The role of patron dining experience and emotions on relationship quality in chain restaurant industry

Purpose: This paper investigates the role of patron dining experience (PDE) and emotions on relationship quality in the chain restaurant industry.Design/methodology: Stratified random sampling method was used where questionnaires were distributed to the respondents in 16 selected ‘Kopitiam’ outlets throughout Malaysia. The empirical findings from 316 customers of those outlets were examined using Partial Least Squares (PLS).Findings: The findings provide strong evidence of the relationships between PDE and emotions with relationship quality, where relationship quality in turn is an essential determinant of customer loyalty.Research limitations/implications: The sample of this study was obtained from a single local chain restaurant in Malaysia.Practical implications: The findings of this study highlighted the importance for service firms, generally those in the restaurant industry to strengthen the relationship with their customers in pursuit of better competitive advantage and long-term profit.Originality/value: This study contributes to theoretical knowledge by providing an empirical study on the effect of emotions construct towards the formation of relationship quality within the hospitality industry context.

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PERAN PENYULUH PERTANIAN DALAM PENERAPAN TEKNOLOGI BUDIDAYA TOMAT (Lycopersicun esculentum L.) DI DESA LOLENG KECAMATAN KOTA BANGUN KABUPATEN KUTAI KARTANEGARA (The Role of Agricultural Extension in the Application of Cultivation Technology of Tomato (Lycopersicun esculentum L.) in Loleng Village Kota Bangun Subdistrict Kutai Kartanegara District)

JURNAL AGRIBISNIS DAN KOMUNIKASI PERTANIAN (Journal of Agribusiness and Agricultural Communication) ◽

10.35941/jakp.1.1.2018.1701.25-38 ◽

2018 ◽

Vol 1 (1) ◽

pp. 25

Author(s):

NIKE WIDURI ◽

MIDIANSYAH EFFENDI ◽

HERSON HERSON

Keyword(s):

Random Sampling ◽

Sampling Method ◽

Agricultural Extension ◽

Average Score ◽

High Position ◽

Close Relationship ◽

Cultivation Technology ◽

Important Position ◽

The Relationship

This study aimed to know the role of agricultural extension in the development of tomato cultivation, the application level of tomato cultivation technology, and the relationship between the role of agricultural extension. The sampling method in this study was stratified random sampling. The data were analyzed by using Rank Spearman. The results showed that the role of agricultural extension in the technology of tomato cultivation was very important position with an average score of 39.16, the level of application of tomato cultivation technology was in a high position with an average score of 45.47, there is a close relationship between the role of agricultural extension with the application level of tomato cultivation technology.

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The Role of Service Provider’s Rapport Behavior on Customers’ Empathy

10.21203/rs.3.rs-1154220/v1 ◽

2021 ◽

Author(s):

ChangHyun Jin ◽

JingYun Zeng

Keyword(s):

Customer Satisfaction ◽

Sampling Method ◽

Service Providers ◽

Emotional Empathy ◽

Positive Effects ◽

Revisit Intentions ◽

Attentive Behavior ◽

The Relationship

Abstract The study is intended to explore the validity of the component system of the rapport behavior of service providers. The purpose of this study was to understand how the components of the rapport behavior of service providers affect rational and emotional empathy. This study is intended to understand the relationship between rational and emotional empathy and customer satisfaction and the effect of customer satisfaction on revisit intentions. The main purpose was to identify the moderating effect of perceived authenticity on the causal relationship between rapport behavior, empathy, and customer satisfaction and revisit intentions. The sampling method used in this study was the judgment sampling, which is a method in which the researcher selects those study subjects that are thought by the researcher to be the most suitable samples for the purpose of the study. The total questionnaire period was a total of three months, from March 15 to May 15, 2020. The total number of valid samples was 1668. Uncommonly attentive behavior, courteous behavior, information-sharing, and connecting behavior, which are components of the rapport behaviors of service providers, were found to have positive effects on rational empathy with the service provider, but common grounding behavior, which is also a component of the rapport behaviors of service providers, was found to have no statistically significant effect on rational empathy with service providers. The rapport behaviors of service providers are judged to play an important role in maintaining and developing strong ties through long-term and continuous interactions with customers.

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ANALISIS PEMBERIAN SANKSI, PERILAKU MENYIMPANG, DAN SELF-EFFICACY STUDI PADA KARYAWAN PT. PLN (PERSERO) WILAYAH ACEH

Epigram ◽

10.32722/epi.v14i2.1096 ◽

2018 ◽

Vol 14 (2) ◽

Author(s):

Mahdani Ibrahim ◽

Irma Suryani ◽

Visma Pricilia Firanita

Keyword(s):

Hierarchical Linear Modeling ◽

Self Efficacy ◽

Random Sampling ◽

Sampling Method ◽

Deviant Behavior ◽

Simple Random Sampling ◽

Primary Data ◽

Linear Modeling ◽

The Relationship

AbstractThis study aimed to analyze the effect of sanctions and severity of sanctions against deviant behavior of employees, while also analyzing the role of self-efficacy variable as a mediator in effect between sanctions and the severity of sanctions against deviant behavior. The study was conducted at PT. PLN (Persero) Aceh, the unit of analysis is the company's employees. These samples included 117 employees, defined by the formula Slovin. Primary data were obtained through questionnaires distributed to members of the sample were selected by simple random sampling method. Data were analyzed using Hierarchical Linear Modeling (Baron & Kenny, 1986). The results showed the effect of sanctions and the severity of sanctions against deviant behavior of employees at PT. PLN (Persero) Aceh, while also found the role of self-efficacy variable as a mediator in the relationship that effect.Keywords: Sanction, deviant behavior, self-efficacyAbstrakPenelitian ini bertujuan untuk menganalisis pengaruh sanksi dan beratnya sanksi terhadap perilaku menyimpang karyawan, selain itu juga menganalisis peranan variabel self-efficacy sebagai mediator dalam pengaruh antara sanksi dan beratnya sanksi terhadap perilaku menyimpang. Penelitian dilakukan pada perusahaan PT. PLN (Persero) Aceh, dengan unit analisis adalah karyawan perusahaan tersebut. Sampel penelitian berjumlah 117 orang karyawan yang ditetapkan berdasarkan formula Slovin. Data primer diperoleh melalui pendistribusian kuisioner kepada anggota sampel yang dipilih dengan metode simple random sampling. Data dianalisis menggunakan metode Hierarchical Linear Modeling (Baron & Kenny, 1986). Hasil penelitian menunjukkan ada pengaruh sanksi dan beratnya sanksi terhadap perilaku menyimpang karyawan pada PT. PLN (Persero) Aceh, selain itu juga ditemukan adanya peranan variabel self-efficacy sebagai mediator dalam hubungan pengaruh tersebut.Kata Kunci: Pemberian sanksi, perilaku menyimpang, keyakinan diri, PLN

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Relationship Marketing Model

International Journal of Customer Relationship Marketing and Management ◽

10.4018/ijcrmm.2018040102 ◽

2018 ◽

Vol 9 (2) ◽

pp. 16-32 ◽

Cited By ~ 1

Author(s):

Sara Sarwari

Keyword(s):

Relationship Quality ◽

Relationship Marketing ◽

Customer Loyalty ◽

Structural Equation ◽

Positive Emotions ◽

Hospitality Industry ◽

Equation Modeling ◽

Marketing Model ◽

The Relationship

To keep the customer loyal, today relationship marketing gets more and more attention in hospitality industry especially in the hotel business. This article develops a model of relationship marketing to empirically investigate: (1) the effect of emotions on relationship quality; and (2) and the effect of both relationship quality and emotions on customer loyalty. Here empirical findings are derived from a survey of 284 loyal guests at five-star hotels in Bangladesh by using structural equation modeling (AMOS 21.0). The findings of this article provide strong evidence of the relationship between emotions and relationship quality, which in turn are necessary determinants of customer loyalty. Findings imply that increase of the positive emotions of customers will increase the relationship quality between the hoteliers and the customers, which ultimately introduce more loyal customers in the five-star hotels in Bangladesh and make the hotels pursuit more competitive advantage, and long-term profit.

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Job Insecurity and Safety Behaviour: The Mediating Role of Insomnia and Work Engagement

International Journal of Environmental Research and Public Health ◽

10.3390/ijerph18020581 ◽

2021 ◽

Vol 18 (2) ◽

pp. 581

Author(s):

Xinyong Zhang ◽

Chaoyue Zhao ◽

Zhaoxiang Niu ◽

Shike Xu ◽

Dawei Wang

Keyword(s):

Work Engagement ◽

Random Sampling ◽

Sampling Method ◽

Job Insecurity ◽

Resource Conservation ◽

Job Engagement ◽

Mediating Role ◽

The Relationship ◽

Safety Behaviour

From the perspective of resource conservation theory, this study selected 568 enterprise employees as subjects and conducted data collection using a random sampling method to explore the relationship between job insecurity and safe behaviours as well as the role of insomnia and job engagement in this relationship. The results show that (1) job insecurity is negatively correlated with safety behaviour, (2) insomnia mediates the relationship between job insecurity and safety behaviour, (3) work engagement plays a mediating role in the relationship between job insecurity and safety behaviour, and (4) insomnia and work engagement play a serial mediating role in the relationship between job insecurity and safety behaviour.

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Penerapan Work From Home Terhadap Produktivitas Kerja (Studi Karyawan PT Berlian Jasa Terminal Indonesia)

INOBIS Jurnal Inovasi Bisnis dan Manajemen Indonesia ◽

10.31842/jurnalinobis.v4i3.193 ◽

2021 ◽

Vol 4 (3) ◽

pp. 409-423

Author(s):

Julika Pasaribu ◽

Mochammad Isa Anshori

Keyword(s):

Multiple Regression ◽

Significant Influence ◽

Random Sampling ◽

Quantitative Method ◽

Sampling Method ◽

Work Productivity ◽

Work From Home ◽

Home Work ◽

The Relationship

The object of research was done on employees in Berlian Jasa Terminal Indonesia (BJTI) Port of Surabaya. Methodology this study used a quantitative method, the analysis of multiple regression. The sampling method by using sample random sampling with quantity of respondents as many as 65 respondents who are staff BJTI Port of Surabaya. The study to decide the relationship and impact of the implementation of work from home work productivity of employees BJTI Surabaya. The results of this study prove (1) time has positive and significant on work productivity with value tcount is 13.780 > ttable 1,67065 and significant level has 0,000 < 0,05 ; (2) room (workspace) has positive and significant influence on work productivity with value tcount is 3.215 > ttable 1,67065 and significant level has 0,002 < 0,05 ; (3) role of social has positive and significant influence on work productivity with value tcount is 12.758 > ttable is 1,67065 and significant level has 0,000 < 0,05 ; (4) Together or simultaneously that time, room and role of social has significant effect on work productivity, from the value of Fcount 402.181 > Ftabel 2.76 with significant level 0,000.

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The role of emotional satisfaction in service encounters

Managing Service Quality ◽

10.1108/09604520410557976 ◽

2004 ◽

Vol 14 (5) ◽

pp. 365-376 ◽

Cited By ~ 157

Author(s):

Amy Wong

Keyword(s):

Service Quality ◽

Relationship Quality ◽

Customer Loyalty ◽

Sample Survey ◽

Service Encounters ◽

Service Firm ◽

Key Concepts ◽

The Relationship

This paper empirically examined the role of emotional satisfaction in service encounters. Specifically, this study seeks to: investigate the relationship between emotional satisfaction and key concepts, such as service quality, customer loyalty, and relationship quality, and clarify the role of emotional satisfaction in predicting customer loyalty and relationship quality. In doing so, this study used the relationship between emotional satisfaction, service quality, customer loyalty, and relationship quality as a context, as well as data from a sample survey of 1,261 Australian retail customers concerning their evaluation of their shopping experiences to address this issue. The results show that service quality is positively associated with emotional satisfaction, which is positively associated with both customer loyalty and relationship quality. Further investigations showed that customers' feelings of enjoyment serve as the best predictor of customer loyalty, while feelings of happiness serve as the best predictor of relationship quality. The findings imply the need for a service firm to strategically leverage on the key antecedents of customer loyalty and relationship quality in its pursuit of customer retention and long‐term profitability.

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Examining the Relationship between Religiosity with Anxiety of Mothers and Number of Children

Asian Social Science ◽

10.5539/ass.v12n11p23 ◽

2016 ◽

Vol 12 (11) ◽

pp. 23 ◽

Cited By ~ 2

Author(s):

Maryam Safara ◽

Mojtaba Salmabadi ◽

Zahra Edalatkhah ◽

Najmieh Rostami

Keyword(s):

Random Sampling ◽

Sampling Method ◽

Pearson Correlation ◽

Maternal Anxiety ◽

Parental Anxiety ◽

State Trait Anxiety Inventory ◽

Number Of Children ◽

Tehran Province ◽

The Relationship

This study was carried out to investigate the relationship between religiosity with parental anxiety and number of children. The population included the women of Alborz province and Tehran province (the first group included the parents with one child and the second included parents with two children and more) that among them 384 people were selected as the sample by probability (random) sampling method. The research tools were religiosity questionnaire of Khodayarifard et al. (2008) and Spielberger (1970) State-Trait Anxiety Inventory (STAI). Data were analyzed using inferential statistics of Pearson correlation. The results showed that there is no significant relationship between the number of children and maternal anxiety (R=-0.16); therefore, the results indicate the need for further attention of authorities of public health and educators to the field of religiosity and the number of children. The results also showed the role of religiosity in reducing Iranian families’ anxiety.

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PERAN PENYULUH PERTANIAN DALAM PENERAPAN TEKNOLOGI BUDIDAYA TOMAT (Lycopersicun esculentum L.) DI DESA LOLENG KECAMATAN KOTA BANGUN KABUPATEN KUTAI KARTANEGARA (The Role of Agricultural Extension in the Application of Cultivation Technology of Tomato (Lycopersicun esculentum L.) in Loleng Village Kota Bangun Subdistrict Kutai Kartanegara District)

JURNAL AGRIBISNIS DAN KOMUNIKASI PERTANIAN (Journal of Agribusiness and Agricultural Communication) ◽

10.35941/akp.1.1.2018.1701.25-38 ◽

2018 ◽

Vol 1 (1) ◽

pp. 25

Author(s):

NIKE WIDURI ◽

MIDIANSYAH EFFENDI ◽

HERSON HERSON

Keyword(s):

Random Sampling ◽

Sampling Method ◽

Agricultural Extension ◽

Average Score ◽

High Position ◽

Close Relationship ◽

Cultivation Technology ◽

Important Position ◽

The Relationship

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Long-Term Orientation As A Determinant Of Relationship Quality Between Channel Members

International Business & Economics Research Journal (IBER) ◽

10.19030/iber.v8i11.3180 ◽

2011 ◽

Vol 8 (11) ◽

Author(s):

Sungmin Ryu ◽

Chul Woo Moon

Keyword(s):

Relationship Quality ◽

Organizational Trust ◽

Cultural Factor ◽

Organizational Relationships ◽

Contractual Relationships ◽

The Relationship

This study assesses the effects of Long-Term Orientation culture on inter-organizational trust and conflict. This research examines the role of one important cultural factor, namely long-term orientation, as it relates to contractual relationships between manufacturers and their suppliers. As LTO cultures have become accepted as a crucial factor for describing nations, this study should prove invaluable to our understanding of inter-organizational relationships affected by differing levels of long-term orientation. The authors investigate the effects of LTO in the relationship between a manufacturer and its supplier. These results reveal that, LTO culture significantly affects the relationships between channel members. In particular, high LTO culture positively affects the generation of trust. Whereas high LTO culture suppresses the conflict between channel members, low LTO cultures do not suppress conflict between channel members.

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