scholarly journals Intellectual Capital and Balanced Scorecard: impact of Learning and Development Programs using Key Performance Indicators in Manufacturing Environment

2018 ◽  
pp. 34-49 ◽  
Author(s):  
Rafael Sánchez Márquez ◽  
José Miguel Albarracín Guillem ◽  
Eduardo Vicens-Salort ◽  
José Jabaloyes Vivas
Keyword(s):  
Intellectual Capital ◽  
Balanced Scorecard ◽  
Performance Indicators ◽  
Key Performance Indicators ◽  
Development Programs ◽  
Learning And Development ◽  
Actual Performance ◽  
Manufacturing Company ◽  
The Impact

Within the current context, the Intellectual Capital has been unveiled as one of the Key drivers for companies’ long-term profitability and sustainability. This paper proposes a new methodology using Key Performance Indicators (KPIs) from the Balanced Scorecard of a Manufacturing Company to confirm the impact of Learning and Development Programs in the actual performance of the organization. Statistical Multivariate and Multiple Regression techniques are applied as a systemic approach using KPIs to firstly analyze and confirm the impact of Learning Development and secondly to design the best strategy for short term financial results and long term sustainability. The proposed methodology was applied in a Manufacturing Company to confirm its validity in practical terms.

Strategic planning in grassland farming: Principles andapplications

1997 ◽  
pp. 191-197
Author(s):  
W.J. Parker ◽  
N.M. Shadbolt ◽  
D.I. Gray
Keyword(s):  
Strategic Planning ◽  
Performance Indicators ◽  
Cost Effective ◽  
Key Performance Indicators ◽  
Strategic Plans ◽  
Effective Manner ◽  
Farm Business ◽  
Pastoral Farming ◽  
Financial Environment

Three levels of planning can be distinguished in grassland farming: strategic, tactical and operational. The purpose of strategic planning is to achieve a sustainable long-term fit of the farm business with its physical, social and financial environment. In pastoral farming, this essentially means developing plans that maximise and best match pasture growth with animal demand, while generating sufficient income to maintain or enhance farm resources and improvements, and attain personal and financial goals. Strategic plans relate to the whole farm business and are focused on the means to achieve future needs. They should be routinely (at least annually) reviewed and monitored for effectiveness through key performance indicators (e.g., Economic Farm Surplus) that enable progress toward goals to be measured in a timely and cost-effective manner. Failure to link strategy with control is likely to result in unfulfilled plans. Keywords: management, performance

scholarly journals Public reporting of performance measures in long-term care in Canada: does it make a difference?

2020 ◽  
Vol 30 (Supplement_5) ◽  
Author(s):  
M Poldrugovac ◽  
J E Amuah ◽  
H Wei-Randall ◽  
P Sidhom ◽  
K Morris ◽  
...  
Keyword(s):  
Performance Measures ◽  
Performance Indicators ◽  
Long Term Care ◽  
Public Reporting ◽  
Policy Implications ◽  
Term Care ◽  
Factors Affecting ◽  
Care Facilities ◽  
The Impact

Abstract Background Evidence of the impact of public reporting of healthcare performance on quality improvement is not yet sufficient to draw conclusions with certainty, despite the important policy implications. This study explored the impact of implementing public reporting of performance indicators of long-term care facilities in Canada. The objective was to analyse whether improvements can be observed in performance measures after publication. Methods We considered 16 performance indicators in long-term care in Canada, 8 of which are publicly reported at a facility level, while the other 8 are privately reported. We analysed data from the Continuing Care Reporting System managed by the Canadian Institute for Health Information and based on information collection with RAI-MDS 2.0 © between the fiscal years 2011 and 2018. A multilevel model was developed to analyse time trends, before and after publication, which started in 2015. The analysis was also stratified by key sample characteristics, such as the facilities' jurisdiction, size, urban or rural location and performance prior to publication. Results Data from 1087 long-term care facilities were included. Among the 8 publicly reported indicators, the trend in the period after publication did not change significantly in 5 cases, improved in 2 cases and worsened in 1 case. Among the 8 privately reported indicators, no change was observed in 7, and worsening in 1 indicator. The stratification of the data suggests that for those indicators that were already improving prior to public reporting, there was either no change in trend or there was a decrease in the rate of improvement after publication. For those indicators that showed a worsening trend prior to public reporting, the contrary was observed. Conclusions Our findings suggest public reporting of performance data can support change. The trends of performance indicators prior to publication appear to have an impact on whether further change will occur after publication. Key messages Public reporting is likely one of the factors affecting change in performance in long-term care facilities. Public reporting of performance measures in long-term care facilities may support improvements in particular in cases where improvement was not observed before publication.

scholarly journals Evaluation of the impact of promotional campaign through a social networks on the key performance indicators of website for online of group-buying in Brazil

2016 ◽  
pp. 244
Author(s):  
I. А. Rodello ◽  
V. Dândolo ◽  
M. M. Grande
Keyword(s):  
Social Networks ◽  
Correlation Coefficient ◽  
Performance Indicators ◽  
Web Site ◽  
Pearson Correlation ◽  
Key Performance Indicators ◽  
Main Task ◽  
Group Buying ◽  
Promotional Campaign ◽  
The Impact

Relevance of the study: Based on data collection and analysis, present research made it possible to identify how the activities devised by a group-buying website on Facebook may exert influence on the KPIs for success.Purpose: The main task of present research is to answer the following question: can a digital social network be considered an effective tool for the improvement of key performance indicators (KPI) of a group-buying website?Findings: The research was conducted by considering data collected via mechanical observation using the computational tools Facebook Dashboard and Google Analytics. Data were analyzed using the means of comparison and a Pearson correlation coefficient, which demonstrated positive results of the campaign. When compared, the key performance indicators of the web site relating to Facebook displayed a larger dynamics than the general performance indicators of this web site. By the correlation coefficient, it was found that a higher power range of the Facebook Enterprise´s fan page could result in the increased traffic page hits of the examined web site, and an increase, mainly, in the number of new visitors.Originality / value: This paper analyzes some key performance indicators of a promotional campaign on Facebook for an online group-buying website in the city of Ribeirão Preto, São Paulo State, Brazil.Practical implications: Based on the collected data and performed analysis, it was found that the promotional activities on Facebook can increase the flow of new visitors and attract potential buyers to a group-buying website.Future research: It is recommended to perform further research for other social networks and in other countries.

Nga Takepu and Ako

2019 ◽  
pp. 364-374
Author(s):  
Norma Rosales-Anderson
Keyword(s):  
Performance Indicators ◽  
Key Performance Indicators ◽  
The Impact

This chapter explores ngā takepū relationships that positively influence kaiako and ākonga engagement within Te Wānanga o Aotearoa. The focus is on the impact of whanaungatanga, wairuatanga, whakapono, kaitiakitanga, and āhurutanga within the ako process. The approach of being accountable and responsible through key performance indicators are compared to ngā takepū as hoa haere or kaitiaki that are markers of a softer approach. Ngā takepū advocacy of responsibility and accountability are explained as well as their gentle touch as constant reminders of what is just, fair, honorable, and right in the pursuit of mauri ora for all.

scholarly journals Implementing and measuring person-centredness using an APP for knowledge transfer: the iMPAKT app

2020 ◽  
Vol 32 (4) ◽  
pp. 251-258 ◽  
Author(s):  
Tanya McCance ◽  
Brighide M Lynch ◽  
Christine Boomer ◽  
Donna Brown ◽  
Christopher Nugent ◽  
...  
Keyword(s):  
Knowledge Transfer ◽  
Patient Experience ◽  
Performance Indicators ◽  
Key Performance Indicators ◽  
Structured Interviews ◽  
Evaluation Approach ◽  
Experience Of Care ◽  
Measurement Framework ◽  
The Uk ◽  
The Impact

Abstract Objective The aim of the study was to evaluate a technological solution in the form of an App to implement and measure person-centredness in nursing. The focus was to enhance the knowledge transfer of a set of person-centred key performance indicators and the corresponding measurement framework used to inform improvements in the experience of care. Design The study used an evaluation approach derived from the work of the Medical Research Council to assess the feasibility of the App and establish the degree to which the App was meeting the aims set out in the development phase. Evaluation data were collected using focus groups (n = 7) and semi-structured interviews (n = 7) to capture the impact of processes experienced by participating sites. Setting The study was conducted in the UK and Australia in two organizations, across 11 participating sites. Participants 22 nurses from 11 sites in two large health care organizations were recruited on a voluntary basis. Intervention Implementing the KPIs and measurement framework via the APP through two cycles of data collection. Main Outcome Measures The main outcome was to establish feasibility in the use of the App. Results The majority of nurse/midwife participants found the App easy to use. There was broad consensus that the App was an effective method to measure the patient experience and generated clear, concise reports in real time. Conclusions The implementation of the person-centred key performance indicators using the App enhanced the generation of meaningful data to evidence patient experience across a range of different clinical settings.

Developing key performance indicators for hospital facilities management services: a developing country perspective

2020 ◽  
Vol 27 (9) ◽  
pp. 2715-2735 ◽  
Author(s):  
Daniel Amos ◽  
Cheong Peng Au-Yong ◽  
Zairul Nisham Musa
Keyword(s):  
Performance Measurement ◽  
Balanced Scorecard ◽  
Performance Indicators ◽  
Principal Component ◽  
Key Performance Indicators ◽  
Public Hospitals ◽  
Facilities Management ◽  
Content Type ◽  
Significant Difference ◽  
Level Of Importance

PurposeKey performance indicators (KPIs) help to monitor performance, thereby revealing the gap between planned and executed results relative to organizational objectives. The purpose of this paper is to develop KPIs for performance measurement of facilities management (FM) services in public hospitals.Design/methodology/approachFollowing a comprehensive literature review of KPIs in FM, a set of KPIs were first selected. This was then subjected to content validation by experts. Thereafter a questionnaire survey was conducted to identify participants perception on the level of importance of the proposed KPIs. The main analytical tool used was SPSS factor analysis/principal component extraction.FindingsAdapting an expanded balanced scorecard typology, the paper identifies 17 KPIs, which are useful for performance improvement of FM. The study also introduces new financial dimensions beyond the traditional cost and profit-centered metrics.Research limitations/implicationsThe study was limited to three FM services. Although the results of the Kruskal–Wallis test shows no significant difference in the level of importance on more than 80% of the indicators, larger sample is required in future studies to examine indicator preference for the respective services. An empirical study to test the proposed indicators to measure FM performance could also be a next step.Originality/valueThe paper presents the first step to develop performance indicators, which are of relevance to FM performance measurement and could be utilized to improve performance. The indicators are largely generic and can easily be adapted by other FM service sectors for performance measurement.

scholarly journals Key Performance Indicators for the Impact of Cognitive Assembly Planning on Ramp-Up Process

2012 ◽  
Vol 2012 ◽  
pp. 1-19
Author(s):  
Christian Buescher ◽  
Eckart Hauck ◽  
Daniel Schilberg ◽  
Sabina Jeschke
Keyword(s):  
Performance Indicators ◽  
Main Idea ◽  
Control Unit ◽  
Key Performance Indicators ◽  
Production Costs ◽  
Human Cognition ◽  
Assembly Planning ◽  
Assembly Systems ◽  
Planning Effort ◽  
The Impact

Within the ramp-up phase of highly automated assembly systems, the planning effort forms a large part of production costs. Due to shortening product lifecycles, changing customer demands, and therefore an increasing number of ramp-up processes, these costs even rise. So assembly systems should reduce these efforts and simultaneously be flexible for quick adaption to changes in products and their variants. A cognitive interaction system in the field of assembly planning systems is developed within the Cluster of Excellence “Integrative production technology for high-wage countries” at RWTH Aachen University which integrates several cognitive capabilities according to human cognition. This approach combines the advantages of automation with the flexibility of humans. In this paper the main principles of the system's core component—the cognitive control unit—are presented to underline its advantages with respect to traditional assembly systems. Based on this, the actual innovation of this paper is the development of key performance indicators. These refer to the ramp-up process as a main objective of such a system is to minimize the planning effort during ramp-up. The KPIs are also designed to show the impact on the main idea of the Cluster of Excellence in resolving the so-called Polylemma of Production.

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