namely: ‘Perceived Ease of Use’ (PEOU) and ‘Perceived Usefulness’ (PU) of the Technology Acceptance Model (Davis,1989); ‘Collaboration’ and ‘Participation’ inspired by Al Athmay (2013); ‘Trust’ from Belanger & Carter, 2008; and ‘Transparency’ from Bhatnagar (2003).  Methodology: A random survey was conducted across all districts and among e-government users only.  Structured questionnaires were filled by 157 citizens mainly on a face to face basis.  Pearson’s correlation coefficients, independent samples T-tests, one way/Welch ANOVA and Games-Howell post hoc tests were used. Main Findings: The respondents revealed positive attitudes towards PEOU and PU but unveiled negative attitudes towards the remaining four dimensions of e-governance.  Citizens’ perceptions were only influenced by age, education, and frequency of e-government use. Lack of trust, absence of online democratic dialog, inadequate e-consultation and non-transparent decision-making may eventually lower trust in the government.   Implications/Applications: This study has generated key insights into the factors influencing citizens’ perceptions towards the six e-governance dimensions (PEOU, PU, Collaboration, Trust, Participation, and Transparency) and these insights were non-existence prior to this research.  Thus this study may aid policymakers to rethink and redesign their e-government initiatives to sustain existing users and attract more users of government websites.

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