Proposal of a Financial Service Employee Journey Map though a Case Study of the Service Design Thinking Methodology

Local craft product is one of the key elements in expressing different identities of local culture in different countries. Local craft communities in Thailand have quite unique skills in producing different craft using local materials and techniques. However, the craft production is later facing the problem of missing their own identity. The products are also unable fit to the demand of international market. This research is a result of the co-creation project on developing local craft products which is a part of the research on a service design for creative craft community: A case study of Phanusnikom district, Chonburi province, Thailand. The benefits of this study will stimulate the development and preservation of local craft products and communities in a more sustainable way. This study aims to explore the possible methods of how designers, local craftsmen, academic institutions and local business clusters can collaborate and raise new opportunities for the communities to become a creative craft space. The study has concentrated on a case study of Phanusnikom District, Chonburi Province, Thailand where most of the people are creating wickerwork from bamboo. The data collected within the research come from ethnographic fieldwork, which consists of basic methods such as site visits and interviews. The research also includes the concept of Service design thinking and tools, which can help to analyze the data into different sets of relationship between service users, service providers, and environment. Groups of product design students, local craftsmen, local business clusters, professional designers, and artists are co – creating new craft products. The results express throughout the process which emphasize on presenting the ability of local craftsmen beyond what they are expected; exchanging knowledge; creating a more comfortable collaboration between the stakeholders; and strengthen the local craft community for more future sustainable developments.

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Modern Service Design Thinking on Traditional Culture-Based Services: A Case Study of the Service Businesses in Suzhou Old Town Areas

Lecture Notes in Computer Science - Cross-Cultural Design. Applications in Cultural Heritage, Creativity and Social Development ◽

10.1007/978-3-319-92252-2_28 ◽

2018 ◽

pp. 346-357

Author(s):

Xin Shen ◽

Cheng-Hung Lo

Keyword(s):

Design Thinking ◽

Service Design ◽

Traditional Culture ◽

Service Businesses

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Social Design for Services Framework

Conference Proceedings of the Academy for Design Innovation Management ◽

10.33114/adim.2017.89 ◽

2018 ◽

Vol 1 (1) ◽

Author(s):

Melanie SARANTOU ◽

Satu MIETTINEN

Keyword(s):

South Africa ◽

Sustainable Development ◽

Research Group ◽

Design Research ◽

Service Design ◽

Social Design ◽

Practical Action ◽

The Social ◽

The World

This paper addresses the fields of social and service design in development contexts, practice-based and constructive design research. A framework for social design for services will be explored through the survey of existing literature, specifically by drawing on eight doctoral theses that were produced by the World Design research group. The work of World Design researcher-designers was guided by a strong ethos of social and service design for development in marginalised communities. The paper also draws on a case study in Namibia and South Africa titled ‘My Dream World’. This case study presents a good example of how the social design for services framework functions in practice during experimentation and research in the field. The social design for services framework transfers the World Design group’s research results into practical action, providing a tool for the facilitation of design and research processes for sustainable development in marginal contexts.

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Case Study of Multicultural Nursing Education Based on Design Thinking

The Journal of Humanities and Social sciences 21 ◽

10.22143/hss21.9.1.75 ◽

2018 ◽

Vol 9 (1) ◽

pp. 951-964

Author(s):

Hyun Jung Jung

Keyword(s):

Nursing Education ◽

Design Thinking

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Using Design Thinking Principles to Improve Outpatients’ Experiences in Hospital Pharmacies: A Case Study of Two Hospitals in Asir Region, Saudi Arabia

Healthcare ◽

10.3390/healthcare9070854 ◽

2021 ◽

Vol 9 (7) ◽

pp. 854

Author(s):

Dalia Almaghaslah ◽

Abdulrhman Alsayari ◽

Saleh Ali Alyahya ◽

Rana Alshehri ◽

Khawlah Alqadi ◽

...

Keyword(s):

Saudi Arabia ◽

Problem Solving ◽

Management System ◽

Design Thinking ◽

Queue Management ◽

End User ◽

Study Results ◽

Hospital Pharmacies ◽

Asir Region

Introduction: Design thinking, an innovative problem-solving approach, has gained wide popularity in healthcare disciplines. The aim of this work is to improve outpatients’ experiences in hospital pharmacies in two hospitals in Asir region, Saudi Arabia. Methods: The design thinking approach, adopted from Stanford University’s D-School, was used in this study. Results: Several problems were identified: lack of comfortable environment in the pharmacies’ waiting area, lack of a queue management system, and workflow inefficiencies related to ordering and supplies of medicines. A prototype was proposed to overcome these challenges. Discussion and Conclusion: The design thinking approach helped in identifying end-user (patients visiting outpatient pharmacies) values and desires and provided an understanding of their struggles. It also proposed tailored solutions that could improve patients’ experiences while using the services of the outpatient pharmacies.

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