Organizational Culture and Business Excellence, ICT and Organizational Culture, ICT and Business Excellence

2019 ◽  
pp. 36-61
Keyword(s):  
Organizational Culture ◽  
Relevant Literature ◽  
Individual Culture ◽  
Business Results ◽  
Business Excellence ◽  
Research Questions ◽  
The Relationship

The aim of this chapter is to build the research argument by reviewing the most relevant literature on the relationships between the study variables. The literature covers the general associations between organizational culture and business excellence and highlights the most significant findings in identifying the relationships. Then the focus shifts to the relationship between individual culture types and business excellence criteria. This is done by examining the relationship between each type of culture (mission, adaptability, involvement, and consistency) and its attributes and each of the results criteria (customer, people, society, and business results) in turn. This chapter also discusses the interactions between ICT and both organizational culture and the business excellence results criteria, setting out the research hypotheses required to answer the research questions.

Assessing the impact of organizational culture on achieving business excellence with a moderating role of ICT

2019 ◽  
Vol 26 (1) ◽  
pp. 117-146 ◽  
Author(s):  
Rassel Kassem ◽  
Mian Ajmal ◽  
Angappa Gunasekaran ◽  
Petri Helo
Keyword(s):  
Organizational Culture ◽  
Positive Role ◽  
Content Type ◽  
Ict Use ◽  
Business Results ◽  
Business Excellence ◽  
The Impact ◽  
The Relationship ◽  
Moderating Role

PurposeThe purpose of this paper is to discover the impact of different dimensions of organizational culture (mission culture, adaptability culture, involvement culture and consistency culture) on business excellence results criteria (customer results, people results, society results and business results) in the United Arab Emirates (UAE) and explore the moderating role of information and communication technology (ICT) use in both service and manufacturing industries.Design/methodology/approachData were collected by questionnaire from 448 managers in nine companies that have won the Sheikh Khalifa Excellence Award in the last three years. Structural equation modeling was used to examine the data.FindingsOrganizational culture is significantly related to business excellence. However, these effects varied for different business excellence criteria. Three organizational culture types had a significant positive role in achieving excellent customer-related results. All four types of organizational culture had a positive role in achieving excellent people-related results. Only two culture types had significant role in achieving excellent society-related results. Business results were positively related to a balance between the four types of organizational culture. ICT use moderated the relationship between organizational culture and results related to customers, people and business, but not society.Research limitations/implicationsThis study had some conceptual limitations. In particular, it considered the organizational culture as four types in the research model, but without structuring the indices under each type. It also had some methodological limitations. It was cross-sectional and used a self-administered questionnaire, which means that no causal relationships can be implied, and there may have been some bias in responding.Originality/valueThis is one of the first studies that investigate the relationship between organizational culture and business excellence in UAE excellence award-winning companies.

Results and Discussion of the Results

2019 ◽  
pp. 71-109
Keyword(s):  
Organizational Culture ◽  
Data Analysis ◽  
Final Section ◽  
The Third ◽  
Ict Use ◽  
Business Results ◽  
Business Excellence ◽  
The Relationship ◽  
Moderating Role

This chapter aims to share and discuss the data analysis results and relate them to previous studies. Some tentative proposals and arguments are put forward. The discussion is split into five sections. The first section covers the relationship between organizational culture types and customer results, the second the relationship between culture types and people results, the third society results, the fourth business results, and the final section the moderating role of ICT use on the relationships between organizational culture types and each business excellence criterion.

The Relationship Between Organizational Culture and Business Excellence

2016 ◽  
Vol 8 (3) ◽  
pp. 16-35 ◽  
Author(s):  
Rassel Kassem ◽  
Mian Ajmal ◽  
Mehmood Khan
Keyword(s):  
Organizational Culture ◽  
United Arab Emirates ◽  
Positive Relationship ◽  
Middle Managers ◽  
Information Communication ◽  
Business Excellence ◽  
The Relationship ◽  
Moderating Role ◽  
Role Of Information

The relationship between organizational culture (OC) and corporate performance was commonly studied and reflected in the literature in the last few years. However, the relationship between OC and business excellence is rarely tackled. In this context, this research examined the relationship between four OC types and organizational excellence and the role of information communication technology (ICT) as a moderator. A quantitative study was conducted, and the data were collected using a survey questionnaire distributed to middle managers in one of the gold winners of a United Arab Emirates-based business excellence award. The results showed that there is a positive relationship between organizational culture components and business excellence in general. A mission culture has the most significant relationship, in contrast, the adaptability culture had no positive relationship. Also, the moderating role of ICT was proven. The results of this research can be utilized by managers to build the OC type that boost excellence within their organizations.

scholarly journals The Relationship between Leadership Style, Organizational Culture, and Job Satisfaction in the U.S. Healthcare Industry

2017 ◽  
Vol 03 ◽  
pp. 1 ◽  
Author(s):  
Mouhamadou Sow ◽  
Jeanie Murphy ◽  
Rosa Osuoha ◽  
◽  
◽  
...  
Keyword(s):  
Job Satisfaction ◽  
Transformational Leadership ◽  
Organizational Culture ◽  
Leadership Style ◽  
Significant Relationship ◽  
Healthcare Industry ◽  
Research Questions ◽  
The Relationship ◽  
The U.S ◽  
Healthcare Employees

The purpose of this quantitative, correlational study, based on the theoretical framework of transformational leadership, was to examine the relationships between leadership style, organizational culture, and job satisfaction in the U.S. healthcare industry. The study addressed a problem faced by U.S. healthcare leaders, who are currently unaware as to how transformational leadership and organizational culture can impact job satisfaction in an industry with high burnout and low satisfaction levels. The following research questions were posed: (1) Is there a statistically significant relationship between transformational leadership and job satisfaction in the U.S. healthcare industry? (2) Is there a statistically significant relationship between organizational culture and job satisfaction in the U.S. healthcare industry? (3) Is the relationship between transformational leadership and job satisfaction in the U.S. healthcare industry mediated by organizational culture? Data to answer the research questions were collected through simple random sampling processes that resulted in a sample of 111 American healthcare employees and analyzed with Stata software. The main finding of the study was that an apparent effect of transformational leadership on job satisfaction disappeared when organizational culture variables were taken into consideration. The results suggest that healthcare organizations should attempt to move away from externally focused cultures in order to increase job satisfaction. Such a move could improve social outcomes by improving the quality of work for millions of stressed American healthcare employees.

scholarly journals Disciplinary Procedures, Employee Punctuality and Employee Performance at Ndola City Council (Zambia)

2021 ◽  
Vol 4 (2) ◽  
pp. 32-48
Author(s):  
Beauty C. ◽  
Thomas K.T.
Keyword(s):  
Organizational Culture ◽  
Employee Performance ◽  
City Council ◽  
Improve Performance ◽  
Disciplinary Procedures ◽  
Research Questions ◽  
And Performance ◽  
The Relationship

The purpose of the research was to assess the effect of disciplinary procedures on employee punctuality and performance at Ndola City Council. The research questions were: What is the relationship between disciplinary procedures, employee punctuality and performance? How have the institution’s disciplinary procedures influenced employees on their punctuality? In what ways have the institution’s disciplinary procedures influence employees’ performance? Four hypotheses, i.e., disciplinary procedures positively affect employee performance; disciplinary procedures positively affect employee punctuality; employee punctuality positively affects employee performance; disciplinary procedures and employee performance was moderated by employee punctuality were tested. The hypothesis, disciplinary procedures positively affect employee performance was supported. It was concluded that factors including organizational culture, public institutional entity, and delayed payment of employees’ motivational remunerations could possibly affect employee performance, hence punctuality not being a moderator. The main recommendation was that management should review issues related to organizational culture in relation to punctuality to improve performance.

scholarly journals Leadership Attitude and Clan-Structure: Lessons for Leadership Practices in Contemporary Post-Conflict Nation Building in Somalia

2021 ◽  
Vol 29 (3) ◽  
Author(s):  
Abdisamad Hassan
Keyword(s):  
Political System ◽  
Relevant Literature ◽  
Nation Building ◽  
Objective Data ◽  
Study Objective ◽  
Post Conflict ◽  
Research Questions ◽  
Adverse Influence ◽  
The Relationship

The study analyses the implication of the relationship between leader attitude and Somali Clan-Structure in post-conflict nation-building. The research questions were drawn from a review of relevant literature. Ten subjects were interviewed as a sample to achieve the study objective. Data were thematically analysed using a combination of social identity and reification theories. The results show that clan structure significantly influences Somali leadership attitude in nation-building. The paper argues that since it is clear that the reified clan system exerts a strong unfavourable influence on the future attitudes of Somali leaders towards nation building, the clan structure must be repositioned. Notably, the study discovered that the rise and fall of Siad Barre’s efforts in nation-building relate to the adverse influence of Clan-Structure on the leader’s attitude. As glaringly made clear by this study, attitudes that adversely affected nation-building in Somalia, as depicted by Siad Barre, were dictatorial, nepotistic, egoistic and survivalist. The consequence has been the fragmentation of the Somali political system into clan particularism resulting in a survivalist race and determination of leadership attitude. The study concludes that despite the centrality of Clan-Structure in shaping Somali leaders’ attitudes, there is the necessity for a radical departure towards more constitutional-democratic practice for success in post-conflict nation-building. The study presented some recommendations on reforms in relation to clan structure and leadership attitude towards a more constitutionally relevant PCR.

The Relationship Between Organizational Culture and Business Excellence

2017 ◽  
pp. 732-751
Author(s):  
Rassel Kassem ◽  
Mian M. Ajmal ◽  
Mehmood Khan
Keyword(s):  
Organizational Culture ◽  
United Arab Emirates ◽  
Positive Relationship ◽  
Information Communication ◽  
Organizational Excellence ◽  
Business Excellence ◽  
The Relationship ◽  
Moderating Role ◽  
Role Of Information

The relationship between organizational culture (OC) and corporate performance was commonly studied and reflected in the literature in the last few years. However, the relationship between OC and business excellence is rarely tackled. In this context, this research examined the relationship between four OC types and organizational excellence and the role of information communication technology (ICT) as a moderator. A quantitative study was conducted, and the data were collected using a survey questionnaire distributed to middle managers in one of the gold winners of a United Arab Emirates-based business excellence award. The results showed that there is a positive relationship between organizational culture components and business excellence in general. A mission culture has the most significant relationship, in contrast, the adaptability culture had no positive relationship. Also, the moderating role of ICT was proven. The results of this research can be utilized by managers to build the OC type that boost excellence within their organizations.

A Meta-Analysis of Interviews and Cognitive Ability

2013 ◽  
Vol 12 (4) ◽  
pp. 157-169 ◽  
Author(s):  
Philip L. Roth ◽  
Allen I. Huffcutt
Keyword(s):  
Cognitive Ability ◽  
Meta Analysis ◽  
Incremental Validity ◽  
Employment Interviews ◽  
Moderator Analysis ◽  
The Future ◽  
Research Questions ◽  
Meta Analyses ◽  
The Relationship

The topic of what interviews measure has received a great deal of attention over the years. One line of research has investigated the relationship between interviews and the construct of cognitive ability. A previous meta-analysis reported an overall corrected correlation of .40 ( Huffcutt, Roth, & McDaniel, 1996 ). A more recent meta-analysis reported a noticeably lower corrected correlation of .27 ( Berry, Sackett, & Landers, 2007 ). After reviewing both meta-analyses, it appears that the two studies posed different research questions. Further, there were a number of coding judgments in Berry et al. that merit review, and there was no moderator analysis for educational versus employment interviews. As a result, we reanalyzed the work by Berry et al. and found a corrected correlation of .42 for employment interviews (.15 higher than Berry et al., a 56% increase). Further, educational interviews were associated with a corrected correlation of .21, supporting their influence as a moderator. We suggest a better estimate of the correlation between employment interviews and cognitive ability is .42, and this takes us “back to the future” in that the better overall estimate of the employment interviews – cognitive ability relationship is roughly .40. This difference has implications for what is being measured by interviews and their incremental validity.

THE IMPLEMENTATION OF ISO 9001:2015 TO IMPROVE QUALITY OF SERVICE AT PUSAT KESIHATAN UNIVERSITI (PKU), UNIVERSITI UTARA MALAYSIA(UUM)

2018 ◽  
Vol 13 (Number 2) ◽  
pp. 67-77
Author(s):  
Anis Syamimi Abd Rahim ◽  
Mohd Norhasni Mohd Asaad
Keyword(s):  
Quality Of Service ◽  
Customer Satisfaction ◽  
Descriptive Statistics ◽  
Iso 9001 ◽  
Quality Of Services ◽  
Research Questions ◽  
Spss Software ◽  
The Relationship ◽  
Universiti Utara Malaysia

The purpose of this study is to review the implementation of ISO 9001:2015 in order to improve the quality of services at Pusat Kesihatan Universiti (PKU), Universiti Utara Malaysia. The respondents of this study were customers at the PKU, UUM. The questionnaire was distributed to 50 respondents. The data were analyzed using SPSS software version 24. The data were tested using descriptive statistics, and correlation analysis to answer the research questions and to achieve the objectives. The findings show that customers agree that implementation of ISO 9001:2015 give service at PKU, UUM is good and satisfied. Through the correlation test, the results showed that the relationship between the implementation of ISO 9001:2015 has a positive and significant impact on customer satisfaction and the effect of implementing ISO 9001:2015 has a positive and significant impact in improving quality of service at PKU, UUM.Through mean and standard deviation tests, results show that tangible dimensions are the main dimensions of customer satisfaction while dimensions with low values are dimensions of responsiveness.Therefore, all aspects of service in PKU, UUM will be strengthened and all aspects of the weaknesses could be addressed to improve the service in order to maintain good quality services.

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