The Essence Of Recreational Tourism And The Current State Of Its Development

The article describes the conceptual directions of improving the quality of services in eco-tourism and the scientific, theoretical and methodological issues of its evaluation. It describes the factors influencing the quality of tourism services, the specifics of hotel services, the system of indicators that reflect the quality of service in eco-tourism, the content and ways to identify them.

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FACTORS OF INFLUENCE ON THE DEVELOPMENT OF HOTEL AND RESTAURANT BUSINESS IN UKRAINE

ED/2019/1 - The economic discourse ◽

10.36742/2410-0919-2019-4-6 ◽

2019 ◽

pp. 58-67

Author(s):

Andriy Kulyk

Keyword(s):

Negative Impact ◽

International Markets ◽

Tourism Industry ◽

Quality Of Services ◽

Factors Affecting ◽

Business Results ◽

Methods Of Evaluation ◽

Tourism Services ◽

Logical Result

Introduction. Since tourism in Ukraine in recent years has been turning into a dynamic and profitable sector of economic activity, the substantiation and search for ways to improve the quality of services in it is of particular relevance. Access to international markets for tourism services enhances interest and actualizes the study of factors affecting the quality of tourism services in Ukraine. Largely, the implementation of the task of substantiating ways to improve the quality of tourism services in general depends on the activities of the respective hotel and restaurant business institutions and their functional interaction. Methods. Empirical methods and questionnaires were used to establish and identify factors affecting the quality of services in the hotel and restaurant business. The method of abstraction and generalization was used in the study, which allowed us to draw conclusions regarding the prospects and ways to improve the quality of services in the Ukrainian hotel and restaurant business. Results. A study of the factors affecting the quality of services in the hotel and restaurant business allowed them to be classified, to identify the level of influence, to offer ways and measures to smooth out the negative and increase positive trends in this area. The development of a position on possible ways to overcome the negative impact of various factors on the quality of services in the hotel and restaurant business was the logical result of a scientific search, including through the phased implementation of measures to smooth or eliminate each of them. Discussions. The proposals worked out will make it possible to improve the quality of services in the hotel and restaurant business in Ukraine. In the future, more in-depth research is needed on how to develop the composition of hotel and restaurant services, methods of evaluation and quality control, the use of positive foreign experience on these issues, as well as finding ways to improve the use of computers and communications possible technologies in the tourism industry. Keywords: quality, service, tourism, hotel and restaurant business, tourism entities, organization, improvement.

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The Role And Importance Of Hotel Industry In The Development Of The National Economy Of Uzbekistan

The American Journal of Management and Economics Innovations ◽

10.37547/tajmei/volume03issue04-06 ◽

2021 ◽

Vol 03 (04) ◽

pp. 30-35

Author(s):

Rakhimov Hasan Abdusaidovich ◽

Keyword(s):

Quality Of Service ◽

National Economy ◽

Hotel Industry ◽

Methodological Issues ◽

Factors Affecting

This article describes the conceptual directions of improving the quality of service in hotels and scientific-theoretical and methodological issues of its evaluation. It shows the factors affecting the quality of hotel services, the specifics of hotel services, the system of indicators that reflect the quality of service in hotels, the content and ways to determine them.

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The Role Of Hotel Industry In The Development Of The Economy Of Our Country And The Theoretical Issues Of Their Study

The American Journal of Applied Sciences ◽

10.37547/tajas/volume03issue04-25 ◽

2021 ◽

Vol 03 (04) ◽

pp. 178-186

Author(s):

Rakhimov Hasan Abdusaidovich ◽

Keyword(s):

Quality Of Service ◽

Hotel Industry ◽

Methodological Issues ◽

Factors Affecting ◽

Theoretical Issues

This article describes the conceptual directions of improving the quality of service in hotels and scientific-theoretical and methodological issues of its evaluation. It shows the factors affecting the quality of hotel services, the specifics of hotel services, the system of indicators that reflect the quality of service in hotels, the content and ways to determine them.

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PENGARUH KUALITAS INFORMASI DAN KUALITAS LAYANAN TERHADAP SIKAP DALAM PENGGUNAAN SISTEM APLIKASI DENGAN KEMUDAHAN PENGGUNAAN SEBAGAI VARIABEL INTERVENING PADA JASA TRANSPORTASI ONLINE (GOJEK) DI YOGYAKARTA

Kajian Bisnis STIE Widya Wiwaha ◽

10.32477/jkb.v27i2.345 ◽

2019 ◽

Vol 27 (2) ◽

pp. 119-133

Author(s):

Putri Aprilia Isnaini ◽

Ida Bagus Nyoman Udayana

Keyword(s):

Social Media ◽

Quality Of Service ◽

Information Quality ◽

Sampling Technique ◽

Ease Of Use ◽

Quality Of Services ◽

Quality Of Information ◽

Transportation Services ◽

Application Systems

This writing is done to determine the effect of information quality and service quality on attitudes in the use of application systems with the ease of use of the system as an intervining variable in online transportation services (gojek) in Yogyakarta. The sample in this study is customers who use online motorcycle transportation services in Yogyakarta. The sampling technique uses accidental sampling technique. Data collection is done by distributing online questionnaires through the Goegle form and distributed with social media such as WhatsApp and Instagram on a 1-4 scale to measure 4 indicators. The results of this study show 1) the quality of information affects the ease of use, 2) the quality of service affects the ease of use, 3) the quality of information influences attitudes in use, 4) the quality of services does not affect attitudes in use, and 5) ease of use attitude in use.

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Customer’s satisfaction on service quality at Vietnam Technological and Commercial Joint Stock Bank – An Giang Branch

Science & Technology Development Journal - Economics - Law and Management ◽

10.32508/stdjelm.v4i3.564 ◽

2020 ◽

Vol 4 (3) ◽

pp. First

Author(s):

Tran Minh Hieu ◽

Nguyen Duong Ngoc Mai Chi

Keyword(s):

Customer Satisfaction ◽

Service Quality ◽

Test Method ◽

Quality Of Services ◽

Factors Affecting ◽

Factors Influencing ◽

Alpha Reliability ◽

Survey Results ◽

Development Orientation

This study applied SERVQUAL scale of Parasuraman et al to measure factors affecting customer satisfaction on service quality at Vietnam Technological and Commercial Joint Stock Bank - An Giang Branch (Techcombank An Giang). The study was conducted to survey 207 customers who have been using the service at Techcombank An Giang. The survey results were analyzed by the Cronbach's Alpha reliability test method, then used Exploratory factor analysis (EFA) to verify and evaluate the scale of service quality. The results of the regression analysis show that customer's satisfaction about service quality at Techcombank An Giang includes four factors: The factor with the highest level is the Empathy with Beta = 0.253, the second of factor is the Responsibility with Beta = 0.248, ranked third in the influence level is the Tangible with Beta = 0.235, and the lowest impact level is the Reliability with Beta = 0.144. The research also uses statistical methods to describe and test the differences of demographic factors with customer's satisfactionon service quality.The analysis results show that there is no difference between customer's satisfaction on service quality and factors such as gender, age, income, number of transaction banks, regular transaction banks, and time to use the service at Techcombank An Giang. Through the research results, the author would like to propose some ideas to improve the quality of services, thereby attracting new customers and importantly, keeping traditional customers because the development orientation of Techcombank is to take care of old customers to cross sell other products of the bank. The Stud results offer a basis for the branch to identify the factors influencing customer satisfaction on their service quality, thereby having an appropriate strategy to improve customer satisfaction.

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THE IMPLEMENTATION OF ISO 9001:2015 TO IMPROVE QUALITY OF SERVICE AT PUSAT KESIHATAN UNIVERSITI (PKU), UNIVERSITI UTARA MALAYSIA(UUM)

Journal of Technology and Operations Management ◽

10.32890/jtom2018.13.2.7 ◽

2018 ◽

Vol 13 (Number 2) ◽

pp. 67-77

Author(s):

Anis Syamimi Abd Rahim ◽

Mohd Norhasni Mohd Asaad

Keyword(s):

Quality Of Service ◽

Customer Satisfaction ◽

Descriptive Statistics ◽

Iso 9001 ◽

Quality Of Services ◽

Research Questions ◽

Spss Software ◽

The Relationship ◽

Universiti Utara Malaysia

The purpose of this study is to review the implementation of ISO 9001:2015 in order to improve the quality of services at Pusat Kesihatan Universiti (PKU), Universiti Utara Malaysia. The respondents of this study were customers at the PKU, UUM. The questionnaire was distributed to 50 respondents. The data were analyzed using SPSS software version 24. The data were tested using descriptive statistics, and correlation analysis to answer the research questions and to achieve the objectives. The findings show that customers agree that implementation of ISO 9001:2015 give service at PKU, UUM is good and satisfied. Through the correlation test, the results showed that the relationship between the implementation of ISO 9001:2015 has a positive and significant impact on customer satisfaction and the effect of implementing ISO 9001:2015 has a positive and significant impact in improving quality of service at PKU, UUM.Through mean and standard deviation tests, results show that tangible dimensions are the main dimensions of customer satisfaction while dimensions with low values are dimensions of responsiveness.Therefore, all aspects of service in PKU, UUM will be strengthened and all aspects of the weaknesses could be addressed to improve the service in order to maintain good quality services.

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Quality of Services Publishing Record of Fisheries (BPKP) in The Marine and Fisheries Office South Sumatera Province

Open Access Indonesia Journal of Social Sciences ◽

10.37275/oaijss.v1i2.8 ◽

2018 ◽

Vol 1 (2) ◽

pp. 25-32

Author(s):

Galamda Israk ◽

Slamet Widodo ◽

Andy Alfatih

Keyword(s):

Quality Of Service ◽

Data Collection ◽

Service Quality ◽

Participant Observation ◽

Secondary Data ◽

Likert Scale ◽

Quality Of Services ◽

Fishing Vessels ◽

Scale Assessment

ABSTRACT This study aims to determine the quality of service issuance of Proof of Registration of Fishing Vessels (BPKP) in the Department of Maritime Affairs and Fisheries of South Sumatra Province and what factors influence it. Data collection techniques used were the distribution of questionnaires to 60 respondents who were capture fisheries business actors with a Likert Scale assessment, as well as conducting unstructured interviews, non-participant observation and secondary data collection. The dimensions used are tangible, reliability, responsiveness, assurance and empathy. The value of service quality based on tangible dimensions is 4.2 or good, based on the reliability dimension is 4.1 or good, the responsiveness dimension is 4.0 or good, the guarantee dimension is 4.1 or good, and based on the empathy dimension is 4.1 or good. Of all these parameters, it was concluded that the quality of BPKP issuance services in the Department of Maritime Affairs and Fisheries of South Sumatra Province in 2016 was good with a score of 4.1. The conclusion is based on an assessment of an average of 58 respondents or 97.4% of respondents.

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