Making Decisions in IS/IT Outsourcing

2010 ◽  
pp. 306-325
Author(s):  
Cheng-Chieh Huang ◽  
Ching-Cha Hsieh
Keyword(s):  
Decision Making ◽  
Decision Makers ◽  
It Outsourcing ◽  
Decision Making Process ◽  
Case Study Methodology ◽  
Dynamic Perspective ◽  
Strategy Transformation ◽  
Study Methodology ◽  
Outsourcing Decision

Making decisions in an IS/IT outsourcing project is complex and the outcome is unpredictable. Prior research on IS/IT outsourcing decisions simply assumed the decision-making process is rational, comprehensive and independent that is not descriptively accurate, and thus, cannot be prescriptively useful in such a complex environment. In order to gain a deeper understanding of decision-making in IS/IT outsourcing processes, this chapter creates an outsourcing decision framework, derived from a dynamic perspective, to illustrate the decision-making process and how the decisions impact outsourcing results. An in-depth case study methodology is used to interpret an e-strategy transformation outsourced project. The analysis indicates interwoven decisions, knowledge as power, decision-makers’ cognition, and ideologies should be the focus of future studies on IS/IT outsourcing.

Integration between knowledge management and business process management and its impact on the decision making process in the construction sector: a case study of Jordan

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Sami Wasef Abuezhayeh ◽  
Les Ruddock ◽  
Issa Shehabat
Keyword(s):  
Decision Making ◽  
Knowledge Management ◽  
Business Process Management ◽  
Process Management ◽  
Business Processes ◽  
Decision Makers ◽  
Decision Making Process ◽  
Construction Sector ◽  
Content Type

Purpose The purpose of this paper is to investigate and explain how organizations in the construction sector can enhance their decision-making process (DMP) by practising knowledge management (KM) and business process management (BPM) activities. A conceptual framework is developed that recognises the elements that impact DMP in terms of KM and BPM. The development of this framework goes beyond current empirical work on KM in addition to BPM as it investigates a wider variety of variables that impact DMP. Design/methodology/approach A case study is undertaken in the context of the construction industry in Jordan. A theoretical framework is developed and assessment of the proposed framework was undertaken through a questionnaire survey of decision-makers in the construction sector and expert interviews. Findings The outcomes of this research provide several contributions to aid decision-makers in construction organizations. Growth in the usage of KM and BPM, in addition to the integration between them, can provide employees with task-related knowledge in the organization’s operative business processes, improve process performance, promote core competence and maximise and optimise business performance. Originality/value Through the production of a framework, this study provides a tool to enable improved decision-making. The framework generates a strong operational as well as theoretical approach to the organizational utilization of knowledge and business processes.

A Case Study Using the Analytic Hierarchy Process for IT Outsourcing Decision Making

2015 ◽  
Vol 8 (1) ◽  
pp. 60-84 ◽  
Author(s):  
Mary Anne Atkinson ◽  
Ozden Bayazit ◽  
Birsen Karpak
Keyword(s):  
Decision Making ◽  
Analytic Hierarchy Process ◽  
It Outsourcing ◽  
Offshore Outsourcing ◽  
Analytic Hierarchy ◽  
Business Decision ◽  
The Analytic Hierarchy Process ◽  
Outsourcing Decision ◽  
Hierarchy Process

Decisions related to managing IT resources - which resources to keep in-house and which resources to outsource - are critical to business success. The goal of this paper is to show the usefulness of the Analytic Hierarchy Process (AHP) as a decision-making tool for IT sourcing decisions, based on an analysis of factors that recent literature found to be associated with IT sourcing risk. Although the AHP previously has been suggested for IT outsourcing decision making, this study is the first to consider evaluating the risks of offshore outsourcing, rural outsourcing, and in-sourcing IT processes by using the AHP. From the perspective of the expert decision maker, three IT sourcing strategies were evaluated with respect to 58 criteria. The case study example presented in this paper shows the effectiveness of the AHP to support management for this business decision. The authors' results show that a systematic approach to analyzing outsourcing can reduce the uncertainty and risk that is common in such decisions.

Issues of Confidentiality and Public Interest: A Case Study from a Library Perspective

Mousaion ◽  
2018 ◽  
Vol 35 (3) ◽  
Author(s):  
Isaiah Munyoro
Keyword(s):  
Decision Making ◽  
Public Interest ◽  
Information Science ◽  
Foreign Currency ◽  
Library And Information Science ◽  
Court Case ◽  
Case Study Methodology ◽  
Study Methodology ◽  
Decision Making Model

In 2004, Zimbabwe suffered a number of undocumented challenges, including the externalisation of billions of United States (US) dollars. This was associated with the buying of assets abroad with foreign currency acquired in Zimbabwe. A number of prominent public figures were implicated in these transactions, leading to investigations which did not spare libraries from revealing information about patrons. Libraries connected to institutions, such as the police, hospitals and parliament, have information that is of interest to researchers and, like any other library, also store patron records, which are considered to be of public interest. This article reports on a study that explored a court case where information was provided by the Parliament of Zimbabwe library. The study used a case study methodology and reviewed information in the literature relating to confidentiality and public interest issues, as well as the use of a decision-making model and documents to identify existing operating procedures, if any. The study pointed to the debatable issue of public interest and the need for clear laws on the confidentiality and privacy of patrons in Zimbabwe. It also highlighted the importance for Library and Information Science (LIS) practitioners to understand the legal issues relating to the confidentiality of patron records. Accordingly, clear guidelines are important for decisionmaking when such practitioners are faced with the need to provide patron records. A simple decision-making model is thus recommended to complement existing legislation. Although the story of the court case appeared in local papers in Zimbabwe, placing the case study in a research context provides a useful tool for LIS students and practitioners.

Multi-attribute Group Decision-making (MAGDM) using Fuzzy Linguistic Modeling Integrated with the VIKOR Method for Car Purchasing Model

2022 ◽  
Vol 14 (1) ◽  
pp. 0-0
Keyword(s):  
Decision Making ◽  
Group Decision ◽  
Decision Makers ◽  
Decision Making Process ◽  
Vikor Method ◽  
Decision Making Problem ◽  
Purchasing Model ◽  
The Individual ◽  
Fuzzy Linguistic

The change in the trend of transportation, increasing per capita income, expectation of better lifestyle, easy finance, and reduced cost of the automobile are some of the main factors that enable a commoner to have his/her own car. Therefore, it is essential to comprise such features in cars that offer qualities enabling the ease of consumer’s decision-making and comfort to purchase a car individually. Purchasing a car is a complicated multi-criteria decision-making problem as an individual may have different preferences for different criteria attributes. The attributes may be conflicting in nature depending on the need of the individual customer. Generally, it becomes quite difficult to assign ratings to these attributes based on numeric values. Therefore, the decision-making process relies on an idiosyncratic finding of the decision-makers which is in practice fuzzy with uncertainities. Hence, this article is a case study that deals with a hierarchy MCDM approach in accordance with the fuzzy logic and VIKOR method to solve a car purchasing problem.

scholarly journals Matrix Game with Payoffs Represented by Triangular Dual Hesitant Fuzzy Numbers

2020 ◽  
Vol 15 (3) ◽  
Author(s):  
Zhihui Yang ◽  
Yang Song
Keyword(s):  
Decision Making ◽  
Fuzzy Numbers ◽  
Decision Makers ◽  
Programming Models ◽  
Decision Making Process ◽  
Matrix Game ◽  
Fuzzy Matrix ◽  
The Matrix ◽  
Definition Of

Matrix Game with Payoffs RepresentedDue to the complexity of information or the inaccuracy of decision-makers’ cognition, it is difficult for experts to quantify the information accurately in the decision-making process. However, the integration of the fuzzy set and game theory provides a way to help decision makers solve the problem. This research aims to develop a methodology for solving matrix game with payoffs represented by triangular dual hesitant fuzzy numbers (TDHFNs). First, the definition of TDHFNs with their cut sets are presented. The inequality relations between two TDHFNs are also introduced. Second, the matrix game with payoffs represented by TDHFNs is investigated. Moreover, two TDHFNs programming models are transformed into two linear programming models to obtain the numerical solution of the proposed fuzzy matrix game. Furthermore, a case study is given to to illustrate the efficiency and applicability of the proposed methodology. Our results also demonstrate the advantage of the proposed concept of TDHFNs.

Corporate Adoption of Mobile Cell Phone

2011 ◽  
pp. 24-50
Author(s):  
G.K. Roberts ◽  
James B. Pick
Keyword(s):  
Decision Making ◽  
Cell Phone ◽  
Adoption Process ◽  
Wireless Devices ◽  
Case Study Methodology ◽  
Cell Phone Use ◽  
Technology Firms ◽  
Decision Factors ◽  
Study Methodology

This chapter identifies the technology and non-technology factors that companies consider important in deciding to adopt and deploy wireless devices designed for mobile telephony and information services, the extent of current use of cell phones, the extent of existing utilization and/or planning for Web-enabled cell phone use, the constraining factors in their deployment decisions, how such decisions are made, and the practical technology implications for decision-making, including beyond 3G. This chapter seeks to help decision makers by shedding light on the adoption process. The conceptual model combines the TAM and innovation adoption/diffusion models, adding the factors of security, cost, reliability, digital standards/regulatory environment, technology product suitability, and future Web connectivity. Case study methodology is utilized for five manufacturing and technology firms. A key finding is that the most important technology decision factors are security, reliability, and Web connectivity. Although the current uses are dominated by voice, Web-enabled capability dominates future decision-making.

Knowledge Management Initiatives in a Global IT Outsourcing Company: A Case Study of Infosys Technologies

2004 ◽  
Vol 03 (01) ◽  
pp. 81-96 ◽  
Author(s):  
Ravi Shankar Mayasandra N ◽  
Shan L Pan
Keyword(s):  
Information Technology ◽  
Knowledge Management ◽  
Continuous Process ◽  
It Outsourcing ◽  
Asian Continent ◽  
Case Study Methodology ◽  
Knowledge Resources ◽  
Formal Knowledge ◽  
Study Methodology

Organizations position their formal Knowledge Management (KM) initiatives as a continuous process of deriving strategic benefits from the knowledge resources dispersed in the various internal constituencies. Thus, gaining a deeper awareness of the diverse viewpoints and attributes of their various units is a big challenge for organizations embracing formal KM strategies. Even with the challenges of organization-wide KM forming the theme of a number of studies, we see that these studies mostly feature organizations outside the Asian continent. The KM strategies of Asian organizations remain a relatively uncharted territory. This paper focuses on the KM strategies of Infosys Technologies, a leading Asian Information Technology (IT) firm. Adopting the case study methodology, we look at the consequences of initiating organization-wide formal KM, in four different organizational units within the company. Evidence from the case highlights the unfolding of unintended and intended consequences in the four units, and organizational efforts to reconcile them. Taking a subcultural perspective of the four units offers useful insights in understanding the consequences. The theoretical and managerial contributions of the study to the knowledge management arena are discussed.

scholarly journals How the state legitimizes national development projects: The Third Development Axis case study, Slovenia

2021 ◽  
Vol 61 (2) ◽  
pp. 109-121
Author(s):  
Maruša Goluža ◽  
Maruška Šubic-Kovač ◽  
Drago Kos ◽  
David Bole
Keyword(s):  
Decision Making ◽  
National Development ◽  
Decision Makers ◽  
Decision Making Process ◽  
The Public ◽  
The Third ◽  
Decision Making Processes ◽  
Democratic Principles ◽  
Output Legitimacy

We analyzed planning mechanisms and evaluated their performance in achieving legitimacy in infrastructure planning in Slovenia. Planning mechanisms were divided according to the concept of input, throughput and output legitimacy. We conducted a document analysis and interviews to assess their effectiveness in achieving legitimate decisions. Although the analyzed decision-making process declaratively promoted democratic principles, the mechanisms failed to satisfactorily enhance the legitimacy of decisions. The study revealed inadequate communication approaches, both in the decision-makers' relationship with the public and within the expert discourse. Accordingly, the study argues for more genuine communication with the public and within academia to address legitimacy challenges in increasingly conflictual decision-making processes.

A Decision-Making Case Study for Community Forest Management

1988 ◽  
Vol 5 (4) ◽  
pp. 254-258 ◽  
Author(s):  
Paul B. Crosby ◽  
James P. Barrett
Keyword(s):  
Decision Making ◽  
Management Strategy ◽  
Decision Makers ◽  
Decision Making Process ◽  
Community Forest Management ◽  
Multiple Use ◽  
Community Forest ◽  
The Matrix ◽  
Management Alternatives

Abstract Community forest managers would benefit from a decision-making procedure that would help them weigh management alternatives and select one that best contributes to their goals. A matrix technique that uses a system of rating and weighing alternative impacts was applied to the decision-making process on the Rye Town Forest in Rye, NH. Using the results of a comprehensive multiple-use inventory of the forest and a survey of residents' preferences for uses of the forest, the matrix procedure aided in selecting a preferred management strategy. It encourages a systematic and objective comparison of preselected management alternatives and allows decision-makers to efficiently analyze and compare new alternatives. North. J. Appl. For. 5:254-258, December 1988.

scholarly journals Turkey and Cyprus: A Poliheuristic Analysis of Decisions during the Crises of 1964, 1967, and 1974

2019 ◽  
Vol 16 (3) ◽  
pp. 457-477
Author(s):  
Özgür Özdamar ◽  
Okhan Ercİyas
Keyword(s):  
Decision Making ◽  
International Relations ◽  
Utility Maximization ◽  
International Relations Theory ◽  
Decision Makers ◽  
Decision Making Process ◽  
Foreign Policy Analysis ◽  
Second Stage ◽  
Expected Utility Maximization

Abstract The Cyprus problem is one of the most protracted and complex conflicts in the world. This article uses poliheuristic (PH) theory to analyze Turkey's decision-making during the Cyprus crises of 1964, 1967, and 1974. We utilize the PH model (Mintz 1993, 2004) and its method to systematically examine the decision-making process and outcomes during the three crises. We present primary evidence from governmental archives and secondary from media sources. The two hypotheses derived from the PH literature are supported by evidence. Results confirm Turkish decision-makers employed two-stage decision-making during each crisis. In the first stage, Turkish leaders followed the noncompensatory rule and eliminated options that could incur losses. In the second stage, their calculations were more in line with expected utility maximization. Implications of the case study in terms of PH model, foreign policy analysis, and international relations theory are discussed in the conclusion.

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