The Role of the Organizational Context in the Use of a Workflow System

Author(s):  
Anabela Sarmento

This chapter discusses the role of the organizational context in the use of a workflow system. It argues there are organizational factors such as structure, power, people, technology and culture, that constrain and enable the use of workflow systems. The author hopes that, by presenting a case study of a Portuguese organization, which implemented and used a workflow system, it will help to identify those organizational factors, which could affect implementation, and to understand how they can influence the success, or failure, of such a system. Finally, the results will contribute to a better management of the process of change.

Refuge ◽  
2008 ◽  
pp. 35-43 ◽  
Author(s):  
Lakshmi Ramarajan

This paper uses a case-study approach to describe how organizational characteristics may influence program outcomes in humanitarian aid situations. Organizational structure and human resource management are discussed as organizational factors that influence the vulnerabilities of clients and employees. Interview and archival data from a program on reintegrating refugee and internally displaced women and girl survivors of sexual violence in Sierra Leone and observations based on the author’s experience with the organization provides a relevant basis for isolating the firm as an important context within which refugee programs are embedded.


EAD em FOCO ◽  
2016 ◽  
Vol 6 (1) ◽  
Author(s):  
Marcos Antonio Gomes Xavier

Este artigo trata da Gestão da Educação a Distância pelas instituições de ensino superior, parceiras da Universidade Aberta do Brasil, descrevendo fatores estruturais e organizacionais essenciais para a gestão de qualidade. Através do estudo de caso, com desenvolvimento de pesquisa exploratória, no Polo de Apoio Presencial do Município de Resende, no Estado do Rio de Janeiro, foi possível observar que o polo é elemento-chave no sistema para que propicie ensino de qualidade; para tanto, enfatiza-se a importância do papel do gestor do polo nesse contexto. Palavras-chave: Gestão; Educação a distância; Polo de apoio presencial. The Public Management of Open University of Brazil: A Case Study in Resende Learning Support Center AbstractThis article reports how higher education institutions, partners of the Open University of Brazill, deals with Distance Education Management, by describing structural and organizational factors, essential for a quality management. Through the case study, with exploratory development, he Learning Support Center in the municipality of Resende in the state of Rio de Janeiro, we observed that the Polo is a key element in the system, that provides quality education, therefore, it is emphasized the important role of the manager at this Learning Center in this context. Keywords: Management; Distance Education; Learning Support Center.


Author(s):  
Anabela Sarmento

Organizations try to implement technological solutions that will improve the handling of relevant information in order to be able to respond more effectively to the opportunities and challenges presented by the environment, as they are aware of the importance of learning and knowledge management. Among the solutions offered to achieve this improvement are workflow systems (WS). The adoption of a new technology always means change but the implementation of the same information system (IS), by different organizations, does not usually result in the same changes. This implies that there are some factors that mediate the relationship between the adoption of an IS and the organization where it is implemented.


Author(s):  
Zubeida Ramji ◽  
Josephine Etowa

The inequitable distribution of nurses globally compels high-income countries like Canada to ensure that internationally educated nurses gain professional satisfaction and stay in nursing. To fill a critical gap in nursing literature, the authors conducted a qualitative case study of an inner-city teaching hospital in Canada, to examine workplace integration of IENs beyond the transition phase. They found that workplace integration is a “two-way” process, which has implications for interventions at both the individual IEN and organizational levels. The workplace organizational context requires deliberate “policies promoting equity principles” and when an IEN is integrated, s/he has worked hard to go beyond the transition phase and get recognized as “a Canadian nurse with international experience”. Understanding these individual and organizational factors is essential for how nurses educated in another country especially in the global south, can be successfully integrated in healthcare settings in the global north.


2022 ◽  
pp. 089331892110622
Author(s):  
Charis Rice ◽  
Rosalind H. Searle

This paper explores the role of internal communication in one under-researched form of organizational crisis, insider threat – threat to an organization, its people or resources, from those who have legitimate access. In this case study, we examine a high security organization, drawing from in-depth interviews with management and employees concerning the organizational context and a real-life incident of insider threat. We identify the importance of three communication flows (top-down, bottom-up, and lateral) in explaining, and in this case, enabling, insider threat. Derived from this analysis, we draw implications for communication and security scholars, as well as practitioners, concerning: the impact of unintentional communication, the consequences of selective silence and the divergence in levels of shared understanding of security among different groups within an organization.


2017 ◽  
Vol 16 (2) ◽  
pp. 164-184 ◽  
Author(s):  
Boris Prickarts

This article focuses on a case study of internationalisation of education, a process of change pertaining to the mission, vision and delivery of education. Teachers working in international schools can be understood as gearing a student’s disposition towards the ability and preparedness to handle and value differences and diversity. In an effort to cope with a number of challenges from within and outside of the Netherlands, a Dutch school group in Amsterdam embarked on a process of change by adopting an international dimension to the students’ experience. Instead of these schools becoming more similar to each other, i.e. converging towards an internationalising ‘master-viewpoint’, the schools’ alignment under pressure showed a process of ‘anisomorphism’: their education’s primary function, approach, tasks, role and objectives for society were changing into different internationalising directions. However, the pragmatic expectations and actions, particularly of the parents and the students, were creating new boundaries and rationales for the schools as bargaining zones. The ‘shifting borders’ between the schools were becoming more connected with a growing international focus, yet had different pragmatic and ideological implications for each of them. The result was that these borders became permeable, a nominal erosion of differences between the ‘international’ school selectively catering for children of internationally mobile families and the other schools catering for all children in the Netherlands. ‘International schools’ became places where students were trained to engage with difference and diversity and where the students had not necessarily been crossing geographical borders. This raises the issue of the role of education in a multicultural and globalising society, as – in this case – an increase in institutional diversity within the specific Dutch national context, and an increased uncertainty about the multiple aims of education, stretched the educational as well as social boundaries which constrain the futures for which students are being prepared.


2019 ◽  
Vol 22 (2) ◽  
pp. 155-173 ◽  
Author(s):  
Chul Hyun Park ◽  
Erik Johnston

Purpose When catastrophic disasters recently occurred, digital volunteer networks formed by the public emerged across the globe. They aggregated, analyzed and visualized disaster data. Those volunteer networks sometimes shared their data with formal response organizations. Such data sharing and integration increased the capacity of formal response organizations for dealing with disasters. However, despite the emergence and contributions of digital volunteer networks, the literature has been focused primarily on the role of formal response organizations such as emergency management agencies and the Red Cross. The purpose of this paper is to describe how technical and organizational factors influence collaboration between digital volunteer networks and formal response organizations. Design/methodology/approach This research employs a case study method, focusing on the 2015 Nepal earthquake. Findings This study found that information technology and a shared understanding of disaster situations and how to address disasters are key determinants of collaboration between digital volunteer networks and formal response organizations. Originality/value This research is expected to contribute to building an integrated emergency response system in the information age.


2017 ◽  
Vol 22 (03) ◽  
pp. 1750015 ◽  
Author(s):  
BORIS URBAN

The scope of corporate entrepreneurship (CE) is broadening as firms embrace CE to survive and succeed in dynamic, uncertain markets. Although scholars have focused on the organizational factors necessary to foster CE, it is important to understand not just what the organizational context must look like, but also to understand how entrepreneurial alertness may facilitate CE activity. Contrary to most studies on CE, this study takes place in a non-Western context, where a survey is used to collect data from 784 respondents at South African firms. Results reveal it is the organizational antecedents of reward and reinforcement, time and resource availability, and flexible organizational boundaries that positively influence CE innovativeness. Additionally, when entrepreneurial alertness is added into the equation, the amount of variance explained in CE innovativeness is increased substantially. These findings highlight the relevance of focusing on firm-based entrepreneurial behavior as opposed to only independent startups in an Africa context.


2017 ◽  
Vol 17 (3) ◽  
pp. 96
Author(s):  
Agnes Grudniewicz ◽  
Jennifer Gutberg ◽  
Kevin Walker ◽  
Reham Abdelhalim ◽  
Sobia Khan ◽  
...  

2020 ◽  
Vol 12 (20) ◽  
pp. 8402
Author(s):  
Michael Halinski ◽  
Linda Duxbury

This paper explores how agency was used within a police-hospital collaboration to implement a planned change designed to increase the sustainability of a cross-sector collaboration. A longitudinal, qualitative case study involving pre-and-post interviews with 20 police officers and 20 healthcare workers allowed us to capture multiple perspectives of the planned change over time. Analysis of case study data reveals three major findings: (1) organizations with limited power can have agency in cross-sector collaborations when they are perceived to have legitimacy and urgency; (2) the extent to which the implementation of a planned change influences perceptions of agency depends on the organizational context of the perceiver; and (3) different levels of analysis (i.e., meso versus micro) support different conclusions with respect to the role of agency in the sustainability transition process. More broadly, our study highlights the role of perception when investigating agency within sustainability transitions.


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