E-Government Success

Author(s):  
Antonio Cordella

E-government is a complex undertaking, which encompasses technological, organizational, and institutional elements. Much research in the field has looked at ICT as a valid solution to make public administration more successful. This chapter offers a richer account of the role played by ICT in transforming public sector organizations, discussing the effects ICTs have in the rationalization of administrative procedures and public sector institutional transformations. The notion of techno-institutional assemblages is introduced to offer a new theoretical ground to frame the notion of success in e-government projects. It is argued here that successful e-government policies are the one that deliver the outcomes, which have led their initiation. Accordingly, the need for new indicators of success is identified.

2020 ◽  
Vol 22 (5) ◽  
pp. 26-31
Author(s):  
EMIL MARKVART ◽  
◽  
DMITRY V. MASLOV ◽  
TATYANA B. LAVROVA ◽  
◽  
...  

The existing approaches to quality assessment, based on ranking and rating, perform a control function but do not give government bodies at various levels, local governments, and public sector organizations the necessary tools to improve their performance. The article is devoted to one of the modern models of quality management in the field of public administration – the European model for improving the activities of public sector organizations through the self-assessment – the Common Assessment Framework (CAF model) and the possibilities of its implementation in Russia.


2005 ◽  
Vol 71 (3) ◽  
pp. 463-474 ◽  
Author(s):  
Malek Shah Bin Mohd. Yusoff

Current environmental demands require public sector organizations to respond effectively and efficiently to the needs of the people and the nation. Given the bureaucratic nature of public sector organizations, where change and responsiveness are difficult to achieve, this paper highlights some of the issues that need attention to transform public sector organizations into learning organizations. It also examines some of the initiatives taken by Malaysia in general and INTAN (the National Institute of Public Administration) in particular to help enhance learning in the public sector so that the various components of the government machinery can work together across organizational boundaries for a common purpose, responding effectively to challenges, as well as delivering integrated and customer-centric services.


1989 ◽  
Vol 10 (4) ◽  
pp. 531-548 ◽  
Author(s):  
Barbara Czarniawska-Joerges

The students of public sector organizations are often surprised by the phenomenon of repetitive, costly and inconclusive reforms, which seem to be an unavoidable part of the public sector landscape. One possible reaction to it is to make a rationalistic critique and then to issue recommendations for improvement. An alternative is to look for a different perspective in analyzing functions of reform. A study of Sub-municipal Committee reform in Swedish municipalities is analyzed in terms of a symbolic accomplishment. In the light of the results, it is somewhat doubtful whether so-called reforms change organizational forms, but they do help to re-shuffle power, achieve a renewed legitimacy, re-socialize organization members and, in general, introduce variety into routines of organizational life.


Author(s):  
Oleh Zubchyk ◽  
Kamal Karim Kamiran

The impact of organizational culture on administrative efficiency is a little-studied scientific problem in the field of public administration in Ukraine. Although public administration is being reformed in Ukraine, little attention is being paid to this problem. However, scholars pay attention to the culture of the organization as an economic phenomenon. Various aspects of organizational culture as a transcultural phenomenon are considered. The authors note that organizations in the economic sector quickly took an active position in the use of organizational culture. Organizational culture is studied as an important factor in forming and increasing the competitiveness of enterprises due to the possibility of influencing administrative efficiency. The public sector views administrative efficiency differently: as a social platform for employed citizens. As a result, numerous problems of low administrative efficiency of public sector organizations, unreasonable huge costs, and losses are a burden on the public budget. As a result, inefficient use of public finances delays the socio-economic development of society. This paper discusses the possible causes of this situation. First, cultural management practices in public sector organizations in such societies are deeply rooted in a traditional management culture that has a strong bureaucratic basis. Administrative efficiency is seen not as a result but as a process. Secondly, in the field of science of public administration and administration, the scientific and methodological support of the study of administrative efficiency is insufficiently developed. The authors argue that the study, conceptualization, and operationalization of the impact of organizational culture on administrative efficiency in the context of socio-economic development of a developing country or region is an important scientific problem in public administration (for example, Ukraine, Iraqi Kurdistan). Thus, this study is aimed at developing theoretical and methodological support for the study of assessing the direct and indirect effects of organizational culture on organizational activities and administrative efficiency in the public sector. The example of Ukraine and Iraqi Kurdistan are two different traditions of organizational culture with a common problem of low administrative efficiency. The authors propose research that covers the descriptive design of a methodology for studying the impact of organizational culture on administrative efficiency: first, the analysis of the concept of administrative efficiency, and secondly, the analysis of the concept of organizational culture in relation to administrative efficiency. Methodology: analysis and synthesis when considering strategies, programs, ratings of public sector organizations, in particular, ministries, departments, local governments, which allow analyzing the main directions of reform activities and scientific support of research on the impact of organizational culture on administrative efficiency; methods of systematization and comparison, which were used in determining the nature and features of the impact of organizational culture on administrative efficiency. It is emphasized that such research will provide a deeper understanding of organizational culture and its relationship to administrative efficiency in the public sector. This will have a positive impact on the development of strategies and policies for governance reform and socio-economic development in developing countries and regions.


2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Christian Rainero ◽  
Giuseppe Modarelli

PurposeThis work highlights the potential of blockchain from a public management (PM) angle. Given the limited presence of blockchain's broad-spectrum, empirical-applicative evidence in the public sector, as well as theoretical systematisations that can exemplify its potential within this scope, the authors have concentrated their efforts on structuring a referring model.Design/methodology/approachAfter identifying a gap and conducting a preliminary literature review related to public administration (PA), the authors propose a paradigm focused on a conceptual synthesis methodology, starting from a longitudinal analysis and a coding activity that are able to structure a clear framework of theoretical parallelism regarding blockchain's main functionalities, as well as future perspectives in the public sector.FindingsThe main results yielded a specific longitudinal literature review and constitute a referring model of blockchain's systematised functionalities through a conceptualised matrix. The outcome of the conceptualisation process frames and systematises a rapidly growing controversial phenomenon, furnishing a specific referring paradigm for the issue as it relates to policymakers.Originality/valueThe study's originality resides in the two views the authors created, both from the literature review and from the conceptual synthesis for public sector operative practice via an anthropocentric lens, conveyed by a three-year range of analysis.


2002 ◽  
Vol 75 (4) ◽  
pp. 301-321 ◽  
Author(s):  
M.S. De Vries

The legitimacy of the Dutch police is under strain. On the one hand, citizens claim that safety has become one of the most important problems in the Netherlands whilst, on the other hand, they criticise government in general and the police in particular for being unable to realise a safe society. During the previous decade, several initiatives were developed in order to relegitimise the actions of the police by improving police performance. Community policing was introduced in order to increase both the effectiveness and availability of the police. This article theoretically and empirically explores the criteria citizens use to judge the police. This article illustrates the discrepancy between the wishes and demands of citizens and the way in which public-sector organizations, such as the police, try to satisfy citizens.


In this paper the monitoring implementation is considered in systemic and process approaches, in these approaches monitoring is integrated into controlling and planning functions, respectively. The shortcomings of this integration were identified. The process approach is currently used in public administration, but the monitoring quality cannot be described as high. It was proved that for indicative management integration with organizing function is required. This statement is based on monitoring place in the overall indicative management system and its methodological basis, including the concept of monitoring, object and subject of research, its goals and functions. The target, structural and functional focus of monitoring in relation to the public sector organizations indicative management was identified.


Author(s):  
Маркварт Эмиль ◽  
◽  
Маслов Дмитрий ◽  
Лаврова Татьяна ◽  
◽  
...  

The need for a full-fledged performance measurement system in field of quality of the public administration in Russia remains on the agenda in the light of strategic initiatives for the development of the country. The existing approaches to quality assessment, based on ranking and rating, perform a control function, but do not give government bodies at various levels, local governments, public sector organizations the necessary tools to improve performance. In this regard, in recent years, Russia has been in search of models, methods of increasing efficiency and improving the quality of activities of state and municipal authorities and public sec-tor organizations. The article is devoted to one of the modern models of quality management in the field of public administration – the European model for improving the activities of public sector organizations through the self-assessment – the Common Assessment Framework (CAF model) and the possibilities of its application in Russia. The article was prepared as part of the research of the state assignment of the RANEPA.


Author(s):  
Владлен Николаевич Ахтияйнен ◽  
Юлия Александровна Котлова

В статье обоснована необходимость внедрения элементов управленческого учета и контроллинга в организациях бюджетного сектора и в связи с этим предложена дополнительная классификация кодов операций сектора государственного управления, позволяющая сформировать более информативную базу для оптимизации стратегических решений управления в учреждениях госсектора. He article substantiates the need to introduce elements of management accounting and controlling in organizations of the budget sector, and in this regard, an additional classification of codes of operations of the public administration sector is proposed, which allows creating a more informative base for optimizing strategic management decisions in public sector institutions.


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