Improving ICT Governance

Author(s):  
Mark Toleman ◽  
Aileen Cater-Steel ◽  
Brian Kissell ◽  
Rob Chown ◽  
Michael Thompson

Acting upon the recommendations of a review of information and communications technology (ICT) governance and services at USQ, a major restructure was effected merging ICT units previously scattered across the university. The new Division of ICT Services embodies both CobiT and ITIL principles. To ensure the radical change was managed professionally, a change manager was seconded to the project. The value and importance of this role was underestimated and in retrospect it was removed too early. With the new structure now in place, a single service desk has been implemented and service level agreements have been formulated. This chapter describes the new reporting structure of the Division of ICT Services, the internal structure, the goals of the Division and how they align with the USQ corporate goals. Care was taken to ensure that the new ICT structure was logical and conducive to operational effectiveness, efficiency and sound ICT governance. The new structure provides pathways and opportunities for career progression, reflects a client focus and provides role delineation and functional accountability.

2011 ◽  
pp. 182-194 ◽  
Author(s):  
Thomas Lockley

Information and Communications Technology (ICT) can play a key role in self-access learning and the organization of self-access centres (SACs) (Reinders & Lázaro, 2007). The generation of young people currently at university has been labeled “digital natives” (Prensky, 2001), yet it would seem that many of these “natives” in Japan seem to lack the necessary ICT skills to use in the university context (Castellano, Mynard & Rubesch, 2011; Williams, 2011). This paper assesses the current situation of Japanese young people’s pre-university ICT experience and its implications for self-access learning. Do they actually lack the necessary skills to engage with self-access in an ICT context? Or does the reality in fact show that this perception is wrong and if so why? This paper will answer the questions through original research (N=105) and reference to the literature, globally and in Japan. It finds that students have more competence than previously believed and ventures some reasons for this previous misperception.


Author(s):  
Audi Yundayani ◽  
Dian Kardijan ◽  
Tutut Herawan

English communication is a crucial skill that should be mastered by students at the university level due to the demand of study skills comprehension. Nevertheless, students still have low motivation and lack of practicing English proficiency as substantial ability in academic field. This condition is strengthened by the limited owing to the required time in English for Academic Purposes (EAP) classes. Covering the ongoing situation, information and communications technology (ICT) presents an virtual educational setting that is able to provide accessible effective materials to assist participants in learning. In addition, the task-based approach is taken based on the students’ need to practice authentic English through meaningful tasks. This study aims at analyzing the students’ perceptions on the implementation of integrating ICT into EAP materials through a task-based approach and identifying the implications. We employ descriptive qualitative method, where a survey was carried out to obtain some information about the students’ viewpoint regarding the materials. This results reveals that the practice of integrating ICT into English Academic Purposes (EAP) materials through task-based approach promotes students’ motivation and gains meaningful learning experiences.


Author(s):  
Judit Háhn ◽  
Katarzyna Radke

This case study presents the results of an interdisciplinary Virtual Exchange (VE) that was arranged between Finnish and Polish students in 2019. During their six-week collaboration, the students of language studies at the University of Jyväskylä, Finland, worked in teams together with their Polish peers specialising in information and communications technology and management in tourism at Adam Mickiewicz University in Poznań, Poland. The international teams combined their linguistic and tourism-promotion expertise, and, using collaborative digital tools, grappled with the tasks of analysing the official municipal city websites and promoting the lesser-known aspects of their sister cities (Jyväskylä and Poznań) in jointly created videos.


Author(s):  
J. David Betts

In 1998, the U.S. Department of Commerce Telecommunications and Information Infrastructure Assistance Program funded the Pascua Yaqui Connection project. This grant initiative was created to address the Digital Divide. Programs were established to bridge this gap for communities traditionally behind in information and communications technology (ICT) and underserved by connectivity and access to the Internet and advanced computer systems. The Pascua Yaqui Community Resource Lab was established by the joint effort of the Pascua Yaqui Tribe of Arizona, Pima Community College and the University of Arizona (Betts, 2002).


2019 ◽  
Vol 3 (2) ◽  
pp. 149-156
Author(s):  
Nikolina Matić ◽  
Ivica Matić

Compliance is a term that applies to the patient’s ability to correctly follow advice and instructions regarding medications, diet, and activity. The nurse, as an important factor in the multidisciplinary team, has a special responsibility in monitoring the patient’s compliance. It is essential for patients with chronic malignancies, such as chronic myeloid leukemia, which is nowadays mostly treated successfully by continuous and regular monitoring and application of therapy. The aim of the present study was to determine whether the nurse’s communication with patients, which implies the use of information and communications technology, affects compliance. The study was conducted on a sample of 50 outpatients at the Department of Haematology of the University Hospital Centre Zagreb. The respondents used some form of modern communication for three weeks and were re-interviewed for compliance. The use of modern information technology enhances patient compliance. Those who were reminded significantly improved the regularity of their check-ups. After the intervention, the respondents considered reminders useful in encouraging them to take medicines more regularly and to attend check-ups.


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