Strategies for Managing Project Generated Knowledge

2011 ◽  
pp. 1-17 ◽  
Author(s):  
Steve de Kretser ◽  
Suzanne Wilkinson
Keyword(s):  
Knowledge Management ◽  
Knowledge Management System ◽  
Financial Health ◽  
Senior Managers ◽  
Construction Companies ◽  
The People ◽  
Effective Use ◽  
Use Of Knowledge ◽  
A Company

If consulting construction companies made more effective use of project-generated knowledge, the financial health of the company would increase. This chapter discusses how wasted, lost, and ineffective use of knowledge leads to inefficiencies and reworking of past problems. The chapter focuses on the development of project-generated knowledge management systems and the benefits that construction companies can reap from such developments. Through a detailed case study, the chapter shows where the main problem areas occur in managing knowledge and proposes possible solutions to these problems. The chapter concludes that it is the people that use and produce the knowledge that are in the best position to help develop such a project-generated knowledge management system, with senior managers and company knowledge managers providing structure, facilitation, and support. With such collaboration and involvement of all staff in a company, failures of such systems will be reduced and the company as a whole will benefit.

scholarly journals Performance Evaluation of Construction Companies Using Integrated Entropy–Fuzzy VIKOR Model

Entropy ◽  
2021 ◽  
Vol 23 (3) ◽  
pp. 320
Author(s):  
Weng Siew Lam ◽  
Weng Hoe Lam ◽  
Saiful Hafizah Jaaman ◽  
Kah Fai Liew
Keyword(s):  
Financial Performance ◽  
Vital Role ◽  
Construction Sector ◽  
Financial Health ◽  
Construction Companies ◽  
Fuzzy Vikor ◽  
Proposed Model ◽  
The Government ◽  
A Company

The construction sector plays an important role in a country’s economic development. The financial performance of a company is a good indicator of its financial health and status. In Malaysia, the government encourages the construction industry to develop an advanced infrastructure related to health, transport, education and housing. In view of the COVID-19 pandemic, the operations and financial performance of construction sector companies have been affected recently. Additionally, uncertainty plays a vital role in the multi-criteria decision-making (MCDM) process. Based on previous studies, there has been no comprehensive study conducted on the evaluation of the financial performance of construction companies by integrating entropy and fuzzy VIKOR models. Therefore, this paper aims to propose an MCDM model to evaluate and compare the financial performance of construction companies with an integrated entropy–fuzzy VIKOR model. A case study is carried out by evaluating the listed construction companies in Malaysia with the proposed model. The findings of this paper indicate that the company ECONBHD achieves the best financial performance over the study period. The significance of this paper is to determine the priority of the financial ratios and ranking of the construction companies with the proposed entropy–fuzzy VIKOR model.

scholarly journals Concept of Knowledge Management in Modern Enterprises

2019 ◽  
Vol 1 (1) ◽  
pp. 987-995
Author(s):  
Sylwia Stachera-Włodarczyk
Keyword(s):  
Knowledge Management ◽  
Critical Analysis ◽  
Business Practice ◽  
Knowledge Management System ◽  
Survey Method ◽  
Practical Skills ◽  
Knowledge Processes ◽  
Effective Use ◽  
Use Of Knowledge ◽  
System Knowledge

AbstractThe article presents a multi-aspect approach to the knowledge management system. Knowledge management focuses on the problem of creating and disposing of intellectual competence resources and practical skills, which are intangible assets of an enterprise. They concern different fields of science and empirical applications, and they are used to achieve a significant competitive advantage. In addition, knowledge management is focused on learning processes and improving the skills of the organization’s employees, systematizing and using knowledge in business practice. Therefore, effective use of knowledge management principles can contribute to increasing the effectiveness of the company’s operations and improving its competitive position.The aim of this article is to present the concept of knowledge management through a critical analysis of domestic and foreign literature on issues related to knowledge processes, approaches to knowledge management and practices. The featured problem will be presented not only from the theoretical but also the practical side. Based on surveys conducted using the survey method, the most important benefits and barriers associated with introducing the concept of knowledge management or its elements in the enterprise will be identified.

Case Study

2005 ◽  
pp. 391-414
Author(s):  
Lesley Shneier
Keyword(s):  
Knowledge Management ◽  
Business Processes ◽  
Knowledge Management System ◽  
World Bank Group ◽  
Public Statement ◽  
The People ◽  
Learning Programs ◽  
Bank Group ◽  
Two Sides

In October 1996, the president of World Bank Group, Mr. James Wolfensohn, announced that the Bank would become a “knowledge bank” to make development knowledge available and accessible to everyone. What happened after this public statement? How did people respond and react? This chapter provides an overview of the way this vision was put into effect in order to give readers a sense of how to carry out knowledge programs. The chapter focuses on the organizational change implications of knowledge programs and especially the role played by communities of practice (which we call” therapeutic groups” or “TGs” in changing the organizational culture. The journal describes the evolution from building a knowledge management system for collecting development know-how, to realizing the greater importance of connecting the people who know with those who need to know. The challenge facing the Bank is to continue improving the knowledge and learning programs, resolve issues involved in bringing these two sides together, and importantly, work deliberately to embed knowledge sharing behaviors in the business processes.

Wiki Technology and Emergency Response

2012 ◽  
pp. 50-70
Author(s):  
Murali Raman ◽  
Terry Ryan ◽  
Murray E. Jennex ◽  
Lorne Olfman
Keyword(s):  
Knowledge Management ◽  
Action Research ◽  
Knowledge Sharing ◽  
Research Methods ◽  
Emergency Response ◽  
Management System ◽  
Knowledge Management System ◽  
Design And Implementation ◽  
Wiki Technology ◽  
Effective Use

This paper is about the design and implementation of a wiki-based knowledge management system for improving emergency response. Most organizations face difficult challenges in managing knowledge for emergency response, but it is crucial for response effectiveness that such challenges be overcome. Organizational members must share the knowledge needed to plan for emergencies. They also must be able during an emergency to access relevant plans and communicate about their responses to it. This study, which employed action research methods, suggests that wiki technology can be used to manage knowledge for emergency response. It also suggests that effective use of a knowledge management system for emergency response requires thorough training, a knowledge-sharing culture, and a good fit between emergency-response tasks and system capabilities.

Knowledge-Driven Customer Support Services

2011 ◽  
pp. 23-38
Author(s):  
Itzhak Aviv ◽  
Meira Levy ◽  
Irit Hadar
Keyword(s):  
Knowledge Management ◽  
Customer Service ◽  
Support Services ◽  
Service Providers ◽  
Relationship Management ◽  
Customer Support ◽  
The Relationship ◽  
A Company ◽  
Software Organization

A Customers Relationship Management (CRM) program aspires to manage the relationship between a company and its customers as a key to success, in view of the fact that good relationships with customers lead to higher customers’ satisfaction. Despite the importance of CRM programs, their failure rates are high, partly because CRM service providers cannot resolve customers’ claims on time, which often occur due to the difficulty to find valuable knowledge and reproduce solutions. Therefore, integrating Knowledge Management (KM) activities, and in particular social Web 2.0 applications, within a CRM solution suit may enable to significantly enhance the efficiency of the organizational CRM program and build a knowledge-driven customer support services solution. The proposed CRM solution is based on a research case study conducted within customer service department of a large software organization.

Knowledge Retention in the Service Industry

2016 ◽  
Vol 12 (1) ◽  
pp. 45-59 ◽  
Author(s):  
Rodrigo Valio Dominguez Gonzalez
Keyword(s):  
Knowledge Management ◽  
Best Practices ◽  
Tacit Knowledge ◽  
Service Sector ◽  
Service Industry ◽  
Knowledge Retention ◽  
Research Strategy ◽  
Multinational Company ◽  
A Company

Currently, the challenge for researchers and managers in the area of knowledge management is to study methods and models that promote and facilitate the acquisition, retention, distribution and utilization of knowledge by individuals and groups of organizations. The main objective of this paper is to analyze how a company that operates in multi-site service sector is organized internally in order to retain the acquired knowledge. The research strategy used is the simple case study, applied in a large multinational company. The findings points out that the service providing organizations should focus their knowledge retention process in a specific department toward this goal. This department has the task of identifying and registering the best practices and learned lessons among all the employees working on different clients in databases, in addition, to promote the integration of these employees in order to promote the distribution of tacit knowledge.

Retaining Organizational Knowledge: A Case Study of an Australian Construction Company

2002 ◽  
Vol 01 (02) ◽  
pp. 119-129 ◽  
Author(s):  
Lesley Pek Wee Land ◽  
Malcolm Land ◽  
Meliha Handzic
Keyword(s):  
Knowledge Management ◽  
Management System ◽  
Business Processes ◽  
Organizational Knowledge ◽  
Knowledge Management System ◽  
Future Research ◽  
Construction Company ◽  
Concrete Form ◽  
Structure Knowledge

Few would refute the importance of harnessing organizational knowledge — for reuse, learning, and process improvement. Once retained in a concrete form, knowledge becomes less fragmented and more easily accessible and useable. Such a knowledge management system indeed becomes a source of competitive advantage for an organization. The key to achieving this is by retaining the existing organizational knowledge so that we do not have to rely solely on available expertise. A number of knowledge management frameworks exist which help us to classify and structure knowledge. No single framework dominates, because different organizations have different needs depending on factors such as culture and business processes. At the same time, there is a lack of case studies on how organizations create or operate such a knowledge management system. In this paper, we present a case study of a knowledge management system used in a specific context — an Australian construction company. The study shows that, at least in this particular context, a knowledge management system can operate only where it does not interfere with the existing workflow of the organization. Furthermore, the importance of retaining valuable tacit knowledge is emphasized. We also discuss the implications for future research and practice.

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