Online Group Facilitation Skills

Author(s):  
Nancy White

Traditional face-to-face (F2F) group facilitation is a well-evolved practice. Roger Schwarz defined it as “a process in which a person who is acceptable to all members of the group, substantively neutral and has no decision-making authority intervenes to help a group improve the way it identifies and solves problems and makes decisions, in order to increase the group’s effectiveness” (Schwarz, 1994, p 4). Like most practices, facilitation includes a wide range of techniques and philosophical underpinning. For example, while Schwarz notes that group members can’t formally fill the role of facilitator, or do not have decision-making power, there are other models that include both these conditions.

Author(s):  
Mia Lobel ◽  
Randy Swedburg ◽  
Mike Neubauer

<P class=abstract>This paper describes and quantifies the role of group facilitation in an experiential, real-time, online, university level credit course entitled eAHSC/230 Interpersonal Communications and Relations. A new and unique group interaction pattern called parallel communication, as well as classical elements of group interaction are described and quantified. New measures of online group facilitation attributes with analogous face-to-face (F2F) counterparts are presented. Specifically, the impact of effective group facilitation on Attentiveness, on Interaction, on Involvement, and on Participation is explored. The paper also examines the eClassrom&rsquo;s potential effectiveness as a real time teaching and training laboratory which also functions as a process observation tool that collects and feeds back interaction data, providing teachers and trainers immediate and ongoing measures of facilitation effectiveness.</P>


2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Ulla Hakala

Purpose Listening to the customers has long been a key phrase and success element in product branding. This paper aims to highlight the importance of listening to residents during the branding of a place. The study explores ways of listening to residents to ensure they are heard and also discusses the challenges and benefits related to place branding flowing from having residents participate in decision-making processes. Design/methodology/approach Listening to residents and offering opportunities to participate requires place branders to fully attend to, comprehend and respond to residents’ comments, requests, ideas and feedback. This study reports on how two Nordic cities – Turku and Helsinki – listen to their residents. The data used comprise face-to-face interviews, telephone and e-mail conversations and documentary material. Findings Residents should not be considered as one homogeneous target; participation options and channels should be adapted to the demographics and geographic issues of the different regions and resident groups. Research limitations/implications The role of residents and the importance of listening are crucial features in the emerging concept of inclusive place branding (Kavaratzis et al., 2017); its future conceptual development could benefit from the case examples at hand. Practical implications City authorities should listen to residents and provide them with opportunities to actively contribute to decision-making. Other cities could learn from the examples introduced in the paper. Originality/value This paper documents two Nordic examples of cities putting into practice a policy of listening to the residents, a previously neglected research area.


Author(s):  
Si Fan ◽  
Quynh Lê ◽  
Yun Yue

As one of the key infrastructures within web-based learning, courseware is adopted by schools and universities to enable a systematic learning delivery and education management. Students in both traditional face-to-face learning and online courses can benefit from this technology. The wide range of courseware platforms are supporting course needs by offering great flexibility in information delivery, communication services, and collaboration. This chapter looks at the role of web-based courseware in tertiary education, using MyLO (My Learning Online) as an example. It reveals that courseware systems like MyLO have a great potential in facilitating collaborations and enhance interactions among lecturers and students. To achieve this, potential efforts from all perspective are required; including students, lecturers and faculties.


2020 ◽  
pp. 1459-1488
Author(s):  
Wendy A. Powell ◽  
Natalie Corbett ◽  
Vaughan Powell

Virtual Humans are here to stay. From the voice in your satNav to Apple's “Siri”, we are accustomed to engaging in some level of conversation with our technology, and it is rapidly becoming apparent that natural language interfaces have potential in a wide range of applications. Whilst audio-only communication has its place, most natural conversations take place face to face, and believable embodiment of virtual humans is the necessary next step for them to be fully integrated into our lives. Much progress has been made in the creation of relatable characters for film, but real-time facial animation presents a unique set of design challenges. This chapter examines the role of the virtual human, its history, and approaches to design and creation. It looks at ways in which they can be brought to life, interacting, assisting and learning. It concludes with a view into popular culture and perceptions of the future, where fact and fiction meet.


2008 ◽  
pp. 1480-1497
Author(s):  
Jerry Fjermestad

Do procedures that improve face-to-face decision meetings also improve virtual “meetings?” Might the effectiveness of such procedures improve with practice? This longitudinal experiment investigated the efficiency, effectiveness and group member perceptions of dialectical inquiry (DI) and constructive consensus (CC) approaches to strategic decision making in a virtual (distributed) computer-mediated- communications (CMC) environment. There were no differences between DI and CC groups in terms of decision effectiveness. However, this result has not been unusual in CMC research. DI groups had significantly higher perceived depth of evaluation than CC groups. CC groups reported greater decision acceptance and willingness to work together again than DI groups. The results are discussed in terms of their implications for group support systems research and design in the era of the World Wide Web.


Author(s):  
Eva Sørensen

Representative democracy is in transition in theory as well as in practice, and this transition affects the way we think about political leadership and democratic representation. New theories of democracy challenge traditional understandings of what it entails to represent the people, and a mushrooming of new forms of political participation destabilizes traditional views of the role of citizens in democratic decision-making. Chapter 4 shows how these theoretical and empirical developments, which are partially triggered by inherent tensions in democratic thought, promote a turn towards interactive forms of political leadership. Interactive political leadership can potentially alleviate the tensions in democratic thought and strengthen the input legitimacy of representative democracy in times of declining trust in politicians. A turn to interactive political leadership is no panacea. It triggers new dilemmas and challenges for elected politicians.


1938 ◽  
Vol 32 (5) ◽  
pp. 926-931
Author(s):  
Kenneth C. Cole

Among the problems touched upon by the President's Committee on Administrative Management is that of the role of administrative discretion in the governmental process. Both Professor Hart and Professor Cushman have contributed to the statement of, and have suggested solutions for, this problem.1 Professor Hart is concerned with the exercise of a rule-making discretion at the administrative level, and has ably defended the exercise of this type of decision-making by personnel under the control of the Executive rather than Congress. In other words, the mere fact that administrative action takes the form of general rules does not relate it functionally to the legislative department, and once the notion that rule-making is “legislation” in a separation-of-powers sense is got out of the way, the case for a complete integration of such powers under the control of the President can be pushed through to unqualified conclusion.


2014 ◽  
Vol 37 (1) ◽  
pp. 1-19 ◽  
Author(s):  
Ben R. Newell ◽  
David R. Shanks

AbstractTo what extent do we know our own minds when making decisions? Variants of this question have preoccupied researchers in a wide range of domains, from mainstream experimental psychology (cognition, perception, social behavior) to cognitive neuroscience and behavioral economics. A pervasive view places a heavy explanatory burden on an intelligent cognitive unconscious, with many theories assigning causally effective roles to unconscious influences. This article presents a novel framework for evaluating these claims and reviews evidence from three major bodies of research in which unconscious factors have been studied: multiple-cue judgment, deliberation without attention, and decisions under uncertainty. Studies of priming (subliminal and primes-to-behavior) and the role of awareness in movement and perception (e.g., timing of willed actions, blindsight) are also given brief consideration. The review highlights that inadequate procedures for assessing awareness, failures to consider artifactual explanations of “landmark” results, and a tendency to uncritically accept conclusions that fit with our intuitions have all contributed to unconscious influences being ascribed inflated and erroneous explanatory power in theories of decision making. The review concludes by recommending that future research should focus on tasks in which participants' attention is diverted away from the experimenter's hypothesis, rather than the highly reflective tasks that are currently often employed.


2016 ◽  
Vol 25 (1) ◽  
pp. 47-63
Author(s):  
Elina Hytönen-Ng

Anthropology and anthropological literature have had an irreversible effect on the practice of contemporary shamanism. In this small-scale study, I look at the complex ways the literature has been recorded, initiated interest, revived and verified the shamanic practices. Over the years, anthropologists have also caused distortions in revived practices as they have left some things unrecorded. On the basis of written responses and interviews from shamanic practitioners and active drumming-group members, I demonstrate that the argument of neo-shamanism as the only form of shamanism still alive is not completely true. Attention is drawn also to the claim about the cycle of learning in contemporary shamanism. My argument is that the main part of learning in the deeper levels of shamanic practices still happens in face-to-face situations.


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