Outsourcing Decisions

2001 ◽  
pp. 150-168
Author(s):  
Anne L. Powell
Keyword(s):  
Information Systems ◽  
Organizational Effectiveness ◽  
Important Variable ◽  
End User ◽  
Outsourcing Decision ◽  
The Impact ◽  
Competitive Forces

It is no longer questioned that the management of information systems (MIS) is an important variable when studying organizational effectiveness and competitiveness. There have been numerous studies on how information systems (IS) can be used by organizations for strategic purposes, yet actual experiences of an organization’s use of IS have often been less than satisfactory. Problems with cost, quality, and IS performance, as well as unfavorable end-user—IS relations are frequently reported. Partially because of these problems, the outsourcing of IS functions has become increasingly common. Outsourcing IS functions provides advantages to an organization but it may also create a new set of problems if the impact of the outsourcing decision to the organization as a whole is not fully considered. This chapter reviews the strategic use of IS in organizations, discusses the growing popularity of outsourcing IS functions, and uses Porter’s model of five competitive forces to provide a different viewpoint on the decision to outsource.

scholarly journals The Impact of Information Technology on Information System Effectiveness in Jordanian Telecommunication Companies

2020 ◽  
Vol 13 (1) ◽  
pp. 90
Author(s):  
Majd Al-Hawamdeh ◽  
Shaker Alkshali
Keyword(s):  
Information Technology ◽  
Information Systems ◽  
User Satisfaction ◽  
System Security ◽  
End User ◽  
System Usage ◽  
Information Systems Effectiveness ◽  
High Level ◽  
Systems Effectiveness ◽  
The Impact

This study aimed to test the impact of information technology on Information systems effectiveness in Jordanian Telecom Companies. The study adopted a five-dimensional scale to measure information technology (people, hardware, software, databases, and networks), while the information systems' effectiveness was measured through four dimensions: end-user satisfaction, system usage, system security and suitability of the system for management levels. To achieve study aims, a descriptive-analytical method was used. The study was conducted on a sample of (152) managers working in these companies. This study found that there is a high-level average for information technology dimensions and Information Systems effectiveness dimensions. Also, the results showed a significant impact of information technology dimensions (people, software, databases, and networks) except hardware on effectiveness information systems. It was also evident that there a significant impact of information technology on Information systems effectiveness dimensions (end-user satisfaction, system usage, system security and suitability of the system for management levels).

An Exploration of Resilience and Values in the Co-Design of Sociotechnical Systems

2016 ◽  
Vol 3 (1) ◽  
pp. 1-17 ◽  
Author(s):  
Balbir S. Barn ◽  
Ravinder Barn
Keyword(s):  
Information Systems ◽  
Mobile Apps ◽  
Systems Design ◽  
Systems Development ◽  
End User ◽  
Youth Justice ◽  
The Public ◽  
Reflection Model ◽  
The Uk ◽  
The Impact

The notion of resilience is becoming an important consideration in addressing the needs of vulnerable individuals and groups in the public sector. In Information Systems development, resilience has often been treated as a non-functional requirement such as scalability and little or no work has aimed at building resilience in end-users through systems development. Sociotechnical approaches while not specifically addressing resilience, have strived for a balance between technology and humans. While there are many variants of sociotechnical approaches, in this paper the authors introduce a refinement of the value sensitive action-reflection model used in co-design, first introduced by Yoo et al, that recognises the tension between values and resilience. The authors report on their activities of using this approach for a project aimed at developing mobile apps for promoting better engagement between young people in conflict with the law and their case workers in the UK youth justice system. They examine the ambiguity created when designer and stakeholder prompts change their role and purpose during the co-design process and discuss the impact of this on resilience building for the end-user and the possible implications for Information Systems design processes.

scholarly journals Study of Information Systems Hierarchy of Needs Actualization and the Impact of End User Perceived Needs on User

10.28945/3080 ◽  
2007 ◽  
Author(s):  
William Ochs II
Keyword(s):  
Information Systems ◽  
Psychological Factors ◽  
Research Problem ◽  
Psychological Needs ◽  
Hierarchy Of Needs ◽  
End User ◽  
Web Based ◽  
Customer Support ◽  
The Impact ◽  
The Relationship

The research problem that this study will address is the limited CRM success of Web-based customer support systems. The first goal of this research will be to develop the Information Systems Hierarchy of Needs Actualization (ISHNA) framework based on Maslow’s general theory of Hierarchy of Needs. The second goal of this research will be to empirically assess and validate the End User Perceived Information System Needs (EUPISN) construct. The third goal of this research will be to empirically assess and validate the relationship between User Information Satisfaction (UIS) and the EUPISN construct. Existent within all mankind are psychological needs that all individuals are driven to meet. UIS has a broad framework of literature available within the Information Systems (IS) realm. The UIS literature has both breadth and depth, in that it has been widely covered and studied since the early days of the IS field. Behaviorist theory and psychological factors are referenced and recognized within UIS and subsequent theory. In fact, UIS also takes into account that psychological factors are integrated into the IS discipline. The implications of the existence of ordered needs that individuals are impelled to meet; either consciously or subconsciously, may be far reaching into the Information Systems domain, and as such, should be studied. This dissertation will establish a framework for the IS needs hierarchy, creating an initial understanding of the relationship between the Maslow Hierarchy of Needs and the IS needs theory; and will further demonstrate relational impacts between the ordered needs. A web-based survey of system users at AmeriCold Logistics will be utilized in this study to empirically assess and validate these relationships.

Environmental Scanning for Organisational Effectiveness: A Study of Select MSMEs of Jammu and Kashmir, India

2015 ◽  
Vol 4 (3) ◽  
Author(s):  
Vinay Chauhan ◽  
Sushma Kaushal
Keyword(s):  
Organizational Effectiveness ◽  
Business Environment ◽  
Two Dimensions ◽  
The State ◽  
The Other ◽  
Political Environment ◽  
Environmental Scanning ◽  
Jammu And Kashmir ◽  
Economic Dimension ◽  
The Impact

Environmental scanning yields greater anticipatory management that provides important inputs for aquitision and use of information for planning and designing organization strategies. Apart from this, effective environmental scanning activities are likely to deal with threats and grasp the opportunities to finally link with enhancing organizational effectiveness. In fact this relationship matrix has led the researchers to conduct an environmental scanning through an examination of the existing status the components of the macro-environment vis-a-vis their relationship with the organizational effectiveness. There are a number of approaches, which describe the macro-environment, of which PEST analysis is regarded as the most common approach for considering the external business environment. Thus, the present study applies PEST analysis to scan the existing business environment. Jammu and Kashmir due to its peculiar political, geographical, economic, and socio-cultural features, had led its cost mountain economy become a distinctive identity. Despite the fact that the state has rich endowments, international relations with its neighbours vis-a-vis its impact on political environment also pose developmental challenges for the business units operating in the state. This has provided valid rationale for conducting the present. The environmental scanning is done through the perception of the select entrepreneurs operating MSMEs in the state of J & K. An impact analysis of environmental factors (PEST) on the organizational effectiveness is also done in the study. The findings of the study show that the political environment of the state that is not favourable for entrepreneural development whereas the rest of the other drivers of PEST i.e. economic environment, socio-cultural environment, and technological environment show a favourable response of the entrepreneurs. In terms of cause and effect relationship, it is found that the first two drivers of the PEST i.e. political and economic dimension impacts OE positively whereas the other two dimensions namely socio-cultural and technological impacts OE negatively but it is pertinent to mention that the impact is very less and is insigninificant. The study also suggests some of strategic options for developing and creating an enabling environment for successful entrepreneurial development to achieve integrated development of the state.

scholarly journals The impact of end-userś participation (cancer patients) during the optimization process

2020 ◽  
Vol 30 (Supplement_5) ◽  
Author(s):  
S Houwaart
Keyword(s):  
End Users ◽  
Public Health Care ◽  
Optimization Process ◽  
Patient Organization ◽  
End User ◽  
The Public ◽  
Patient Organizations ◽  
Crucial Information ◽  
The Individual ◽  
The Impact

Abstract End-user (e.g. patients or the public) testing of information material is becoming more common in the German public health care system. However, including the end-user (in this case patients) in an optimisation process and thus enabling a close collaboration while developing PIMs is still rare. This is surprising, given the fact that patients provide the exact perspective one is trying to address. Within the isPO project, a patient organization is included as a legal project partner to act as the patient representative and provide the patient's perspective. As such, the patient organization was included in the PHR approach as part of the PIM-optimisation team. During the optimisation process, the patients gave practical insights into the procedures of diagnosing and treating different types of cancer as well as into the patient's changing priorities and challenges at different time points. This was crucial information for the envisioned application of the individual PIMs and their hierarchical overview. Moreover, the developed PIM-checklist enabled the patients to give detailed feedback to the PIMs. With their experience of being in the exact situation in which the PIMs will be applied, their recommendations, especially on the wording and layout of the materials, have been a valuable contribution to the PIM optimisation process. In this part of the seminar, we will take a closer look at the following skill building aspects: What is gained from including patients as end-users in the development and optimization of PIM?How can we reach patients to contribute to a PIM optimization process? Which requirements and prerequisites do patients have to provide to successfully work on an optimisation team?How to compromise and weigh opinions when different ideas occur? Altogether, this part will construct a structured path of productive patient involvement and help to overcome uncertainties regarding a collaboration with patient organizations.

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