Law Modeling and BPR for Public Administration Improvement

Business Processes ◽

Effective Means ◽

Legal Knowledge ◽

The Law ◽

Legal Knowledge Representation ◽

Law Making

The presence of Information and Communication Technologies (ICTs) is becoming more pronounced in Public Administrations and in the context of legal knowledge management. In most countries, it is now possible for citizens to freely access the text of Parliamentary Acts, bills, judgments, et cetera. Analysts that work on re-engineering public administration processes must take into account all relevant sources of law as they will ultimately be modified in order to legitimize the new processes. This chapter considers the requirements to design a framework for business process re-engineering for public administrations by analyzing the existing systems for legal knowledge representation and interchange and the current technologies to assist modeling and change management of business processes. The ultimate goal is that of supporting the law-making process, facilitating the participation of people without a jurisprudence background to the editing of regulations, by providing effective means to comprehend and observe the law, make changes to the law, and to keep track of the dependencies between the text and the models. The framework presented in this chapter integrates several different and rather mature technologies developed in Europe and in Africa, providing a set of tools applicable to virtually any legal system.

TRANSFORMATION OF PUBLIC ADMINISTRATION AS AN ORGANIZATION OF EFFECTIVE INTERACTION OF GOVERNMENT AND SOCIETY IN CONDITIONS OF INFORMATIZATION

Central Russian Journal of Social Sciences ◽

10.12737/16823 ◽

2015 ◽

Vol 10 (6) ◽

pp. 294-298

Author(s):

Данилова ◽

Nataliya Danilova

Keyword(s):

Public Administration ◽

Public Services ◽

Business Processes ◽

Effective Interaction ◽

Today there is a growing understanding that the use of ICT in public administration is not just automation of individual functions and business processes. That is about substantial reorganization of the work of relevant organizations on the basis of information and communication technologies, leading to new quality of public services, development of new forms of democracy. The article discusses the problems and prospects of the implementation of information and communication technologies in the interaction of government and society.

Analysis of Questionnaire Results in the Use of BP and ND in Public Administration

Applied Computer Systems ◽

10.1515/acss-2014-0019 ◽

2014 ◽

Vol 16 (1) ◽

pp. 97-104

Author(s):

Larisa Survilo ◽

Ilze Buksa ◽

Andrejs Gaidukovs ◽

Vira Shendryk

Keyword(s):

Information Systems ◽

Public Administration ◽

Business Processes ◽

Current View ◽

Normative Documents ◽

Effective Use

Abstract The goal of effective public administration is to provide qualitative services to citizens. Due to the increasing use of information and communication technologies (ICT), e-government is one of the possible solutions in achieving this goal. This solution includes a good understanding and management of the existing business processes, the use of normative documents and the effective use of information systems in public administration. To get the current view of all mentioned necessary components, the questionnaire was made. This paper is devoted to the analysis of questionnaire results. As a result of the analysis, hypotheses for further study are set.

To the comparative analysis of the digitalization process of state administration in Russia and other countries

Russian Economic Journal ◽

10.33983/0130-9757-2020-5-75-117 ◽

2020 ◽

pp. 75-117

Author(s):

A.N. Shvetsov

Keyword(s):

Public Administration ◽

Large Scale ◽

Developed Countries ◽

Electronic Government ◽

Digital Government ◽

The Developed Countries ◽

Comprehensive Programs

The article compares the processes of dissemination of modern information and communication technologies in government bodies in Russia and abroad. It is stated that Russia began the transition to «electronic government» later than the developed countries, in which this process was launched within the framework of large-scale and comprehensive programs for reforming public administration in the 1980s and 1990s. However, to date, there is an alignment in the pace and content of digitalization tasks. At a new stage in this process, the concept of «electronic government» under the influence of such newest phenomena of the emerging information society as methods of analysis of «big data», «artificial intelligence», «Internet of things», «blockchain» is being transformed into the category of «digital government». Achievements and prospects of public administration digitalization are considered on the example of countries with the highest ratings — Denmark, Australia, Republic of Korea, Great Britain, USA and Russia.

IMPROVING THE EFFECTIVENESS OF TEACHERS USING ICT

EKONOMIKA I UPRAVLENIE: PROBLEMY, RESHENIYA ◽

10.36871/ek.up.p.r.2020.11.04.008 ◽

2020 ◽

Vol 4 (11) ◽

pp. 42-50

Author(s):

Z. I. SHAKHBANOVA ◽

◽

Z. YARMETOV ◽

◽

Keyword(s):

Business Processes ◽

International Markets ◽

Educational Process ◽

Traditional Teaching ◽

Management Tools ◽

Effective Work ◽

Traditional Teaching Methods ◽

The article will consider information and communication technologies used in business processes, inter-preted for effective work in the educational process, of a teacher with students. Also, the article will describe several business management tools that have worked well in the Russian market: Bitrix24 and the Planfix management system. The author analyzes the entities that contribute to increasing the profit of enterprises having these automated information systems that will be used as enhancing the effectiveness of students, that is, students and the teacher will be considered as clients and the company negotiating through CRM or ERP systems. Since it is such cooperation that sets them apart and leads them to the leaders in the Russian and international markets. An analysis of 30 students divided into two groups will be conducted. A teacher works with one group using an unconventional method, using business tools, while the process proceeds in the other with traditional teaching methods. The key objective of this study is to show related aspects of the functioning of ICTs that are subtle to business processes in the education system. Since a growing number of universities are instilling their teachers to work on various cloud systems, for example, DGUNH has a Cisco platform that allows teachers to track students' actions at various intervals.

The WAVE Platform

Mobile Opportunities and Applications for E-Service Innovations ◽

10.4018/978-1-4666-2654-6.ch015 ◽

2013 ◽

pp. 267-282

Author(s):

Deirdre Lee ◽

Yojana Priya Menda ◽

Vassilios Peristeras ◽

David Price

Keyword(s):

Web 2.0 ◽

Social Networking ◽

Public Administration ◽

Information Overload ◽

Decision Processes ◽

Community Environment ◽

Public Debates ◽

The growth of Information and Communication Technologies (ICTs) offers governments advanced methods for providing services and governing their constituency. eGovernment research aims to provide the models, technologies, and tools for more effective and efficient public administration systems as well as more participatory decision processes. In particular, eParticipation opens up greater opportunities for consultation and dialogue between government and citizens. Many governments have embraced eParticipation by setting up websites that allow citizens to contribute and have their say on particular issues. Although these sites make use of some of the latest ICT and Web 2.0 technologies, the uptake and sustained usage by citizens is still relatively low. Additionally, when users do participate, there is the issue of how the numerous contributions can be effectively processed and analysed, to avoid the inevitable information overload created by thousands of unstructured comments. The WAVE platform addresses what the authors see as the main barriers to the uptake of eParticipation websites by adopting a holistic and sustained approach of engaging users to participate in public debates. The WAVE platform incorporates argument visualisation, social networking, and Web 2.0 techniques to facilitate users participating in structured visual debates in a community environment.

Advances in Electronic Government, Digital Divide, and Regional Development - Emerging Issues and Prospects in African E-Government ◽

E-Government in Public Administration in Africa

10.4018/978-1-4666-6296-4.ch004 ◽

2015 ◽

pp. 56-72

Author(s):

Guy-Maurille Massamba

Keyword(s):

Public Administration ◽

Policy Environment ◽

Illusory Perception ◽

Technology Policies ◽

Administrative Structures ◽

The Impact ◽

Economic Regime

This chapter is motivated by the need to escape the illusory perception of an incongruous implementation of information and communication technology policies in public administration processes in Africa. The problem is brought to light through an analytical distinction between e-government and e-governance. The analysis deals primarily with the impact of the new techno-economic regime, fostered by the development of information and communication technologies, on business and administrative structures, and shows that the conditions of implementation have varied from one political and policy environment to another. An inquiry into African ICT policies reveals a problem translated into the scantiness of African public administration structures in incorporating the conditions of technological change. The approach to solving the problem derives from the underlying distinction between e-government and e-governance. It shows that the efforts that produced thriving outcomes have tended to instill principled behaviors and actions in the restructuring of public administration structures.

Advances in Marketing, Customer Relationship Management, and E-Services - Advanced Methodologies and Technologies in Digital Marketing and Entrepreneurship ◽

An Update on Bitcoin as a Digital Currency

10.4018/978-1-5225-7766-9.ch027 ◽

2019 ◽

pp. 339-348

Author(s):

Cecilia G. Manrique ◽

Gabriel G. Manrique

Keyword(s):

Public Administration ◽

Digital Currency ◽

The Status ◽

The chapter “The Evolution of Virtual Currencies: Analyzing the Case of Bitcoin” by Manrique and Manrique was recently published in the book Information and Communication Technologies in Public Administration. It was written at the height of the bitcoin controversy when its value skyrocketed and waned. More than a year has passed since research on that was undertaken, and it seems that the issues with regards to bitcoin as a virtual acceptable currency has calmed down. It is the purpose of this chapter to give an update on the status of bitcoin as a currency and to determine its stability and ability to become a real currency.

Advances in Electronic Government, Digital Divide, and Regional Development - Multi-Level Governance in Developing Economies ◽

The Transformation of the Public Administration in the Multi-Level Governance Era

10.4018/978-1-5225-5547-6.ch002 ◽

2019 ◽

pp. 23-51

Author(s):

Elif Yucebas

Keyword(s):

Developing Countries ◽

Public Administration ◽

Information Technologies ◽

Multilevel Governance ◽

Public Administration Reform ◽

Restructuring Process ◽

Transfer Of Information

The speed of transformation and development in information and communication technologies is an important fact triggering the restructuring process of public administration. The developing countries have become integrated into this process through public administration reform methods presented by international institutions. Transfer of information and communication technologies have become important for modernizing public administration organizations of developing countries and adapting them to the global system. In multilevel governance, use and implementation of the information technologies enabling network structuring between institutions have a particular importance. In this sense, the purpose of this study is to present the process followed by Turkey for adapting information and communication technologies to public administration organization and provision of public services in the frame of a multilevel governance approach.

Handbook of Research on Global Challenges for Improving Public Services and Government Operations - Advances in Public Policy and Administration ◽

Citizen Participation in Public Administration

10.4018/978-1-7998-4978-0.ch005 ◽

2021 ◽

pp. 72-93

Author(s):

Veronika Linhartova

Keyword(s):

Public Sector ◽

Public Goods ◽

Public Administration ◽

Citizen Participation ◽

Goods And Services ◽

New Concepts ◽

Decision Making Processes

The aim of the chapter is to evaluate the citizens involvement in contemporary public administration, especially in the Czech Republic. New concepts of governance and management of public sector organizations enable providing new or improved public goods and services that better meet consumer´s needs. These concepts also represent reformed or new approaches to governance with increased citizen participation. Public administration responds to dynamic changes in information and communication technologies and their maturity and uses them in the framework of e-government. Thanks to the implementation of e-government, citizens have become more knowledgeable, able to participate in decision-making processes, thus automatically becoming co-producers of public goods or services. This approach to public good and service delivery describes modern public sector management theories as co-creation. Although co-creation is an entirely new concept in some countries, various forms of public participation are becoming increasingly important worldwide and can be expected to continue in the future.

The Unintended Consequence

International Journal of E-Politics ◽

10.4018/jep.2011070102 ◽

2011 ◽

Vol 2 (3) ◽

pp. 14-26 ◽

Cited By ~ 1

Author(s):

Hamid Nemati ◽

Amna Latif

Keyword(s):

Developing Countries ◽

Economic Development ◽

Unintended Consequence ◽

Growth Strategies ◽

Socio Economic Development ◽

Islamic Republic Of Iran ◽

The Law

Information and Communication Technologies (ICT) are an important factor in the socio-economic development of transitioning and developing countries. Given the importance of ICT in global social and economic development, many researchers have examined its development and growth strategies from national and governmental policy perspectives. However, understanding the consequences of information and communication technologies in developing countries is complex and far from certain. Given the ambiguity, complexity, and diversity of what constitutes ICT, Heeks (2002) suggested the existence of incongruencies between what policy makers envision as ICT and the actuality of what is ultimately manifested, proposing the “design-actuality gap” framework to understand this inconsistency. Baqir et al. (2009) extended the design-actuality gap framework to show that the dimensions of design maybe different than those of the actuality, but did not provide an explanation for this gap. In this paper, the authors posit that the gap can only be explained based on the law of “unintended consequence” (Merton, 1936). This phenomenon can best be seen in developing nations where ICT’s impact on socio-economic development is exaggerated. The authors present the case of the Islamic Republic of Iran and show how the law of unintended consequence can explain the major chasm that exists between ICT development and the actuality of use.