scholarly journals The Effect Of HR Competence, IEP Innovation And Service Quality On Project Management In Building Project Performance

2021 ◽  
Vol 1 (11) ◽  
Author(s):  
Tiara Ardhiti Estungkorodewi ◽  
Mombang Sihite ◽  
Derriawan Derriawan
Keyword(s):  
Project Management ◽  
Service Quality ◽  
Quantitative Research ◽  
Project Performance ◽  
Sem Analysis ◽  
Building Project ◽  
The Relationship ◽  
Hr Competencies

The use of Integrated Engineering Procurement (IEP) information technology can allegedly be used to build HR competencies, service quality, project performance and project management to overcome problems of project time delays, costs, and quality/quality of work. The purpose of this study is to identify the effect of HR competence, IEP innovation (integrated engineering procurement), service quality on project management in improving project performance. This research uses a case study in the Situ Bagendit revitalization project run by PT Adhi Karya Tbk. The research method used is quantitative. Quantitative research using SEM PLS. Sampling through purposive sampling method and obtained 117 research units. The results showed that based on SEM analysis stated that the relationship between HR Competence, IEP Innovation and Service Quality was significantly related to project performance. Likewise, the relationship between Project Management and project performance has created a significant positive.

scholarly journals USER’S PERCEPTIONS OF SACREDNESS (Case Study: Catholic Churches in Indonesia)

2021 ◽  
Vol 48 (1) ◽  
pp. 37-46
Author(s):  
Nita Dwi Estika ◽  
Hanson E. Kusuma ◽  
Angela Christysonia Tampubolon ◽  
Filipus Bagus Widyawan
Keyword(s):  
Catholic Church ◽  
Quantitative Research ◽  
Online Questionnaire ◽  
Text Data ◽  
Church Building ◽  
Sacred Object ◽  
The Relationship ◽  
Catholic Churches

Sacredness in Catholic churches has two aspects: sacredness derived from the purpose and activities of worship and sacredness that arises from the physical and spatial aspects of a church building. The purpose of this study was to reveal factors that affect sacredness in Catholic churches from the perspective of the worshiper. The researchers conducted an exploratory qualitative research to collect text data related to the perception of Catholic church sacredness. The data were collected through an online questionnaire. The researchers also conducted an explanatory quantitative research to uncover the relationship between level of church sacredness and physical and nonphysical factors. The results showed that the ‘sacred spirit’ factor tends to be more dominant in affecting church sacredness compared to ‘sacred object’. Worshipers measure church sacredness according to ‘devoted reflection’, ‘relationship with God’, ‘quality of space’, ‘enclosure acculturation’, and ‘building style’.

scholarly journals EFEKTIVITAS PELAYANAN DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU DALAM MENINGKATKAN INVESTASI DI KABUPATEN PANGKEP

2021 ◽  
Vol 4 (1) ◽  
pp. 41-49
Author(s):  
Ince Ahmad Ismail ◽  
Husain Hamka ◽  
Syamsuddin Maldun
Keyword(s):  
Quality Of Service ◽  
Service Quality ◽  
Quantitative Research ◽  
Descriptive Analysis ◽  
Sampling Technique ◽  
Investment Level ◽  
Independent Variable ◽  
Simultaneous Influence

Penelitian ini bertujuan untuk mengetahui dan menganalisis: 1) pengaruh secara parsial variabel independen (kualitas pelayanan) terhadap variabel dependen (tingkat investasi) di Dinas PMPTSP Kabupaten Pangkep. 2) pengaruh secara simultan variabel independen (kualitas pelayanan) terhadap variabel dependen (tingkat investasi) di Dinas PMPTSP Kabupaten Pangkep. Jenis penelitian yang akan digunakan dalam penelitian ini adalah penelitian kuantitatif dengan tipe studi kasus (Case Study). Populasi dalam penelitian ini sebanyak 55 orang, teknik pengambilan sampel dalam penelitian ini menggunakan Sampling Jenuh, sampel sebanyak 55 orang sebagai responden, teknik  pengumpulan data menggunakan kuesioner dan dukumentasi. Teknik analisis data dalam penelitian ini menggunakan analisis deskriptif dan analisis inferensial. Hasil penelitian menunjukan bahwa pengaruh secara parsial dan simultan variabel independen (kualitas pelayanan) terhadap variabel dependen (tingkat investasi) di Dinas PMPTSP Kabupaten Pangkep terdapat kualitas pelayanan Dinas PMPTSP dalam meningkatkan investasi di Kabupaten Pangkep seperti kejelasan tujuan, kejelasan strategi, proses analisis kebijakan, perencanaan, penyusunan program, sarana dan prasarana, sistem pengawasan, dan sistem pengendalian. This study aims to determine and analyze: 1) the partial effect of the independent variable (service quality) on the dependent variable (investment level) in the PMPTSP Office of Pangkep Regency. 2) the simultaneous influence of the independent variable (service quality) on the dependent variable (investment level) in the PMPTSP Office of Pangkep Regency. The type of research that will be used in this research is quantitative research with case study type. The population in this study was 55 people, the sampling technique in this study used saturated sampling, a sample of 55 people as respondents, data collection techniques used questionnaires and documentation. The data analysis technique in this study used descriptive analysis and inferential analysis. The results showed that the partial and simultaneous influence of the independent variable (quality of service) on the dependent variable (level of investment) in the PMPTSP Office of Pangkep Regency there was the quality of service of the PMPTSP Service in increasing investment in Pangkep Regency such as clarity of objectives, clarity of strategy, policy analysis process, planning, program preparation, facilities and infrastructure, supervision system, and control system.

scholarly journals PENGARUH KUALITAS LAYANAN DAN HARGA TERHADAP LOYALITAS PELANGGAN DENGAN KEPUASAN PELANGGAN SEGABAI VARIABEL INTERVENING PADA PENGGUNA OJEK ONLINE GRAB (STUDI PADA MAHASISWA STIE TAMANSISWA BANJARNEGARA)

Medikonis ◽  
2020 ◽  
Vol 11 (1) ◽  
pp. 1-15
Author(s):  
Lustono Lustono
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Customer Loyalty ◽  
Negative Relationship ◽  
Sampling Technique ◽  
Significant Positive Effect ◽  
The Relationship ◽  
Positive Effect

ABSTRACT This study aims to determine the effect of service quality with price on customer loyalty through customer satisfaction as an intervening variable. STIE Tamansiswa Banjarnegara case study. In this study the independent variable consists of service quality and price, the intervening variable is customer satisfaction and the dependent variable is customer loyalty. The population of this study is 203 the total number of active students of STIE Tamansiswa Banjarnegara. While the sample of this study was 135 respondents. With accidental sampling technique. The type of research data is primer and data collection techniques using questionnaires. The results showed that partially the quality of service did not have a significant positive effect on customer loyalty. Price has a significant positive effect on customer loyalty. Service quality has a significant positive effect on customer satisfaction. Price has a significant positive effect on customer satisfaction. Customer satisfaction has a positive effect on customer loyalty. Customer satisfaction does not mediate the relationship between customer satisfaction and customer loyalty. Customer satisfaction can mediate a negative relationship between price and customer loyalty.

Analysis of The Relationship Between Customer Satisfaction and Service Quality of a Pet Shop in Depok, East Java

2020 ◽  
Vol 22 (2) ◽  
pp. 220-237
Author(s):  
Eunike Riahta Tarigan
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Quantitative Research ◽  
Research Data ◽  
Service Performance ◽  
Five Dimensions ◽  
Customer Expectations ◽  
Customer Expectation ◽  
The Relationship

Abstract: In this research, the analysis gaps of customer expectation towardservice quality of a pet shop business in Depok, East Java, Indonesia by usingParasuraman’s SERVQUAL scale was investigated. The results indicatedthat all five dimensions of SERVQUAL had gaps in expectations andperformance while Reliability, Responsiveness, Assurance and Empathysignificantly gave positive gap scores (P>E). It can lead to satisfaction tocustomers, while Tangible gave a negative gap score (P<E) that affected adissatisfaction; and the customer expectations and the service performancesof the pet shop were exceeding customer expectations (P>E). Overallaverage SERVQUAL gap score was indicating satisfaction to customers. Asa quantitative research, data were collected from 50 respondents of the petshop’s customers using a questionnaire and was analyzed using SPSS. Thisresearch becomes a good input from its customers which opened anopportunity for the pet shop management to improve its businessperformance in the future.Keywords: service quality, customer expectation, service performance, petshop.

scholarly journals PENGARUH KUALITAS PELAYANAN TERHADAP CITRA PERUSAHAAN (STUDI KASUS DI POLITEKNIK LP3I JAKARTA KAMPUS CIBINONG)

2019 ◽  
Vol 8 (1) ◽  
pp. 137
Author(s):  
Yunita Indriany
Keyword(s):  
Quality Of Service ◽  
Service Quality ◽  
Quantitative Research ◽  
Corporate Image ◽  
Coefficient Of Determination ◽  
Dependent Variables ◽  
Conducting Research ◽  
The Relationship ◽  
Positive Effect

<p>Based on observations in the field, it can be seen that at the Polytechnic LP3I Jakarta Cibinong Campus service is generally seen as good enough, but there are some services that are still considered not optimal. Based on this, the writer is interested in conducting research to find out how much influence the quality of service on corporate image (Polytechnic LP3I Jakarta Cibinong Campus). The type of research chosen is a type of quantitative research. Quantitative research was chosen because researchers wanted to measure the effect of service quality on image at the Polytechnic LP3I Jakarta Cibinong Campus using a scale and size that had been previously designed. This measurement is based on the respondent's answer to a questionnaire containing various questions and statements with variations of answers that have been provided by the author. This research is explanative, namely a study that explains the interplay between independent variables (Service Quality) and dependent variables (Image Company) through testing hypotheses. In this case the researcher examines whether there is an influence between the quality of service to the company image by testing several theories used. From the results of the analysis obtained the value of service quality has a significant positive effect on the image shown by the r value of 0.587 which means the relationship between the two is strong. While the coefficient of determination (R2) is equal to 0.344, which means that service quality can increase the company's image variable by 34.4%, while the remaining 65.6% is explained by other variables.</p><p> Keywords: Service, Quality, Image</p>

scholarly journals Project management relationship to green innovation processes in sustainable fabric companies

2021 ◽  
Vol 12 (3) ◽  
pp. 13-26
Author(s):  
Isabel Cristina Scafuto ◽  
Valdemilson de Assis Alves de Araújo ◽  
Andrea dos Anjos Moreiras ◽  
Cláudia Terezinha Kniess
Keyword(s):  
Sustainable Development ◽  
Project Management ◽  
Management Practices ◽  
Green Innovation ◽  
Green Materials ◽  
Innovation Projects ◽  
The Relationship ◽  
Innovation Processes

The concept of green innovation refers to innovation that seeks to make radical or progressive improvements to products or processes that contribute to sustainable development. Green innovation can improve the global image of a business and lead to better market performance. Green innovation projects can contribute to economic growth and a positive quality of life without negatively affecting the environment. Consequently, this study aims to examine the relationship between the development of green materials resulting from green innovation and project management. To achieve the research objective, we conducted a multi-case study with companies developing green innovation derived textile. The findings show that the firms surveyed do not use formal project management to execute their green innovation projects and that their project management is intuitive. Although the companies surveyed are concerned with sustainable development and strive to innovate to satisfy their customers responsibly, their project management practices are informal. This study contributes to the practice. It is possible to introduce project management into enterprises to enhance green innovation while adapting practices or using less formal and bureaucratic techniques.

Academic Satisfaction among Students A Case Study of Business Schools in Gr. Noida

2016 ◽  
Vol 5 (1) ◽  
Author(s):  
Priyanka Malik ◽  
Akash ◽  
Vyom Raisurana
Keyword(s):  
Higher Education ◽  
Service Quality ◽  
Student Satisfaction ◽  
Teaching Methodology ◽  
Satisfaction Level ◽  
Quality Factors ◽  
Academic Satisfaction ◽  
The Relationship

The purpose of this study is to examine satisfaction of students from academics while pursuing higher education in the field of business in India, focusing on a variety of service quality factors such as, teaching methodology, delivery and assessment, quality of study material, understandability etc. Study relies on finding the relationship between service quality variables and student satisfaction at an academic institution. The motive behind conducting this research is to analyze, how academics play a crucial role in affecting satisfaction level of students, catering students in Noida region.

scholarly journals Gaps Between Users Expectations and their Perceptions on Service Quality of College Libraries of Shahid Beheshti University of Medical Sciences, A Case Study

2020 ◽  
Vol 40 (02) ◽  
pp. 479-484
Author(s):  
Rezvan Ghaedi ◽  
Saeideh Valizadeh-Haghi ◽  
Elaheh Ahmadi ◽  
Zahra Zeraatkar ◽  
Ahmad Reza Baghestani
Keyword(s):  
Service Quality ◽  
Education Level ◽  
Medical Sciences ◽  
Medical College ◽  
College Libraries ◽  
Perceptions And Expectations ◽  
The University ◽  
The Relationship

The purpose of the present research is to evaluate the service quality of medical college libraries of Shahid Beheshti University of Medical Sciences from the users’ perspective based on the LibQUAL+ model. Furthermore, is to make a comparison between perceived quality in terms of users’ different education level. The data were collected from 119 questionnaires which were responded by 13 college libraries' clients by administering the LibQUAL+ questionnaire in a printed format. The findings revealed that college libraries have been failed in satisfying even the minimum expectations of their users as well as could not meet the customers’ desired expectations that make them fully satisfied with the service quality. This study also revealed a wide gap between users’ perceptions and expectations of service quality. The effect of services dimension is the most satisfying dimension. Furthermore, findings showed that the relationship between education level and satisfying with the service quality is statistically significant (P<0.001). It is necessary for the university managers to pay more attention to the quality of library services equally in all the colleges included. This will lead to help libraries to meet the user’s expectations of service quality in all colleges which will lead to academic improvements.

scholarly journals Analysis of Service Quality and Trust on Customer Satisfaction of Ojek Online in Banyuwangi

2021 ◽  
Vol 14 (3) ◽  
pp. 298
Author(s):  
Titin Lestariningsih
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Structural Equation ◽  
Quantitative Research ◽  
Least Square ◽  
Equation Modeling ◽  
Motorcycle Taxi ◽  
The Relationship ◽  
Positive Effect

Gojek online is a partner for two-wheeled drivers who can contribute 8.2 trillion per year to the Indonesian economy. This study is to analyzes the factors that influence online motorcycle taxi customer satisfaction in Banyuwangi. This research is a type of explanatory quantitative research with causal prediction measuring the strength of the relationship between variables. The population in this study is application users (consumers) who have received online motorcycle taxi services in 2021 in Banyuwangi. The sample is 100 respondents. The data were processed using SPSS 21 and SmartPLS 3.0. The hypothesis was processed using Structural Equation Modeling Path Least Square (SEM-PLS). The results of this study indicate that service quality has a significant positive effect on customer satisfaction and trust. Trust has no significant effect on customer satisfaction. Service quality has no significant effect on customer satisfaction with trust moderation. This research is to improve the service quality of online motorcycle taxi partners.

scholarly journals The Mediating Effects of Customer Satisfaction in the Relationship between ATM Service Quality and Customer Loyalty – A Case Study from Bank of Kigali

2020 ◽  
Vol 5 (4) ◽  
Author(s):  
Alexis Nshimiyimana
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Customer Loyalty ◽  
International Markets ◽  
Primary Data ◽  
Mediating Effects ◽  
The Social ◽  
The Relationship

The current competition from both national and international markets has created a new assignment for companies to give serious consideration to providing a high quality of service to satisfy and maintain customers. This paper aimed to analyze the effects of ATM service quality on customer satisfaction and customer loyalty. The Bank of Kigali has been chosen as a case in this research. For this investigation, primary data was collected from 284 respondents from Bank of Kigali through a structured questionnaire. Collected data were analyzed with SPSS (Statistical Package for the Social Sciences, 23.0) according to the objectives of the present research. Results of the statistical analysis indicate that the age group of 26-35 dominates with 59.2% of total respondents, with males showing dominance in terms of gender with 75% and 54.2% of respondents being graduates. The study reveals that there is a significant relationship observed between service quality and customer satisfaction, and customer satisfaction and customer loyalty. However, an insignificant relationship has been observed between service quality and customer loyalty. Therefore, the Bank of Kigali must maximize the quality of services offered to its customers through ATMs to create a good brand image and gain loyalty from users.  

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