Mastering Electronic Government in the Digital Age

2019 ◽  
pp. 220-232
Author(s):  
Kijpokin Kasemsap
Keyword(s):  
Organizational Performance ◽  
Local Governments ◽  
Public Management ◽  
New Public Management ◽  
Digital Age ◽  
Information And Communications Technology ◽  
Electronic Government ◽  
Digital Era ◽  
New Public ◽  
Strategic Goals

This chapter reveals the overview of electronic government (e-government), the adoption of e-government, the digital era governance (DEG) and new public management (NPM), and the significance of e-government in the digital age. E-government is the use of information and communications technology (ICT) to improve the activities of public sector organizations. E-government can open new opportunities for city and local governments to engage in governance by requiring the reforms of underlying working processes. E-government can advance the local democracy by improving the access to information and deepening the citizens' participation in the policy-making process. E-government offers a path to sustain with the civil society and the private sector to design effective services and tools to execute policies. The chapter argues that mastering e-government has the potential to enhance organizational performance and achieve strategic goals in the digital age.

Mastering Electronic Government in the Digital Age

2018 ◽  
pp. 3591-3601
Author(s):  
Kijpokin Kasemsap
Keyword(s):  
Organizational Performance ◽  
Local Governments ◽  
Public Management ◽  
New Public Management ◽  
Digital Age ◽  
Information And Communications Technology ◽  
Electronic Government ◽  
Digital Era ◽  
New Public ◽  
Strategic Goals

This article reveals the overview of electronic government (e-government); the adoption of e-government; the digital era governance (DEG) and new public management (NPM); and the significance of e-government in the digital age. E-government is the use of information and communications technology (ICT) to improve the activities of public sector organizations. E-government can open new opportunities for city and local governments to engage in governance by requiring the reforms of underlying working processes. E-government can advance the local democracy by improving the access to information and deepening the citizens' participation in the policy-making process. E-government offers a path to sustain with the civil society and the private sector to design effective services and tools to execute policies. The article argues that mastering e-government has the potential to enhance organizational performance and achieve strategic goals in the digital age.

scholarly journals Put your money where your mouth is - participatory budgeting in Romanian cities

2020 ◽  
Vol 338 ◽  
pp. 303-312
Author(s):  
Nicolae Urs
Keyword(s):  
Local Governments ◽  
Public Management ◽  
New Public Management ◽  
Participatory Budgeting ◽  
Public Servants ◽  
Digital Era ◽  
New Public ◽  
Policy Making Process ◽  
The Government

Almost 40 years ago, New Public Management theorists reserved an increasingly important role for citizens and civil society in the policy making process. This trend continued afterwards with proponents of Digital Era Governance or New Public Service theories. But without the opportunity of taking decisions on how to spend at least some parts of the government money, the influence of citizens and NGOs is fairly limited. Local governments, as the institutions closer to the needs and wishes of the communities, have gradually taken note of the increasing clamor for more power and transparency. Participatory budgeting processes have sprung up all over the world in the last years. Romania is no exception; a number of cities have implemented platforms that allow their citizens to propose and vote on projects to improve the quality of life in their communities. Our research will try to ascertain the level of success such initiatives have in Romania, a country with a generally low level of civic engagement. For this, we will use questionnaires and interviews with public servants in charge of these platforms.

Disclosure of Financial Information via the Internet by the Portuguese Local Authorities

2020 ◽  
pp. 196-226
Author(s):  
Helena Carla Antunes Mendes ◽  
Carlos Santos ◽  
Augusta Ferreira ◽  
Rui Pedro Figueiredo Marques ◽  
Graça Azevedo ◽  
...  
Keyword(s):  
Organizational Performance ◽  
Public Management ◽  
New Public Management ◽  
Political Competition ◽  
Financial Information ◽  
The Internet ◽  
Local Authorities ◽  
Technological Advances ◽  
New Public ◽  
Use Of The Internet

In the context of new public management, public administration must be alert to the increasing needs of citizens, providing public organizations with efficient management systems in order to rationalize the financial resources and disseminate transparent and accurate economic and financial information to further assess the organizational performance. There have been recent technological advances, namely the use of the internet, that have influenced the way financial information is accessed. This work aims to assess the level of disclosure of financial information on the websites of local authorities in Portugal and the identification of possible factors that may influence the level of disclosure. Given the results in this study, it is time-consuming and difficult to find financial information on the websites. This hinders the users in their assessment on where and how mayors apply public resources. Among the factors tested, the size and political competition are the ones that seem to influence the level of disclosure of financial information on the website.

scholarly journals New public management and information communication technology: Organisational influences on frontline child protection practice

2016 ◽  
Vol 28 (2) ◽  
pp. 51-63 ◽  
Author(s):  
Mike Webster ◽  
David McNabb
Keyword(s):  
Social Work ◽  
Child Protection ◽  
Public Management ◽  
New Public Management ◽  
Work Practice ◽  
Social Work Practice ◽  
Information And Communications Technology ◽  
Work Processes ◽  
New Public ◽  
Key Aspects

In this paper the authors examine the new public management (NPM) philosophy influencing the organisational environment in which child protection social workers are located. NPM prioritises outputs through policies, such as results based accountability (RBA) predicated on the expectation that responsibility to achieve designated programme outcomes is sheeted to the agency and its workers. Ongoing funding depends on programme results.NPM ideology assumes that workers and managers in agencies tasked with delivering care and protection services are able to control the variables influencing outputs which contribute to outcomes. The authors will analyse four key aspects of NPM thinking (RBA, outputs, outcomes and key performance indicators) and explore their organisational consequences. The influence on social work practice of information and communications technology (ICT), on which NPM depends, is also considered.The paper is not an ideologically based rejection of NPM, but rather an assessment of its consequences for care and protection practice. The authors call for a return to the centrality of relationally based social work processes embodied in common factors (CF) practice, such as the therapeutic alliance. We argue that CF approaches offer a contrasting and more appropriate practice philosophy than NPM thinking while still enabling achievable, multifaceted organisational benefits.

scholarly journals Customer-Oriented Public Service in Township Administration: Enabling Quick Response

2010 ◽  
Vol 8 (4) ◽  
pp. 343-351 ◽  
Author(s):  
Hui-Fun Yu ◽  
Kuo-Yan Wang ◽  
Chun-Ying Shen
Keyword(s):  
Local Governments ◽  
Public Management ◽  
New Public Management ◽  
Quick Response ◽  
Lighting System ◽  
Street Lighting ◽  
Office Management ◽  
New Public ◽  
Key Factor ◽  
Questionnaire Surveys

The quality reliability and maintenance of a street lighting system are highly related to society, which reflect the administrative performance of a local government. However, the existing published studies seldom discuss the specific civil customer-oriented street lighting system, which is the key factor of both the local administration performance indicators and resident’s satisfaction. This study proposes a management conclusion based on an empirical electronic street lighting system (ESLS) and the 280 resident questionnaire surveys in Taiwan. The implication of the existing perspective on management concept is that electronic governance (e-governance) systems emerging in Eastern Europe are going to meet the needs of local governments in terms of the experience level of townships that practice e-governance in Taiwan. KEYWORDS: • electronic governance • e-governance • quick response • township office management • new public management • NPM

American Electronic Constitution

2009 ◽  
pp. 54-70 ◽  
Author(s):  
Fortunato Musella
Keyword(s):  
Public Management ◽  
New Public Management ◽  
New Technologies ◽  
The United States ◽  
Administrative Reforms ◽  
Digital Era ◽  
Private Organizations ◽  
New Public ◽  
The Difference

The chapter is dedicated at analyzing the strategic use of new technologies in the United States. An evident synergy has been noted between the digital policy projects and the neo-liberal ideology wave that has traced origin in the fiscal crisis of the State in the 1970s. About four decades have transformed some political directions in true imperatives: public sector downsizing, cost-cutting in public agencies, decision-making privatization, and the principle of efficiency as a measure of collective action. If new public management has been imposed as a dominant paradigm for administrative restructuring, ICTs programs sustain reform objectives by putting emphasis on the sure advantages of technological applications. In addition to this, administrative reforms seem to be in continuity with some American historical tradition, in reasserting a central role of private actor in public activities and realizing a significant “fusion of political and economic power”. Digital era seems to have added a new chapter to the American corporate liberalism history, with the difference – and the aggravating circumstance – that private organizations have now more powerful instruments to control and regulate society. New technological instruments seem to be used essentially to produce a neo-liberal interpretation of government activities.

Current Discussions on the Question

2016 ◽  
pp. 1-23 ◽  
Author(s):  
Ugur Sadioglu ◽  
Kadir Dede
Keyword(s):  
Local Government ◽  
Local Governments ◽  
Direct Democracy ◽  
Public Management ◽  
New Public Management ◽  
Good Governance ◽  
Comparative Perspective ◽  
Reform Process ◽  
New Public ◽  
The Face

Subject of local governments has been attracting the attention of researchers from various disciplines in recent years. Local governments themselves and other related actors undergo a transformation in the face of new public management, good governance, direct democracy, decentralization and other reform waves. Thoughts directing reforms, reform tools and reform results have diversified. In addition, new problem areas have arisen in the local governments after the reform process. Number of studies analyzing local governments both during and after the administrative reform process from a comparative perspective has increased as well. Currently, there is a need to analyze local governments from comparative perspective via different theoretical discussions and country studies. This part will present current discussions as an introduction to comparative local government studies introduced in general terms throughout the book. Particularly the question remarks to have arisen after the local government reform will be addressed and analyzed.

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