How Industry 4.0 Changes the Value Co-Creation Process

Author(s):  
Rebecca Castagnoli ◽  
Giacomo Büchi ◽  
Monica Cugno

The chapter analyses the literature on Industry 4.0 to understand the effect that Industry 4.0 has on customer co-creation process. The chapter is conceptual and is based on a literature analysis—conducted through ISI-Thompson Web of Science—that answers two research question: (RQ1) if and (RQ2) how the Industry 4.0 changes the customer value co-creation process. The results are summarized into a conceptual framework that shows how Industry 4.0 transforms the creation of value for customers, of customers, and with customers. The implications encourage managers and policymakers to implement a wider range of enabling technologies along the various phases of the supply chain and to adopt a new way to manage the company itself and the relations with customers involving them in the co-creation of products.

Author(s):  
Rebecca Castagnoli ◽  
Giacomo Büchi ◽  
Monica Cugno

The chapter analyses the literature on Industry 4.0 to understand the effect that Industry 4.0 has on customer co-creation process. The chapter is conceptual and is based on a literature analysis—conducted through ISI-Thompson Web of Science—that answers two research question: (RQ1) if and (RQ2) how the Industry 4.0 changes the customer value co-creation process. The results are summarized into a conceptual framework that shows how Industry 4.0 transforms the creation of value for customers, of customers, and with customers. The implications encourage managers and policymakers to implement a wider range of enabling technologies along the various phases of the supply chain and to adopt a new way to manage the company itself and the relations with customers involving them in the co-creation of products.


2019 ◽  
Vol 25 (2) ◽  
pp. 323-346 ◽  
Author(s):  
Lorenzo Ardito ◽  
Antonio Messeni Petruzzelli ◽  
Umberto Panniello ◽  
Achille Claudio Garavelli

PurposeThe purpose of this paper is to present a comprehensive picture of the innovative efforts undertaken over time to develop the digital technologies for managing the interface between supply chain management and marketing processes and the role they play in sustaining supply chain management-marketing (SCM-M) integration from an information processing point of view.Design/methodology/approachPatent analysis and actual examples are used to carry out this study. In detail, first, the authors identify the subset of enabling technologies pertaining to the fourth industrial revolution (Industry 4.0) that can be considered the most relevant for effective SCM-M integration (i.e. Industrial Internet of Things, Cloud computing, Big Data analytics and customer profiling, Cyber security). Second, the authors carry out a patent analysis aimed at providing a comprehensive overview of the patenting activity trends characterizing the set of digital technologies under investigation, hence highlighting their innovation dynamics and applications.FindingsThis research provides insightful information about which digital technologies may enable the SCM-M integration. Specifically, the authors highlight the role those solutions play in terms of information acquisition, storage and elaboration for SCM-M integration by relying on illustrative actual examples. Moreover, the authors present the organisations more involved in the development of digital technologies for SCM-M integration over time and offer an examination of their technological impact in terms of influence on subsequent technological developments.Originality/valueSo far, much has been said about why marketing and supply chain management functions should be integrated. However, a clear picture of the digital technologies that might be adopted to achieve this objective has yet to be revealed. Thus, the paper contributes to the literature on SCM-M integration and Industry 4.0 by highlighting the enabling technologies for the Industry 4.0 that may particularly serve for managing the SCM-M interface from an information processing perspective.


2020 ◽  
Author(s):  
Marianne Undheim

This PhD study is a contribution to the contemporary debate on the educational uses of digital technology with young children in early childhood education and care (ECEC) institutions. For young children growing up in the 21st century, digital technology is intertwined in their everyday lives. Nevertheless, children’s use of digital technology in ECEC is still limited, especially with regards to creative use of technology. Several researchers call for more empirical studies of young children’s creation with digital technology. In this study, digital technology is emphasised as a tool to create, by which the children and the teachers are the creators of their own products to be shared with others. The purpose is to contribute with research-based knowledge of children’s and teachers’ collaborative, technology- mediated story creation processes. The overall research question is as follows: What emerges when kindergarten teachers involve groups of children (age 4-5 years) in technology-mediated story creation processes? The study has a qualitative multiple-case study approach with two cases, focusing on observable contemporary events. In both cases, six children and one kindergarten teacher have created a multimodal digital story together: an e-book and an animated movie. The empirical material consists of video-recorded field-observations of the process, interviews with the participants and the final products. The research question is operationalised into three sub-questions that address the overall question from three perspectives: the participants, the creation processes, and the final products. In Article I, the technology- mediated creation process is explored, which can be described as a complex interplay of traditional non-digital activities and new digital activities. For the children, to record sound and to share were found to be the most important. In Article II, the teachers’ pedagogical strategies during the creation process with the children is emphasised. The three most frequently used pedagogical strategies were inviting to dialogue, explaining the practical, and instructing for results. In Article III, the animated movie is explored in-depth through a focus on how different modalities and literacy devices contribute to the development of the story. The importance of including the process, the product, the literacy devices, and all of the modalities in the analysis is highlighted, as well as the importance of being open for the magic during young children’s creation processes. Through the analysis of the three articles, four new themes have arisen: emerging possibilities due to digital technology; creators in a creative process; an interplay of multiple knowledge areas; and the process is not enough. In the discussion I argue that a technology-mediated story creation process with a group of kindergarten children and a teacher can be interpreted as a collaborative creative process. A synergy of ideas arises through the collaborative co-construction process. Each single part of the creative process may not be viewed as being inherently creative; however, the fusion of these parts into a final multimodal digital story makes it an example of the creative use of digital technology. The children and teachers collaborate and create a product that is new, original and meaningful for them. The process is vital; however, the process itself is not enough—the product also matters—especially for the children. Teachers’ capacity and knowledge of how to integrate technology and pedagogy with other relevant knowledge areas such as creativity and creative processes are crucial when using digital technology with children in ECEC. The final products may seem complicated to create; however, it is easier than it seems. The study contributes with research- based knowledge of creative use of digital technology with groups of young children, important for the ECEC field and kindergarten teacher education.


2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Saurabh Tiwari

PurposeThe current industrial revolution is powered by data, which is also referred as Industry 4.0. The Industry 4.0 has attracted significant attention from academia and the industry professionals. The supply chain integration (SCI) has played a significant role in enhancing supply chain performance and organizational performance. This study explores the relationship between Industry 4.0 and SCI via an extensive literature review to understand the various levels of integration with the supply chain processes and to identify missing links, through a framework, and suggest further research directions.Design/methodology/approachIn this paper, we have used systematic literature review approach to identify the building blocks of the conceptual framework, which is the main contribution of the present study. We have used Scopus database to search literature using keywords.FindingsThe study offers some interesting insights that may help scholars to advance theoretical debates. Moreover, the study also provides interesting direction to the practitioners engaged in supply chain management in data-driven environment. In this study, we have proposed a conceptual framework for the adoption of Industry 4.0 and SCI.Research limitations/implicationsIn this study we have proposed a conceptual framework. However, the framework is yet to be empirically tested. Hence, we caution readers to evaluate the findings of the present study in context to its limitations. This is an attempt to develop a conceptual framework which may be tested using longitudinal data.Originality/valueThe present work helps in integrating two independent subjects', i.e. Industry 4.0 and SCI. The theoretical framework presented here integrates Industry 4.0 and SCI which can be useful to the practitioners and policymakers engaged in implementing Industry 4.0.


Author(s):  
Henning de Haas ◽  
John Bang Mathiasen

SCM 4.0 is expected to lead to increased automation and transparency throughout the supply chain; thus, opportunities for operational efficiency and digital enabled business models [1], [2]. However, the SCM 4.0 impacts the decision-making towards higher complexity [3]. Technology-wise many companies have adapted SCM 4.0. This paper claims that organizational and leadership matters have not yet gone through similar transition; Actually, we can neither see any changes in the way companies organize supply chains nor in how they facilitate practice-based learning of employees and leaders. With SCM 4.0 technologies, an effective supply chain is not just a question of transforming components to finished goods. Rather, the contemporary SCM organizations need a strong transdisciplinary practice-based learning agenda to be able to deliver customer value [4], [5]. With the purpose of understanding transdisciplinary levers for practice-based learning in SCM, the study builds on two cases of implementation of SCM 4.0 technologies, exploring how the case companies have managed the transformation from a classic 2.0 to a 4.0 practice-based learning organization. The research question guiding the study is: to what extent can practise-based learning be a lever for adapting SCM 4.0?


2019 ◽  
Vol 11 (12) ◽  
pp. 3259 ◽  
Author(s):  
Gláucya Daú ◽  
Annibal Scavarda ◽  
Luiz Felipe Scavarda ◽  
Vivianne Julianelli Taveira Portugal

Concern regarding the circular economy and Industry 4.0 is starting to increase in the emerging countries. This research study aims to analyze the healthcare sustainable supply chain 4.0 by proposing the circular economy transition conceptual framework with the corporate social responsibility mirror. The authors developed an observation guideline to collect empirical data from a private healthcare institution located in Rio de Janeiro, which has been promoting investment in new technologies within its operations. The research observation is between January and April 2017. The results show the glass structure can be a channel that provides the lightning resources, the solar energy with the photovoltaic panels, and the water management. The corporate social responsibility links the social role in healthcare institutions with sustainable practices and it improves smart technologies. The applicability of the internet of things and the internet of services adds value to sustainable practices. The circular economy transition conceptual framework integrates the result analyses. The research concludes that the union among the triple bottom line, Industry 4.0, and the corporate social responsibility allows the transition from the linear model to the circular model and can improve the sustainable healthcare supply chain 4.0.


2016 ◽  
Vol 27 (1) ◽  
pp. 6-30 ◽  
Author(s):  
Márcia Maria Penteado Marchesini ◽  
Rosane Lúcia Chicarelli Alcântara

Purpose – The purpose of this paper is to propose a set of logistics activities for each key supply chain business process of the Global Supply Chain Forum (GSCF) model and a conceptual framework to guide their implementation. Design/methodology/approach – A literature review on supply chain management (SCM) and logistics was conducted to integrate the existing knowledge of SCM, key business processes, and logistics; the latter is critical element for the success of SCM. A set of logistics activities and a conceptual framework are presented to guide their implementation in each of the key business process of the GSCF model. Three case studies were conducted in Brazilian food companies to verify the applicability of the proposed logistics activities, their characterization, and the conceptual framework. Findings – The logistics activities, the key business processes, and the steps to their implementation are integrated into a comprehensive framework. A total of 24 logistics activities and a conceptual framework to guide their implementation for each key business process of the GSCF model were proposed focussing on competitive advantage in a supply chain environment. Originality/value – The need for and the benefits derived from the involvement of the logistics in the key business processes of SCM have been reported in the literature, but the logistics activities in these processes and the way they were implemented have not yet been identified. According to Eisenhardt and Graebner (2007), building theory from case studies is an increasingly popular and relevant research strategy that involves using one or more cases to create theoretical constructs, propositions, and/or midrange theory from case-based empirical evidence. Therefore, the research gap to be filled with this manuscript is: “How does the involvement of the logistics area in the key business processes of the GSCF model occur?” The research question of the present study is: “Which activities are performed by the logistics area in the key business processes of the GSCF model and how to implement them?”. This study bridged the research gap and answered the research question by creating a theoretical construct through a conceptual framework to guide the implementation of the logistics activities for each key business process of the GSCF model. This paper aimed to extend the existing theory since the available literature has yet not addressed this research question at all.


Author(s):  
Li

Industry 4.0, started in Germany in 2011, was fervently promoted by various advanced countries and followed by the introduction of “smart manufacturing”. As an innovative strategy of the manufacturing industry “smart manufacturing” has attracted considerable attention in the field of academics and practice. However, the issues of huge investment and differentiation of individual enterprises have created a big gap between policy promotion and production at the site of actual industrial manufacturing and resulted in limited progress in smart manufacturing. In view of the situation, the authors have previously developed in relation to the practice of individual companies in the industry a practical structure of “Lean Smart Manufacturing: a conceptual framework and solution based co-creative platform” combining Lean Production with smart manufacturing to achieve customer value. In addition to filling the gap between government policy and industry in Industry 4.0, the practical structure suggests the possibility of balancing differentiation and open innovation. Taiwan’s bicycle industry is one of Taiwan's most internationally competitive industries. GIANT, the leading manufacturer of bicycles in Taiwan, has been actively promoting TPS since 2000. With the development of Industry 4.0, GIANT has been working on the application of Industry 4.0 related technologies in order to further enhance customer value. In the application of the practical structure of “Lean Smart Manufacturing”, there are few cases of corporate practice. This study focuses on the A-Team which is constructed by the bicycle industry in Taiwan and GIANT for empirical research, to see how GIANT implement the “Lean Smart Manufacturing” and construct the co-creative platform, to balance differentiation and open innovation, then strengthen its competitiveness. The research results show that although this case is still in the development stage, it has the basic form of “Lean Smart Manufacturing: a conceptual framework and solution based co-creative platform”. This case, as we advocate the use of differentiated advantages of “Lean Smart Manufacturing”, pragmatically from the establishment of the smart factory platform on the physical system, gradually extended to the strategic co-creative platform of the cyber system.


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