scholarly journals PENGARUH KEMAMPUAN PEGAWAI, SARANA LAYANAN TERHADAP KUALITAS LAYANAN DAN KEPUASAN MASYARAKAT PADA KELURAHAN BATU PIRING KECAMATAN PARINGIN SELATAN

KINDAI ◽  
2021 ◽  
Vol 17 (2) ◽  
pp. 271-290
Author(s):  
Wenny Lisninda

Abstrak: Wenny Lisninda, Npm.1911.32202.5052, Pengaruh Kemampuan Pegawai, Sarana Layanan Terhadap Kualitas Layanan Dan Kepuasan Masyarakat Pada Kelurahan Batu Piring Kecamatan Paringin Selatan, Kabupaten Balangan, Dibawah Bimbingan H.Ujianto Dan Yudi Rahman,2021. Tujuan penelitian untuk mengetahui dan menganalisis pengaruh kemampuan pegawai terhadap kualitas layanan,untuk mengetahui dan menganalisis pengaruh sarana layanan terhadap kualitas layanan, untuk mengetahui dan menganalisis pengaruh kemampuan pegawai terhadap kepuasan masyarakat, untuk mengetahui dan menganalisis pengaruh sarana layanan terhadap kepuasan masyarakat dan untuk mengetahui dan menganalisis pengaruh kualitas layanan berpengaruh signifikan terhadap kepuasan masyarakat pada Kelurahan Batu Piring Kecamatan Paringin Selatan Kabupaten Balangan. Populasi dari penelitian ini adalah masyarakatyang berurusan pada Kantor Kelurahan yang berusia sekitar 17 tahun sampai 50 tahun dan dengan total populasi dalam penelitian ini adalah sebanyak 5.983 orang responden dan sampel dalam penelitian 98 responden. Teknik pengolahan data menggunakan kuantitatif dan analisis dengan analisis jalur (path analysis) model mediasi dengan bantuan program SPSS (statistic produk service solution) Versi 17 for windows.Hasil penelitian uji hipotesis pertama dinyatakan bahwa variabel kemampuan pegawai berpengaruh signifikan terhadap kualitas layanan. uji hipotesis kedua dinyatakan bahwa variabel sarana layanan berpengaruh signifikan terhadap kualitas layanan, uji hipotesis ketiga dinyatakan bahwa variabel kemampuan pegawai berpengaruh signifikan terhadap kepuasan masyarakat, uji hipotesis keempat dinyatakan bahwa variabel sarana layanan berpengaruh signifikan terhadap kepuasan masyarakatdan hasil uji hipotesis kelima dinyatakan bahwa variabel kualitas layanan berpengaruh signifikan terhadap kepuasan masyarakat pada Kelurahan Batu Piring Kecamatan Paringin Selatan Kabupaten Balangan.   Kata Kunci : Kemampuan Pegawai, Sarana Layanan, Kualitas Layanan Dan Kepuasan Masyarakat

2020 ◽  
Vol 2 (4) ◽  
pp. 44-52
Author(s):  
Yoseph Awunim ◽  
Abdul Rahman Kadir ◽  
Mahlia Muis

The research objective is to analyze the direct impact of leadership toward transfer knowledge and work effectiveness in Boven Digoel. Data analysis in this research is quantitative using a path analysis model (path analysis) with the help of Smart PLS Software version 3.2 .8. The research distributed questionnaires to 89 respondents of officers assigned at the secretariat office in Boven Digoel Regency. On the basis of statistical results, it was found that leadership can be said to have impacted positively and significant knowledge transfer and work effectiveness. The knowledge transfer also has a positive impact on work effectiveness.


Author(s):  
Yujin Han ◽  
He Li ◽  
Yunyu Xiao ◽  
Ang Li ◽  
Tingshao Zhu

(1) Purpose: The purpose of this study was to determine suicidal risk factors, the relationship and the underlying mechanism between social variables and suicidal behavior. We hope to provide empirical support for the future suicide prevention of social media users at the social level. (2) Methods: The path analysis model with psychache as the mediate variable was constructed to analyze the relationship between suicidal behavior and selected social macro variables. The data for our research was taken from the Chinese Suicide Dictionary, Moral Foundation Dictionary, Cultural Value Dictionary and National Bureau of Statistics. (3) Results: The path analysis model was an adequate representation of the data. With the mediator psychache, higher authority vice, individualism, and disposable income of residents significantly predicted less suicidal behavior. Purity vice, collectivism, and proportion of the primary industry had positive significant effect on suicidal behavior via the mediator psychache. The coefficients of harm vice, fairness vice, ingroup vice, public transport and car for every 10,000 people, urban population density, gross domestic product (GDP), urban registered unemployment rate, and crude divorce rate were not significant. Furthermore, we applied the model to three major economic development belts in China. The model’s result meant different economic zones had no influence on the model designed in our study. (4) Conclusions: Our evidence informs population-based suicide prevention policymakers that incorporating some social factors like authority vice, individualism, etc. can help prevent suicidal ideation in China.


Author(s):  
Pierluigi Diotaiuti ◽  
Stefania Mancone ◽  
Fernando Bellizzi ◽  
Giuseppe Valente

Background: In recent years the role of school principals is becoming increasingly complex and responsible. Methods: This study was voluntarily attended by 419 Italian school principals who were administered the Psychological Stress Measurement (MSP), Mindfulness Organizing Scale (MOS), Polychronic-Monochronic Tendency Scale (PMTS), and the Scale of Emotions at Work (SEW). Results: The study has produced a path analysis model in which the relationships between the main predictors of principals’ work discomfort were explained. The effect of depressive anxiety on perceived discomfort (ß = 0.517) found a protective mediator in the mindfulness component that recognizes the sharing as a fundamental operational tool (ß = −0.206), while an increasing sense of effort and confusion could significantly amplify the experience of psychological discomfort associated with the exercise of school leadership (ß = 0.254). Conclusions: The model developed in this study suggests that focusing on organizing mindfulness can be a valuable guideline for interventions.


1996 ◽  
Vol 73 (1) ◽  
pp. 181-194 ◽  
Author(s):  
Thomas J. Johnson ◽  
Wayne Wanta ◽  
Timothy Boudreau ◽  
Janet Blank-Libra ◽  
Killian Schaffer ◽  
...  

This agenda-building study employed a path analysis model to examine the three-way relationship among the public, the media, and the president on the issue of drug abuse during the Nixon administration. The path model also measured the extent to which these actors were influenced by real-world conditions about the number of drug-related arrests in the United States. Past studies have suggested a cyclical relationship should exist among the president, the press, and the public. This study, however, found a linear relationship with issues moving first, from real world to the media and the public, then from the media to the public, and finally from the public to the president.


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