scholarly journals EMOTIONAL INTELLIGENCE AS A SUCCESS FACTOR

2021 ◽  
Vol 2 (25) ◽  
pp. 77-82
Author(s):  
A.V. Erygina ◽  
◽  
Keyword(s):  
Emotional Intelligence ◽  
Emotional Competence ◽  
Soft Skills ◽  
Emotion Management ◽  
Success Factor ◽  
Basic Emotions ◽  
Emotional Reasoning ◽  
Hr Management ◽  
Intelligence Studies ◽  
Management Approaches

The paper addresses the development of emotional intelligence and its impact on the employees' success. It links soft skills with emotional intelligence and contains the review of the theory of basic emotions proposed by Robert Plutchik, methods of its use and its relevance in HR management for managers and workforce. The paper describes the properties of emotions and emotional reasoning, role and importance of the employees' emotional competence, as well as ways to trigger necessary emotions in the audience. It analyses the development of emotional intelligence studies of foreign and national researchers and determines two emotion management approaches.

scholarly journals Formation of Emotional Intelligence of the Financial Company's Employees

2020 ◽  
Vol 11 (5) ◽  
pp. 485
Author(s):  
E. G. Nikiforova ◽  
D. S. Shakirova ◽  
A. D. Abrosimova
Keyword(s):  
Emotional Intelligence ◽  
Work Stress ◽  
Emotional Competence ◽  
Soft Skills ◽  
Retail Trade ◽  
Human Intelligence ◽  
Effective Management ◽  
Management Competencies ◽  
Conflict Situations ◽  
Financial Company

Today human intelligence plays an important role in management activities. "Soft skills" are the basis for creating effective horizontal and vertical communications; however, for the effective management of employees today stands out another factor – management competencies, including emotional intelligence. Due to the ability to manage emotions, the employee is capable of self-motivation, to the effective management of conflict situations, work stress, and also increases the efficiency of staff. Accordingly, understanding the emotions of employees allows the financial company to analyze their actions and adjust them to create conditions that will satisfy the needs of the staff in exchange for meeting the needs of the organization if it is necessary. When considering the features of the formation of the emotional competence of employees, we found that emotional intelligence must be developed following the developed algorithm, especially leaders. The research also provides models for managing factors, as well as methods for assessing emotional competence and the mechanism for developing emotional intelligence on the example of retail trade (hypermarket with more than 300 employees) in Kazan.

The Bodily and Cultural Roots of Emotion Metaphors

2019 ◽  
pp. 11-38
Author(s):  
Laura Otis
Keyword(s):  
Emotional Intelligence ◽  
Emotional Regulation ◽  
Emotional Experience ◽  
Appraisal Theory ◽  
Cultural Tradition ◽  
Basic Emotions ◽  
Pilgrim's Progress ◽  
Cultural Roots ◽  
Self Help ◽  
George Lakoff

Recent theories of emotion take different stands on how greatly language can influence emotional experience. William James’s peripheral feedback theory, Paul Ekman’s basic emotions theory, Magda Arnold’s appraisal theory, and Lisa Feldman Barrett’s conceptual act theory offer distinct frameworks for understanding how physiology and culture interact in human emotions. The research of Max Black, George Lakoff, and Zoltán Kövecses indicates that emotion metaphors have bodily and cultural roots. Dante Alighieri’s Inferno and John Bunyan’s The Pilgrim’s Progress illustrate the religious origin of metaphors for culturally “banned” emotions. Traces of these religious origins can be seen in the metaphors of self-help books such as Daniel Goleman’s Emotional Intelligence, Travis Bradberry’s and Jean Greaves’s Emotional Intelligence 2.0, and Spencer Johnson’s Who Moved My Cheese? A long-standing cultural tradition presumes there is a self separate from the emotions that is responsible for controlling them, but scientific studies point toward emotional regulation within a self.

scholarly journals Developing Capabilities From the Scope of Emotional Intelligence as Part of the Soft Skills Needed in the Long-Term Care Sector: Presentation of Pilot Study and Training Methodology

2020 ◽  
Vol 11 ◽  
pp. 215013272090627
Author(s):  
Yasen Dimitrov ◽  
Tanja Vazova
Keyword(s):  
Emotional Intelligence ◽  
Conflict Management ◽  
Long Term Care ◽  
Soft Skills ◽  
Training Design ◽  
Soft Skill ◽  
Term Care ◽  
Before And After ◽  
And Control

The article presents the results of the preliminary survey and pilot application of the methodological toolkit for the improvement of certain competencies, which are part of the soft skills of professionals in the long-term care sector in Bulgaria. Based on the survey the authors define 2 target competencies, namely conflict management and empathic interaction. These skills are considered a part of the scope of emotional intelligence and its constituent dimensions and authors use Daniel Goleman’s ability-based model as a base for their conceptual frame and theoretical explanations. In order to present their thesis, the authors perform a soft skill analysis of the long-term care sector; define the construct emotional intelligence and justify their choice of a theoretical model for the subsequent survey. On this basis, they develop a training design for the development of these skills and present the results achieved through its pilot application. The study includes 62 participants randomly divided into a test and control groups. The level of targeted skills is measured (before and after) and the authors report a significant increase in those skills (empathic interaction, net effect 1.87; conflict management, net effect 1.75). In conclusion, the authors open a discussion on the importance of emotional management as an essential part of any profession related to health care and underline its importance for the quality of caregiving services.

The relationship of emotional intelligence with academic intelligence and the Big Five

2002 ◽  
Vol 16 (2) ◽  
pp. 103-125 ◽  
Author(s):  
Karen Van der Zee ◽  
Melanie Thijs ◽  
Lolle Schakel
Keyword(s):  
Emotional Intelligence ◽  
Academic Success ◽  
Big Five ◽  
Incremental Validity ◽  
Success Factor ◽  
Social Success ◽  
Self And Other ◽  
Relationship Of ◽  
The Relationship ◽  
Social And Academic Success

The present study examines the relationship of self‐ and other ratings of emotional intelligence with academic intelligence and personality, as well as the incremental validity of emotional intelligence beyond academic intelligence and personality in predicting academic and social success. A sample of 116 students filled in measures for emotional and academic intelligence, the Big Five, and indicators of social and academic success. Moreover, other ratings were obtained from four different raters on emotional intelligence and social success. Factor analysis revealed three emotional intelligence dimensions that were labelled as ‘Empathy’, ‘Autonomy’, and ‘Emotional Control’. Little evidence was found for a relationship between emotional and academic intelligence. Academic intelligence was low and inconsistently related to emotional intelligence, revealing both negative and positive interrelations. Strong relationships were found of the emotional intelligence dimensions with the Big Five, particularly with Extraversion and Emotional Stability. Interestingly, the emotional intelligence dimensions were able to predict both academic and social success above traditional indicators of academic intelligence and personality. Copyright © 2002 John Wiley & Sons, Ltd.

Deploying strategic human resource management approaches to raise organizational performance

2019 ◽  
Vol 35 (9) ◽  
pp. 23-25
Keyword(s):  
Organizational Performance ◽  
Strategic Human Resource Management ◽  
Content Type ◽  
Hr Management ◽  
Pertinent Information ◽  
Creative Climate ◽  
Conceptual Paper ◽  
Management Approaches ◽  
Practical Implications ◽  
Contingency Approach

Purpose This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies. Design/methodology/approach This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context. Findings This conceptual paper concentrates on so-called universalistic and contingency approaches to strategic HR management, both of which were found to boost organizational performance. The universalistic approach applies general HR best practices, whereas a contingency approach is tailored to the company's own operational atmosphere. Finally, the study advocates that manifesting a creative climate yields a higher performing workplace. Originality/value The briefing saves busy executives, strategists and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.

scholarly journals Athletes’ Perceptions of Coaches’ Emotional Intelligence Competencies

2010 ◽  
Vol 3 (1) ◽  
pp. 21-41 ◽  
Author(s):  
Jennifer L. VanSickle ◽  
Heidi Hancher-Rauch ◽  
Terry G. Elliott
Keyword(s):  
Emotional Intelligence ◽  
Emotional Competence ◽  
Relationship Management ◽  
The Self ◽  
Division I ◽  
Social Awareness ◽  
Self Awareness ◽  
Intercollegiate Athletic ◽  
Athletic Coaches ◽  
Self Perceptions

This study compared intercollegiate athletic coaches’ self-perceptions to the perceptions of their players concerning a coach’s emotional intelligence. Sixteen coaches and 223 players from two Division I softball conferences completed the Emotional Competence Inventory-2 (Boyaztis, Goleman, & Hay/McBer, 2001). Mean analysis revealed that coaches rated themselves higher on 14 of the 18 emotional intelligence competencies and on all four emotional intelligence clusters. Coaches rated themselves highest in Social Awareness (Error! Bookmark not defined.x̅ = 4.27/5) while their athletes rated them highest in Self-Awareness (Error! Bookmark not defined.x̅ = 3.63/5). Meanwhile, athletes gave coaches their lowest rating in Relationship Management (Error! Bookmark not defined.x̅ = 3.44/5). Coaches need to be aware that the self-perceptions of their own behavior differ from the perceptions of their athletes. Since it is well known that the behavior of the coach affects the performance of the athlete, techniques to train coaches to recognize and overcome this difference could be beneficial and are provided.

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