E-Government

Author(s):  
Denis Yannacopoulos ◽  
Panagiotis Manolitzas ◽  
Athanasios Spyridakos

Governments across the European Union (EU) face the challenge of responding to public demand for more responsive, efficient and effective services. E-Government based on the principle of providing services via internet to citizens and companies. The rapid growth of electronic government gave the EU the ability to correspond more effectively to the needs of citizens and provide more valuable services. In this paper the authors analyze the web based services that have been developed by EU member states. A comparative measurement of the progress of online services delivery is presented using a Multi-criteria INteractive Ordinal Regression Analysis (MINORA) system. The paper demonstrates the importance of Multicriteria Analysis and the use of reliable methods that allowed the development of a function of total utility dynamically modified depending on the evolution of e-government services.

Author(s):  
Denis Yannacopoulos ◽  
Panagiotis Manolitzas ◽  
Athanasios Spyridakos

Governments across the European Union (EU) face the challenge of responding to public demand for more responsive, efficient and effective services. E-Government based on the principle of providing services via internet to citizens and companies. The rapid growth of electronic government gave the EU the ability to correspond more effectively to the needs of citizens and provide more valuable services. In this paper the authors analyze the web based services that have been developed by EU member states. A comparative measurement of the progress of online services delivery is presented using a Multi-criteria INteractive Ordinal Regression Analysis (MINORA) system. The paper demonstrates the importance of Multicriteria Analysis and the use of reliable methods that allowed the development of a function of total utility dynamically modified depending on the evolution of e-government services.


Author(s):  
Hengki Tamando Sihotang

Online information needs have evolved in the real direction. These needs include the latest information, government services, and commercial products. The research question is how to describe and optimize keyword research with the allintitle technique on the google search engine. The development method used in this research is the prototype method because it is considered able to be evaluated directly on the user. The system testing is done for 3 months by placing keywords on several websites on Google. The conclusion that can be taken is to use the allintitle technique, the search results for the web are easier to find. And this web-based allintitle technique can overcome the challenges of captcha verification from the Google search engine.   Keywords: Allintitle, Google's Search Engine, Keyword competition.


2015 ◽  
pp. 1490-1505 ◽  
Author(s):  
Maslin Masrom ◽  
Edith Lim Ai Ling ◽  
Sabariyah Din

Electronic government or e-government provides great potential for citizens and governments to reduce information cost and maximize the speed of government-citizen interaction. Nearly all governments around the world use Web-based technologies to provide their citizens with access to government services, and to enhance the chances for e-participation in democratic institutions and processes. In Malaysia, the e-government implementation started in 1997 with the aim to deliver services and information effectively and efficiently, and to achieve a fully developed country in the year 2020. Nowadays, many governments of developing country have utilized Information and Communication Technology (ICT) to deliver their services to citizens, and there is also an increasing demand for successful implementation of e-government services within developing nations. It is therefore essential that citizens must be able to use the Information and Communication Technologies (ICT) in order to assure nation-wide e-participation besides improving channels and contents of public service deliveries on the part of the government. In view of this, the aims of this chapter are to present the current state of e-government in Malaysia, to discuss participation behavioral in the implementation of e-government services, and to highlight approaches that can be considered in enhancing the e-government services through this participation behavioral.


Author(s):  
Rhoda C. Joseph ◽  
Souha R. Ezzedeen

From the Clinton-Gore attempts to “reinvent government” to public reform laws enacted worldwide, it is apparent that governments are responding to calls for improved public sector performance and accountability to citizens (Farazmand, 2004). Within these efforts, the introduction of electronic government (e-government), that is, the Web-based provision of information and services to government stakeholders (Lee, Tan, & Trimi, 2005), is among the most noteworthy. Under the e-government umbrella, e-human resources management (e-HRM), meaning the Web-based management of the employer-employee relationship (Ruël, Bondarouk, & Looise, 2004), is increasingly seen as conducive to enhanced government functioning. The goal of this article is to discuss governments’ use of e-HRM as a means of improving overall public sector performance. Technology and the strategic management of employees can contribute to firm performance and thus highlight the potential usefulness of e-HRM to the public sector. Following a brief overview of e-government, this article defines e-HRM, outlines its advantages, describes the experiences of select countries, and outlines a few challenges surrounding implementation. The article concludes with speculation on future trends.


Author(s):  
Maslin Masrom ◽  
Edith Lim Ai Ling ◽  
Sabariyah Din

Electronic government or e-government provides great potential for citizens and governments to reduce information cost and maximize the speed of government-citizen interaction. Nearly all governments around the world use Web-based technologies to provide their citizens with access to government services, and to enhance the chances for e-participation in democratic institutions and processes. In Malaysia, the e-government implementation started in 1997 with the aim to deliver services and information effectively and efficiently, and to achieve a fully developed country in the year 2020. Nowadays, many governments of developing country have utilized Information and Communication Technology (ICT) to deliver their services to citizens, and there is also an increasing demand for successful implementation of e-government services within developing nations. It is therefore essential that citizens must be able to use the Information and Communication Technologies (ICT) in order to assure nation-wide e-participation besides improving channels and contents of public service deliveries on the part of the government. In view of this, the aims of this chapter are to present the current state of e-government in Malaysia, to discuss participation behavioral in the implementation of e-government services, and to highlight approaches that can be considered in enhancing the e-government services through this participation behavioral.


2010 ◽  
pp. 1126-1143
Author(s):  
Penelope Markellou ◽  
Konstantinos Markellos ◽  
Eirini Stergianeli ◽  
Eleni Zampou

The Web is revolutionizing the way citizens and businesses interact with government agencies and organizations. Nowadays, a wide spectrum of governmental services is available online in order to facilitate end-users and provide them with effective Web-based experiences. In this chapter, authors argue that the usage of knowledge management (KM) would greatly assist e-government applications and services. The basic aim is to point out the necessity of designing and implementing efficient KM e-government applications in order to improve public sector quality. In this framework, firstly it gives e-government and KM basic definitions. Then the chapter provides a review of literature and all these foundations upon which it is envisioned and then demonstrates the close relationship between the two issues. The chapter continues with the presentation of a characteristic KM conceptual model for e-government services. It examines the most interesting applications in the area, and finally demonstrates the barriers, the arising opportunities, and the key challenges regarding e-government and KM.


Author(s):  
Penelope Markellou ◽  
Konstantinos Markellos ◽  
Eirini Stergianeli ◽  
Eleni Zampou

The Web is revolutionizing the way citizens and businesses interact with government agencies and organizations. Nowadays, a wide spectrum of governmental services is available online in order to facilitate end-users and provide them with effective Web-based experiences. In this chapter, authors argue that the usage of knowledge management (KM) would greatly assist e-government applications and services. The basic aim is to point out the necessity of designing and implementing efficient KM e-government applications in order to improve public sector quality. In this framework, firstly it gives e-government and KM basic definitions. Then the chapter provides a review of literature and all these foundations upon which it is envisioned and then demonstrates the close relationship between the two issues. The chapter continues with the presentation of a characteristic KM conceptual model for e-government services. It examines the most interesting applications in the area, and finally demonstrates the barriers, the arising opportunities, and the key challenges regarding e-government and KM.


Author(s):  
Elias Pimenidis ◽  
Christos K. Georgiadis

Electronic Government applications have been the focus of hundreds of local and national government administrations all over the world during the past decade. The emphasis of most of these applications lies in their effort to improve the experience of the user in interacting with public administration services and to minimise waiting times in completing transactions public services and citizens. Early applications were relying mainly on the speed and simplicity of submitting a request by the user while most of the work beyond the web based interaction was carried out as in the era before the introduction of the web based applications. The benefits from such endeavours have been short lived as citizens are looking for real enhancements in the way public administration serves their needs and responds to their requests. The authors argue that for e-government applications to succeed, considerable changes in the way public administration organizes itself and how it utilizes information management systems to respond to user / citizen requirements including and addressing the goals of all stakeholders involved are required. Currently the number of successful applications to that end is quite low when compared to the projects implemented and the resources invested in such systems so far. The authors propose steps that would maintain the focus of future implementations in doing so. They also identify the next steps for research in addressing this complex and ever evolving issue.


2019 ◽  
Vol 11 (1) ◽  
pp. 8-19
Author(s):  
Crystal Jelita Lumban Tobing

 KPPN Medan II is one of the government organization units at the Ministry of Finance. Where leaders and employees who work at KPPN Medan II always carry out official trips between cities and outside the city. With these conditions, making SPPD documents experiencing the intensity of official travel activities carried out by employees of KPPN Medan II can be said frequently. So that in making SPPD in KPPN Medan II is still using the manual method that is recording through Microsoft Word which in the sense is less effective and efficient. In naming employees who get official assignments, officers manually entering employee data that receives official travel letters are prone to being lost because data is manually written. The web-based SPPD application is built by applying this prototyping method which is expected to facilitate SPPD KPPN Medan II management officers in making SPPD that is effective, efficient, accurate, time-saving, and not prone to losing SPPD data of KPPN Medan II employees who will has made official trips due to the existence of a special database to accommodate all SPPD files.


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