Implementation Factors that Affect ERP System Success

2005 ◽  
pp. 232-242
Author(s):  
Craig Chatfield
Keyword(s):  
Change Management ◽  
Enterprise Resource Planning ◽  
Resource Planning ◽  
Erp System ◽  
User Training ◽  
Support Strategies ◽  
Implementation Costs ◽  
The Impact ◽  
Implementation Factors

This chapter identifies valuable lessons about implementing enterprise resource planning (ERP) systems into universities and contains a warning about cutting implementation costs and the impact on the system’s success. In the case study described, many incorrect assumptions were made regarding the organization and users. These led to ineffective change management and support strategies, and ultimately reduced both the system’s quality and its benefit to the organization. This study found that an ERP system’s quality can be improved by effectively tailoring the user training, change management, and support strategies to the organization’s culture and users.

Promoting successful ERP post-implementation: a case study

2019 ◽  
Vol 21 (3) ◽  
pp. 325-346
Author(s):  
Mohamad Abu Ghazaleh ◽  
Salam Abdallah ◽  
Abdelrahim Zabadi
Keyword(s):  
Enterprise Resource Planning ◽  
User Satisfaction ◽  
Emerging Market ◽  
Resource Planning ◽  
Content Type ◽  
Implementation Phase ◽  
Erp System ◽  
System User ◽  
The Impact

Purpose Despite the importance of post-implementation activities to support the success of an enterprise resource planning (ERP) system, there has been a lack of research into the factors that influences post-implementation success. Accordingly, this paper aims to present a case study on a public service organization operating in an emerging market economy, namely, the United Arab Emirates in the ERP post-implementation phase to understand the internal forces within the organization that influences ERP system success. Design/methodology/approach A qualitative method using focus group discussions (FGDs) was conducted based upon IT data from the firm and interviews with IT staff, business users and executive management to identify system users’ perceptions in post ERP. Findings The authors posit that the internal organizational forces of ongoing support, system user interactions and stakeholder views significantly affect post-implementation capabilities and user satisfaction. Research limitations/implications IT professionals and stakeholders believe that identification of the factors determining post-implementation ERP capabilities and user satisfaction should not be limited to specific practices. Practical implications This study provides insights that can assist CIOs and ERP professionals in the service industry to examine the extent of obstructions to post-implementation capabilities that will impact system user satisfaction. Originality/value Use of FGDs to explore the impact of ERP capabilities upon system user satisfaction in the service sector. The study is one of the first that utilizes Technological frames of reference (TFR) theory in studying ERP post-implementation.

scholarly journals Blockchain, Enterprise Resource Planning (ERP) and Accounting Information Systems (AIS): Research on e-Procurement and System Integration

2021 ◽  
Vol 11 (15) ◽  
pp. 6792
Author(s):  
Alessio Faccia ◽  
Pythagoras Petratos
Keyword(s):  
Information Systems ◽  
Enterprise Resource Planning ◽  
System Integration ◽  
Case Study Research ◽  
Accounting Information ◽  
Resource Planning ◽  
Security And Privacy ◽  
Accounting Information Systems ◽  
Erp System

Accounting information systems (AISs), the core module of any enterprise resource planning (ERP) system, are usually designed as centralised systems. Nowadays, the continuous development and applications of blockchain, or more broadly—distributed ledger technology (DLT), can change the architecture, overcome and improve some limitations of centralised systems, most notably security and privacy. An increasing number of authors are suggesting the application of blockchain technologies in management, accounting and ERPs. This paper aims to examine the emerging literature on this field, and an immediate result is that blockchain applications can have significant benefits. The paper’s innovative contribution and considerable objective are to examine if blockchain can be successfully integrated with AIS and ERPs. We find that blockchain can facilitate integration at multiple levels and better serve various purposes as auditing compliance. To demonstrate that, we analyse e-procurement systems and operations using case study research methodology. The findings suggest that DLT, decentralised finance (DeFI), and financial technology (FinTech) applications can facilitate integrating AISs and ERP systems and yield significant benefits for efficiency, productivity and security.

A Hybrid MCDM Approach for Solving the ERP System Selection Problem with Application to Steel Industry

2012 ◽  
Vol 8 (3) ◽  
pp. 54-73 ◽  
Author(s):  
Ahmad Jafarnejad ◽  
Manoucher Ansari ◽  
Hossein Rahmany Youshanlouei ◽  
Mohammad Mood
Keyword(s):  
Enterprise Resource Planning ◽  
Fuzzy Ahp ◽  
Multiple Criteria Decision Making ◽  
Resource Planning ◽  
Erp System ◽  
Or Organization ◽  
Entropy Technique ◽  
System Selection ◽  
Selection Of

Selecting a proper system of Enterprise Resource Planning (ERP) is a major challenge for enterprise managers. Heavy expenses of incorrect decisions in selection of ERP systems have made academics and managers consider this phase as highly important. Several research studies proposed different approaches to selecting the ERP and many case studies of organizational experiences have been published. However, there has been less regard for simultaneous use of the findings of academic studies and judgments of industrial experts or organization mangers for making the most appropriate choice. This study proposes a combined multiple-criteria decision-making (MCDM) approach through which both previous studies and judgments of industrial experts or organization managers would be integrated in order to select the proper ERP system. Having studied the literature comprehensively and conducted interviews with experts and managers, this approach will determine the most important criteria in ERP selection using Shannon entropy technique. Then, based on the judgments obtained from experts and using DEMATEL technique, these criteria will be classified into the two groups of “Cause” and “Effect” and the most appropriate choice will be selected using Fuzzy AHP technique. Finally, a case study is conducted to demonstrate and prove the applicability of the proposed approach.

scholarly journals COMPARATIVE STUDY OF ERP IMPLEMENTATION METHODOLOGY CASE STUDY: ACCELERATED SAP VS DANTES & HASIBUAN METHODOLOGY

2013 ◽  
Vol 8 (1) ◽  
pp. 8
Author(s):  
Muhammad Hafizhuddin Hilman ◽  
Farisya Setiadi ◽  
Ika Sarika ◽  
Jarot Budiasto ◽  
Rakhmat Alfian
Keyword(s):  
Enterprise Resource Planning ◽  
System Development ◽  
Resource Planning ◽  
Application Development ◽  
Erp Implementation ◽  
Erp System ◽  
Whole Process ◽  
Implementation Methodology ◽  
Development Paradigm

Enterprise Resource Planning (ERP) system is a concept of enterprise system that describe the integration of the whole process in the organization. Study in this field mostly about external development paradigm on information system development. So, issue in ERP is all about how to adopt it in the organization, not about the application development. This paper reviews two methodology on ERP system implementation, one is vendor perspective methodology and new generic perspective methodology. Comparation of both methodology is done in this study by using Roger Sessions’ metric. Result is the vendor perspective slightly superior than the new generic perspective methodology.

Enterprise Resource Planning (ERP) Maintenance Metrics for Management

2010 ◽  
pp. 538-544
Author(s):  
Celeste See-pui Ng
Keyword(s):  
Enterprise Resource Planning ◽  
Software Maintenance ◽  
Resource Planning ◽  
Erp System ◽  
Packaged Software ◽  
Standard Code ◽  
It Department ◽  
The Status ◽  
Implementation Costs ◽  
Software Lifecycle

A typical packaged software lifecycle, from the client-organization perspective, is packaged software selection followed by implementation, installation, training, and maintenance (that includes upgrades). Traditional software maintenance has been acknowledged by many researchers as the longest and most costly phase in the software lifecycle. This fact is no exception in the ERP packaged software maintenance context (Moore, 2005; Whiting, 2006). According to Ng, Gable, & Chan (2002, pg. 100) ERP maintenance is defined as “post-implementation activities related to the packaged application software undertaken by the client-organization from the time the system goes live (i.e., successfully implemented and transported to the production environment), until it is retired from an organization’s production system, to keep the system running; adapt to a changed environment in order to operate well; provide helps to the system users in using the system; realize benefits from the system (best business processes, enhanced system integration, cost reduction); and keep the system a supported-version and meet the vendor’s requirements for standard code. These activities include: implementing internal change-requests (initiated by an ERP-using organization’s system users and IT-staff); responding or handling usersupport requests (initiated by an ERP-using organization’s system users); upgrading to new versions/releases (introduced by the vendor); and performing patches (support provided by the vendor).” In order to achieve the abovementioned maintenance objectives of keeping the ERP system running, adapting the system to a new operating environment, and ensuring the system up to the vendor’s requirement for standard code; and realizing benefits such as competitive advantages from the system, the IT department staff has to collect some metrics or relevant data on patches and modifications done to the ERP system so that they can know or can tell the status and the performance of their maintenance activities. The authors in Fenton (1991), Fenton & Pfleeger (1997), and Florac (1992), agree that software maintenance data are useful for planning, assessment, tracking, and predictions on software maintenance. Although, there is a lot of literature on ERP, we find almost no literature on ERP maintenance metrics. Thus, this text is meant to provide some fundamental metrics on ERP patches and modifications which could be useful for ERP maintenance management in order to answer questions on the state of their ERP system, their patch implementation costs, and the ongoing maintenance costs for their previous modification or custom development.

The Factors Affecting Successful Implementation of ERP in Nanjing Manufacturing SMEs

2011 ◽  
Vol 2 (3) ◽  
pp. 15-26
Author(s):  
Xi Chen ◽  
Rapeepat Techakittiroj
Keyword(s):  
Enterprise Resource Planning ◽  
High Speed ◽  
Resource Planning ◽  
Management Model ◽  
Successful Implementation ◽  
Erp Implementation ◽  
Factors Affecting ◽  
Erp System ◽  
National Corporation ◽  
Implementation Factors

Enterprise Resource Planning (ERP) system in companies can be implemented to Multi National Corporation (MNC), Larger Enterprise, and Small & Medium-sized Enterprises (SMEs). In China, 99% of all companies can be categorized as SMEs. With a decade of high-speed economy development after entering the 21st century, traditional Chinese SMEs want to find a new management model to improve work efficiency and increase business opportunities. This study finds the factors affecting the diffusion and successful implementation of ERP in Chinese Nanjing manufacturing SMEs. It will lead to the conclusion that ERP investment and implementation, which could be used as project guideline by the management of SMEs or companies that adopt ERP in intend to implement them. The objective is to provide Nanjing’s SMEs implementing ERP with knowledge about ERP implementation factors.

Insuring a Successful ERP Implementation

2011 ◽  
pp. 110-125
Author(s):  
Kimberly Furumo
Keyword(s):  
Enterprise Resource Planning ◽  
Resource Planning ◽  
Erp Implementation ◽  
Erp System ◽  
Roles And Responsibilities ◽  
Case Study Analysis ◽  
Governmental Agencies ◽  
Governmental Organizations ◽  
It Implementation

This chapter provides a case study of a failed enterprise resource planning (ERP) implementation at a public university. Public universities, like other governmental agencies, may have more dif?culty implementing information technology (IT) because of limited resources, increased organizational bureaucracy, and extensive statutory reporting requirements. This chapter begins by identifying what an ERP system is, the dif?culties of implementing ERP systems, and the added dif?culties related to implementing technology in governmental organizations. In this case study analysis, upper managers, IT staff, and functional department end users were asked to identify why the project failed. Several lessons were learned including the importance of allocating adequate ?nancial resources to IT projects and managing the change process. As organizations move from the centralized legacy system environment which was prevalent in the last half of the 20th century, to the new distributed ERP environment, roles and responsibilities are changing. Readers are provided with practical suggestions that will help improve IT implementation success in governmental agencies.

A Post-Implementation Case Study and Review of Enterprise Resource Planning (ERP) Implementations

2010 ◽  
pp. 1-20 ◽  
Author(s):  
Joseph R. Muscatello ◽  
Diane H. Parente
Keyword(s):  
Enterprise Resource Planning ◽  
Research Effort ◽  
Resource Planning ◽  
Research Review ◽  
Erp Systems ◽  
Case Study Methodology ◽  
Erp System ◽  
Qualitative Research Design ◽  
Study Methodology

Enterprise resource planning (ERP) systems, if implemented correctly, have shown that a firm can gain strategic and tactical advantages over their competition who do not implement such systems. However, with failure rates estimated to be as high as 50% of all ERP implementations, companies can be negatively impacted by a poorly performing ERP system. The research on ERP has focused on events leading to the selection, evaluation, and implementation of the ERP system. The intent of this updated research effort is to capture new theories that can help practitioners successfully manage ERP systems by performing a post-ERP implementation examination of eight corporations and a pertinent research review. This chapter is based on a qualitative research design involving case-study methodology. The propositions derived from the case study form a broad set of considerations that influence the success of an ERP system.

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